Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Cincinnati Bell sent out technicians to my house last week and they spend all day at my house setting things upAnd now I still don't have internet connection, so I just got off the phone with them to see what the issue is and the lady on the phone told me that she has to send someone out yet again to check on what they set up wrongI am beyond angry and upset at this horrible experience they have given me and would absolutely like to be reimbursed for all the time I have spent trying to work this out
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The main issue to the complaint has not been resolved, as my most current bill is $201.00!! Again my bill for an entire year was always $The representative can talk about the "discounts" applied , however at the end of the day my bill is still $more a monthI simply cannot afford s $50,a month increaseService hasn't improved or been expanded and it was never that good to begin with It has come to my attention that November was the month the $per month increase first appearedUnfortunately I forgot to pay Novembers billI have never forgot to pay a billHowever, with the chaos of moving my daughter out of state and into her college dorm in Florida, I forgotWhen I returned and realized my mistake I paid my amount, rounding it up to $Then December ,again paying $ In my opinion it is irresponsible and financially crippling to, out of the blue, with no warning, no opportunity to discontinue service in lieu of such a major increase in monthly charges The representative remarked , "customer CLAIMS she didn't know of rate increase" Of course I was unaware! Cincinnati bell never notified me of the massive rate increaseI would have cancelled the service immediatelyHowever, that courtesy wasn't afforded meThink about it, I was paying $per month for a year, rate increase of $per month is roughly 50%! And this $surprise rate increase is now a $fee /bill being sent to me repeatedly It's unethical business practices in my opinion!I plan on also notifying the F.C.Cconcerning this matterI never missed a payment and now there is $unexpected , charge hanging over my headI can't afford it!
Regards,
*** ***

February 10,
*** * ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your RevDex.com Complaint
Per our conversation via telephone on February 9, I
have made adjustments to
your account in the amount of $This included
the $late fee, as well as $for days on this billing cycle in
which service was not activeI have requested a check be issued to you for
this amount and sent to your new addressThis check should arrive within ten
business days
Please note that Cincinnati Bell does not typically
prorate Fioptics serviceFor this reason, it is best to cancel Fioptics
internet and video services at the end of a billing cycle when possible
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize if we have
done so regarding this matter and wish that you will consider using our
services again in the future
Cincinnati Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

November 3,
*** ***
** *** ***
*** *** *** ***
Re: CBW *** & ***
Dear ***,
Cincinnati Bell Wireless has reviewed your accountRebate Headquarters’ reissued your Prepaid *** on 09-19-14.You should have received this in
the mailIf you have not received your rebate, you will need to contact Rebate Headquarters prepaid department for a replacement at ***
Your tracking id on your rebate is: ***
Your refund for $***from Cincinnati Bell will be mailed within 7-business days
It is never Cincinnati Bell Wireless’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell Wireless, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

August 27,
*** *** *** ***
*** *** *** ***
*** *** ** ***
RE: ***
Cincinnati Bell is responding to your RevDex.com rebuttal
I have reviewed your account and tech notesI apologize
if you weren’t receiving callbacks when promisedI have sent this incident to
the Tech Support Supervisor for review of the representatives you spoke to on
8/and 8/
Per our records you verified this morning 8/that your
internet was back upA credit of $for two weeks of service has been
issued to your account
Your current amount due on 9/6/is now $
On behalf of Cincinnati Bell I apologize for any
inconvenience this incident has caused you
Tina
Executive Care Agent
Cincinnati Bell Telephone

There is a service outage with FrontierPer our notes it was due to cable damage due to a car accidentThere is no ETA at this timePlease call ###-###-#### and ask for updates
CBT can not repair the cable the service has to be restored by Frontier
Cincinnati Bell is committed to
providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care
Cincinnati Bell Telephone

