Star Office Supply

[redacted] RE: [redacted] Revdex.com # [redacted] Account # [redacted] We have received and reviewed your concerns with your Cincinnati Bell account # [redacted] and the cable services installed in error I apologize for any inconvenience this may have caused you I am showing our tech came out to the location on 11/20/14; to remove the cable services from the account Account has been noted and we issued a credit on the account for $***; due to advising two months free service due to issues I will follow up 12/26/to check next bill and make sure credit received for 2nd month free It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you [redacted] Executive Care Cincinnati Bell

June 26, [redacted] RE: CBT Account # ###-###-####, [redacted] Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning the equipment fee According to our legal group the Terms and Conditions do allow us to charge the $for the equipment fee All internet customers must be in possession of a modem You need to have a modem on hand to allow us to troubleshoot if you have problems with your service Without the use of our equipment we would not be able to troubleshoot the service You need to go to a Cincinnati Bell store and retrieve a modem and have it on hand even if you chose to use your own equipment The $fee is valid and needs to be paid if you retain your internet with Cincinnati Bell It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

February 5, [redacted] RE: CBW ACCOUNT# [redacted] Cincinnati Bell is responding to the complaint that was filed with the Revdex.com concerning your prepaid wireless service There is no cost to call from your prepaid phone but you called the direct telephone number ###-###-#### and charges do apply I am not able to credit the account the charges are applicable It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Bell's response of " [redacted] Bell has no new information regarding this caseCustomer has been given all of the information that they have requested", is not an acceptable answer [redacted] Bell has not addressed any of the concerns that I brought up in my previous communication with the companyFurther, [redacted] Bell has made no attempt to resolve the ongoing issue I established in the previous email that, as a [redacted] Bell customer, I, in good faith, attempted to pay our final bill using the "payment forward option", made available by the [redacted] Bell's portal [redacted] Bell deducted the amount of $from our accountLater, [redacted] Bell stated, "The payment forward option could not be used for wireless bills," yet [redacted] Bell has made no attempt to credit or refund the moneyI offered that [redacted] Bell apply the $as payment for the final bill, so both parties can end this matter and stated that no additional charges should be incurred by us based on how [redacted] Bell has handled this matter [redacted] Bell has failed, yet again, to provide adequate customer service Regards, [redacted]

Cincinnati Bell has addressed all customer issuesWe have no additional information to provide at this timeThanksMelissaExecutive Care RepresentativeCincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Cincinnati Bell took a credit card payment without my authorization and permission Is there nothing the Revdex.com can do or is going to do about this? Why exactly does our Attorney General rely on you to be a mediator in these cases? When are you actually going to mediate anything? I did not authorize or give Cincinnati Bell permission to run a credit card charge on my card Cincinnati Bell took my payment without my permission and authorization Since when can a corporation just steal from a customer and then deny it in a response? I think I would know if I pressed the submit button or not I closed and left the page Cincinnati Bell stole the money from my credit card anyway even though I didn't authorize the payment.Revdex.com please step in and get involved here This is ridiculous that a merchant can charge my credit card without my permission Regards, [redacted] ***

Cincinnati Bell has no new information regarding this caseCustomer has been given all of the information that they have requested Thanks, [redacted] Executive Care RepresentativeCincinnati Bell Telephone

We apologize if there was a miscommunication regarding where to trouble was located when you spoke to our repair groupThe charge is for the work the technician completedThe technician stated they repaird the inside wiringYou were not charged for the visit, but the work completed

April 21, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint Our Buried Wire Department has informed me that your temporary drop was buried and completed on Friday 4/I attempted to contact you on your can be reached number yesterday to follow up on this but I have not received a call back I apologize for any inconvenience this has caused and I have documented your experienceThis has been forwarded to the Executive level and is being addressed It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

December 29, [redacted] *** RE: ###-###-####, [redacted] Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your set top box I have schedule a repair visit for 1-2-(4-8) to have the box switched out for youIf you want to take care of it soonerPlease go to a Cincinnati Bell retail store and swap out the box and then plug it in and the issue will be resolved Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Melissa Executive Care Representative Cincinnati Bell Telephone

October 19, [redacted] RE: ###-###-#### Dear [redacted] , Again, Cincinnati Bell receives the port out orders electronically from other companiesThe order was to port out all services including internetCincinnati Bell placed an order to start internet services again and you cancelled this order due to the need for a technician visitFioptics is the only option at your home at this timeCincinnati Bell offered to setup a credit card account so you could access your emails and you declinedThe emails are no longer available to retrieve or access It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Cincinnati Bell considers this complaint closed Sincerely, Rhonda Executive Care Cincinnati Bell

