Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Technician did not come inside my house and fix anything!! You state if it outside there is no chargeHe should have informed me there was going to be a charge and he did not and I should not have been charged since HE DID NOT FIX ANYTHING ON THE INSIDE OF MY HOUSE, PLAIN AND SIMPLE!! You have proved my point that you could care less about your customers and you think that what you say is the end all and be all and we the consumers will just have to pay itLet me tell you its not and I wont! You will be receiving a call to shut my service off because I dont need it nor do I want it! Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The customer service Rep spoken to on 01/20/Confirmed she saw the attempt to cancel autopay on 12/30/ The have also confirmed the conversation regarding canceling the Auto-pay, however, there was no admission of any wrong doing or acceptance of responsibility was considered nor, any type of gesture or consideration to resolve this issue was given
Regards,*** ***

Per our phone conversation the Revdex.com complaint has been resolved

There is no contract on your accountYou were given a promotional rate for monthsThe current charges each month are $According to our records this issue has been resolvedCincinnati Bell considers this complaint closed
Cincinnati Bell is committed to providing our customers
with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care
Cincinnati Bell Telephone

Can you please ask *** *** for some clarification on this complaint. I am not able to find an account or record of the customer calling CBTAlso in the complaint he states he found telephone number ###-###-#### onlineThis is not a CBT # This # is listed as *** *** ***
***. I have no way to research this gentleman’s claim with the information given and not sure it’s even a complaint involving CBT. Thanks, Tina Executive Care RepresentativeCincinnati Bell's Executive Office

Cincinnati Bell is responding to the Revdex.com complaint that you filed regarding your mother's phone serviceWe sent a technician out to your mom's home on 3-13-at 1:and the technician checked the outside connection and did not find any issues and when he asked to come inside he was told that she
did not want him to check on the inside and told tech the line was ok she did not need a visitIf you would like for me to set up another installer visit when someone can be there to let the tech in so he can resolve the issue since it seems to be something within the premise please let me know and I will be glad to schedule that with you
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

I am asking for resolution which is why you were copied on the letter. I am asking Cincinnati Bell to review the matter at hand - an overbilling and to cease and desist from sending my account to a collection agency.One of the only recourses a consumer has against large organizations is
to bring an issue to the attention of Consumer Watchdogs/Advocates.Cincinnati Bell had no qualms in sending my account to a collection agency and threatening my credit rating (which is excellent). I want Cincinnati Bell to review my account, to cancel the charge and to apologize. They lost a very good customer due to their inability to fix an accounting problem.I am hoping that by copying you on the original complaint, you will follow up with Cincinnati Bell. If Cincinnati Bell fails to respond that my complaint will be included in their review and possibly affect their Revdex.com Rating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. Still no refund check......I have been getting the run-around now, for almost TWO months nowNot sure what you can do now, but give Cincinnati Bell a bad rating on customer serviceIf I was months late (Which in years being a customer I was not late.) on paying my bill they would cut my service off periodCharge me a late feeWhat can I don nothing......This is what the Revdex.com is for, Right? So help me get something done here
Regards,
*** ***

Per Core Risk Management, the repairs to your yard have been completedCincinnati Bell is considering this complaint to be resolved and closed

January 14,
*** ***
*** *** **
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com regarding a credit inquiry on your *** report
Per our phone conversation this morning I am closing your Revdex.com complaint
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response to my complaint ID ***, and have determined that this does not resolve my complaint. I did go to my billing statement online and did not see that my promotional period was going to run out or that there was going to be an up charge after the promotional period. UNTIL I hit the PDF button to look at my bill in the PDF form and then scrolling down I saw that the promotional period was going to expire. So ONLY when the bill is looked at in PDF form can you see when the promotional period will endVery tricky for you to hide it there where most people would not look and then you can say that you had provided the information. Not very transparent and designed to scam customers. I will not go forward with any products from your company as I feel your practices are unethical and designed to deceive.I would like to pay my original rate of $for January and February and not the additional rate of $222, but I doubt you will allow it since it seems you have gone to great deceptive lengths to get these additional monies.
Regards,
*** ***

