Star Office Supply

Our process and policy at CBT is if someone calls in to cancel their service our retention team tries to save the customerThe representatives were just following our retention policyPromotions can only be added on the account for twelve months at a time that is why your promos were set to expire on the account that you canceled - 513-101-3348, effective 2-22-The new policy that you activated ###-###-####, [redacted] on 3-12-you were given new customer pricingThe advertisement at the store is + taxes and feesOur Fioptics service does require a set top box and boxes are $each per tvWe do not offer an app on the smart tv that allows you to access the service without a boxWe do let customers know that our services are plus taxes equipment and feesIf you would like to reach the President’s office we do have a mailing address to send a letterCincinnati Bell PO Box Cincinnati, OH Executive Care Representative Cincinnati Bell Telephone

The contract pricing on the account expired on 7/6/A payment of $was made on the account for the July billThis bill total was due to the contract pricing expiringThe main number ###-###-#### was ported out on 8/7/creating a new account number ###-###-####A request was made to disconnect all remaining lines except ###-###-#### on 8/27/The remaining line was ported out on 9/15/ The August bill shows the prorated credit for the main line that was ported outThe October bill shows the remaining prorated credit for the remaining lines that were disconnected on 8/27/and the final line that was ported out on 9/15/ There is no credit owed on any of the accountsThe billing on the account is correct and there is still a balance of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I had a positive discussion with *** on the 29th, and I really thought there would be relief for all involved in thisI was shocked this afternoon to yet again see a Cincinnati Bell representative come to the door saying that he was told to make the service callI just really need my phone number back If I could afford an attorney, I would have called them weeks ago.I am still in disbeliefThis whole matter has been a nightmareMy health is affected, and my family is under great stress as well.Could we bring closure to this once and for all? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received an email that looks like Cincinnati Bell as now cancelled my Cable service but sent me a bill with $in fees I was on a month to month contract with no cancellation fees and should not have an install fee for the internet service that I already have Regards, [redacted]

***, Per our conversation today 3-16-the final bill has not yet printedOnce the bill prints I will waive the late fees and any final bill charges as a courtesy Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Thanks, Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The priced for life agreement was for life I am still bundled, I made no changes to my account and Cincinnati Bell selling their wireless service does not qualify them to renege on their agreement.Cincinnati Bell needs to restore the priced to life agreement which includes restoring my pricing to priced for life levels and restore my internet to [redacted] mbs and ensure that no changes to pricing or service are made by Cincinnati Bell as long as I maintain my account Regards, [redacted]

We are sorry to hear about your house fire from AprilPer our records you called in on 4-21-and spoke to an agent regarding vacation rate serviceThe process for vacation rate service is as follows: Associated Promotions must be removed 1st so you would lose the price for life discountAny time there are changes made to the account the price for life is removedSince we offered you vacation service on 4-21-and at that time you were not ready to proceed and we did not hear back from you till 7-12-we are not able to credit the accountI will waive the fees for the modem and power cord as a courtesy so that you do not get charged $The process that is in place is for you to claim the modem and power cord on the insurance claimThere is an order in the system to put you on vacation rate effective 8-7-order# [redacted] Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Thanks, Executive Care Representative Cincinnati Bell Telephone

Per our conversation this morning I have issued a credit on the account for $ The takes care of the August bill that is due 8-15-for $and leaves a credit on the account in the amount of CUR AMT DUE $ 180.96- Thanks, Executive Care Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Cincinnati Bell handling of this is absolutely absurdI am really surprise with the way customer care is handledThis tells me the MrLeigh Fox either has no idea of the real complaints that happen or he just obviously does not careI will write a letter to MrTheodore Tto let him know how this was handled For one, the individual named "Jelo" refused to connect me with a supervisor or leadNot once, not twice, not even three timesI asked him I know at least four timesThis tells me that MrLeigh Fhas no idea of the actual complaints, or he just does not careThe handling of this incident tells me that issues happen all the time here and Cincinnati Bell has no idea how to be professionalI will give this three days and I am going to send a hand written letter to MrTheodore TIn closing, I want whom ever receives this, to be aware that when I was at work today I overheard a conversation about someone wanting to getting cable with Cincinnati Bell or [redacted] I told them about this complaint with "Jelo" at Cincinnati BellI do believe with his response, I convinced him to go to [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have read the responses and it is apparent that there seems to be an issue with the fact that Cincinnati Bell is under the impression that I am trying to dispute the bill from 2011, that is not what the problem is I am not disputing the bill, I have already stated that I would not have a problem paying for services I have used As far as final bills and any inquiries I have made during that year, yes it is possible and I am not disputing that either Again, if I used the service than I am willing to pay for those services; the issue that I am trying to point out is the fact that that bill has been out there since and I had service turned on in Why was this not mentioned to me at that time? My information was run through customer service in February of and I was told all I would have to pay is $ [redacted] to have services turned on, which I did pay Now I am without service, cannot pay the full amount to have service reinstated and even though I was willing to pay the full amount of my current bill on 10-17-I was told they couldn't take it My problem isn't that their is a bill out there, even though it seems that the main concentration at this point is that I am disputing this; my issue is that the bill has been sitting out there the entire time I have had service in and not one representative I have spoken too has had the ability to pull this record up and notify me So, again, I am not disputing that bill; what I have a problem with is the fact that even though this bill has been overlooked for the last year, while I have had service, your company has not bothered to work with me on this I called to make the full payment of $ [redacted] to pay my current bill, I would not have had any issues if your company had offered to make arrangements on the past bill once the current bill was paid Your customer service rep immediately told me I would now have two bills on my credit, no apology, no explanation as to how this happened, nothing In the end I am the one who was screwed even though it was the fault of Cincinnati Bell, and that is what I have a problem with, not the amount of a past due bill! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I called on 04/21/to report the fire, and Cincinnati Bell's rep told me that my only option was a vacation holdThere was no plan in place for catastrophic eventsFurthermore Cinti Bell's rep advised me that if I chose to use the vacation hold I would lost ALL email functionality (including my active email address.) At that point I didn't have another way to communicate because my cellphone was lost in the fire as wellBased upon this erroneous info from Cinti Bell, I hesitated and said I would think about itIf the Cinti Bell rep would have given me the correct information I would have suspended the accountYour rep gave me erroneous info which lead me to waitThe bills for May, June, July should be credited due to Cinti Bell's errorFurthermore, I am incredulous that Cinti Bell does not have a plan to handle catastrophic events like house fires Regards, [redacted]

December 4, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint regarding [redacted] Internet installation I have researched the orders on your address and I do apologize about the confusion on your original orderIt looks like the dispatch was cancelled on 11/but the system still pushed the order through as complete which generated a billThis has been resolved and the charges on that account were adjusted Currently we have order number [redacted] scheduled for install on Saturday 12/anytime between a.m.-noon I have waived the $activation fee on this order for your trouble It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Cincinnati bell sent out Tim D, Richard M., and the technition who originally worked on my wireless Both gentlemen were polite and helpful after determining that the service I wanted was not available in my area Regards, [redacted]

Order [redacted] was issued 2-1-to cancel all serviceThe final bill will be sent out shortly Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Cincinnati Bell considers this complaint closed

I have referred this to the [redacted] department and they are going to be mailing you a [redacted] formOnce they get it back they can add the [redacted] discount [redacted] is a regulated program and all of the documents have to be in the system in order for you to qualifyOnce you send the document back give them a week and call ###-###-####

Revdex.com: II have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowhave been told move than times by various members of the Cincinnati Bell staff that this account has been found, reopened and that a check was not only in the mail but had been sent! ( by representatives named Jon on Jan 15, [redacted] on March and Sen on April 15th).I am now being told by [redacted] that I have to wait another business days...that would mean the earliest I would get my money back would be around June 19, (give or take the holidays off)!! This is not acceptable and is not good customer serviceIt has taken over days to get someone in the [redacted] to respond, and now it will be six (6) months before my money is returned?????This is not good customer serviceI am indeed confused and frustrated as a former customer! Regards, [redacted]

February 23, [redacted] RE: ###-###-####, [redacted] , Cincinnati Bell is responding to your Revdex.com complaint The previous amount due for your Cincinnati Bell services was $It was determined that equipment was returned, after that adjustment was made it left a balance due of $This updated amount is valid a must be paid in full in order to make your account current Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Thank you, Megan Executive Care Center Cincinnati Bell Telephone

[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I talked to a customer service rep named JRHe was trasferring me to a collections rep but I did not speak to them because I had already been on the phone for over minutes and had to join a work meeting Nonetheless, saying the account has been zeroed is not sufficient resolutionCincinnati Bell has told me on multiple occasions over the past months that the account was zeroed and then I receive a bill in the mail the very next month So again, I am requesting an invioce showing the zero balance be attached to this complaintAlso, since you mentioned collection agentif this has been reported to any credit agency as a collection, it needs to fixed immediately Regards, [redacted]