Star Office Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint A technician did show up on July 3rd, he told me that he could not figure out the problem and decided to switch out routers just to see if it resolved the issue While he was still here and for a few hours after he left, my service was working excellent Then it quit working again This time it was a different problem, and I was not able to connect to the internet at all I called Cincinnati Bell back to try to resolve the issue on July 4th I spent hours on the phone with them trying to resolve the problem At one time they got it working again, and then I once again was unable to connect to the internet It is still on and off, the woman I was speaking to last was in the middle of telling me that she was going to try to upgrade me to fioptics for no additional cost because they can't figure out the problem I was disconnected after talking to her for hours and I'm still waiting to hear back from herThis is getting to be ridiculous I feel like I'm wasting my time Regards, [redacted]

March 3, [redacted] RE: ###-###-####, [redacted] Dear [redacted] ***, Cincinnati Bell has reviewed your accountOur records indicate that you called Cincinnati Bell on 12-16-and removed your distinctive ring number ###-###-####The order number that cancelled your distinctive ring was [redacted] On 12-22-your services were ported out to another providerAt this point, you only had one phone numberThis number was ###-###-#### Your distinctive ring number is owned by Cincinnati BellYou may choose to reactive service with Cincinnati Bell and reuse this numberAll activation fees will applyYou will need to pay your final bill in full then place an order to activate services with Cincinnati BellA credit check will be performed and a deposit may be required up frontYour distinctive ring number will go back into a number pool after days of the cancellation dateThis would be 03-16-After this date, that number can be randomly assigned to a new customerIf you activate the number then you can port it out to another provider and cancel service with Cincinnati BellYou will be billed at a one month minimum for Cincinnati Bell services Your final bill is $You received the proper credits on your final billYour December bill was $and after the credits were applied it finalized for $The final bill is correct If you want to place an order for new service with Cincinnati Bell, please call ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, [redacted] Customer Care Cincinnati Bell

We understand your concern being billed for Early Termination ChargesThe original contract was verbally agreed upon in December During the initial contract it states that the contract will automatically renew when the contract expires unless we are notified to not renew itThe contract renewed in December for another year at the same discounted rateWe send out a notification on the bill to remind our customers that the contract expiration is coming upWe are not being deceptive as we are proactively sending out a notification on the billThe Early Termination Charges are valid and no refund is warranted

February 19, [redacted] RE: ###-###-####, [redacted] & [redacted] Dear [redacted] , Cincinnati Bell has reviewed your accounts The separate email account had a balance due of $A credit was applied to this account and it now has a zero balanceCincinnati Bell apologizes that the email address was incorrect on the order Cincinnati Bell does not pro-rate billing on video or internet services when they are terminatedThis is a corporate billing policy and is in our terms and conditionsYour port out order to [redacted] was never cancelled by [redacted] Your service was disconnected by the port out orderCincinnati Bell did not cancel your service or cancel the port out orderPort out orders can only be cancelled by the new providerCincinnati Bell never received a notice to cancel the port out order from [redacted] The disconnection of your services completed on 11-21-This cancelled all services with Cincinnati BellYour billing cycle was from the 14th-13th every monthCincinnati Bell has decided to go outside our corporate policy and pro rate the final billA credit was applied today for $Your new balance on the final bill is $Your final bill was referred to [redacted] on 02-10-You must contact them to pay the final bill [redacted] number is ###-###-#### Cincinnati Bell has documented your complaint and we appreciate your feedbackWe will use this feedback for training and coaching purposes It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, [redacted] Customer Care Cincinnati Bell

February 22, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Better Business Bureau complaint Per our telephone conversation, Cincinnati Bell experienced a recent outage during a system upgradeThis resulted in the high call-volume you experienced over the weekendAs mentioned, I have placed a one-time credit on your accountI adjusted 25% of your Fioptics Elite package price, which totaled $with taxesI will follon the missed callback, as this could be an opportunity for us to improve our systemThank you for your feedback It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

July 26, [redacted] RE: ###-###-#### Cincinnati Bell is responding to your second rebuttal concerning your promotions You mentioned in your rebuttal that you didn’t understand my response about Industry Standard [redacted] and [redacted] will only give promotional pricing for months as wellCustomers are able to call in after the months and see what promotions are available at that timeCincinnati Bell’s policies are the same Again, Included in the documentation you provided it states that your pricing would not increase within the first monthsIt does not state promotional pricing would be indefinite I would suggest dealing with Jeff Pgoing forward as I found that he has been making adjustments to your account The Executive Office has to adhere to Company Policy and cannot guarantee indefinite promotions Cincinnati Bell is considering this complaint to be resolved Sue Executive Care Agent

February 19, [redacted] RE: [redacted] Cincinnati Bell is responding to your RevDex.com dispute Per your previous Revdex.com complaint, Cincinnati Bell addressed your installation issues and your service upgrade was completed on February 11, Cincinnati Bell found the delay in install was due to a failure to follow process by the installation technicianThis has been addressed for coaching Unfortunately, on February 12, the services went down shortly after your install was completed, which prompted your change in providers We’ve contacted Core Risk regarding your damage claimCore Risk has already repaired the neighbor’s fence and they have determined there is no further damage to your residence on the part of Cincinnati Bell Executive Care has been in contact with you via telephone On various occasions we have apologized for these issues and any inconvenience this experience has caused you Per your request, Cincinnati Bell services have been disconnectedYour final bill will print on March 8th and we will be adjusting the bill in full It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

