Star Office Supply

June 9,
*** ***
*** *** ** *** *
*** ** ***
RE: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountYou cancelled service on 11-25-The representative emailed you a receipt and advised you that video services are not
pro-ratedCincinnati Bell mailed you a final bill on 12-19-and this was for $This was a valid billThis bill was unpaid and therefore referred to a collection agencyCincinnati Bell cannot delete this from your credit report
Cincinnati Bell does apologize for any misunderstanding about a technician visitThe email receipt below explained the return policy on equipmentThis was emailed to ***
Account Information*** ***
*** ***
*** *** **
*** *
*** *** ** ***
Order InformationOrder Number*** Service Changes Effective11/25/
A recent Change to your Cincinnati Bell account requires action by youPlease read carefully to understand how the change to your services relates to your equipmentThe equipment listed below must be returned to a Cincinnati Bell store within days of your service termination dateYou will be charged the amount below if the equipment is not returned
Equipment
Quantity
Cost if not returned
HD & DVR Combo Box
$
HD Box
$
Modem Equipment
$
Modem Power Cord
$
Set Top Box Power Cord
$
Set Top Box Remote Control
$
To find a Cincinnati Bell retail store near you, click here.For questions, please call ***
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Executive Care
Cincinnati Bell

May 18,
*** ***
*** *** ***
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the complaint that you filed with the Revdex.com regarding your CBT account that has been referred to outside collection
agency
According to our records service was ordered on 4-25-and installed on 4-27-
There are recorded calls to tech support
4-30-1:& 2:
5-24-12:
Last payment was made 8-18-
Service was denied on 1-19-for non- pay
03-17-ACTUAL AMTREFDTO COLLECTION AGENCY $
Modem returned to store on 4-3-
04-19-ZA CREDIT FOR $
04-19-ZA CREDIT FOR $
Balance currently owed to outside collection agency $
All inbound and outbound calls are recorded timed and date stamped and we keep all emails and we have no record of a call or an email asking to have this account cancelled
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

The "Mow Wear" has not been fixed

Dear *** ***,
We have received and reviewed your additional concerns with your Cincinnati Bell Wireless account and getting the unlock codes. For the number ***, I apologize, we are showing we do not have the unlock code for that device. Your device had to be under years old in order to receive unlock code if available; we are showing you purchased your device 01/10/2012.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care Agent
Cincinnati Bell

January 6,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I have reviewed your account and notes from Technical SupportPer our records you were unable to log into your email
account due to a password issueThis problem was resolved with a password reset
***, our email vendor has also reviewed your account and have found no issues with received emails for the dates and senders you specifiedCincinnati Bell Technical Support agents have attempted to contact you to relay this information and ask you to sign into webmail on your PC to double checkPer our records you stated you were missing emails on your mobile deviceYou need to sign into your Fuse account inbox on your PC to verify emails were receivedThe emails would not have been forwarded to your mobile device when there was an issue with the password validation
If you have any questions or need further assistance regarding this matter you can reach Technical Support by calling ###-###-####
A courtesy credit in the amount of $was applied to your account on 12/29/No further credits are applicable
It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

June 27,
*** ***
*** *** *** *** ** ***
RE: ###-###-####,***
Dear ***,
This letter is in response to the Revdex.com Rebuttal that you filed with the Revdex.com regarding us not being able to provide Home Security service that was advertised on our website
This was an honest mistake and has since been taken off of the Cincinnatibell.com website
Cincinnati Bell does not offer a home security packageWe have your bill at the lowest price that is available
Cincinnati Bell will not pay for your home security or the difference in the pricing from the website
Cincinnati Bell stands behind our decision on this complaint and Cincinnati Bell considers this complaint closed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

*** * *** ***
Revdex.com #***
Account ####-###-####,***
Dear *** and *** ***,
We have received and reviewed your additional concerns with your Cincinnati Bell account # ###-###-####,***; and the activation of your services. Due to your wanting to reschedule, I have sent information to the correct department to contact you at ###-###-####.
Thank you,
***
Executive Care
Cincinnati Bell

December 14,
*** ** ***
*** *** ***
*** ** ***
RE: ###-###-####,***Cincinnati Bell is responding to your Revdex.com complaint regarding your final bill
It is Cincinnati Bell’s policy to not pro-rate the final bill for non-regulated internet
and video servicesThis policy is covered in Cincinnati Bell’s General Terms and Conditions as follows under the Cancellation Billing Policy: The monthly charge for service will not be prorated for the final partial month of serviceThe full monthly service fees will apply, even if your service is active for only a partial month
The $credit you have referred to was a prorated credit for the monthly modem feeThere was no credit for home phone service since this was not active on the account
Per our records and as you stated in your claim a Collections agent offered to pro-rate your final bill as a one-time courtesyThis agent issued a credit in the amount of $to your account and processed your payment of $settling the final balance due on the account
Since the final bill charges were valid but were adjusted as a courtesy there is no other revised bill to print and re-send to youThe account is now closed and final with a $balance owed
It is never Cincinnati Bell’s intention to upset of frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Dear *** ***, Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your account. After looking into the situation, I do see that you have had a few different issues with our installation process; I apologize for any trouble
this may have caused youWe are currently working with third party line burial companies to get these work orders completed, and it can sometimes be difficultIt does appear that your service was finally connected on 12/03, and hopefully you’re up and running! Please do not hesitate to contact our customer service if you have any questions regarding your account moving forward. It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, again, I apologize if you feel we have done so in this matter. Thank you for your business.Josh Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI've never received correspondence from Cincinnati Bell regarding a bill for $When I came back to Cincinnati Bell in I was never advised that I owed a balanceOne would think that if they owed an outstanding balance the company would not allow them to get new services until that balance was paid off; and somehow I'm supposed to believe that it took this company years to report this balance to the credit agency? I'm not buying it and I'm not satisfied
Regards,
Naomi Mcwhorter

