Star Office Supply

May 27, [redacted] RE: CBT Account# ###-###-####, [redacted] Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the $modem fee Cincinnati Bell’s goal is to become closer aligned with our competitors [redacted] currently charges $per month for a modemThe benefit of paying a monthly fee for the equipment is that you don’t have to worry if the modem breaks or stops working properly, we'll replace it, for no additional feesIf the equipment becomes obsolete in the market, we will also replace it.” "Cincinnati Bell requires our customers to use the modem provided by Cincinnati BellThis is to ensure you get the speeds we can deliver and also allows us to troubleshoot the modems configured to work on our network At one time, Cincinnati Bell charged a one-time fee of $when you signed up for service, however this fee was to have the installer set up wireless networking in your home It was not a charge to actually purchase the modem The modem is property of Cincinnati Bell, and must be returned if you cancel service The monthly fee is a rental fee for the equipment I apologize for the confusion It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

December 23, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint This complaint has already been addressed by Cincinnati Bell’s Regulatory DepartmentThe only reported incident in the last months was for internet service not workingIssues regarding the internet service were reported on 12/and were resolved on 12/at 12:p.mA representative from Executive Care attempted to reach you to verify this and left a message on 12/5, but received no callback Your account has been disconnected times for non-payment of services since SeptemberServices were denied for non-payment on 9/and restored the same day when payment was made, denied for non-payment on 11/and restored the same day when payment was made, and denied for non-payment on 11/and restored on 11/when payment was madeTherefore, all reconnection fees and late fees are valid Per our records you set up a payment arrangement with the Collections Department on Wednesday 12/The agreed upon arrangement was for payment of the full past due balance of $to be made on 12/29/ If you have any further questions or concerns regarding your account you can contact the Residential Office at ###-###-#### It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

After investigating the issue, I do see that customer has our services as Fioptics along with the phone line and a battery bawhich she agreed toAll services appear to be working fine and once an upgrade to Fiber is requested, we cannot revert back to copper Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Thanks, Cincinnati Bell Executive Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint THIS MATTER IS NOT CLOSEDTHE FIRST RESPONSE FROM CINCINNATI BELL CLEARLY STATED HOW THIS ACCT SHOULD HAVE NEVER BEEN SENT TO COLLECTIONS IN THE BEGINNINGSECONDLY, WHY DID I HAVE A BALANCE AND WAS ABLE TO RESTART SERVICE AGAIN????? I WAS NEVER NOTIFIED OF PAST DUE FROM THIS ACCT# [redacted] , THIS WAS NOT THE ACCOUNT THAT WAS SENT TO COLLECTIONS, IT WAS THE WRONG ACCOUNTTHIS IS NOW ON MY CREDIT REPORT SO THIS IS NOT JUST A MINOR ISSUE FOR MEIT LOOKS AS IF I DON'T PAY MY BILLS, AND I DO!!!!!!! I DO NOT APPRECIATE THE NEGLIGENCE AND UNPROFESSIONAL ISM DEALING WITH CINCINNATI BELL AND THIS SITUATIONIT HAS CAUSED ME A LOT OF STRESS AND MENTAL PAINI AM REQUESTING THE Revdex.com TO DEMAND THIS ACCT BE REMOVED FROM MY CREDIT FROM ALL CREDIT BUREAUS BECAUSE IT SHOULD HAVE NEVER BEEN SENTI WAS NEVER NOTIFIED OF PAST DUE BALANCE, ESPECIALLY WHEN I HAD NEW SERVICE WITH THEMI NEVER GOT BILLSTHE BILLS THAT WERE SENT TO ME DOES NOT HAVE ANY OF MY PERSONAL INFORMATION OTHER THAN THIS ACCT NUMBER, IN WHICH COULD HAVE BEEN FALSELY CREATEDI DO TRUST NOR BELIEVE CINCINNATI BELL TO BE A ETHICAL OR TRUSTWORTHY COMPANYI WISH TO HAVE THEM INVESTIGATED INTERNALLY RE: COMPLAINTS OF SIMILAR SITUATIONSTHANK YOU Regards, [redacted] ***

Dear [redacted] , Cincinnati Bell was not able to determine the issue until a repair technician visited the siteWe are responsible for outside wiring and the customer for inside wiringOnce it was determined that the issue was inside the customer is billed for the repair visitThere has already been an adjustment on the account for service outage in the amount of $I am adjusting an additional $for your outageThe issue was reported on 6/and corrected on 6/You were out of service for days and your monthly bill was $and days of service would be approximately $In total you were given a credit of $The repair visit charge is valid Cincinnati Bell

