Star Office Supply

February 4, [redacted] RE: [redacted] Cincinnati Bell is responding to your Better Business Bureau Complaint I have reviewed your account regarding the remaining balance being disputed in this complaint It appears your entire balance was not due to Cincinnati Bell Wireless chargesYou also had an unpaid Zoomtown internet service balanceOur notes did not indicate you owe $800, per your complaint Our records show that you have recently been in contact with our Collections department on February 1, Your total balance due was $We agreed to waive your Early Termination Fee of $265, putting your balance at $On this call our records indicate that you agreed to pay the remaining balance of $for your usage, once the Early Termination Fee was removedWe have processed the credit of $As of February 4, we have not yet received your payment of $for the remaining balance It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

Can't make sense of Cicniinati bell saying someone else paid my billCould they please show me where someone compromised my accountvery concerned about this

Hi [redacted] ,Our records show the modem has been returnedYour service was disconnected on March 30th and you will receive a final statement for the service this month

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint**My View [redacted] A one month credit is not enough to make up for only receiving about half of the service I paid forA total of had been paid thus far, and I would like to be reimbursed at least $of thatI canceled service because it was terribleSince having Time Warner Cable, my speeds have been at least mbpsI got as low as mbps and as high as mbps with Cincinnati BellAdd that together and divide by two, and you get an average speed of MbpsIf we can reset the account to reflect that I got Mbps internet instead of Mbps, I will be happy Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint We've already contacted several times over the past year, and still weren't successful in over a year to actually set this up with CINCY bell actually following through and showing up for their appointment and doing the workGiven its been two months and nobody from CINCY bell customer service cared enough about our issue to contact us to try to schedule and take care of this to avoid us once again taking off of work to once again sit home and wait for CINCY bell to not show up :( After two months and still no attempts made from CINCY bell to resolve this issue, we feel its most likely not ever going to be resolved :( (and we refer to somebody that can speak and understand English well enough to schedule properly as a woman that we once contacted there admitted reading our filed CINCY paperwork was a total confusing mess and she promised to look into it and figure out what was going on, but we never heard from her again :( FYI, this is why our entire family and everyone we talk to about CINCY bell has discontinued their cell phone service with them and many their home phones as wellThey don't care about the customer :( Regards, [redacted]

August 31, [redacted] RE: Police Report # [redacted] Cincinnati Bell is responding to the Revdex.com complaint Cincinnati Bell has investigated this incident and we decline to compensate [redacted] in his request Within our investigation, we did find a Police Report was filed ( [redacted] ) in which [redacted] claimed Cincinnati Bell was blocking his driveway and prevented him from accessing his propertyThis is not trueOn Saturday, August 27th, two technicians from Cincinnati Bell (CBT) were working on [redacted] replacing bad aerial wireAt the time [redacted] pulled up there was a wire crossing his drivewayThe CBT technicians asked [redacted] if he would like them to move the wire so he could enter his drive [redacted] declined stating he would rather call the police and film the crewIn which he didThe [redacted] Sheriff’s Deptarrived and they were familiar with [redacted] They found no wrong doing on CBT’s part and no threatening words were spoken by either partyCBT accommodated [redacted] and he refused to take advantage of the offer Again, the Police Report finds no wrong doing on CBT’s part and with this resolve, Cincinnati Bell will not compensate [redacted] for his request and considers this issue CLOSED Tina Executive Care Agent Cincinnati Bell Telephone

May 26, [redacted] RE: [redacted] Dear [redacted] , This letter is in response to the rebuttal that you filed with the Revdex.com regarding your customer service experience Here at Cincinnati Bell we take all complaints that are filed serious complaints I have reviewed the account and sent coaching and training to the representatives to assure that this does not happen in the future Cincinnati Bell considers this complaint closed It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Cincinnati Bell has no new informationAll issues have previously been explained and address with the customerThanksTinaCincinnati Bell Executive Office

