Star Office Supply

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] , We have received and reviewed your concerns with your Cincinnati Bell account # [redacted] ; and the issues you are having I apologize for any inconvenience this may have caused you Order was place adding the Fioptics Internet to your account effective 03/28/ I am also showing an additional number in your home ###-###-####,***; please advise if that is correct We are not showing any additional orders in the system Please submit a can be reached number to contact you at, to better assist your issues you are having It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

Heidi I have rated your monthly service at $a monthI have issued a month adjustment of $ Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

February 16, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Better Business Rebuttal Cincinnati Bell’s position standsAppropriate credits have been issued, as well as a promotionNo further credits are applicable With this final response, Cincinnati Bell considers this complaint closed Megan Executive Care Center Cincinnati Bell Telephone

The property damage claims was referred to [redacted] ServicesCincinnati Bell considers this complaint closed and resolved

Per our records your current bill each month is $+ tax and surchargeThere was a past due amount on the account Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As far as no calls threatening to cancel...you are correct, there were no calls There were however emails stating problems back and forth with Aaron C [redacted] , and also his supervisor And in those emails I told them that as soon as my contract was up I would no longer be staying with Cincinnati Bell This started back in November of And I was told by Aaron that he would reach out to me about a month before my contract was up in order to give us an opportunity to talk to other carriers I did not receive that call I know that I will not win against a big business with this I just feel that it is unfair for a company to raise it's "month to month" rate 300% in order to effectively gain a yearly contract I mean given the choice of a 300% increase, or your old prices....what choice do we as the general public have but to bow down to their demands, or be raped by greedy corporations Apparently I have just been raped I will not ever do business with Cincinnati Bell again and I will make sure that any business dealings that I have, I will let others know of their greed and unethical practices Regards, [redacted] ***

June 22, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint Per our telephone conversation, dial tone has been restored at your address and services are working properlyCincinnati Bell has placed an adjustment in the amount of $on your accountThis amount covers your entire first month billing cycle It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

February 12, [redacted] RE: [redacted] Dear [redacted] *** Cincinnati Bell has reviewed your account The Price Protection Plan only covers the Zoomtown productThe modem is not included in this agreementYour receipt from your order clearly states that “services not identified herein are not subject to the Price Protection Plan “ Service(s): · ZT Direct for $X months Prices listed above exclude taxes, fees, and other surchargesAdditional charges may apply for service activation or installationServices not identified herein are not subject to the Price Protection Plan I mailed a copy of your receipt to your home today It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, [redacted] Customer Care Cincinnati Bell

Per our records you have a credit on your final bill of CUR AMT DUE $ 35.09- Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

The company has not resolved the disputeAs of today, October 3, 2016, I have not received the [redacted] form they said they were sending meI don't want to say I'm satisfied until they follow throughAlso, I want to see the form and what in addition is requiredAgain, I certified that all the information I sent in with the initial application was true and provided verification of all that informationDo I have to reapply again and provided verification again of the same information that has not changed?

June 21, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint Unfortunately, there is not a Fioptics build-out scheduled for your address in the near futureThe speeds we are offering you are the best we have available at the current timeOur notes indicate that on March 14, our representative offered you $off of your Zoomtown speeds for one year, which you declinedI apologize, but Cincinnati Bell does not backdate credits or send refund checks for service from previous months I have placed a promotion on your account for $off for months, the same which was offered to you in MarchThis promotion will run through June 20, This will put your current services at $before taxes and surchargesThis is our best current promotion It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However in not wishing to expend further energy on this matter my experiences with Cincinnati Bell and [redacted] are indicative of a total lack of commitment to quality customer centric service The credit adjustment on my bill doesn't even begin to compensate for the difficulties I have experienced Bell is inconsistent in the information provided by one service representative to another in my humble estimation communications with off shore representatives are difficult, frustrating, aggravating and discouraging as the representatives do not have a viable command of English, some are quite rude, and several do not appear to be listening to customer complaints Bell lacks any willingness to provide services and as a result I am considering other options and alternatives to continuing service with them and will not provide any type of positive recommendation Cincinnati Bell is a pure debacle.Thanks for looking into this matter on my behalf Regards, [redacted] ***

Cincinnati Bell is responding to the rebuttal that you filed regarding your internet I have been investigating your complaintYou do have zoomtown high speed internet, but if a new customer was to try to get internet in your area it is no longer available that means there are no more slots for internet customersWe do not have a timeframe of when fiber will be availableI have reduced your zoomtown to a month and waived the rate on your modem for the next monthsHopefully by that time when the promo is ready to expire we will be able to offer you fiberWe do apologize for any miscommunication about the type of service that you haveWe do not guarantee the speed of Zoomtown it is up to mbpsIf you have any issues with your zoomtown please call tech support at ###-###-#### I have issued a one month credit on the account as a courtesyYou have a credit of $on your account Your bill going forward will be $+ tax and surcharge Cincinnati Bell considers this complaint closed and resolved Executive Care Cincinnati Bell Telephone

[redacted] Per our conversation I am closing the Revdex.com complaint Thanks, Melissa

December 5, [redacted] [redacted] Cincinnati Bell is responding to your Revdex.com complaint I apologize for any confusion regarding your payment arrangements and the offer to waive your late feeI have researched the notes on your account and our customer service agents were assisting you correctly When payment arrangements are made it guarantees your service will not be suspended before the agreed upon date of payment, however the arrangement does not automatically waive any late fees The representatives you worked with on 12/offered to waive any late fees as a courtesy but they cannot prevent the late fee from being printed on your next bill dated 12/20/The late fee will be adjusted off your account once the bill is printedThis offer is noted on your account It is never the intention of Cincinnati Bell to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

[redacted] Revdex.com # [redacted] Account ####-###-####, [redacted] Dear [redacted] and [redacted] , We have received and reviewed your additional concerns with your Cincinnati Bell account # ###-###-####,***; and the activation of your services Please provide your PIN/Password with your [redacted] wireless account number We were given [redacted] as your password however per [redacted] that is incorrect It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint In the message recieved from cincinnati bell on January 27th below, Dear [redacted] ,We do apologize for any confusion in this matterYour services are currently ran from the [redacted] wirecenterUntil some upgrade are made in available port, Cincinnati Bell is not current accepting new service order for Fioptics nor Internet serviceAt this time, Cincinnati Bell does not foresee an availability this quarterWe do apologize if you were told otherwiseSincerely,Cincinnati Bell's Internet Contact CenterIt is not, in fact, that availablity is an issue, it is that the port must be updatedTheir response has been rejected since the previous owners disconnected service (making a port available) only a few days before I requested serviceIt seems to me they are unwilling to invest in updating the port, hence making it "unavailable" in their eyes which is entirely unacceptable Regards, [redacted]

As of today, 10/12/16, Jane from the [redacted] program at Cincinnati Bell stated the [redacted] form I sent is was not receivedI mailed it on 10/4/She said I should here something from the Administrator within days after receiptAgain, my concern has not been addressedI applied for [redacted] in August!

Revdex.com complaint resolved per our phone conversation service will be installed 2-2-between 8-