Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have sent this to a team leader and they are going to contact the customer and send a tech out today to have this resolved
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to
better serve you going forward
Executive Care
Cincinnati Bell Telephone

Per process and policy at Cincinnati Bell the amount of refund for the days out of service is figured out by taking the amount that you pay per month for the service and dividing it by and times that by the # of days out of service
9-5-to 9-11-
$
Divided # days in month
(30)
$a day
days - $
I have adjusted $today
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Cincinnati Bell considers this complaint resolved and closed

*** I left you a message to call me ###-###-#### option #*I has spoke to engineering and the field team leader and they suggested that we send a techWe are sending one of our top legacy techs to see what can be ***e to resolve the issueI have the tech visit set for 10-3-(12-4)
Customer Name : *** * *** ***
Account Number : ###-###-####
Address : *** *** ** *** *** ** ***
Your Cincinnati Bell technician visit has been Scheduled
Your technician will arrive: Tuesday, October 03, between the hours of 12:PM and 4:PM
Your technician will call the following contact numbers on the day of the visit, minutes prior to arrivingYou must answer the call to confirm your appointmentShould your technician be unable to reach you at the number(s) below, your appointment will need to be rescheduled
###-###-####
You, or a representative who is at least years old and authorized to sign for work performed, must be home during the entire visit
Your technician will need access to all jacks and Cincinnati Bell equipment that is to be repaired
For the safety of your pet and our technician, please secure any pets while our technician is on site
To reschedule, cancel, or make changes to your appointment, call ###-###-####
FAQ's:
Where is my technician? The time frame quoted is the arrival window for your technicianThere may be situations when your technician does not arrive until the end of your time frame windowThe completion of your repair visit may extend past the quoted time frame
What if I miss my technician? If the call-ahead reminder is not answered, your technician will leave a voice mail regarding the missed visit and you will need to reschedule your appointment
Will I be charged for my repair visit? Once your Cincinnati Bell technician arrives, a walk through will be conducted to determine what is required to repair your service and set the right expectationsIf charges are applicable, your technician will discuss any charges prior to beginning workBe sure to ask our technician about WirecareAdding Wirecare to your account will protect you from qualified wiring problems inside and outside of the home, with no additional charges
Why does someone over the age of need to be at my location? Our technicians are not permitted to work without someone being presentThe person on-site during the repair appointment may have to make decisions about drilling, wiring, charges, and placement of equipment
What do I need to do before the technician arrives? Your technician will need access to any Cincinnati Bell equipment, jacks, or outlets that are impactedThis may mean you will need to move large entertainment centers, bookcases, large beds, etcprior to your appointmentYour technician may also need access to the demarcation point where the Cincinnati Bell service line enters the building
What if I live in an apartment? Your technician may need access to the building’s utility room/phone room/basement to complete your service repairA maintenance person may need to be present
How can I Self Troubleshoot? Visit cincinnatibell.com/help-center/troubleshooting

January 24,
*** *** ***
*** *** ***
** *** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com regarding your final bill
You have been sent a breakdown of charges and the amount is correctThe amount that is owed to CBT has been referred to an outside collection agency
The amount due is $
Cincinnati Bell considers this complaint resolved and closed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Melissa
Executive Office
Cincinnati Bell

October 24,
*** ***
** *** ***
*** ** ***
RE: ***
Dear *** ***,
Cincinnati Bell has reviewed your account. Our records indicate that you returned the modem on 09-12-at the *** storeHowever, the modem was scanned and returned to your
new account *** ***This is why the credit has not been applied to your old account. Cincinnati Bell does apologize for this error.
A credit was applied to your old account today for $***This account now has a credit of $***.That credit will transfer to your new account within business daysCincinnati Bell has notified the collection agency that the account is paid in fullThis bill was not referred to the Credit Bureau Agencies
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

October 12,
*** ***
*** *** ***
*** ** ***
RE: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountOur technician
felt like the conditions were not ideal for an installation on that
date. It is at the technician’s discretion on
whether or not to complete a jobCincinnati Bell does apologize for any
inconvenience you may have experiencedCincinnati Bell will not compensate due
to loss of time or for customer frustration
Your service was successfully installed on 10-10-We
appreciate your business
Again, it is never Cincinnati Bell’s intention to upset
or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you
feel we have done so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Again please provide me with a link or actual document that I signed that dictates the monthly fee I am currently being charged(rental) for a device that I am not in possession of I have been a internet customer of Cinti Bell since before I was a ZoomTown beta tester I keep very complete files and have checked every document in my possession as well as online and can not find where the modem rental is required When I inquired about using my own modem with customer service over years ago I was told that it was ok to use my own modem I think that is not even remotely 'customer friendly' to charge me 4.95/mo for a modem that I can get on *** for about bucks while not giving me an option for a one-time purchase or opt out entirely Not to mention the fact that I returned the modem the the Cinti Bell store If this is the case then I want my modem back I will throw it in the back of the closet so that you will not be able to 'double dip' and re-rent this to some other customer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As I said Cincinnati bell business practices is running a scam based on pretense of MB per second, this rate was not metered but a constant MB per second Instead of stating that we could not achieve anything higher than 1.71mb your company decided to send seven people out to our location over a six month period to continue to collect money instead of saying you cannot achieve anything higher I would like records of times and dates of all service calls made from September through March
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Cincinnati Bell sold the bill to collections, which of course flies in the face of Revdex.coms effort as third party dispute mediatorMoreover, Cincinnati Bell sold the "debt" at an inflated amountI am now seeking resolutions via the FDCPA. Have been a Cincinnati Bell customer for over yearsMy extended family are (and soon to be former) customersYou can try your best to be a supporter of local business with an regional impact, but be cautious when they represent a predator business model.
Regards,
*** ***