July 19,
*** ***
*** *** ***
*** *** ***
RE: ###-###-####
Dear *** ***:
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning damage done to a computer desk during the installation of our
FiOptics
I have reviewed the decision made by *** Risk ServicesThey have determined that Cincinnati Bell is not liable for the damageThe only thing that was reported was the rubber backing was missing from the foot of the desk
*** Risk Services is a third party vendor and is not a part of Cincinnati BellThis Company will represent Cincinnati Bell and investigate property damage claimsA settlement was offered in the amount of $This covers the cost of the backings and fuel costs
Cincinnati Bell accepts the decision made by *** Risk Services and no additional offers are warranted
Cincinnati Bell is considering this complaint to be resolved
Sue
Executive Care Agent
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account # ###-###-####,***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,and the dial tone issues you have had. I apologize for any inconvenience this may have caused you.
We are showing on 03/06/your account was changed, per your request to remove your landline services and to keep your Internet and TV services on your account. On 03/07/you had a repair visit scheduled and our tech came out to your location; however due to your order to remove your landline had already been issue; the tech checked your Internet and TV services and verified all was working
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your Cincinnati Bell account #***; and your issues with your services. We apologize for any inconvenience this may have caused you. We
are showing you called and reported no dial tone issues on 06/12/14; we sent a repairman out to your location on 06/13/14; where there was a jack installed to fix your dial tone issues. Checking your notes, we are not showing any other issues reported with your dial tone. Your account has been totally disconnected due to nonpayment effective 11/17/14. If wanting new service you would have to pay your balance in full, and establish new service.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I would like to reopen my previous complaint, Complaint ID ***Once again my bill is not correct and no one has personally contacted me since my original complaintI would like to know what it is going to take for Cincinnati Bell to get this rightI want someone with authority to personally contact me this timeThis is the 3rd time I’ve contacted the Revdex.com on this. *** ***

Please provide a fax or email address to send the contract for signatureOnce the contract is returned signed we will correct the pricing on the accountSince the billing cycle is the 1st of each month you will see if reflected on your December bill provided we receive the signed contract prior to the bill printing

I received the letter from Cincinnati Bell and some of my issues have been resolved, but some notI am still receiving a bill for $that I do not think I owePlease clarifyThank you

January 29,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your complaint that you filed with the Revdex.com concerning the “refer a friend” promo and your introductory promos that have
expired
I have reviewed the notes on the account we have no record of a referral for your account. The referred customer must present referrer’s name & phone number at the time of sale$referral reward will be paid via bill credit applied to both the referrer and referred party’s Cincinnati Bell accounts in increments of $per account per month for monthsCredits will begin to be applied to next bill cycle after order has installed & postedCredit will be discontinued if either referrer or referred account disconnects Cincinnati Bell service within monthsReferral credits have no cash valueReferred customer may be new or existing Cincinnati Bell customer as long as account is adding Fioptics TV serviceThere is no limit on the number of credits a referring account can receive
The promotions that you were receiving on your account were for months they ran from 8-1-to 8-1-14. I apologize if you were not notified that you were receiving a promotion on your account and that it was only good for months. If you would like you can call into the ###-###-#### Residential Service Center and they will see if there is any way to get your bill lower to retain your business
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

May 14,
*** *** ***
*** *** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com rebuttal
Per the notes on your account you spoke to Technical Support on 5/because you were unable to log onto the internetThere were a number of Zoomtown subscribers affected by a widespread network outage in the Dayton area that day
As of 5/all subscribers that were down were restored to service
If you are still experiencing issues please call Zoomtown Technical Support at ###-###-#### so they may troubleshoot furtherYou may reference ticket # ***
Again on behalf of Cincinnati Bell I apologize for any inconvenience you have experienced with this service issue
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do want to point out that the paperwork given to me showed $including taxes, insurances and equipmentI can fax a copy if you need itI also asked John Nthree times if this was the final price, which he said it wasThis was why I switched I get the month thing, but I was lied to from the start and never given the terms promisedSo I expect to get a final bill for the next months of $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.I originally asked where it was stated that a modem was required and you sent me the link to terms and services: (thank you for that by the way). From your email sent 5/28: (note you send me a link to an actual document and not a non-binding link/quote from a website.) Below is the link to our terms and conditions: http://www.cincinnatibell.com/shared_content/pdf/zoomtown/his_policies.pdf My rebuttal from a 6/email sent to *** at Revdex.com:/Start***:Thank you for taking time for my call this morning,Here is my rebuttal:From the agreement (pages and 6):Section Hardware AgreementSection EquipmentIn order to receive the Service, you may need to install certain equipment in your computer system, network,and/or homeYou agree that all of the equipment listed below ("Equipment") has been provided to you, asapplicable and/or required, and belongs to Cincinnati Bell. Cincinnati Bell reserves the right to chargesubscribers for use of the EquipmentADSL modem, DOCSIS/cable modem, or fiber/GPON modemZoomTown CD-ROMTelephone Line MicrofiltersJack SplitterCincinnati Bell grants you a non-exclusive, non-transferable, limited license to use the Equipment to accessCincinnati Bell's network only for use in connecting from authorized locations in accordance with this ===============================How can I be charged for USE of equipment when I do not have said equipment in my possession? I have a receipt that shows I returned this item is May There is nothing in the service agreement about a REQUIRED rental fee (as I was told). The agreement references 'USE' no rental.Thanks again for your help.sincerely, -*** /ENDNow that I have shown in the terms and conditions that is says nowhere a modem is required, you are now sending me to your website why are you changing your answer? The terms and conditions are just that; Terms and Conditions What the website says is insignificant.I also don't care what *** *** charges, why are you telling me this? Does it justify your cost? No, you get justification from the terms and conditions which says nothing of a requirement to use the modem It only says if the CB modem is used I may be subject to a rental fee I am not in possession of the modem and therefore not using it,
Regards,
*** ***

January 13,
*** ***
** *** ***
*** ** ***
RE: *** ***
Dear *** ***,
This letter is in response to the complaint that you
filed with the Revdex.com
Cincinnati Bell has reviewed your accountThe modem fee is
a
required fee for all customersThis was on your email receipt when you ordered
serviceThis fee applies even if you choose to use your own equipmentThis is
part of the terms of subscribing to Cincinnati Bell internet service
Customer System Requirements; Required Hardware; Required Software
Customer System Requirements In order to receive the Service, your computer
must meet minimum system requirements and your network must include the
hardware (i.e., an ADSL modem, DOCSIS/cable modem, or fiber/GPON modem, as
applicable) and software provided by Cincinnati BellCurrent system requirements
can be found at www.cinbell.com/zoomtown/support under “Terms & FAQs” or
through a Cincinnati Bell sales representativeCincinnati Bell reserves the
right to determine which hardware and software is deemed optimal for delivering
the Service by performing certain software and hardware upgrades, including but
not limited to: (i) distributing new equipment to be used in connection with
the Service; and/or (ii) upgrading modem software and/or settings
Periodically, we will upgrade our network infrastructureAs this occurs,
Cincinnati Bell reserves the right to establish new requirements by: (i)
remotely upgrading or resetting modem equipment; and/or (ii) requiring
Subscribers to install new equipment and softwareEquipment In order to
receive the Service, you may need to install certain equipment in your computer
system, network, and/or homeYou agree that all of the equipment listed below
("Equipment") has been provided to you, as applicable and/or
required, and belongs to Cincinnati BellCincinnati Bell reserves the right to
charge subscribers for use of the EquipmentADSL modem, DOCSIS/cable modem,
or fiber/GPON modem ZoomTown CD-ROM Telephone Line Microfilters Jack
Splitter Cincinnati Bell grants you a non-exclusive, non-transferable, limited
license to use the Equipment to access Cincinnati Bell's network only for use
in connecting from authorized locations in accordance with this Agreement
Loss, theft, or physical damage to the Equipment is your responsibilityIt is
never Cincinnati Bell’s intention to upset or frustrate our customersOn
behalf of Cincinnati Bell, I apologize if you feel we have done so in this
matter
Sincerely,
Melissa
Executive
Care Cincinnati Bell

The services were under contract and do not warrant a refundIf services were cancelled there would be early termination fees for the remaining time left on the contract

October 13,
*** ***
*** *** ***
*** ** ***
RE: Revdex.com Complaint
Cincinnati Bell is responding to your Revdex.com complaint
I apologize for the inconvenience you have experienced regarding our inability to provide internet service to your home
addressIt appears we attempted to install internet at the address, but our installer determined on both occasions that we were unable to provide an acceptable signal to this locationUnfortunately, it would not be an issue with the modemOur Engineering department reviews addresses and determines if we are able to provide service to a particular address, based on acceptable speedsUpon review of this address, it appears that at the current time the signal to this address is very poorTo confirm, I checked just to ensure no upgrades have taken place in your area since your attempt to purchase Zoomtown Internet several years agoUnfortunately, we are currently still showing that Zoomtown is not available at your addressThis information has been confirmed through our Engineering department
When speaking with Engineering I did receive an update that we are working on a federally-funded project to provide high-speed internet to rural areasYour address is included in this projectThis project is anticipated to complete sometime around April, Once completed, we are anticipating to hopefully be able to offer speeds to your address of up to megabytes per-secondWhen this upgrade has completed, you should be contacted by our sales team via door-hangers or telephoneYou may also contact Cincinnati Bell in April, if we have not contacted you at that point, to determine the status of speeds at your address
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone