Star Office Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11440680, and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

February 24, 2016 [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your RevDex.com Rebuttal. As mentioned in our previous response, you have been carrying a past due balance since November 2015. This is due to the fact that no payment was made on your November bill until late December. As noted in your complaint, you were unaware that your promotions had expired at this point, and were confused as to why your bill had gone up. For this reason, I waived your late payment fee of $8.95 for November’s bill as you had not yet had a chance to speak with our representatives as you were out of town. When the November bill was paid the payment amount was for $120 on December 28th. This was $53.72 less than your total amount due for November, which generated the carryover amount you are referring to. This amount has never been paid and is considered a valid charge. All applicable promotions have been applied and no further credits are due. Cincinnati Bell considers this complaint closed. Megan Executive Care Center Cincinnati Bell Telephone

There is no new informationCincinnati Bell’s position standsThanks.Tina Executive Care RepresentativeCincinnati Bell's Executive Office

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. F... There has been no offer made to date. There have been 2 phone calls from Melissa stating that she was working on adjusting the charges. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sadly, we will be switching to another cable/internet carrier who is able to provide wireless internet that will work with my VPNI was told multiple times that a manager would call me over the past days and never heard from anyone - very disappointing customer serviceI do appreciate Davis trying to figure out our problem, but I no longer have time or energy to spend on getting this fixedIt's a bummer that Cincinnati Bell does not prorate our bill, which means we need to stay on our plan with mediocre Internet for more weeks - my initial request was to have my refund be paid via check and allow us to cancel our plan if the problem did not get resolvedWe switched from our old provider to support a local company, and it's upsetting that the customer service has been so poor during this process Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] My view of he matter is simply this: the clothes washer door is not yet repaired It is unconscionable that a business can come into your house, damage something, then expect YOU to do the legwork around the repair, THEN simply consider the matter resolved because they followed a flawed process THEY THEMSELVES CREATED This is perhaps the worst ran company I have had the displeasure of dealing with - on many levels

[redacted] Revdex.com # [redacted] Account ####-###-#### Dear [redacted] , We have received and reviewed your Cincinnati Bell account # ###-###-####, [redacted] and your issues you are having I apologize for any inconvenience this may have caused you I sent the information to our Repair department to test your line to find where your issue was We are showing there was a repair appointment scheduled 03/23/15; however that appointment was cancelled On 03/26/we tested your line, and we showed all was good, tested good and working We reached out to you however could not contract you on your can be reach numbers, also a message was left Please reach out to Cincinnati Bell repair department at ###-###-####, if you need assistance with your service It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

February 16, 2016 [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Better Business Rebuttal. Cincinnati Bell’s position stands. No further credits are applicable at this time. Cincinnati Bell considers this complaint closed. Megan Executive Care Center Cincinnati Bell Telephone

November 19, [redacted] Re: CBW [redacted] & [redacted] Dear [redacted] , Cincinnati Bell Wireless has reviewed your rebuttalRebate Headquarters reissued your Prepaid [redacted] on 09-19-Since you have not received your rebate, you will need to contact Rebate Headquarters as soon as possible for a replacement at [redacted] Cincinnati Bell would recommend that you speak with a supervisor at Rebate HeadquartersRebate Headquarters is not a division of Cincinnati Bell Wireless Your tracking id on your rebate is: [redacted] Cincinnati Bell considers this complaint closed Sincerely, [redacted] Customer Care Cincinnati Bell

August 3, 2015 [redacted] *** [redacted] RE: [redacted] Cincinnati Bell is responding to the complaint you filed with the BBB concerning a final bill. In reviewing your final bill I found that you were... billed for a Zoomtown modem and power cord. I sent a request to a supervisor to have the charges removed. An adjustment has been made in the amount of $128.40. The remaining balance of $50.12 is a past due amount. We do not show that your March 8th bill was paid. Please make sure you have your old account number when making your payment so it is applied to the correct account. I will contact the credit bureau to have the $128.40 removed from your records. It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter. Please feel free to contact our office at ###-###-#### if you have any additional questions or concerns. Sue Executive Care Agent Cincinnati Bell Telephone

Per our records the modem was returned to the storeYou have been credited for all chargesThe total amount adjusted was $ Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Cincinnati Bell considers this complaint closed

I have received a rebuttal from this customerHe states in his response that Cincinnati Bell contacted him during work hoursThis is inaccurateI spoke with him on 2/8/around 2:PM and he requested a technical support specialist reach out to him a half hour laterHe assured me he would be at his residenceI contacted our Technical Support manager and scheduled a callback during his requested timeThey attempted to reach him several times and he did not answerThey then ran a speed test and found his speeds to be trained at megabytes per secondWe did not simply reach out to him randomly during work hours, he requested this time personally with me and assured me he would be available.I reached out to him today as well to schedule a time for a Technical Support specialist to contact him with no contactWe have attempted to reach him several times on February 8th, 9th, and today on the 11thHe is not answering the phone for me or our technical specialists or responding to our messages.Per our previous conversation, at this point I would ask that the complaint be closedI will respond and advise the customer to reach out to our technical support department through conventional methods at his own convenience due to our inability to reach him during scheduled callbacks.Thank you,MeganExecutive Care RepresentativeCincinnati Bell's Executive Office

I no longer have the account numberThey should be able to find me with my SSN which is***-***-*** The name of the collection agency is [redacted] ***They told me I had to go through Cincinnati Bell to get this account taken care ofThis has been going on since Please helpThank you