Customer has cancelled his service and owes his final billI’ve sent the bills he requestedHe’s complaining about data speeds which has been addressed and is irrelevantHe used the data the entire time he had a cell phone with usThanks, *** Executive Care Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do appreciate the time and attention As discussed with Cincinnati bell, they will also review their billing messaging, because as a paperless customer, it is very difficult to locate the promo message You need to expand an "other charges "f section to see the message Other pricing message is in the middle of the screen in a defined box that states important customer news ( Or something similar) I would like to see Cincinnati bell make a commitment to ensure important messaging is clearly visible and not hidden from view for paperless customers.So although my specific issue is resolved as best they can, I cannot say that the root cause has been addressed Please see attached screenshots of my bill with the section in question collapsed (default) and expanded Regards, [redacted] ***

February 17, [redacted] RE: [redacted] Cincinnati Bell is responding to your Better Business Bureau Rebuttal Our records indicate a very detailed call log of several Technical Support agents who reached out to you on various occasions in July of Each of these agents noted that you advised them you were busy and could not speakOn each occasion you scheduled a callbackWhen a callback was made you advised you were busy, and again rescheduledOur Technical Support staff is trained to reach out two times and then advise the customer to reach out to us at their best convenienceThese agents reached out a total of six times before advising you to contact us when you were availableAppropriate credits were processed on your account for this incidentOn July 22, you received a credit for $150.59, which more than covered the cost for your internet services for that monthUnfortunately, we do not have a blanket credit process to cover entire years, and we do not negotiate our process as a retention attemptCredits are processed based on individual incidents, and awarded once the issue is resolved only for appropriate daysThe incident noted above was a courtesy, and beyond what the appropriate awarded amount would have been Your original Revdex.com complaint quotes “My neighbor had a tech thereI asked if he could look at my stuff since I was available and he said ‘no, call and get an appointment’.” Your most rebuttal states that you did not ask him to enter the homeIf as stated in your original complaint, a technician was asked to enter your home, he followed proper protocalAn appointment must be scheduled, as they are on time-slots, and a ticket must be created for each service call We do not wish for you to have to call off work for a technician visitAs mentioned above, please contact our Technical Support department at your best convenience to troubleshoot any issues with your Fioptics servicesIf these issues cannot be addressed via telephone we will schedule a technician visit to your homeYou can reach our Technical Support department at ###-###-#### Reconnection fees are valid any time services are suspended for non-paymentThis is a common process with all internet and television providersI apologize that you are upset with the process, however they are not negotiableAs a one-time courtesy, Cincinnati Bell waived your entire bill of $on January 7, as a retention measureThis included your reconnection feeYour reconnection fee will apply for your most recent suspension as of February 8, A payment has not been made on this account since December 30, and it was only for a partial balance of $As mentioned, Cincinnati Bell waived your entire remaining amount due on January 7, No further credits are applicable on this account, as you have been credited $over the course of the past twelve monthsCancellation orders can be placed through our Residential Service Department at ###-###-#### Cincinnati Bell considers this complaint closed Megan Executive Care Center Cincinnati Bell Telephone

May 31, [redacted] RE: [redacted] ( [redacted] ) Dear [redacted] , This letter is in response to the rebuttal that you filed with the Revdex.com regarding our do not call or email process Cincinnati Bell will not be able to provide you with any type of digital recordingsIn order to get a copy of a recorded call you would need to have a subpoena I have had your name, email address and phone # added to the Do not call or email or mail list here at Cincinnati BellI have followed our process to have this done Cincinnati Bell considers this complaint resolved and closed It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

According to our records the buried wire is set to be completed on 9-26-That is the soonest date that is available Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Executive Care Representative Cincinnati Bell Telephone

I have adjusted both final bills with CBT ###-###-####, [redacted] & ###-###-####, [redacted] and asked the collection agency to update the recordsCincinnati Bell considers this complaint closed

Attached is the signed paperwork for the valid wiring chargesThe $has been adjusted from the account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and though I am not happy with the response and feel that specifics should be provided from the start about what can be doneI accept this resolution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I still have not received a payment as of 3/5/I was never contacted by Cincinnati BellI have continually had to call them regarding this complaintI have spent literally hours of insisting this be resolvedSince I have been told on several occasions that this would be taken care of, I would like the complaint to remain opened until I receive payment Regards, [redacted]