Star Office Supply

Dear *** *** ***, Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your final account balance. I apologize for the confusion during the process of canceling your accountAfter looking into the notes on the account, it
appears that your issue had been resolved just a few days before I was able to get to it through the Revdex.com. I reached out to our Collections department regarding your account status and was informed that any balance owed was credited in full on March 27, On this same date, notice was sent to the outside collections agency in possession of your balance that there is no longer any balance dueAs of my writing of this letter, we have not received a confirmation from the OCA that the balance has been pulled, but you should expect this balance to be pulled within the next thirty days at the latest. Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Thank you! Josh Executive Care Representative Cincinnati Bell Telephone

December 20,
*** * ***
*** *** ***
*** ** ***
RE: Cincinnati Bell Internet Services
Cincinnati Bell is responding to your Revdex.com complaint regarding internet speed issues
I apologize but Cincinnati Bell has no active account at the address
provided, *** *** *** *** ** ***There has not been an active account at this address since August and there was no internet service on this account when it was cancelled
I am also unable to locate an account using the name * *** If you have an active account with Cincinnati Bell at a different address, or if I am missing something please provide me with the account number so I may look into any issues you are experiencing
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I never connect any other router to Cincinnati bell provided routerbefore technician told me to do itit is all technicians lietechnician did told me- I have to buy another router and hi even give me few good working brand names, like ***.***-AC rated,I have to buy it and connect it to their router to extend range and quality of speedi have my own basic router, I used before, and technician show me how connect it to their router, we did, but was no changes,after that hi sad I need get ac rated routerthese routers are expensive, and why I have to buy it, if cincinnati bell charge me for their router already.they just try to sell equipment, with wan't work properlyAnd when I did test speed and show it to technician, I did used just one device,plus it was two feet from router, no wallsit is another lieBTW I just get mbit speed internet from *** *** ***, and on same timewhen I do wright this, three devices connected to their router- tv, ipad and iphone - all in the other room,feet away, and I just did speed test- get mbitwhat could show me better that I was right when filled this complaint
Regards,
*** ***

***,Can you close out this complaint. We have thoroughly explained the credit to the customer. Cincinnati Bell Considers this complaint closed. No additional credits will be issued. Thanks,Melissa

August 1,
*** ***
*** *** ***
Alexandria, Ky
RE: ###-###-####
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your Monthly billing
I reviewed your account and found that the price you were quoted by
Meredith was not including tax and fees
I added another promotion and your monthly charges are going to be approximately $This amount does include taxes and feesI also adjusted your bill and the amount owing at this time is $
In the complaint, you mentioned that Meredith was not returning your callsPer her Supervisor, Meredith is no longer with the companyI did however forward the complaint to him
It is never Cincinnati Bell’s intention to mislead our customers in any wayOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sue
Executive Care Agent
Cincinnati Bell Telephone

October 20,
*** ***l
*** * *** ***
*** ***
*** ** ***
RE: CBT Account# ###-###-####, ***
Cincinnati Bell is responding to the rebuttal that you
filed with the Revdex.com concerning a $Fioptics Video Referral Program
In reviewing the copies of your email from September, yes
at that time the referral program was available. The order was not placed till December the
referral program had ended by time the order was actually placedThere will be no credits issued on either
account
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter
Cincinnati Bell considers this complaint closed and no
credits will be issued
Melissa
Executive Care Representative
Cincinnati Bell Telephone

August 10,
*** *** ** ***
*** *** *** *** **
*** ** ***
RE: Order for New Service
Cincinnati Bell is responding to your Revdex.com complaint
I have researched the information given and the complainant’s information does not match the
information we have on file for the address *** *** *** *** ** *** ** ***
Unfortunately without proper verification of the accountholder’s name and last of social security number no information regarding this account or order can be discussed
It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so regarding this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati Bell is responding to the Revdex.com complaint that you filed in regards to your internet service and speed
According to our records you have our Zoomtown internet product which is download speed (up-to) MBPS and Upload speed (up-to) Kbps
Cincinnati Bell does not guarantee the speed there are many factors involved which is stated in our terms and conditions on Cincinnatibell.com (below)
• Customers questioning the speed of their internet can check it themselves from their own computer
• Steps for accessing this speed test are the following:
Type http://speedtest.cincinnatibell.com/ into the Internet Browser and click Enter
Service Speed
ZoomTown and Fioptics Services come in a variety of speedsThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasCincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the likeThe speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basisThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s)
Per our records a tech was out on 6-23-for slow speed and he noted that he repaired the localThis should have resolved the issues
Once again we do not guarantee your speed and at this time there Is no date when fiber will be availableWe will contact you when fiber becomes available
As for the modem when you are having issues one of the first things we suggest is to go to a local store and replace the modem and see if they will help increase speedIf you continue to have issues please feel free to call 513-397-our zoom-town tech support and they will note the account and troubleshoot the issues
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

Cincinnati Bell considers complaint *** closedWe have provided the customer with the proper documentation regarding their contract and the terms & conditions.Thanks!Ryan M.Quality & Process Improvement SpecialistCincinnati BellWork: ###-###-####Fax: ###-###-####Email: ***