Your current promotion for the internet is $till 6-17-Our promotions are only good for a yearYou currently have meg internet and that is the fastest speed that is offered at your address at this timePer our terms and conditions that are available at Cincinnatibell.com the internet speed is not guaranteedYou get up to megCincinnati Bell does not throttle the speedYou line is provisioned to receive up to meg I have set up a my account with the email address that you provided on the Revdex.com complaint that gives you access to your current bill and your prior billsYou will receive a welcome email for the my account I have attached the terms & conditions for internet speed Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

August 3, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your account and billing and I apologize for any confusionThe bill dated 7/25/is for long distance onlyLong Distance is billed in arrears, and dependent upon the long distance service billing cycle and the account disconnection date a separate long distance bill will sometimes generate after the account’s final bill of service In your case the Cincinnati Bell account was disconnected on 6/10/Your long distance billing cycle also started on the 10th of every monthThat’s why this bill dated 7/shows only minutes of long distance usageIt was disconnected only one day into the long distance billing cycle As a courtesy for the confusion I have already adjusted the charges on the bill and the account balance is now $and in a closed statusIf you have any further questions or concerns regarding the account or balance you can reach the Billing Department at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

July 30, [redacted] *** [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the expiration of your original promotions In reviewing your account I found that your service was established July 7, The original receipt that was provided to you did show the monthly charges to be $However, further review of the receipt does say the amount does not include prorated charges, taxes or surcharges Also the representative should have advised you that the added promotions would expire in (12) twelve months This is industry standard I did see that you spoke to a manager yesterday to have the promotions added for an additional (12) twelve They will expire on July 29, I also found a credit applied to your account in the amount of $ You currently have a credit balance of $- It is never Cincinnati Bell’s intention to mislead our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Please feel free to contact our office at ###-###-#### if you should have any additional questions Sue Executive Care Agent Cincinnati Bell Telephone

[redacted] , I apologize if this was not explained to you at the time of enrollmentBelow I have included a summarized Terms & Conditions statement for Cincinnati Bell [redacted] that is listed on the product site for CBE (https://www.cincinnatibell.com/energy): "The 10% savings plan is for Cincinnati Bell Energy's ("CBE") variable rate plan offered in the [redacted] Ohio service area (the "Plan")The Plan applies to your first months of service with CBE and offers 10% savings each month on: (1) your electricity supply costs compared to the [redacted] "Price to Compare" Rate; and (2) your natural gas supply costs compared to the CBE Utility Price IndexThe CBE Utility Price Index represents CBE's best efforts at approximating [redacted] Energy's natural gas supply rate using information from [redacted] Energy's public rate filings and assumptions regarding average customer usage, and does not account for all possible variations of rate classes and customer usageActual savings for both products may vary based on factors such as: rate class, net metering, and meter read cycleYou can terminate at any time without a termination feeThe Plan applies to the supply portion of your bill only, and does not include taxes or other feesYou will continue to incur service and delivery charges from [redacted] EnergyThere are no further price guarantees after the first monthsCarbon savings and equivalencies are based on EPA estimates for OhioCBE is licensed by the [redacted] to offer and supply competitive electric retail service (Certificate # [redacted] ) & natural gas retail service (Certificate # [redacted] )CINCINNATI BELL [redacted] USES THE CINCINNATI BELL [redacted] NAME UNDER A LICENSE AGREEMENT WITH CINCINNATI BELL INC." Again, I apologize if you feel this was not explained properly to you at the onset of your registration with Cincinnati Bell EnergyUnfortunately, as I mentioned in our previous correspondence, you must contact [redacted] for any billing-related [redacted] questions or concerns; you can contact their billing line for further assistance at: ###-###-#### Thanks for choosing Cincinnati BellJosh Cincinnati Bell Online Support Center

March 3, 2015 [redacted] RE: ###-###-####, [redacted] Dear [redacted] , This was explained in Cincinnati Bell’s first response. Cincinnati Bell does not pro-rate billing on video or internet services when they are terminated. Cincinnati Bell has closed this complaint. Sincerely, [redacted] Customer Care Cincinnati Bell

February 11, [redacted] , [redacted] RE: CBW ACCOUNT# [redacted] Cincinnati Bell is responding to the rebuttal that was filed with the Revdex.com concerning your wireless past due account According to our records there is not issue with the billing amount The bill is correct all of the charges are correct You misunderstood the offer from Cincinnati Bell on the offer to make sure that no one had overages we gave everyone unlimited data You still had to pay for your current service that you were on at the time You were paying the following: $Unlimited Family Text 513-309- $Smartphone 2GB FAMILY PLAN 513-309- $Smartphone 2GB 513-713- Our offer did not say you get free unlimited data you still pay for your data plan but you get unlimited OUR UNLIMITED THANK YOU! As a thank you for being a loyal Cincinnati Bell Wireless customer, your current domestic voice, text, and data plans have automatically been upgraded to UNLIMITED at no additional cost to you! There is no action needed to take advantage of this benefitNo more worry about overage charges on your bill! If you do not have a voice, text, or data plan (pay-per-use or blocked) you have not been changed to unlimited for those services, however, are eligible to purchase an unlimited package todayDetails at cincinnatibell.com/thankyou The payment forward option could not be used for wireless bills as the wireless bills a month behind so even after you cancelled your service the bill for the previous month had not even printed yet The bill that you are being asked to pay is for the service dates from 8-21-to 9-20- It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Cincinnati Bell considers this complaint closed and we will ask the Revdex.com to close the complaint as we have given all of the information that has been requested on this account [redacted] Executive Care Representative [redacted] Bell Telephone