Revdex.com:As stated in my message on 12/21/15, I never had "insufficient funds" in my account as Tina at CintiBell said Also, as stated in previous response, I can support this with any necessary information needed Again, I would like them to stop adding charges to my account for "insufficient funds" and returned checks when they no longer have my permission to have any access to my bank account I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintBell did adjust the invoice amount after I complained that it was higher than the written quote.However, this has happened repeatedly over the last year & a half.They are either incompetent, have lousy software, or are deceitful & unethical with bait and switch tactics Shameful.They are forcing me to review their competitors offerings Regards, [redacted]

April 14, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint As per our phone conversation I have applied the courtesy credit of $ to your accountThis brings your balance due on 4/26/to $ I apologize about any confusion this has caused but as discussed over the phone with the removal of the online backup and storage there is no way to keep the grandfathered $bundle rebateThe current bundle rebate for Home Phone and Zoomtown service is $per month It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

April 22, [redacted] RE: ###-###-####, Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your account and I apologize about your billing confusionPer our records on 2/5/ you were given a discount on your modem and quoted a monthly service fee of $before taxes and fees for your home phone and internet bundleHowever, there was a different $promotion on your internet service that expired on 2/17/When this promotion expired your monthly service fee went up to $ As a courtesy for this confusion I have placed an order adding the $promotion back onto the internet service bringing your monthly service fee back to the quoted $ This pricing is good until 2/17/ I have also backdated the billing on this order to 2/17/so you will receive a billing adjustment for the service charges from 2/17/16-4/22/This adjustment will appear on your next bill printing 5/17/ If you have any questions regarding your account or billing you may contact the Residential Office at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

May 25, [redacted] ***RE: [redacted] Dear [redacted] , This letter is in response to the complaint that you filed with the Revdex.com regarding your discounted package with [redacted] & CBT CBT and [redacted] are two separate companies with separate billings According to our records your bill is $+ taxes and surcharge You will need to contact [redacted] to go over that account Cincinnati Bell considers this complaint closed It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did have a great technician who serviced my apartment Thursday evening My concern is why it took from Saturday until Thursday to fix this issue The technician easily fixed my service in about an hourI had been lied to multiple times by other customer service and scheduling represents I was at home for two previous appointments when the first technician said he could not fix my issue and there would be a construction team out monday Monday evening I had a follow up appointment scheduled if my service was not working The appointment was scheduled from 4-I was home this time waiting for the technician At 7:the technician called me to tell me he was not coming because he couldn't fix this problem because the construction team was at my apartment I checked outside after this and there was no one from Cincinnati bell working on anything I called cincincinnati bell again, to my surprise the call service representative told me the construction team was at my apartment and the service would be working tomorrow There was no construction team at my apartment I was told again my service would be on tomorrow After coming home for a fourth day with no service I called your call center again The rep continued to tell me it was a construction issue and that I didn't understand how Fioptics works and that I need to be patient and it will be fixed because it takes time This was four days later She insisted on scheduling me an additional appointment for the next morning when I told her multiple times that I could not do because I had work Conveniently, there were no appointments Wednesday evening So I had to wait another day for an appointment But Wednesday I received a call that the engineers had fixed the problem and my service was back Wednesday I arrived home and there was still no service The technician came Thursday evening and fixed my service easily Interestingly the technician said it appeared there had been no one there to service at all in the past days After days of no service and scheduled appointments it took one technician who actually cared about the customer to fix this problem I believe this deserves more than a credit for the days without service I would like a reoccurring credit placed on the account for the amount of my time your company has wasted in the past days Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The complaint I filed against Cincinnati Bell for promoting a certain amount of data for certain amount of money I'd falseI am not still receiving good serviceMy internet speed is slowIn conclusion Cincinnati Bell have many excuses for not providing the service customers are paying forMy complaint and response by Cincinnati was not satisfying and did not solve anything Regards, [redacted] ***

Cincinnati Bell pro-rates final bills for any federally regulated services (home phone), but does not pro-rate for non-regulated services like Internet and TVHowever, as a one-time courtesy, I have issued a credit to your account bringing the final balance on the account to $Please pay this balance as soon as possible to fully close out your accountThank you for your business

