Star Office Supply

May 31, [redacted] RE: CBT Account – [redacted] Cincinnati Bell is responding to the complaint that was filed with the Revdex.com regarding the prorating the final bill After reviewing the notes on the account the final bill has not been issued yet Cincinnati Bell terms and conditions state the following in regards to prorating service: Termination and Cancellation Policy AEquipment Termination Charge: When terminating service, including porting out to another provider, you must return the modem and power cord to Cincinnati Bell or you will be charged One Hundred and Twenty Dollars (USD$120.00); One Hundred Dollars ($) for the modem and Twenty Dollars ($20) for the power cord (the "Equipment Termination Charge").The Equipment Termination Charge will appear on your monthly Cincinnati Bell bill unless you return these items, undamaged, on or before the 5thcalendar day from the day on which you or we terminate your Service (the ”service termination date”)If you return the undamaged items after more than calendar days but within calendar days from your service termination date, you will see the Equipment Termination Charge and an equivalent credit on your monthly billYou will not receive any credit for returning these items unless they are received by Cincinnati Bell within calendar days of your service termination date BCancellation Billing Policy: The monthly charge for Internet service will not be prorated for the final partial month of serviceThe full monthly service fees will apply, even if your service is active for only a partial month This is our process and Cincinnati Bell stands by our decision not to pro rate the final bill It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

August 26, [redacted] RE: [redacted] Cincinnati Bell is responding to your RevDex.com rebuttal Cincinnati Bell’s position standsFrom 6/4/to 8/17/ there were no calls regarding your service not working or being cancelledIn order for a customer to receive credit for a service outage the outage has to be reportedThere is no way to know whether service was used or not if issues are not reported by the customer Cincinnati Bell suspended your service for non-payment on 8/21/The account will be fully disconnected on 9/6/if no payment arrangements or other contact is made As of today 8/26/the internet and cable equipment has not been returnedTo avoid equipment charges please return the modem and set top boxes along with all power cables and remote controls to a Cincinnati Bell retail location at your earliest convenience Cincinnati Bell considers this complaint closed Tina Executive Care Agent Cincinnati Bell Telephone

August 12, [redacted] RE: [redacted] Cincinnati Bell is responding to your RevDex.com complaint As we discussed over the phone Cincinnati Bell is currently aware of a Fioptics cable issue affecting certain customers causing freezing when changing channelsThis error is being worked on by our network engineers I understand you said you are experiencing other issues as well and a repair dispatch has been offered which you refusedCincinnati Bell cannot address these cable issues if we cannot troubleshoot or send a tech to the residence Regarding your billing concern, the bill dated 7/28/ was higher because of an $late feeAs we discussed this is the minimum late fee for non-regulated cable and internet services This is the first time your account was not paid in full on time so I have issued an adjustment for the late feeYou now have a -$ balance on your account If you change your mind and would like to schedule a repair visit you may contact Fioptics Repair at ###-###-#### and reference ticket # [redacted] It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

The contract was electronically signed by [redacted] with email [redacted] The terms and conditions can be found at www.cincinnatibell.com/business/legal and stated on the signed contract

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I would like to thank Melissa for her response. I am waiting for answers from her team members that she requested. When we hear from them, I will hopefully be able to mark this complaint as being resolved.I appreciate the reduced rate. However, as I mentioned before download speeds below .5 mbps basically render the internet un-reachable. And I am not talking about high bandwidth applications such as [redacted] or [redacted] . Just banking and investment sites like [redacted] and [redacted] .On 9-6-2017 I ran 15 surf speed tests. I have uploaded the graph. As you can see only 5 of the 15 were above 2.0 mbps. 6 tests were below .5 with 1 as low as .2 mbps (No Internet service). Hopefully CB with view this as an "outage" or "broken" and take what ever steps needed to fix it. I have been a CB customer for a long time and I can't believe they would provide service as bad as this or knowingly let it go unresolved.I look forward to a acceptable response to reconcile this issue. All CB employees that I have interfaced with have been very courteous and professional. Respectfully, [redacted]

January 26, 2015 [redacted] RE: Cincinnatibell.com Website availability. Cincinnati Bell is responding to the complaint that you filed with the RevDex.com regarding 1 gigabit internet. The website states that you can... get up to 1 Gbps. We can’t qualify the actual address till an order is placed and at that time we are able to qualify the service and see the internet speed. That is why when you check the availability for the address it states up to 1 gig. After reviewing the address the max speed that you are able to get is 50MB. It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. [redacted] Executive Care Representative Cincinnati Bell Telephone

You can attach the form to this complaint and we can forward to the [redacted] group and confirm with you that we did get it.

February 17, [redacted] RE: [redacted] Cincinnati Bell is responding to your RevDex.com Rebuttal Cincinnati Bell’s policy is to refund for time without serviceAs stated in my previous response, the adjustments applied have exceeded standard company policyAll applicable credits have been applied Cincinnati Bell’s position still stands and we consider this complaint closed Megan Executive Care Center Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintRegards, [redacted] Dear ***,I was able to obtain the Business response to my complaint from [redacted] ***, as I did not receive your e mail on this subject (I am not sure why).I do not accept the response from Cincinnati Bell, for the following reason: I do accept charge from Cincinnati Bell for wiring completed at the building in which my office is located This was conducted as a part of the transfer of phone service, promised by the company and not completed They quoted $for the completion of said transfer They have billed me $for the partial wiring performed, which STILL left me with no phone service.I look forward to hearing from you I do hope your future emails reach me If you do not receive a prompt response to you next email, may I ask that you follow up with a phone call/ voicemail to my office number at ###-###-####? Many Thanks!Sincerely, [redacted] ***###-###-#### [redacted]