April 15,
*** *** ** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is
responding to your Revdex.com complaint
I have reviewed your
account and notes and I apologize for the service issues you’ve
experienced
Per our records a repair
technician was dispatched to your residence on 4/6/When he attempted to reach
you by phone there was no answer and there was no answer at the door when he
arrivedHe did what troubleshooting he could outside and noted slow speeds due
to congestion in your area
Even though there is a
known congestion issue in your neighborhood it is important to be home for
repair appointments so the technician can also troubleshoot any possible factors
inside the home that could also be causing speed problems, such as a bad modem,
filter, and/or pots splitter, etc
As a courtesy for the
congestion issues I have applied a year promotion to your account discounting
your Zoomtown Internet to $per monthPer your account notes you have
also received $in billing adjustments since 4/7/for your issues and
frustration
If you would like to
schedule another repair visit to allow a technician to troubleshoot inside your
home please contact the Repair Department at ###-###-####
It is never Cincinnati
Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati
Bell I apologize if we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

May 15,
*** ***
*** *** **
*** ** ***
RE: CBT ACCOUNT # ***
I am responding to the Revdex.com complaint that was filed regarding your billing
I have issued an order to remove the electronic billing from
your account so from here on out you will get paper bills
I have adjusted the late fees on the account $total. We are not able to issue a credit for six months of free service
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Office
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I called to close both the wireless and landline at the same time - I specifically asked and was assured by Cincinnati bell that my wireless bill was paid in fullWhen I received a bill the next month I called the number on the bill - was on hold ten minutes - was told I was paid in full - disregard billThe next month the bill arrived again, called again, they still said to ignore itThen I get a letter from *** adjustment service telling me it is in collectionI call Cincinnati bell - Oh we can't talk to you- you are in collection. I called *** I was told by them they would call me back - never did so I called themThey reported this on my credit report and you have dropped my credit score ** pointsI was so fed up I paid *** what they said I had to pay $*** on Nov28thI feel you mishandled this from the get goI am very upset over the way Cincinnati bell has handled thisVery sad that the only way to get a response from Cincinnati bell was to report the mishandling of my account to the Revdex.comNow I have a blemish on my credit report basically because of Cincinnati bell's incompetence

An order has been placed to put the account back to the original internet service at your requestThe change will take place tomorrow 6/16/and the order will be dated back to 4/29/when the request was made to move back to 5MBYou should receive the proper credits on your July bill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The agent apologized on behalf of the company and sent information for training purposes The agent did not address my solution for resolution My wife took time off from work to be home for the install It was a great inconvenience Almost the entire morning was spent at home doing nothing and the afternoon was spent on the phone talking with a bunch of new workers who kept transferring the call to the wrong department I didn't ask for any retraining of the employees that is none of my business I asked for bill adjustment and I expect a yes/no answer to that request Thank you for fully reading and understanding my complaint
Regards,
*** ***

August 31,
*** *** ** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com rebuttal
Per our previous communications the buried wire job was completed and the permanent line was hooked up on 8/25/Once again on behalf of Cincinnati Bell I apologize for the time and frustration you experienced in getting this job completed
I also contacted you this morning and left a voicemail advising a Repair Supervisor has placed a credit on your account in the amount of $for your time and frustration
If you have any questions regarding your account or the adjustment please don’t hesitate to contact me at ###-###-####
Cincinnati Bell truly appreciates your business as well as your patience regarding this matter
Tina
Executive Care Representative Cincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to me. I remain displeased that my attempt to resolve the issue directly with Cincinnati Bell by phone was dealt with so poorly and cost me a substantial amount of time trying to unsuccessfully resolve the issue and then file a complaint with the Revdex.com.
However, I do accept the offer from Cincinnati Bell.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Cincinnati bell has NOT done anything to make this rightOnce again, WE WERE NOT PROVIDED WITH AN AGREEMENT/STIPULATIONS IN REGARDS TO A CANCELATION POLICYIf we were notified that such an agreement existed we would not have canceled service in the middle of the billing cycle, obviously they are in the wrong and they know they are in the wrongYou can't tell a customer that your policy is on line after the fact, we should've been told that prior to service and we should've had to sign/acknowledge that we agreed to such terms, I can't believe that they aren't even trying to make this somewhat rightThat's not the way to do businessAll other businesses prorate their services, even cell phone providers,lThis is wrong on so many levels and I definitely will not recommend them to anyone, social media has huge impacts on businesses and word of mouth goes a long ways.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have found the CBT Account #*** this account has a final balance due of $from the final bill 11-11-All charges are validThe account was sent to outside collection agency on 1-8-for final bill of $On 6-9-our collections group waived $for equipment so the balance due is $
The customer's service was from 4-7-thru 10-10-the customer was billed the following:
Invoice date 4-11-due $
5-11-due $
6-11-due $
7-11-due $
8-11-due $
9-11-due $
10-11-due $
11-11-due $
Total Due $
Total Adjustments $
Total Payments $
Balance Due sent to OCA $due now:
Please contact the outside collection agency to make your payment in full for the balance due
Cincinnati Bell considers this complaint closed
Executive Care
Cincinnati Bell Telephone