Star Office Supply

After reviewing the account, there was only technician visit for trouble in May of There are not any calls related to the customer having additional issues or threatening to cancel service once the contract was expiredThe pricing on the bill is the current non-contractual pricing and is
validNo adjustment approved, charges will stand as billed

October 6,
*** ***
*** *** *** *** **
*** ** ***
Re: *** ***
Dear *** ***,
Cincinnati Bell has reviewed your accountYour
promotional one year rate ended in July This is why your bill
increased
You re-bundled your account with a representative in August of The
promotional rates that were available at that time were added to your
account. You have since cancelled,
returned all equipment and received a final billA refund check for $
will be mailed within 7-business days
Cincinnati Bell does not compensate for time loss
It is never Cincinnati Bell’s intention to upset or frustrate our
customersOn behalf of Cincinnati Bell, I apologize if you feel we have done
so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

December 30,
*** *** ** ***
*** *** ***
*** ** ***
RE: Account #’s ###-###-####,*** & ###-###-####,***
Cincinnati Bell is responding to your RevDex.com complaint
I have reviewed your accounts and I attempted to
reach
out to you directly on contact # ###-###-#### but had to leave a voicemailI
have not received a response since this call was made
Per the notes on your account I was able to review the
call on 10/12/when you requested to change the names on both of your
accounts to your sons’ namesThe representative on the line attempted to
process your request on both accounts but made an error in the order process
She did attempt to reach you after the initial call to reprocess the orders but
was unsuccessful
I apologize for
any inconvenience your experience may have caused you and understand your
frustrationIt was a corporate decision to outsource the call centers but I
have documented this incident for Executive review, and sent this to the call
center supervisors for coaching and training of the representative
Account ###-###-####,*** was cancelled as you requested
yesterday 12/29/Account # ###-###-####,*** is currently still active under
your namePlease reach out to me directly at ###-###-#### if you would still like
to process the change of lessee order on the account that is still in service
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize that we have
done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

July 6,
*** *** * ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the full monthly billing when disconnecting service mid
cycle
Per Cincinnati Bell’s Terms and Conditions:
Cancellation Billing Policy: The monthly charge for service will not be prorated for the final partial month of serviceThe full monthly service fees will apply, even if your service is active for only a partial month
This information is provided to all customers at the time of install. The terms apply to all customers and are not negotiableThis is why the representative has suggested you wait until the end of your bill cycle to cancel
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Please feel free to contact our office at ###-###-#### with any additional questions concerning this issue
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
I accept under Conditional terms, That cincinnati bell Keeps their words and my plan does not change at all, if it does This complaint will be reopened
*** ***

I have left a message for the customer to call me at ###-###-#### option #to go over the complaint
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care
Cincinnati Bell Telephone

September 19,
*** *** *** *** ** ***RE: CBT Account# ***
Dear ***,
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Cincinnati Bell billing statement
According to our records your rates were updated by a supervisor on 9-8-Your total each month will be $+ taxes and fees that is the lowest price available for your services
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

July 11,
*** ***
*** *** **
*** ** ***
RE: CBT Account# *** ***
Dear ***,
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your monthly rates
Promotions that are added to the
account are only for monthsOnce the promo expires you are no longer eligible for the same promotionYou currently have promotions on your account reducing your monthly to + taxes and surcharges expiring 7-1-
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:For some reason I cannot see their response, but the phone number was transferred on Jan 2ndMelissa explanied it was a glitch in their system, and they are prorating my parents
bill to the 14th when the transfer should have taken placeI am happy with their reaponse and outcome in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The inside wiring was completed prior to the move of serviceThe order was rejected by *** which is the service provider responsible for that locationThere was no cable to the building and that would be provided by ***The charges for work completed on the inside are correct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Problem: This is in reference to ID***I was not told that this was from another company other than Cincinnati BellI was not told about a websiteI was not told about a promotionI was told that since I was a customer of Cincinnati Bell, I was entitled to a 10% discount on my *** *** supplier billI thought that *** *** sand Cincinnati bell joined an agreement to this discountI would not have consciously made as decision to let anyone double my supplier bill on my *** *** billI have never seen this contract before.Desired Outcome: I would like to be refunded the money that I have been overcharged. Regards,
*** ***

