Star Office Supply

Hi *** ***,
Order *** has been placed to disconnect your line ###-###-#### at *** *** ** today 7-11-as requestedThere is a note from 6-16-on your account requesting to disconnect this line so your order will be dated back to reflect that dateThis line is the only
active service with Cincinnati Bell at *** *** **

May 11,
*** ***
*** ** *** **
*** *
*** ** ***
RE: Cincinnati Bell Fioptics Account# *** ***
Dear ***,
This letter is in
response to the complaint that you filed with the Revdex.com
I have reviewed the account and I do not have any record of you calling regarding your internet speed since it was installed on 8-29-15. Please feel free to call the zoomtown tech support group and they can troubleshoot with you and help you run a speed test. Please call ###-###-#### at your earliest convenience
Cincinnati Bell can’t guarantee the speed there are many factors involved, we advertise up to Meg per our terms and conditions:
Service Speed
ZoomTown and Fioptics Services come in a variety of speedsThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasCincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the likeThe speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basisThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s)
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Office
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell Wireless account #and your 02/13/bill statement. I apologize for any inconvenience this may have caused you. We are
showing your service was ported out effective 02/11/15. Cincinnati Bell Wireless does bill one month behind, and your billing cycle is from 01/14-02/13; also there is voice, text and data usage on the bill. Cincinnati Bell Wireless will not be able to make any adjustments on your account, all charges are correct
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have just tested my speeds (6:PM 2/11) I was able to get down and up, not sure what is different about today from the last days If my internet speed stays consistent, I will be checking on and off peak hours over the weekend, then I will consider this case closed.The only thing I ask from Cincinnati Bell is that they credit the first months bill if I close this case at the end of the weekend, assuming that I am able to get consistent sppeds
Regards,
*** ***

March 1,
*** *** ***
*** *** ***
*** ** ***
RE: Revdex.com Complaint
Cincinnati Bell is responding to your RevDex.com Rebuttal
Thank you for the clarificationPer the voicemail
message I left you, Cincinnati Bell’s Executive Office has contacted our line
maintenance department who informed us that the line has been repaired
However, this crew does not run the line to the actual homesThere is no
working service at this address therefore no further action is required
Cincinnati Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The business has addressed some but not all issuesI am still waiting on a tree service company to come out and give their opinion and I understand this could take a couple of weeksI'd appreciate a status update from Cincinnati BellThanks.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They should have this information as they sent me to collectionsI am not comfortable giving my ssn out onlineIs this secure? I am using my home laptop and would hate for anyone to get my ssn.I have provided the name and phone number from the person at the collections company who contacted meWhy can they not call them for the information? The company who also dinged my credit and that also needs to be fixed before this matter is resolved is *** *** the contact is *** *** phone number ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This is still pending I'm not going to say that it is resolved until I have working internet They gave me an appointment for Sept9th, I believe In the meantime, I have had very unreliable internet service that I am still paying for
Regards,
*** ***

It can take up to days for your credit report to be updatedWe have sent all of the information over to the collection agency to update your balance within and let them know that you no longer own Cincinnati BellPlease call ###-###-#### if in days you do not see your credit report updated and we can reach back out to the outside collection agencyCincinnati Bell has responded and taken the measures needed to have this issue resolvedCincinnati Bell considers this complaint resolved

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. Cincinnati Bell Company ---------------- requested that a refund be given for two months of service since I have a medical condition and I was without service.
Regards,
*** ***

Cincinnati Bell has provided the breakdown for the adjustment of $on the 5-13-invoice the breakdown is attached:
buyout credit
misc credit
misc credit
misc credit
__________________
$
Cincinnati Bell considers this complaint closed
Revdex.com Please close out complaint

14,
*** ***
*** *** ***
*** *** ***
RE: ***
March
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com
concerning a repair technician visit
I found that a technician
was scheduled to
go out on March 12th between the hours of 12:and
4:00. The technicians will contact customers
when they are on their way. The call
ahead of time would depend where the technician is. If he is in your neighborhood, it is not
uncommon for him to call minutes ahead
Per notes on the account,
the technician made three (3) calls to the can be reached number you provided and
did not receive an answer. He also left
a voice message. If the customer cannot
be reached, they assume no one is at the residence and the visit needs to be
rescheduled
It was fortunate that a
technician was able to go out later the same day
Cincinnati Bell’s
technician did follow proper procedure in this case. Cincinnati Bell does not compensate for time
or loss of income
On behalf of Cincinnati
Bell, I apologize for any inconvenience this may have caused.
Sue
Executive Care Agent
Cincinnati Bell Telephone

Our records indicate a repair technician arrived around 3:10PM today and stated all services are working

I sent *** *** a copy of the sign contract that clearly showed the contract expiration of April I did speak to *** *** and advised that we would adjust half of the final bill as a courtesyThis would leave a balance of $that would be their responsibility

July 19,
*** ***
*** *** ***
*** *** *** ***
RE: ###-###-####
Dear ***:
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your billing
I have reviewed your monthly charges and found that the promotions on your Video and Internet expired March 15, Our promotional pricing is only good for monthsThis is Industry standardI also found that you have promotions on your DVR service, Zoomtown modem and set top boxes
I was able to add the promotions back on to the video and Internet and extend your current promotionsAll of the promotions on your account will expire on 07-19-Your total monthly charges will be approximately $This includes your unlimited long distance, tax and fees
I apologize if the original representative quoted only a 5% increase after monthsThis is not accurate due to unforeseen price increasesCincinnati Bell increased the pricing on the Zoomtown modem fee from $to $January The set top box fees also increased from $to $in January
In the future, it is not necessary to file a complaint with the Revdex.com when you have questions about your billCincinnati Bell’s Retention team is fully staffed and well trained to assist you with any billing issues you might havePlease call ###-###-#### and they will be happy to assist you and make any necessary adjustments to your bill
Sincerely,
Sue
Executive Care Agent
Cincinnati Bell Telephone

Per our records on 4-29-at 11:am the customer submitted a credit card payment online
I have attached the receipt
Details are below:
4/29/$Sale *** *** Credit Card *** Wire line My Account Authorized ***
The customer went online and made a payment and it
was authorized
In the future if a customer makes a payment and decides that they want to have it reversed they will need to call in to ###-###-#### the same day to have the payment reversed
Cincinnati Bell will not be crediting this customer’s accountNotes have been added to the account that no credits will be issued and if they do get issued the executive office will reverse the credit
Please close this complaintCincinnati Bell considers this complaint closed
Executive Office
Cincinnati Bell

Cincinnati Bell states that there Technicians confirmed the account has been terminated. *** is an open and available connection that is showing only at my home address: *** *** ***, *** ** ***. There is no internet equipment from Cincinnati Bell hooked up in my house. I am not paying for Internet Service from Cincinnati Bell. All equipment has been returned to Cincinnati Bell months agoIs it possible that Cincinnati Bell has their internet service of *** hooked up to my business telephone line at ###-###-#### that is located at *** *** ***, *** ** ***. This is a Business Telephone Line???Cincinnati Bell *** is still an Open and Active Connection that does not have a password in order to connect. States "OPEN". There is no way to disconnect it. I do not choose this connection. It is automatic and will not go away as Cincinnati Bell refuses to terminate this connection. This has now turned into a Privacy and a Deliberate Security Breach from Cincinnati Bell. Cincinnati Bell refuses to acknowledge this on going problem.Please contact me at ###-###-#### on my cell phone to discuss

Cincinnati Bell is who said that I was entitled to 10% off of my electric supplier charge since I was a Cincinnati Bell customerThey did not say that it was a promotional deal and that it would end after monthsI am under no contract with any supplier,therefore, they have no legal rights to charge me any amountCincinnati Bell is responsible for this miscommunication and I want to be refunded the overcharge
Regards,
*** ***

Doug,
Per our conversation today 3-16-I have issued a courtesy credit of $for the March bill so all that is due is $due 3-29-Next months bill will be $
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience
we’ve caused you, and appreciate the opportunity to better serve you going forward. Thanks,Melissa
Executive Care Representative
Cincinnati Bell Telephone

October 5,
*** ***
*** *** ***
*** ** ***
Re: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountA promotional
rate was added on 9-19-for months
Cincinnati Bell considers
this complaint closed
Sincerely,
Rhonda
Executive Care
Cincinnati Bell