Fix the service issue and have a representative call me who can provide credit on my account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
We have been away, out of town mother in hospital and vacationAS I SAID BEFORE, one day after taking much time on the phone with CINCY bell people, I finally reached a woman that claimed to be from a local office that looked into my file, and she saw a huge mess from the woman that we kept scheduling withShe said shed look into the mess and call back herself once she figured out the messI gave her my cell phone number so we could resolve this matter ASAPSHE NEVER CALLED BACK and if that numbers not on file, I GAVE IT TO CINCY BELL, her and the original woman when it kept being candled after no shows. We should be back in town Sunday night, so somebody can call Monday evening, after 4:pm to schedule. AS I ALSO SAID, the last call that we received from CINCY bell was a mans voice that AGAIN WE COULD NOT UNDERSTAND A SINGLE WORD HE WAS SAYING, other then that he was calling from CINCY bellHow are we to s he duke with either that woman or that man, when they don't understand us nor us them??? Is this what our complaint is all about?? We are on the phone a long time tryi g to understand one another, having to constantly repeat everything g several times, only for them to still not understand, then nobody shows on the day they schedule us???? Then why is it CINCY bell is still asking us to go thru all this at least once again ?The number we left with two people is: 513-227-But once again, were away and can't be reached until Monday after 4: pm
Regards,
*** * *** ***

October 9,
*** ***
*** *** ***
*** *** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com complaint regarding a fee for an unreturned modem
I have reviewed your account and due to an agent
error you
were charged for an unreturned modem when you upgraded your internet speedThe
order was processed as if you would be using a new modem instead of your old
oneI apologize for this issue and I have sent this to the agent’s supervisor
for coaching and training
The $charge was assessed on the bill dated 9/5/
causing the total bill to print for $Since you are enrolled in Autopay
the full amount of the bill was taken from your account on the due date
9/26/If Cincinnati Bell would have received notification of the billing
error before the due date the charge would have been adjusted and the correct
payment amount would have been deducted from your checking account
The payment could have been reversed within hours of
the withdrawal on 9/26/but we didn’t receive a notice of the billing error
until 9/29/The payment had already posted so there was no way to reverse
it
Per our records a refund check in the amount of $
was completed and sent out on 10/7/
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize that we have
done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

This has been referred to *** *** and they have sent a letter to the customer to resolve the complaint
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going
forward

October 17,
*** ***
* *** ** *** *
*** ** ***
RE: ***
Dear *** ***,
Cincinnati Bell has reviewed your account. You did have a final bill from November that was missed when you setup your most recent serviceThis was an oversight and
Cincinnati Bell apologizes for any confusionHowever, you still owe this billThe old account was *** and the balance is $***This was referred to *** *** * ***You may contact them at ***
Your current services were disconnected on 10-06-You will receive a final bill within weeks on this accountIf you have any questions on your final bill please call the Lebanon billing office at ***
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

December 21,
*** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com rebuttal
I apologize that a Cincinnati Bell representative was not
able to advise you of the full final bill before your port out order completed
However, the Fioptics General Terms and Conditions are published on our website,
and are included in each customer’s Welcome GuideThe Cancellation Billing
Policy is specifically outlined in these terms
Cincinnati Bell’s position stands
Cincinnati Bell considers this complaint closed
Tina
Executive Care Agent
Cincinnati Bell Telephone

I have forwarded this complaint to our pole line maintenance department and they have asked to have a tech dispatched to resolve the issueCincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the
opportunity to better serve you going forward
Thanks,
Executive Care
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account # ***
We have received and reviewed your concerns with your Cincinnati Bell Internet account # ***; and your internet speeds. I apologize for any inconvenience this may have caused you. We are showing on
03/10/you were advised from one of our technicians that made visit:
“Customer using personal router off of gatewayExplained to customer that the signal will degrade by doing this and showed him the Wifi speedsExplained that speeds are affected when connected to wirelessAlso explained how many different elements inside the house hold can effect wireless signalCustomer now has good understanding, No errors on test.”
If you are still experiencing slow speeds, please call our Tech Support department at ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

February 1,
*** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com Complaint
I have reviewed your account regarding the remaining
balance being disputed in this complaintIt
appears that $was credited
to this account on January 30, bringing the balance to $
Our records also indicate that an updated balance of $
was sent to the email ***
on January 30, confirming this information
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize if we have
done so regarding this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
This is NOT a rescheduleTHIS WAS SENT TO Revdex.com ONLY TO SATISFY THEMTypically with Cindy bell customers schedule with somebody for an appointmentNOBODY FROM CINCY BELL HAS MADE ANY EFFORT TO CONTACT US TO SCHEDULE ANYTHING?? This is no where near resolvedWe've been going on for weeks now just with Revdex.com, and CINCY bell has not reached out to us yet? These messages are useless to us as they've not yet contacted us to schedule anythingNor have they acknowledged or that we have taken off to be home times already only for CINCY bell to not show up? It seems only their time is important? This all could have been resolved the first day, of they really cared to call and schedule something with us(Somebody that can get the info the first time and correct info). We don't want to reschedule, but actually schedule an appointmentWe're no willing to call to do this knowing it will be that same woman that can't understand us nor us her, and we don't trust that she again will mess up the info, which IS WHAT THIS IS ALL ABOUT? THIS WOMAN SCHEDULED US TIMES ONLY FIR NOBODY TO SHOW WITH HER MISSING INFO?? SOMEBODY NEEDS TO CONTACT US TO ACTUALLY SCHEDULE??
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** * *** ***