January 25, [redacted] *** [redacted] ** [redacted] RE: [redacted] Dear ***, This letter is in response to the complaint that you filed with the RevDex.com It was a corporate decision to increase the price of the modem from $to $eff 1-1- A bill message was printed on your 12-16-invoice: Important Customer News Cincinnati Bell is working hard on your behalf to hold prices as low as possible; however some rates on your next bill may be impacted due to increases in our cost to do businessWe value you as a customer and are committed to providing you with the latest products and technical advancements, while maintaining the highest level of reliability and serviceThank you for your continued business Effective January 1, 2016, the monthly modem fee will increase by $For questions, please call ###-###-#### I understand that when you called in to speak to a representative that you were not happy with the customer service We will listen to the call and do coaching and training for the representative after our findings from the phone call It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

March 30, Dear [redacted] , Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your bill After looking into the account, there are pro-rated charges on your current bill that don’t really make sense; it looks like the order that was placed to remove your television service somehow caused an account status change to your Internet and home phone serviceThis resulted in pro-rated charges on your current bill that should not be thereYour current bundle pricing for your 100mbps Internet and home phone is around $after taxes and fees, so I’ve placed a credit of $on your account to take your current bill to $This balance is due by April 15, I apologize for the confusion, and as I mentioned earlier, your bill should come out around $per month moving forwardThe promotional price on your Internet is valid through February of Cincinnati Bell is committed to providing our customers with outstanding serviceAgain, I apologize for any inconvenience you’ve been caused, and appreciate the opportunity to better serve you going forwardThank you!Josh Executive Care Representative Cincinnati Bell Telephone

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Per the notice, I was given 180 days to return my equipment. I did in that time. When I contacted Support they advised that I did not owe 392 dollars which is what is reflecting on my report. They also stated that they would contact the collections department to have the account taken out of collections please listen to the phone call. I never paid any debt collection company. I paid my bill in full to Cincinnati Bell. I don't want this marked as paid because I never paid a 3rd party debt collector. I paid Cincinnati Bell. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint In January I was quoted a set price and even asked if that price was good for months, and the person on the phone stated that it indeed was good for months In January I contacted Cincy Bell on the 19th, the 20th, and the 22nd On the 22nd, I was informed to "let it go" from Cincinnati Bell In February, I contacted Cincy Bell about my bill and the non-working phone I contacted them again more times in February and times in writing in March For my final bill, I want Cincinnati Bell to recognize the agreement they made and lower the final bill Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] 2/9/16I made a complaint on 1/28/through the Revdex.com and received a reply stating that I would receive a response and that she (the person responding to my complaint) would follow up to make sure that I was contactedIt is 2/9/and I have yet to receive a call! Once again, very poor customer service! I will also be contacting [redacted] !

February 26, 2018Dear [redacted] ***,Cincinnati Bell is responding to the complaint you filed with the Revdex.comI sincerely apologize for the issues you’ve been experiencing as of lateI show that the most recent repair visit to your residence was completed successfully on December 15, 2017, and that you were a part of a recent outageAside from that, I do not show that you had a technician to your residence for over a year’s time before the most recent tech visit on 12/Hopefully your service is now back to working like it did during that period of timeRegarding your neighbors’ accounts and their service issues, I cannot perform any sort of troubleshooting or line testing on their accounts through you, they must call in or message us to have these issues addressed directly on their ownPlease advise your neighbors to do so if they have not yet alreadyAs was explained to you prior to submitting this Revdex.com complaint, there are currently no plans to run Fioptics to your area within the immediate futureWe have also placed you on the lowest possible prices for the services you have with a promo that was created for customers like yourself that are in congestion areas for our Zoomtown service that cannot reach the full attainable marketed speedAs I understand it, you discussed our plans for the money afforded to us by the Connect America Fund; through the CAF, we received funding for around homes to receive new Fioptics service in the [redacted] area, but there are about homes that are eligibleAs was explained, your address is currently on hold right now due to high costs; we are continuing to evaluate building in high-cost areas such as yours because the demand is so high, but for this calendar year, your address is not in our current expansion plans.Additionally, after discussing with others within my department on this issue, I understand that this was all communicated thoroughly to you over the phone on February Should you have any further questions or concerns, please respond to this letter accordinglyCincinnati Bell is committed to providing our customers with outstanding serviceAgain, I apologize for any inconvenience you’ve been caused, and appreciate the opportunity to better serve you going forward.Thank you!Josh Executive Care Representative Cincinnati Bell Telephone

July 31, [redacted] *** [redacted] RE: [redacted] Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning a missing payment I have reviewed your account and found that the payment in question in the amount of $was misapplied to one of your previous accounts That payment was removed and applied to your current account on May 18th I will be happy to provide you with bill copies for you to review It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Please feel free to contact our office at ###-###-#### if you have additional questions or concerns Sue Executive Care Agent Cincinnati Bell Telephone