Per our records your service is now working No repair visit is scheduled Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

[redacted] Revdex.com # [redacted] Account [redacted] Dear [redacted] ***, We have received and reviewed your concerns with your Cincinnati Bell internet account # [redacted] and the technical issues and charges I apologize for any inconvenience this may have caused you We are showing your account has a $balance All adjustments have been made to your account We are showing equipment for unreturned modem and power cord balance was adjusted also month adjustment given due to issues was given on 08/08/ No other adjustments can be given It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was lied to by representatives and hung up on and not called back and transferred because no one had a solutionThis is ridiculousAnd I am not paying more on by bill just because you decided to add feesI have received less data for more moneyDoesn't sound fair to me Regards, [redacted]

October 16, [redacted] Re: [redacted] Dear [redacted] ***, Your bill is $per month plus taxes or late fees Your last bill had a late fee since the bill was not paid on timeCincinnati Bell has issued a one-time courtesy credit on your late feeThe credit for $will show on your October 20th bill Cincinnati Bell considers this complaint closed Sincerely, Rhonda Executive Care Cincinnati Bell

Trying to get a clear answer from the provider what steps will be made to fix the issues with their service I am havingWhat steps are they going to take so future problems won't happen not only to myself but other customers with the HORRIBLE customer service they haveWhen you are told a service person is coming out twice and nobody shows up or a callThen there are some REAL issuesDo I really need to clarify more than that!!! Having months of issues and only credit about $60-$Whew weee!!! What a jokeThis is what happens when you outsource overseas service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, we were told by Cincinnati Bell reps that we had called 4-times regarding the issue, not one time as the letter indicates Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, assuming that we do not receive any further invoices for services not received Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The company responded that only one call was made to CS That is a very untrue statement I reviewed my call log on my cell and found three calls to CB In addition there was one call made from a landline phoneEach time support was involved I was told there are no errors on the account or outages in the area even though we were experiencing problems, which is why I initially purchased a new computer.Only to find it was not a PC issueThe statement there was an outstanding balance on the account is also untrue I returned the equipment and paid no money toward a balance due I have the receipt showing a $balance There were only two occasions when a CB employee was respectful and courteous, one being the technician that was sent the other was the female employee at the West Chester CB Store when I returned the equipment Very nice and helpful Your company still failed to address the damage done to my yard and landscaping (I have pictures after the install)Your company has the worst customer service I ever experienced I have never in my life yelled at anyone on the phone until talking with your CS Regards, [redacted] ***

February 8, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your RevDex.com rebuttal As mentioned in previous responses, Cincinnati Bell emailed you a receipt on April 2,to your personal email [redacted] This quote was for $before taxes and surchargesIn September courtesy adjustments were made to your account, and our representative again explained that you could expect your bill to be around $75, which includes your $ wirecare, before taxes and surchargesYou understood and agreedUnfortunately we cannot waive taxes and federally mandated surchargesYou are receiving $monthly in promotionsWe cannot make any further adjustments to this account, in terms of promotions or credits It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Cincinnati Bell considers this complaint closed Megan Executive Care Center Cincinnati Bell Telephone

September 15, [redacted] RE: CBT Account# ###-###-####, [redacted] Dear ***, Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Cincinnati Bell billing statement According to our notes your service has been cancelled and there will be a final bill that is issued and once that is issued I will zero out the final billAll other charges have been adjusted per the previous reps that you have spoken toWe did pull the call and listened to it and found nothing out of processAll of our calls are recorded for the protection of the rep and the customerYour account has been cancelled and there is no need to have to call the Residential Service Center this is being handled by the Executive Office It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

July 27, [redacted] *** [redacted] RE: [redacted] Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the expiration of your promotions In reviewing your account I found that your promotions expired on 07-02- Cincinnati Bell will only add a promotion for twelve (12) monthsThis is the industry standard I found that you have called and had promotions added back on for another monthsWe offered $off the Elite Package, $off your Zoomtown, free set top boxes, free HD Box and an additional set top box for $ We also discounted the DVR service to $ The total discounts are $The Whole Home DVR was also removed along with the Internet Security and movie channelsYour new promotions will expire on 07-20- I apologize but we are not able to extend the discount on the movie channels I found that a credit has been applied to your account in the amount of $ I will be happy to make an additional credit of $ This is the $that you have requested I have forwarded this complaint on to the representative’s supervisor for training and development purposes It is never Cincinnati Bell’s intention to upset or mislead our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter In the future, we hope to provide you with the products and customer service you have grown to expect from Cincinnati Bell Telephone Please feel free to contact our office at ###-###-#### if you have any additional questions Sue Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They came out finally to repair the issueI am happy with the outcome and will continue to use Cincinnati Bell as my internet provider Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I already returned all the equipment, power cords, and remotes to the [redacted] location on May 27, before I cancelled my service Most of the Cincinnati Bell's response is not applicable.Cincinnati Bell's response only named Internet service as having this policy What about TV service? Cincinnati Bell, a public company, has a policy that charges for services not rendered This is the first time I have ever encountered a public company charging for services not rendered Cincinnati Bell did not even provide a reason, let alone a rational customer-focused reason, for this policy