November 2, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint Per the Customer Proprietary Network Information Act, telecommunications companies cannot share information with a third partyPlease have the account holder contact Cincinnati Bell at ###-###-#### to discuss the details of their account Cincinnati Bell considers this complaint closed Megan Executive Care Center Cincinnati Bell Telephone

I need the Cincinnati Bell account number for this complaint Thanks, Executive Care Cincinnati Bell Telephone

[redacted] was contacted by Drew as requestedDrew advised her he could not assist with billing matters, specifically autopay, as he is a supervisor in Door-to-Door Sales.All billing issues she has mentioned in her complaint have been addressed in my previous responsesThere is no further action to be taken.With this final response Cincinnati Bell considers this complaint closed with the Revdex.com.Thanks,Tina Executive Care RepresentativeCincinnati Bell's Executive Office

June 9, [redacted] RE: CBT ACCOUNT # [redacted] I am responding to the Revdex.com rebuttal that was filed regarding your electronic bill According to our records your account has been set up for e-bill through a 3rd party If you want to cancel to your EBILL service you have set up through your financial institution You the customer would need to go through the institution in which you enrolled in the service The current amount due on your account is $due 6-28- Once you cancel the e-bill with the 3rd party vendor your paper bill will resume Cincinnati Bell will not be issuing any credits on this account and Cincinnati Bell considers this complaint closed It is never Cincinnati Bell’s intention to dissatisfy our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care OfficeCincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint We will accept the response made by the business as long as we receive a FULL REFUND for the month of March Regards, [redacted] ***

I was the money I paid for equipment I didn't have and wasn't usingI can provide purchase information of the equipmentIt was never installed by cincinnati bellI want $x and then the taxes I paid for this as well

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] We have received and reviewed your concerns with your Cincinnati Bell account # [redacted] ; and the issues you have had with our service I apologize for any inconvenience this may have caused you I am showing services have been working and restored fully I have also sent for coaching and develop for reps due to not being able to speak to a manager when requested We have put your concerns in our Executive Database, where our Executives can view also to make a better experience for our customers It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thanks [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.SWent into a Cincinnati Bell Store today they were very helpful explained what the problem was and if I have any problems come to the store instead of calling customer service which I plan on doingI am very pleased so far in how the problemwas handled this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI appreciate the response, however I would like the remainder of the full month of service ($23.00) credited to meThank you Regards, [redacted]

February 18, [redacted] RE: Cincinnati Bell is responding to your Better Business Bureau Complaint I have reviewed your accountPer our records, your January 5th, bill was for a total of $ $was billed for past-due charges and $was billed for current chargesOn January 12th you cancelled your internet serviceOn January 13th a payment was made for your past due balance only, which was $Your remaining balance was $ Cincinnati Bell processed a prorated credit for your modem fee from January 13th to February 4th, totaling Internet fees are not proratedDue to the fact that you had a carryover balance for the amount due in January, you generated an $late feeWith all adjustments made including taxes, your final bill generated for $77.89, which is now dueAs explained via email communication on February 12, 2016, Cincinnati Bell reserves the right to collect on final bills Cincinnati Bell’s position still stands on this account Cincinnati Bell considers this complaint closed It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

September 3, [redacted] [redacted] *** RE: [redacted] *** [redacted] Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your appointment time scheduled for September 30th According to our records your service will be installed 9-30-between the hours of 12- A technician will call you at the can be reach number that is listed on the order when he is on the way to your residence We will be doing an ONT install that can take anywhere from to hours to install Therefore we are not able to set this type of appointment for an evening appointment If there is a date that works better for you when we can send an installer either am appointment 8-or the afternoon appointment 12- please feel free to call the RSC and they will see what is available to schedule the appointment It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It does not say anything about how they will handle their technicians not showing up for appointments ( or even calling to cancel them instead you sit for hours) or showing up when they were told not toI cancelled the appointment for today last night when I spoke to the supervisorHe showed up anyway with no phone call!! It was just by luck my son was here and did not have to be at work till noonThe technician never set back up our secure lineHad my son do it which took him an hour and a half and I told the tech this needed to be done before I walked out the door to go to workCommunication needs to improve!!! Regards, [redacted]