Star Office Supply

Please close this complaintThe customers concerns have been addressed. Thanks, *** Executive Care RepresentativeCincinnati Bell's Executive Office

October 15,
*** ***
** ***
*** ** ***
Re: ***
Dear *** ***,
Your bill is $per month plus taxes or late fees
Your last bill had a late fee since the bill was not paid on timeCincinnati
Bell has issued a one-time courtesy credit on your late feeThe credit for
$will show on your October 20th bill
Cincinnati Bell considers this complaint closed
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

January 13,
*** ***
*** **
*** ** ***
RE: CBT Account #***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com regarding your service order
The Executive Care Representative *** that called you regarding your complaint works in my group here in the Executive Office. I heard her on the phone with you handling the complaint that is why it was closed out in the Revdex.com. It is a waste of time for two representatives to handle the same complaint. Your order was rescheduled and you were given a month credit. All issues have been addressed and resolved.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Their response is that if I don't pay this $late fee they will charge me another $late fee. Pardon me, but please tell them to go f* themselves.Regards,*** ***

According to our records you placed an order to move your service on 5-1-that was due 5-9-You were not happy with the due date so the order was escalated to 5-4-When the order was originally placed there was someone living at the new location and we had to wait for a disconnect order
to be placed to be able to schedule your service to be installedThe residence that you moved from carried a balance and that was carried over to your new locationAnytime a customer moves service the balance is carried over to the new accountIn your case that is what happened and that balance was not paid and went past due and that is why the service was denied on 6-27-Your service has been restored and a payment for the past due that was owed was madeYou currently have a bill of $DUE BY JUL
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Executive Care
Cincinnati Bell Telephone

July 21,
*** ***
*** *** ***
*** ** ***
RE: Account #’s ###-###-####,*** & ***
Cincinnati Bell is responding to your Revdex.com complaint
I have located two final bills for the
accounts referenced aboveThe first account ###-###-####,*** was established in September and went final in September This account was written off for $
The second account *** was established in April and went final in January The final balance due on this account is $
Cincinnati Bell did not receive notice of bankruptcy until your Revdex.com complaint was filedI forwarded your accounts to our Collections group and they found that you filed Chapter Bankruptcy on 5/18/
Cincinnati Bell has contacted the collection agency and requested they close account ###-###-####,*** since it was final before the bankruptcy filing date
Account # *** was activated after the bankruptcy filing date so the final amount due on this account is valid
If you have any questions regarding either account you may reach the Final Billing Department at ###-###-####
On behalf of Cincinnati Bell I apologize for any confusion caused by this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Cincinnati Bell has provided anything new. *** honored the contract terms as stated. *** will be happy to take this to court. This nothing more than a money grab and deceptive business practice by Cincinnati Bell and *** will never do business with them again. I will be cancelling my home service with Cincinnati Bell as well. I now understand why Cincinnati Bell has struggled for so long.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me For the record, the truck that stuck the cable line did so due to the line being installed incorrectly No other cables were damaged in this incident and the Cincinnati Bell representative doing the reinstall stated it was done incorrectly the first time.
Regards,
*** ***

*** ***
Revdex.com #***
Account # ###-###-####,***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,***; and your Online Backup and Storage. I apologize for any inconvenience this may have caused you.
We are showing you have had your services bundled with Priced for Life since 12/2009. Online backup and storage has always been in your Price for Life services, however it was billed under:
Zoomtown Advantage with 25G Storage.
We no longer bill the online backup and storage with the Zoomtown service; it comes separately itemized on your bill. With Price for Life you can remove that service, and not affect the core products in your Priced for Life bundle. I have placed an order to remove that service. I have given credits back to 12/05/14; you will see credits on you 04/05/billing statement.
I have also sent for coaching and development due to misinformation received by our Reps.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

August 1,
*** *** ***
*** *** *** ***
*** *** ***
RE: ###-###-####
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the installation of our FiOptics services
Per notes on your account, I saw that a
technician was able to complete the installation on Friday July 29thI seems the delay was due to wiring issues that needed to be completed
I apologize for the delay in the installation and have forwarded your complaint on for development purposes
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
In the future, we hope to provide you with the customer service you have grown to expect from Cincinnati Bell Telephone
Sue
Executive Care Agent
Cincinnati Bell Telephone