Cincinnati Bell holds account privacy in the highest regardFor your security and protection, we require an account verification process to be completed before discussing and/or making changes to your Cincinnati Bell accountI understand your frustration; however we are looking out for the
protection of you and your accountAgain, I do apologize but without verifying the information we have on file, you will need you go to a Cincinnati Bell retail location with proper identificationIf your account does need to be corrected or updated, a retail representative can do that at that time
According to our records we do not have a social security # on file for your accountNotes on the account from 3-7-state CUSTOMER
REFUSED TO PROVIDE SOCIAL
SECURITY NUMBER
In that case the only way we have to verify the account is the account # and customer code
If you would like to provide your social we can verify the account with the last each time you call
I have scheduled a repair tech to come out and check the video issues that you are experiencingA tech will call you on 12-21-before they arrive the appointment is scheduled between 4-If you need to cancel this appointment you will need to call ###-###-####Once the tech comes out and get's the issue resolved the repair department will review the account and see if a credit needs to be issued and the amount
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
October 29,
*** ***
*** *** ***
*** *** ** ***
RE: *** ***
Dear *** ***,
Cincinnati Bell has reviewed your accountCincinnati Bell does apologize for your issuesThe order to port out your landline was processed on 10-07-This order was placed by our port out groupThey changed you to the $*** ZoomtownCincinnati Bell does apologize for this errorThis was an honest mistake
You spoke with a representative yesterday and they placed ***This order changed you back to Zoomtown Lite. I have backdated this order until 10-06-The backdating of the order will give you the proper credits on your November 20th bill
Please go ahead and pay $*** on the bill that is due on 11-10-
Cincinnati Bell appreciates your feedback and will use it for training and coaching purposes
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell
Before I pay the bill due 11/10/14, I need corrections to the invoice in the form of a revised invoice or a credit memo with the appropriate adjustments and proof that the order was backdated to October rather taking your word to "go ahead and pay $***" and your next bill will be correctI've had too many Cincinnati Bell representatives tell me one thing, only to have to waste more of my time following up with Cincinnati Bell because Cincinnati Bell representatives did not do as they said When I see the actual credits to my invoice in writing, I will pay the correct amount due on the revised invoice
How come the two representatives I spoke with yesterday in what amounted to over an hour long discussion could not back date the rate change as you just described, even after my repeated requests to do so? I appears that only after a Customer goes outside the Cincinnati Bell organization for resolution with a consumer advocacy agency does Cincinnati Bell actually act like it cares about resolving Cincinnati Bell mistakes
What compensation is Cincinnati Bell offering for the total waste of time and frustration I have experienced dealing with multiple mistakes and incompetent Cincinnati Bell representatives?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I appreciate Bell's offer of a reduced rate, however this doesn't resolve my problem with the slower speedCan
Cincinnati Bell please address this issue? Thanks.
Regards,
*** ***

Cincinnati Bell has requested to have the inquiry removed it can take up to days to process the request with ***Please allow for the day timeframe
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Executive Care
Cincinnati Bell Telephone

February 17,
*** ***
*** *** *** **
*** *** ** ***
RE: *** ***
Cincinnati Bell is responding to your RevDex.com Complaint
I have reviewed your account thoroughlyBelow are your
charges with Cincinnati Bell, before taxes and surcharges:
Fioptics Preferred TV $
Whole Home DVR $
Fioptics mebabyte Internet $
The standard monthly rate for your Fioptics Preferred TV
package is $You are receiving a promotion of $on your Preferred
package until 10/30/The standard rate for whole home DVR is $You
are receiving a $promotion on this until 10/30/The standard rate for
Fioptics megabyte internet is $You are receiving a $promotion on
this until 10/30/You are receving your DVR and HD DVR which are
standardly rated $each, free until 10/30/You also receive a bundle
discount of $per month
With your bundle rebate included, as well as promotions,
you are currently paying $per month for your services, prior to taxes and
surchargesCincinnati Bell is not authorized to quote services with taxes and
surchargesThe quote you received in your email included prorated one time
charges of $for services provided between October 31, and November
3, The sales receipt sent to your personal email *** also notes that additional
taxes and fees apply, as mentioned above
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize if we have
done so regarding this matter and hope this provides better clarification of
your services
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I'm still not understanding how I could have been late when I made a extra payment.Please send me all the records from my account since activation

The Revdex.com complaint has been resolvedPer our phone conversation I have adjusted the and reduced the bill by for the next months

January 26,
*** ***
*** * *** **
*** ** ***
RE: CBW Payment for ACCT#***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding a payment that was made to your CBW account
In order to
do a payment investigation to find out where your payment was applied, we need to have a copy of the bank statement showing the transaction. Without that we have no way to trace the payment
Please fax that statement to ###-###-#### and we will do a payment investigation
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They acted negligent in sending and employee who not only moved and broke furniture, but left no work order to provide name and businessThey furthermore refused to send adjustor to look at damage like promisedThis was an elderly mans bed that who your company took advantage of
Regards,
*** ***

Please call me at 513-565-option #
I would like to go over your bill in detail and see what needs to be done to get your complaint resolved
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and
appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care
Cincinnati Bell Telephone