March 6, 2017 Dear [redacted] , Cincinnati Bell is responding to the complaint that you filed with the RevDex.com regarding your Internet service. Per our phone conversation today, 03/06/17, Cincinnati Bell has a repair visit scheduled for 03/08; we will follow... up post-repair to give you a free speed upgrade and a 1 month Internet billing credit. Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Thank you for your business. Josh Executive Care Representative Cincinnati Bell Telephone

Per our conversation today the number was ported and the issue is resolvedClosing the Revdex.com Complaint

February 11, [redacted] RE: [redacted] Cincinnati Bell is responding to your RevDex.com complaint I have reviewed your account thoroughlyUnfortunately, Cincinnati Bell does not offer a portable wireless internet service similar to what you describedThis type of service is typically only offered from wireless phone providersIt appears there was some level of miscommunication at the point of saleWe will follow up with the representative who sold you Zoomtown Lite for coaching I have personally disconnected your service with Cincinnati BellI backdated all charges to January 23, This was the date you began being charged for our servicesIf you receive a bill please disregard, as all charges for this service are being reversed It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Cincinnati Bell considers this complaint closed Megan Executive Care Center Cincinnati Bell Telephone

December 15,
*** *** ***
*** *** ***
*** *** ** ***
RE: Wireless Account #*** & Home Account # ###-###-####, ***
Cincinnati Bell is responding to your Revdex.com complaint
I have reviewed the
accounts specified above and show that you had cell phone lines on your wireless accountAll of these numbers were ported to another carrier on 10/8/
The final bill for cell phone services was printed with your bundled bill dated 10/25/Your cell phone billing cycle ran from 9/14-10/This final bill was prorated since you cancelled on 10/
We have no record of you cancelling any services on 6/On 6/you requested to move your home services from *** *** *** *** ** *** to *** *** *** *** *** *** ***At your request the home internet service was cancelled on 10/20/and your home phone cancelled on 10/28/Your modem and power cord were returned on 11/12/
We have no record of you making payment towards your account since 7/12/The final bill for ###-###-####, *** was printed on 11/for $ This bill did have an invalid $charge for an unreturned power cableI have already issued credit for this as it was an error
Your final amount due is now $There will be no further credits made to this account as all other service charges are valid
If you have any further questions regarding your bill or would like to make payment you can reach our Final Billing Department at ###-###-####
***
Executive Care Agent
Cincinnati Bell Telephone

September 3,
*** *** * ***
*** * *** ***
*** ** ***
RE: *** ***
Cincinnati Bell is responding to the rebuttal that you
filed with the Revdex.com regarding a technician visit
Here at Cincinnati Bell we are working with our dispatch
team and technicians to make a better experience for customers that need a technician
visit. We offer a hour window for our
visits and if a tech is running behind on the previous job we are asking to
have them contact dispatch or the customer and let them know that they are running
late, as a courtesy We do make a dialer call to the can be reach number
that is listed on the order to let the customer know that we are going to be
there that day. We ask that the technician
calls when they are on the way to make sure that the customer is home and to
prevent us from showing up if no one is home
We really do appreciate your feedback and our department
is the team that sends coaching and developing to the agents and
representatives to make sure that we are doing everything we can to make sure
that this does not happen again
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Your rep deceived me into believing the total bill would be $ Her email even indicates she didn't have authority to change the pricing email receivedShe said the charge for DVR $would be waived also That brings the price down to $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11441751, and have determined that this does not resolve my complaint
Regards,
*** *** I'm not sure what kind of records they keep, but I did make several attempts to cancel this account. Every time I called, the rep that I talked to couldn't even find my account so I know their records are not correct. I had copies of all the emails that I wrote and received but I thought this whole thing was settled when I returned the equipment and I'm not sure I still have them. I will see if I can find them or can recover them from my email account. I have spoken with several people that have had the same issue as I have. I am very disappointed with Cincinnati Bell and will never recommend or use them again

May 19,
*** ***
*** *** ***
*** ** ***
RE: Cincinnati Bell Account# ###-###-####,***
Dear ***,
This letter is in response to the complaint that
you filed with the Revdex.com regarding your Zoomtown speed
I have reviewed the notes on the account. At this time your area is not on our build-out plans for the near future. Since there are no plans to upgrade at this time and you are receiving below par speeds I have reduced your monthly internet fee to $a month for the next months
Cincinnati Bell can’t guarantee the speed there are many factors involved, we advertise up to Mbps per our terms and conditions:
Service Speed
ZoomTown and Fioptics Services come in a variety of speedsThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasCincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the likeThe speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basisThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s)
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Office
Cincinnati Bell Telephone

October 21,
*** ***
* *** ** *** *
*** ** ***
RE: *** * *** *old account)
Dear *** ***,
This is in response to your RebuttalCincinnati Bell mailed * final bills to your address in on account *** and the Collection Agency would have mailed several bills to your home in December and January 2012.This was sufficient notification that you owed this billAll final bills are referred to a collection agency if unpaidThe collection agency attempts to collect and if not paid within days the unpaid bill is referred to the Credit Bureau Agencies
Our records indicate that you spoke with a representative on 02-12-in our collections groupThis representative advised you about the bill amount of $***The representative also noted that you asked for the contact number to *** *** * *** on that callThe representative noted that you wanted to pay them directly
You owe this bill and you would need to call the Collection Agency to pay this
Cincinnati Bell considers this complaint closed
Sincerely,
***
Customer Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This isn't the first time Cincinnati Bell has offered me a promotion we will see what they charge me next month
Regards,
*** ***