August 27,
*** *** ***
*** ** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com rebuttal
I apologize once more that one of our technical support
representatives misinformed you about Wirecare, but Cincinnati Bell’s position
standsThe work that needs to be done to your inside wiring is not coveredThe
misinformation was human error and it has been submitted to the
representative’s supervisor for coaching and training
I have spoken with William who was your installation
technician, and Ronald who was scheduled to perform your wiring repairs on
8/20/William verified he did not cut any inside wiresHe removed the 2nd
DMARC and installed a new pots splitter to enable your internet to work
Nothing this technician did caused the problems with your inside wiring
Both technicians
verified they advised the repairs were a billable service and that Wirecare
would not cover the charges for installing a new jack or the repairs that need
to be doneWirecare is a maintenance plan meant to cover repairs on inside
wiring that was working and went badWirecare does not cover the complete
rewiring of a customer’s residence because of pre-existing conditions
Wirecare has not been added to your accountThe order
that would have added Wirecare to your account was cancelled when the repair
visit was cancelled on 8/
As previously advised Cincinnati Bell does not own the
inside wiring so you have the option to shop around and hire an electrician or
contractor of your choice to replace or repair your wiring
Once again I apologize for any inconvenience this has
caused you as a customer
Cincinnati Bell considers this complaint closed
Tina
Executive Care Agent
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your concerns with your additional concerns Cincinnati Bell wireless account #***; and your final bill amount. I am showing a note in the system where you were advised your ETF fees would be waived. I sent the last of the fee to be waived which was $***. No other adjustments can be given, your updated balance is $***; please review the bills that were sent and if any questions or concerns on the bills please call Cincinnati Bell Wireless *** *** group at ***
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Cincinnati Bell considers this issue closed
Thank you,
***
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. ***,It seems as if you keep repeating yourself as well, but NEITHER RESPONSES have you answered any of my questions re: reversing acct with *** so that I can pay to Cinti Bell nor when and if this will be removed from my credit? Nor why was this posted years after account was closed? PLEASE ADDRESS AND ACKNOWLEDGE MY QUESTIONS!!!!!!!!!!!!!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. While it does sound like the folks over at Cincinnati bell are making every effort to solve the problem, their response is placed in future terms The implication that they are "going" to talk to the collections agency and "going" to send a "recommendation" to a supervisor is all well and good but, in order for the problem to be resolved, I need a firm statement that I can put in my records that says that the collections agency "has" been spoken to and that the supervisor approved of the recommendation I would like to say, though, that I appreciate the energy that both the folks at the Revdex.com and Cincinnati Bell have exhibited since the problem has been brought to their attention
Regards,
*** ***

*** ***
*** ***
*** ***
Dear R*** ***
We have received and reviewed your concerns with your Cincinnati Bell account # *** and your issues you have had with the DVR service. I apologize for any inconvenience this may have
caused you. If your still have DVR issues please call our Fiber Repair department for assistance at ***. Your account has been updated with a credit of $64.35; due to issues
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

May 11,
*** *** ***
*** *** *** *** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com rebuttal
Once again there was no contract for service on your accountThe sales representative you ordered services with would have given you a receipt quoting the package ordered and the promotions givenThis receipt is not a contract for service or pricingThis was a month to month service and all introductory promotions given were only good for the first year
The representative that placed the disconnect order on your account mistakenly scheduled the due date on 4/25/The 25th is the 1st day of your billing cycle and Cincinnati Bell does not prorate final bills for non-regulated internet and cable servicesThis caused a final bill for a full month of service to print
The full final bill of $is being adjusted and you will owe nothing further
Your account has been cancelled as of 4/25/and is final
Cincinnati Bell considers this complaint closed
***
Executive Care Agent
Cincinnati Bell Telephone

December 3,
*** ***
*** *** ***
*** ** ***
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com complaint regarding charges for wire repairs in your residence
I have reviewed your account notes and
spoken to the repair technician that completed the work at your home on 10/6/ The technician has verified he completed wire repairs inside of the home
The repair charges on your bill are valid and cannot be waived
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received my monthly bill and I received my credit as promisedI am now satisfied with the resolution
Regards,
*** ***