Revdex.com:
I have reviewed the response to my complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** To Whom it May Concern,Once again Cincinnati Bell keeps saying that the increase would have appeared on my bill. The only bills I get are e-mailed to me and they NEVER stated an increase. Below is the December bill they claim states the increase (do you see it?). Since I have the paperless option on my account I do not receive a bill or statement in the mail, so I had NO WAY of knowing there was going to be a price increase on my bill once the year was up. And once again they want me to go with another year contract to retroactively reduce bill. I feel this is a fraudulent practice where they do not notify customers that are paperless in the e-mail bills they send that their service price is going to increase and then offer them a price reduction ONLY after they agree to sign another 1-year contract.Dear *** ***,At your request, Cincinnati Bell AUTOPAY has submitted payment for your monthly billPlease allow 2-business days for processing before your payment is accurately reflected in your online account balanceFor your convenience, we have provided a summary of your PAYMENT below.Account Number:***Payment submitted by Autopay: $158.27Payment Date:12/19/2017Payment Reference Number:*** The FASTEST Internet & Best EntertainmentFioptics Internet & TV services are the best aroundFind out if Fioptics is available in your area.Learn MoreThank you for using Cincinnati Bell AUTOPAYYour Cincinnati Bell My Account information is available hours a day, days a week. Remember that you can login anytime to view your bill, payment status and payment history.Sincerely,Cincinnati Bell Customer CarePlease do not respond to this emailFor customer service inquiries, please click hereYou have elected to receive this alertIf you wish to change or discontinue the alert, click here to log into Cincinnati Bell My Account Notifications

Per our records the issue with the email address has been resolvedAn order was placed to set up a Q account to allow you to retain the email addressThe order to port your service out to another provider was rescheduled to 3-31-by our CLEC groupYou are provisioned for internet at mbps
and per our terms and conditions you will get up to mbpsWe do not guarantee the speed there are many factors involved in determining the speedIf you log on to Cincinnatibell.com and go to the terms and conditions the information is available regarding the speed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Executive Care
Cincinnati Bell Telephone

The phone number was ported out on 2/12/While the other number on the account remained active, it was disconnected 3/24/with the order being back dated to 2/11/Therefore, the remaining line was disconnected showing as if it was canceled the same time as the number being ported out

October 12,
*** ***
** ***
*** ** ***
Re: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountAnother
customer made a payment on your account in errorThat payment was transferred
from your account on 09-09-for
You have had bills from Cincinnati BellJune= $38.81,
July=$ 35.28, August=$and September=$These have all been paid and
your account balance is zero
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

June 1,
*** ***
*** *** **
*** ** ***
RE: CBT Account - Fioptics
I am responding to the Revdex.com rebuttal that you filed regarding your internet connection
I do see where you have a technician scheduled to come out to your home on Wednesday to get your internet connection working
We are not able to reimburse you for hours or any time you feel you have wasted setting up your service. Please call me when you get your first month’s bill and I will see what type of adjustment we can do at that time. My # is ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

August 1,
*** ** ***
* *** ***
*** *** ***
RE: ***
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your FiOptics service
In reviewing your account, I could only find two calls to our tech
support department about issues with your servicesCincinnati Bell does not feel months of credits is warranted
It was noted that a representative offered a credit of $that was approved by a SupervisorThe credit was not applied due to the call being disconnected
I have requested that the $be applied todayWith tax, the total applied is $
It is never Cincinnati Bell’s intention to upset or mislead our customers in any wayOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Please contact our residential office at ###-###-#### if you want the FiOptics removed
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** for *** ***
I am not sure what Cincinnati Bell's problem is The two completed forms were faxed last year *** the person who represents the building residents was told by the Life Line rep they did not receive the two faxes So she sent the same via US mail Again, she was told they did not receive the mail. YES....I will personally fill out yet another Life Line Application and hand carry it to Bell's office.I do not have any valid reason to trust Cincinnati Bell until the is*** is resolved.Frustrated but not defeated,*** *** (son) for *** ***

Please consult the notes made to my numerous telephone calls to the billing at Cincinnati BellI was to receive a call back on the date I received a notice that Cincinnati Bell had problems with itI contacted my bank and Cincinnati BellMy bank knew nothing of the matterCinti Bell was to call back next dayI did not get a response to my inquiry as to what problem with autopay wasWhen I followed up days later (still no response from Cinti Bell or promised call back)I was told they still did not know what problem was
I have heard from the respondent to this complaint and a CintiBell rep that there were insufficient funds in my accountThis is not true and I can provide documentation to support thisI have also heard they had problems with routingIt seems they don't know why they didn't receive my payment and continued to charge late fees while they tried to figure this outThis is why I discontinued this auto-pay as the billing dept did not seem to be a place I could trust with this personal information of my checking account.>
Also, please have agent from CintiBell refer to my account where this continued to happen on Dec14th, days after I changed access to my checking account (again, documents of my account support.)
I received a call from Drew Aafter months of messagesHe told me he was out of work sick for these months and there was nothing he could do to help resolve this issueHe also stated that he would contact a "friend" in billing and see if they would contact meI have heard nothing further
I would like Cincinnati Bell to stop charging my bank account as I discontinued their access on Dec7th, Also, I would like them to stop adding charges to my account for shortcomings on their end
Perhaps if they provided customer service, this all would not be necessary
thank you,
** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
** *** ***