I would like to thank Melissa for her response. I am waiting for answers from her team members that she requestedWhen we hear from them, I will hopefully be able to mark this complaint as being resolved.I appreciate the reduced rateHowever, as I mentioned before download speeds below mbps basically render the internet un-reachableAnd I am not talking about high bandwidth applications such as *** or ***Just banking and investment sites like *** *** and ***.On 9-6-I ran surf speed testsI have uploaded the graphAs you can see only of the were above mbpstests were below with 1 as low as mbps (No Internet service)Hopefully CB with view this as an "outage" or "broken" and take what ever steps needed to fix itI have been a CB customer for a long time and I can't believe they would provide service as bad as this or knowingly let it go unresolved.I look forward to a acceptable response to reconcile this issue. All CB employees that I have interfaced with have been very courteous and professional Respectfully, *** ***

January 28,
*** ***
*** *** *** *** *
*** ** ***
RE: Account#***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Fioptics Account
After reviewing the notes
the price quoted was $+ Tax and surcharge. I have rated the account so that is the rate before taxes and surcharges is $that was the closest that I could get the amount. Please keep in mind that there are charges for example:
TV Broadcast Surcharge $
** Video Tax $+ Taxes and fees
I have backdated the rate to 9-20-this will reflect on your next bill that prints 2-23-
Once you get that bill please feel free to call me and we can go over the bill in detail ###-###-####
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

December 29,
*** *** ***
*** ** *** ***
*** ** ***
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com complaint regarding your Fioptics Battery Backup
Cincinnati Bell is unable to place an account
back on a copper connection once it has been switched to fiber
It is the customer’s responsibility to replace the battery backup when necessaryIf the customer requests Cincinnati Bell will replace the battery but the customer will incur a one-time charge of $The replacement battery would carry a day warranty but would be the customer’s responsibility beyond that timeframe
If you would like to schedule an appointment for Cincinnati Bell to replace the battery you can reach our Fioptics Care Department at ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

Due to the increase demand in the Call Before You Dig service, Cincinnati Bell did find it necessary to implement a monthly surcharge of $to offset the costs involved in service This surcharge will cover anytime Cincinnati Bell has to go out and locate a line
Cincinnati Bell is committed
to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

The account that was sent to collections was for a final bill from 9-22-$- 513-100-8592,- Service at this location was installed on 1-18-at ***
*** ** *** ** ***It was disconnected for non-pay on 9-19-This charge is validPlease pay the $it was sent to the outside collection agency from the final bill for the amount of $and since then the equipment was returned and the account was adjusted so the final charges due are $
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

September 3,
*** ***
** *** *** *** ***
*** ** ***
RE: *** ***
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com regarding
your cable and internet
service
According to our records your service was installed
7-22-and disconnected 8-12-15. The
first call to the repair department was made on 8-3-
Our repair group has issued a data and video credit of
$which is a day credit. Since
you have already paid the bill we will be issuing a refund check for the amount
of $41.34.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

To Whom It May Concern - The address and phone number provided on this complaint are not associated with an active Cincinnati Bell accountThe email address listed on the complaint links to an account for a *** ***, but this account is only for home phone service and does not have any
repair tickets noted on the account within the last calendar yearPlease respond with the customer's full 13-digit account number for further assistance (formatted as xxx-xxx-xxxx-xxx)Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I still don't accept their answer about not prorating their "Unregulated" part of the bill They are making me pay for service in advance, and not crediting me for the time I didnt have their serviceI put a check in the mail to them yesterday for $along with a note that will get the balance over the next months at $25.00/month That's the best I can do.My only income is Social Security and it is only paid monthly

March 15,
*** ** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is
responding to the complaint that you filed with the Revdex.com
concerning the changes that you requested to be made to your account
The
representative that
you spoke to requesting this change was correct in quoting the Starter Pack for
$a month for months. The $
pricing on our web site was for new activations only. However, this information was not
communicated. This information will be
added to our web site today
I have placed an order to
honor the web site pricing. Your total
monthly charges will be $72.97, excluding taxes and fees. This pricing goes into effect today and will
expire 03-15-
It is never Cincinnati
Bells intention to mislead our customers in any way. On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter
In the future Cincinnati
Bell hopes to provide you with the customer service you have grown to expect
from Cincinnati Bell Telephone
Please feel free to
contact our office at ###-###-#### if you have any additional questions
concerning this issue.
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Dear ** ***,Thank you for your letters, dated January 20th (received on January 27th), and January 30th (received February 6th) I apologize for the delay in my response.I am pleased that Cincinnati Bell have finally done the right thing, and adjusted my account to zero It is disappointing that it took them so long to come to this conclusion, but I am satisfied that they finally done so.Once again, I would like to thank you for your assistance in this matter Your help and support have doubtless effected a just outcome.Best regards, *** ***