Star Office Supply

April 18, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint I apologize for any inconvenience you experienced in requesting a new promotion for your MB Fioptics internet servicePer our records you were offered a new promotional price of $per month when you spoke to customer service on 1/30/but this offer was not acceptedPer the notes on your account you wanted to think about it further so no account changes or new promotions were added Your account was cancelled on 2/8/and the final bill cycle ran from 1/19-2/Cincinnati Bell does not prorate the final bill for non-regulated internet and video servicesThis policy is specified in the General Terms and Conditions as follows, Cancellation Billing Policy: The monthly charge for service will not be prorated for the final partial month of serviceThe full monthly service fees will apply, even if your service is active for only a partial month Per this policy your final current amount due of $is a valid chargeIf you have any further questions or concerns regarding this balance or would like to make payment you can reach Cincinnati Bell’s Final Bill Department at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

January 12, [redacted] RE: CBT Account [redacted] Cincinnati Bell is responding to the complaint that you filed with the RevDex.com regarding your account In your complaint you mentioned that you have an attorney since that is the case we are not able to comment on your issue any further Your attorney will know how to reach our legal department Cincinnati Bell considers this Revdex.com complaint closed It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint / [redacted] Style Definitions */ Cincinnati Bell has made no attempt to resolve my issueThe original documents that I received when signing up for their services does not mention this policyIn order to view the policy I have to search their website and locate the statement within the small print of a several thousand word documentIn Their response they state that, "This is an industry standard that other companies follow as well." I canceled my service with Cincinnati Bell to switch to the only other cable/internet service provider in my area ( [redacted] ***)I asked [redacted] what their policy is, and they said that they pro-rate all charges on final billsI also used several other providers while relocating with the [redacted] and never dealt with any such policy So, no that is not the industry standard Regards, [redacted] ***

Dear [redacted] , Cincinnati Bell is responding to your Revdex.com complaint regarding your bundle cost Per our phone conversation, your account has been re-rated and credited to remedy the situationCincinnati Bell will be investigating the sales process that led to this point to prevent further customer escalations moving forwardCincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forwardThank you for your business! Josh Executive Care Representative Cincinnati Bell Telephone

July 19, [redacted] RE: ###-###-#### Cincinnati Bell is responding to your Revdex.com Rebuttal concerning your FiOptics pricing Again, I apologize, but Cincinnati Bell has never offered promotional pricing indefinitely I could not find anything on the work order indicating that the promotions were indefinite Per your attached letter, you stated that the price would not increase for (12) months Our sales representatives are trained to be very clear about the promotional pricing expiring after months I will forward your complaint on to Jeff Pfor training and development purposes If you call the number I provided in my original response, you will have to ask for the Retention DepartmentWe now have trained on shore representatives in our Hamilton office that will assist you It is never our intention to mislead our customers in any wayOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sue Executive Care Agent Cincinnati Bell Telephone

December 10, [redacted] , [redacted] RE: [redacted] Cincinnati Bell is responding to your RevDex.com complaint In reviewing your account notes I see many representative and system errors that led to the issues you’ve experienced with your final bill and the receipt of the promised refund checkI sincerely apologize for the inconvenience this experience has caused you Per our phone conversation when I received your complaint the Collections Department had already issued another refund check in the amount of $for the equipment charge that was billed in errorThey also processed a $credit on your account for the bank return fee you had been charged and requested for a refund check to be printed in that amount The new check in the amount of $has been printed with check # [redacted] and our Accounting Department has pulled this check and mailed it to your [redacted] address referenced above I have documented your issues and experience for review by each representative’s supervisor as well as our Cincinnati Bell Executives It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] Revdex.com # [redacted] Account ####-###-####, [redacted] Dear [redacted] and [redacted] , We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,***; and the activation of your services I apologize for any inconvenience this may have caused you We are showing per our porting team account information submitted is incorrect; therefore Cincinnati Bell cannot port your number Please contact our office and give the correct [redacted] account information, in order for us to port your number We are showing messages have been left on 03/23/and 03/26/15; needing additional information in order to port your number to Cincinnati Bell Due to representative sent information to our Porting Team, that department was the given the callback information and has left messages It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

[redacted] RE: [redacted] Revdex.com # [redacted] Account # [redacted] We have received and reviewed your additional concerns with your Cincinnati Bell account # [redacted] and the cable services installed in error I spoke with Mrs [redacted] on 12/03/14; and was advised that the Cincinnati Bell tech did come out and the equipment was picked up I was advised by the customer the tech didn’t take remote, however will take and return to retail location The customer is aware of follow up for December bill statement for an additional adjustment It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you [redacted] Executive Care Cincinnati Bell

A refund check was sent out the week of November 10thIt typically takes a few weeks to receive

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] , We have received and reviewed your Cincinnati Bell account # [redacted] , and your concerns with your installer visit I apologize for any inconvenience this may have caused you I do show there were orders in the system, one that was due on 11/05/14, which gave a promotional offer on your bundle, also an order to add internet and cable Due to your order fell out the system we did have to reschedule to have an installer come out on 11/06/to install our Fioptics cable and internetWe are showing our tech came out to your location on 11/06/14, all work done, installed and verified by the installer I apologize however due to circumstances that Cincinnati Bell could not control you did have to wait an additional day to have services installed We show you are getting promotional rates on all products Cincinnati Bell would not be able to give any additional credits It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Agent Cincinnati Bell

Can you be available 8-11- Between 8-or 12-4? They have a cancellation and can get you installed sooner Thanks, Melissa Executive Care Representative Cincinnati Bell Telephone ###-###-####

See attached letter verifying customer's credit report has been updatedExecutive Care RepresentativeCincinnati Bell Telephone

Cincinnati Bell -----Jessica Mhas not gotten back with me in regards to recovering the "missing emails"

I am responding to your Revdex.com complaint regarding your monthly invoicesAccording to our records your monthly service fee is $a month from now till February That amount can go up or down depending on the taxes and fees Thanks, Executive Care Cincinnati Bell Telephone

April 19, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have consulted with our Fioptics Buildout Team and they have advised there are some customers in Harrison that have been upgraded but as of now there are no plans to upgrade the network servicing your area to Fioptics within the next year I apologize I do not have a specific date or timeframe to give, but I have set you up to receive notification as soon as Fioptics becomes available at your residence If you have any further questions or concerns regarding your account you may reach the Residential Office at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

[redacted] RE: [redacted] Cincinnati Bell is responding to the rebuttal that you filed regarding a lower price on service. Per our Regulatory guidelines we are not permitted to rate the additional line free on an account. In order to meet the price that was quoted which did not include the additional line that is what would have to be done. The most I can do is offer you an additional 5.00 off the internet and that would make your bill $104.00 plus taxes and surcharge. You currently pay $109.00 + taxes and surcharge. It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. Cincinnati Bell considers this complaint resolved and will be closing the complaint. [redacted] Executive Care Representative Cincinnati Bell Telephone

[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

February 15, [redacted] RE: ###-###-####, [redacted] ***, Cincinnati Bell is responding to your Revdex.com Complaint Per our telephone conversation, Cincinnati Bell only has a residential account listed at this addressFor cost and to provide options, business owners have the option to choose a Residential account or a Business account to run their business onIf you choose a Business account, there is a higher cost, but it requires priority repairs and includes a free yellow-page listingWhen investigating, our Business Office, as well as myself were unable to find a business account listed at this addressInstead, I found a Residential account listed under your name with the account number ###-###-####, You have the option to change this account to a Business account for an additional monthly fee However, Cincinnati Bell would recommend you first handle the repair issue before making this change to your accountPer our conversation, I would recommend you contact our Residential Repair department at ###-###-#### to report your issueThey can schedule a repair and ensure that service is working to the buildingPer your account, the wiring was “a mess” within the building, which could be the issue with why you are not receiving callsAs I advised, we are responsible for all outside wiring to the building and will take full responsibility for your outside wiringWe will ensure that proper wiring is run to your buildingYou are responsible for all outside wiring, and it would be an additional fee per-hour for Cincinnati Bell to repair any inside wiring issues At this point, Cincinnati Bell recommends that you contact Residential Repair, as you state the line is not run to the building properlyIf once that issue is resolved service is still not working, it would be addressed as an inside wiring issueCincinnati Bell would recommend you consider switching your account to a Business account once your repair issues are addressed, if that is the route you would like to go with your accountYou can reach our Business office at ###-###-#### Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Thank you, Megan Executive Care Center Cincinnati Bell Telephone

It is Cincinnati Bell's policy to charge for the modem: The modem fee covers the following: Modem (Optional - Wireless Home Networking): Is required with every HSI sale Wirelesss Home Networking can connect all of the customer's home computers, laptops, or printers to one High Speed router Cincinnati Bell supplies and configures all of the necessary equipment to get the network up and running A Wired Modem and Wireless Modem are the same price: $a month (how to explain this charge, see below) The monthly Wireless Networking charge includes full network support by our Zoom Town Help Desk, SSID and Security set-up, advanced settings (port forwarding for gaming / slingbox), and best of all, it's guaranteedIf it stops working, we'll replace it, free of charge The integrated modem will broadcast a wireless signal throughout a home or small office settingAdditionally, customers HSI service will operate via the integrated modem, providing one device and removing additional wires and clutter in a home or office A Wireless Network can increase the usefulness of your home computers in numerous ways: Share Files, Share Printers, Share your Internet Connection, Multi player gaming, Computer mobility, Go Wireless Although equipment can be purchased elsewhere, Cincinnati Bell routers are the only hardware tested for our High Speed network and are the only equipment fully supported by Cincinnati Bell Our price of the modem and the unlisted number have increased due to the increased cost of doing business Cincinnati Bell is working hard on your behalf to hold prices as low as possible, however some rates on your next bill may be impacted due to increases in our cost to do businessWe value you as a customer and are committed to providing you with the latest products and technical advancements, while maintaining the highest level of reliability and serviceThank you for your continued business Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward