Star Office Supply

Per our records when you signed up for service 3-26-and were give a promotion rate for monthsYour invoice dated 3-1-had a Important Customer Notice letting you know that the promotional price was expiring soonYour bill for months was quoted at $+ taxes and feesAny time that
your bill is paid late there is a late fee added to the billYou have been billed for late fees from the dates of service from 4-1-thru 6-1-Our process for billing late fees if the bill is past due by days
You currently have two outstanding collection amounts with CBT as follows:
###-###-####,*** - $###-###-####,*** - $
Total owed to CBT that has been referred to collections is $
Once the amounts are paid in full the outside collection agency will update the credit bureaus as paid in full
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell Wireless account # *** and your final bill charges. I apologize for any inconvenience this may have caused you. I have sent your
final bill, which would have been your 05/16/statement. Cincinnati Bell Wireless does run one month behind and there is usage on the bill. I have sent to have your late fee’s waived. Your bill amount total due is $***
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

Cincinnati Bell did not receive any notification to stop the autorenewalSince we did not receive a notification to stop the autorenewal, the contract renewed and the termination fees are valid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not satisfactorily resolve my complaint. *** is not identified by her last name or company IDI asked specifically for something on CB letterhead to be emailed to meSomething official that if a credit collections agency comes after me months from now (similar to what CB did) I have written documentation to prove its dismissal
*** has no idea the frustration and time their 'known' system error has causedI had a credit balance before this debacle startedI want the credit balance refundedI think *** should throw in some gift cards to *** *** to help with the painThis whole ordeal was started because of a glitch in CinBell's systemOne they have known about and could have flagged to prevent from happeningAs a minimum they could have alerted their CSR to the possibility of this occurrence
I'm wondering how many people actually end up paying these bogus charges to avoid the hassle of trying to get through to CB's inept customer service organization
Regards,
*** ***

Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell account #***; ending of promotions and adjustment request. I apologize for any inconvenience this may have caused you. Cincinnati Bell does not give credit for time loss from work; also
we are showing all credits received on your account. All promotions are for one year, unless you have a contract in place. Cincinnati Bell does show you are receiving promotional rates off internet service.
09/18/13…Called into Residential Office re: billing issues you were advised promotion ended
09/26/13…New promotion was given for one year; also you received a credit on your account for $***
01/31/14…Adjustment $*** given due to outage; also you reported speed issues. Request month adjusted; Cincinnati Bell denied adjustment due to no issues reported
09/02/14…Power outage caused service issues. Tech came out to location fixed issue, tech unable to perform test due to child sleeping in the room where modem located
09/18/14…Adjustment given for days outage $***
09/30/and 10/03/14…Called into Residential office due to promotion ending, requested same promotion, unable to give advised $*** promotion one year
10/03/14…Order placed to cancel Fioptics TV per your request
10/12/14…Speed issues reported-Tech dispatched to your location
10/28/14…Tech visit upgraded to* gig. Completed install, advised of download/upload speeds ***
10/31/14…Adjustment given $***
I am showing a callback that was advised however not received. I do apologize and I sent for coaching and training; however your modem cost is in our Terms and Conditions when having our internet services; modem fee is applicable. Please see cincinnatibell.com Terms and Conditions for more information
It is never Cincinnati Bells, intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care Agent
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint * Has the company addressed the issues of this dispute? They seem to think that they have, however, as clearly stated before, I do not accept the response from Cincinnati Bell. * If not, why? In the initial response to the complaint which was filed on 3-29-2017, I was told "...you should expect this balance to be pulled within the next thirty days at the latest." Now, it is just shy of days later and no action (that I can see) has been takenNow, on 4-25-2017, I am being told that it could take up to days to be removed from my reportThis derogatory mark on my credit report is keeping me from getting a houseI needed this taken care of months ago when I originally contacted Cincinnati Bell to sort out the matterNow, it completely unacceptable for the business to consider the matter resolved by doing exactly what brought me to file a Revdex.com complaint in the first placeOnce again, this matter is NOT considered resolved until I can see that my credit report is clear from anything related to Cincinnati Bell. * Has the company met the agreement they outlined in their response? No they have not
Regards,
*** ***

June 15,
*** ** ***
*** *** ***
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to your Revdex.com complaint
Per our telephone conversation, the remaining balance on your account was due to equipment chargesI have confirmed that
all of your equipment was returnedThese charges have been adjusted and your remaining balance is $
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Per our records there is a credit on the final bill of All credits have been applied to this account
Cincinnati Bell Considers this complaint resolved and closed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your additional concerns with your Cincinnati Bell account # ***; and the issues you are having. I called your home on 04/07/15; to get information and place order and question rate you were advised you would receive. You were not available to speak to me. You can also call me directly at ###-###-#### Monday-Friday 8:00am-4:30pm
Thank you,
***
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Received a final bill in the mail for the full 180+ dollar that is in question Awaiting Cincinnati Bell to return a phone call from their office Going to the media
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Again the technician did not do any work inside my house. He simply switched lines on the outside of the house as I was told. If you are charging me for a repair then repair it not switch lines on outside of house which is supposed to be covered by your company. Prove to me you did work and I will pay but as I was told the line didn't work so they were using the second line into the house.Regards,*** ***

August 15,
*** *** ** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
I reviewed your account and notes and apologize for any issues you have experienced with your video service
According to our records on 1/23/you called into technical support to report a video outagePer the notes on this complaint a dispatch was scheduled for the same evening but you called back shortly after to cancel the repair appointment as you had already exchanged the set top box and service was back up
The next reported issue Cincinnati Bell received was on 8/6/when you called to cancel servicesPer the account notes you sited you the video service wasn’t working and you were going to switch providersAt this time the Retention representative offered to schedule a repair visit and provide a $credit for one month of your video package
Per the notes from the repair visit on Saturday 8/your set top box was swapped out for a different model and service was workingPer our records you also advised services were working on a follow up call on Sunday 8/
It is Cincinnati Bell’s policy to reimburse customers for any reported down timeThe one month adjustment for $has already been applied to your account as a courtesySince no other service issues or outages were reported between January 23rd and August 6th no further adjustments are applicable at this time
If you experience any further service issues or have any questions regarding your account please reach out to Customer Care at ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

February 17,
*** ***
*** *** *** **
*** *** ** ***
RE: *** ***
Cincinnati Bell is responding to your RevDex.com Complaint
As mentioned in my previous response, the $you are
disputing was for services provided between October 31, and November 3,
which were prorated charges, causing the first bill to be slightly higher
The sales receipt sent to your personal email *** advised you of
these fractional charges, as service was started between billing cyclesYou
are currently rated at introductory promotional pricing, each listed in my
first response
It has also been mentioned and noted in this email sent
to you at the point of sale that Cincinnati Bell is unable to quote charges
with taxes and surcharges included
No adjustments are applicable to this accountCincinnati
Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. First of all I would like to say that absolutely none of what they responded was ever communicated to us in any form or fashionWe were told we could not cancel the contract and never told anything elseThe whole reason we were complaining is because the service they provided was costing us customersNow they are saying that they are the hero's and cancelled the contract and charged us even more for their crappy service and expected us to just pay what ever amount they decided to charge us or be subject to collections. We paid you $for services for the two months, that was more than we should have paid considering how often we were without service and making the numerous phone calls to support where you also tried to charge us for that tooSo NO the amount you charged us is NOT correct nor was it even reasonable or equitable, or justified
Regards,
*** *** ***

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell Wireless account # *** and you’re billing issues. I apologize for any inconvenience this may have caused you. We have already responded
to this complaint on 09/08/14: Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the increase on your Cincinnati Bell Wireless Account In reviewing your account I have found that your promotions have expired which increases the bill by $*** a monthOn August 1st a $*** fee was added to all Cincinnati Bell Wireless Accounts to cover the maintenance feeThe maintenance fee I do see where there was an adjustment made to your account for $*** for this current billGoing forward we will not be able to make any further adjustments or be able to honor any more promotions.
All information is the same; you are receiving over $*** promotional off your wireless service each month. Cincinnati Bell Wireless does not have a grandfathered plan to offer. No other credits will be issued on this account
Your bill amounts for the last months
09/04/14…$***
10/04/14…$***
11/04/14…$***
It is never Cincinnati Bell’s intention to upset or frustrate our customerOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. Cincinnati Bell considers this issue closed
Thank you
***
Executive Care Agent
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Cincinnati Bell Technical Support called the customer and he was not able to do troubleshooting at that time so he is going to call technical support back when he is available to troubleshoot and resolved the issue
Hi,
We called the customer and we offer TS but our customer is not available to do TS, he will just give us a call once his available to do TSWe resolve the ticket
Joel EN.| Engagement Specialist II
***

Dear *** ***,
Cincinnati Bell's decision has not changed and we feel no credits are warrantedCincinnati Bell has tried to the best of our ability to resolve this complaintCincinnati Bell is considering this complaint to be resolved and closed

May 31,
*** ***
*** *** **
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the complaint that you filed with the Revdex.com
Cincinnati Bell does not guarantee the speed of the internet please see our terms and
conditions below:
Service Speed
ZoomTown and Fioptics Services come in a variety of speedsThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasCincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the likeThe speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basisThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of WiFi router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s)
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

On our website Cincinnatibell.com we have the following information listed for customers
https://www.cincinnatibell.com/shop-cincinnati-bell/tv/advanced-features/tv-ever...⇄
Limited programming availableAdditional charges may applyFunctionality varies by compatible deviceOnly select networks corresponding to your package selection are available for live streamingAll functions and programming subject to change at any time
Thanks,
Executive Care