Star Office Supply

August 10, [redacted] RE: [redacted] Cincinnati Bell is responding to your Better Business Bureau complaint regarding your final bill for Fioptics Internet and Cable I have reviewed your cancellation order and as I advised over the phone the order was processed to give you a credit for billing cycle 7/25-8/The representative did this as a one- time courtesy I apologize about the conflicting information you received after this order was placedThis incident is being documented and submitted to the representatives for education purposes I will follow up with your final bill after 8/25/to make sure it is printed correctly It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

April 28, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your account and notesWhen you were given a new bundle price of $on 1/25/you had a separate $promotion on your 30MB internet service set to expire the next dayThis is what caused the following three bills to not match your quoted priceI apologize this was not communicated to you at that time and I am sending this incident to the representatives’ supervisor for coaching and training Per the account notes the representative you worked with yesterday already resolved this error and renewed the old promotion on your accountYour monthly service fee is now the quoted $per month before taxesThis pricing is good until 1/27/The representative also applied a $adjustment for the months you were billed $over the quoted price The reason your services were suspended on 4/21/is because your account was $past dueWith the adjustment applied your current balance due is now $ I saw in your notes you said you have already mailed a check for paymentAs a courtesy I have restored your services as of this morningA day hold has been placed on your account so it will not be suspended again before the check is received and processedYou next bill will auto adjust for the days you were without service If you have any further questions regarding your account please contact the Residential Office at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

Revdex.com: think We are waiting for the results of the [redacted] engineering surveyOn a preliminary basis, they they can server this siteIf that falls thru then we will probably move our two phone numbers to our cel phones and use [redacted] dsl for internet I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

Spoke to representative from cincinnati bellExplained situation to her and told her that complaints Dept did not do what they were supposed to doAfter she cinfirmed with them, she called me back and advised that I was correct in saying that they were taking employees word for that he had not touched the bedShe said the case was closed and there was nothing she couild doSo no investigation was ever doneThis is a poor way to do business

April 26, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have researched your account and I apologize for the missed install visit on 4/21/ When the order to upgrade your service was first processed the original due date given for install was 4/30/When the representative escalated this and got the installation approved for 4/21/a system error caused this update to not flow through correctly to our dispatch department I have forwarded this incident to our System Administrators for reviewI have also placed a $ courtesy credit on your account for the error and your frustration Per our records your installation was initially rescheduled to the next day, 4/22/but the order was later cancelled upon your requestIf you change your mind and would like to reorder please reach out to me directly at ###-###-####I will get you in touch with a local sales representative to process a new order and I will personally follow your installation appointment from start to finish It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

We can offer pricing of $for TV and Internet service you currently haveYour total cost prior was $for TV and InternetThere is still the additional charges of $for the boxes and DVR service which you currently haveThis pricing would be with a year agreement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The account holder's name is [redacted] and the last four digits of this social security number are ***I am submitting this complaint on his behalf because he is out of town working, and I am his roommateIs there anything else that can be done now that I've given you the proper information? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Cincinnati Bell has not answered any of my questionsI asked for a month to month break down of my bill, and for proper adjustments I am not ignorant when it comes to internetI fully understand that we get "up to mbpsHowever, mbps is absolutely not acceptableIncorrect billing is not acceptable, and they way I am treated as a customer is not acceptableYou must provide me with a solution, not an excuseI do not accept your response as it is nothing but an excuse as to why you are not obligated to provide me with services I pay forIn addition to that, I spoke with a woman just yesterday that said she could upgrade my internet speed to accommodate the slow internet we've been receiving for the last several weeksTherefore I do not believe that you are unable to provide me with a faster speed if I wanted it, which I do notYou have only addressed one part of my complaintI also made it quite clear that I want a breakdown of every charge I have received vsthe amount I should be payingPlease respond with answers to all of my questions, not just the one that can be explained away Regards, [redacted]

Per our conversation the current amount due for phone and internet is $due 6-12-The current monthly amount is $a month plus tax and fees Thanks, Executive Care Cincinnati Bell Telephone

February 18, [redacted] RE: [redacted] Cincinnati Bell is responding to your Better Business Bureau Rubbutal Cincinnati Bell’s position standsYour January 12, payment of $was for your past-due balance only, as your total amount due as of January 5, was $After services were cancelled and your final bill generated your balance is $ As explained, Cincinnati Bell reserves the right to collect on final bills With this final response, Cincinnati Bell considers this complaint closed Megan Executive Care Center Cincinnati Bell Telephone

The original contract was agreed upon in October for years at $The contract expired in October and went to our monthly pricingThe customer called in August questioning the increaseWe offered a new contract pricing of $which was not agreed upon by the customerWe need a contract to give discounted pricing and can offer the $if the customer would like

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] That does not make since to me You are responsible for your employeesShe stated that it is not a charge I told her that day the is not working I will e-mail the someone in the president of USA or State office concerning this matter.Sincerely, [redacted] Thomas

May 20, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com rebuttal I have been in touch with [redacted] Construction and have been advised a supervisor visited your residence this morning to verify all repairs have been completed On 5/ [redacted] from [redacted] went to your residence and made a repair to a cut wire but was unaware there was another place where the wire had been damaged [redacted] returned to your residence on 5/and repaired and reburied the wire and repaired a lightHe spoke with your groundskeeper, [redacted] and verified that all lights are now workingHe has advised me that he gave his business card to [redacted] to contact him if any further issues were discovered Per the notes on your account you have received $in courtesy credits since 3/for your installation issuesThe credits I have issued are included in this amount I apologize for the inconvenience you have experienced but no further credits are applicable at this time Cincinnati Bell considers this complaint closed [redacted] Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Wow - in that response it says that Cincinnati Bell does not guarantee the speed of the internet That means they could provide me with any speed without regard to the level that I am paying for That would be nice to know before purchasing I will be changing providers once I work out the details with another provider I believe that they are in error, because if there is no minimum guaranteed speed, why would you ever sign up with that providerI am sure many would like to read that response prior to signing up with Cincinnati Ball Regards, [redacted]

After reading through this customer’s rebuttal twice I’m having trouble trying to figure out what his goal is or what he wants to obtain.In a very roundabout way he’s saying his Whole Home DVR service isn’t working to his expectationsWhat about the Whole Home DVR is not working?Can you please ask the customer to resubmit his rebuttal and summarize what it is he wants out of this complaint?Thanks, Tina Executive Care RepresentativeCincinnati Bell's Executive Office

Hi ***, We have contacted this customer several times and informed that the service is disconnectedWe consider this closedThanks! [redacted] Quality & Process Improvement SpecialistCincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Just for the record I thought I did respond to your settlementI responded to your email, but I guess it wasn't monitoredOn Nov20, I emailed:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is minimally satisfactory to meIt does bother me that they refuse to admit that they DID mislead meThey indicate that IF they mislead meI was going to contact the Public Utilities Commission of Ohio, because some homes do have both copper and Fioptics, but I decided not toThey should have said we apology that our employees mislead you and you should have been notified when we cancelled the installation order.Regards, [redacted] *** I wanted Cincinnati Bell to admit that they DID mislead me and at the very least they should have contacted me before the installation date if they cancelled the work orderTwo supervisors had approved the installation of a separate FiOpticsTo paraphrase President Truman,"This is a [redacted] of a way to run a railroad."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Once again, I will not know if this is taken care of until after my September 9th appointment I'm still having problems every day and I'm not closing this complaint until after that appointment and everything is taken care of and running properly Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint **My Response [redacted] I have a screenshot and a photograph showing calls were made to Cincinnati Bell regarding my speedApparently the customer service rep did not make notesThe first call was on 05/07/at 1:pm (from phone number 513-502-8488) and lasted minutes and secondsThe second call was shorter because I hung up when it became apparent I was going to get the same runaroundThat call was placed on 05/08/at 7:pm (from phone number 513-967-9915)That call lasted for minutes and secondsThere was another call placed to the company sometime last year, but I no longer have access to the phone that was used to find out exactly when Regards, [redacted]

[redacted] c/o [redacted] Cincinnati, [redacted] Dear [redacted] ***, We spoke on 04/15/re: Lifeline is*** I reached out to Cincinnati Bell’s Lifeline department to get more information on the rejection Per Lifeline group a letter was sent 04/15/to you to advise the reason for the rejection NLAD (national lifeline database) showing ERRORS: Subscriber failed third-party identity verification Address unrecognized (please provide fiscal address on form will not accept PO Box) SSN (social security number) could not be validated I have enclosed a new Lifeline application and a return envelope to send back; just in case one didn’t come with letter from Lifeline Please contact me at your earliest convenience with any questions or concerns at ###-###-#### M-F 8:00am-4:30pm Thank you for your patience [redacted] Executive Care Cincinnati Bell