Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***The issue is the service never ever worked.I am not paying for a service that never worked they lied to me to even get me to set the service up

October 17,
*** ***
*** *** ***
*** ** ***
RE: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountThe price increase on your Fioptic bill is a Broadcast TV surchargeThis is a new fee for all Fioptic customersA bill message was on
your September bill to advise our customers about this new fee
Important Messages
A Broadcast TV Surcharge of $*** per month will be effective on your next billThis surcharge is to recover a portion of the amount broadcasters charge Cincinnati Bell to carry their channelsFor questions, call *** or visit www.cincinnatibell.com/broadcastsurcharge
This fee will be on every bill going forwardNo credits or adjustments will be given
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

April 5,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding
to your Revdex.com complaint
I have reviewed your
account and I apologize for your billing issues
Per our phone
conversation
I found when the retail representative quoted your new monthly service fee as
$before taxes and fees he did not catch a promotion rating your set
top boxes $that was set to expire on 3/8/Each set top box is normally
$per monthThis is why you saw the increase on your bill dated 3/25/
For your frustration I
have already added that discount back onto your account for another months
As I advised earlier this makes your new monthly service fee $before
taxes and fees
The reason you saw long
distance charges on your bill is because it is billed in arrears and was for
the last month before you opted out of the landline serviceThis was adjusted
previously when you spoke with customer service
I have also adjusted the
charges for the set top boxes on the last bill bringing your current amount
due to $
It is never Cincinnati
Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati
Bell I apologize that we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

May 3,
*** *** ** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com rebuttal
Cincinnati Bell does not normally prorate the final bill for non-regulated internet and cable servicesThis policy is covered in the product General Terms and ConditionsProrating your final bill was done as a courtesyYour bill cycle ran 4/7-5/6, so prorating the final bill covers service charges for dates 4/27-5/
This final bill proration was given on top of a $courtesy adjustment given in April for a late fee and reconnection fee
Once again on behalf of Cincinnati Bell I apologize for any frustration caused by this matter, but at this time no further billing adjustments are applicable
Cincinnati Bell considers this complaint closed with the Revdex.com
Tina
Executive Care Agent
Cincinnati Bell Telephone

The Early Termination Fees were credited to the accountThere is no longer a balance on the account

November 25,
*** ***
*** *** ***
*** ** ***
Cincinnati Bell is
responding to your Rebuttal filed with the Revdex.com concerning
your billing
Again, I apologize for all
your inconvenience. I have once again
rated all the set top boxes at zero for months. It seems there was a system glitch and the
zero rating had fallen off. We have
referred this issue on to our IT department
I have made all the
necessary adjustments and your bill total is $at this time
I will follow up on your
December 22nd bill to make sure all charges are correct
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***We had previously been on the $29.99/month, year commitment which was verbally agreed to (and we were told recorded) with no issues......our bill came to us every month of that years as $29.99/monthIt was not until the 2nd agreement was entered into that we began receiving charges greater than $29.99/monthWe finally reached a local Cincinnati Bell representative after countless attempts that were diverted to the overseas call centerThis local representative gave us the same explanation we just received from the Revdex.com response from Cincinnati BellThe modem referred to in both responses was purchased by us previous to the original verbal contract we entered intoWe were told by Cincinnati Bell that this modem needed to be replaced/upgraded during the first contract periodThey told us this was their responsibility and there would be no charge to usObviously, This has not come to fruition as we were toldPerhaps instead of filing this complaint under Cincinnati Bell having not honored their side of the contract, we should have filed it as advertising? If Cincinnati Bell does not adhere to what we were told, $29.99/month for the year commitment, we will finish out the year commitment and procure an alternate internet providerI would like Cincinnati Bell to understand that they will be losing a very satisfied customer of many years and that as much as we've bragged on our satisfaction with Cincinnati Bell we shall also make it known otherwise

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

December 17,
*** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com complaint
It is Cincinnati Bell’s policy to not prorate the final
bill for non-regulated cable and
internet servicesCincinnati Bell’s General
Terms and Conditions state under the Cancellation Billing Policy: The monthly
charge for service will not be prorated for the final partial month of service
The full monthly service fees will apply, even if your service is active for
only a partial month
When a customer changes service to a new provider and
ports out their home phone number the new provider requests the cancellation
date via the port out order they place with Cincinnati BellTherefore
Cincinnati Bell cannot specify the account be turned off on the billing cycle
date
It is never Cincinnati’s Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize if we have
done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

March 29,
*** ***
***
*** ***
*** ** ***
RE: ***
Cincinnati Bell is
responding to the complaint that was filed with the Revdex.com
concerning the installation of our Gigabyte internet service.
In reviewing notes on your
account, I found that a technician has been scheduled for April 12th,
between the times of 12:and 4:pm to install the new equipment for
your High Speed Internet
We are doing an
investigation as to why the technician visit was not entered into our systems
I have forwarded this on
to our IT department for review
I found that credits have
been applied to your account in the amount of $260.14.
It is never Cincinnati
Bell’s intention to upset or frustrate our customers in any way. On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter
In the future, Cincinnati
Bell hopes to provide you with the customer service you have grown to expect
from Cincinnati Bell
Please feel free to
contact our office at ###-###-#### if you have any additional issues
Sincerely,
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My complaint (ID ***) has been fully resolved by Cincinnati BellI now consider this matter closedThank you for
your help.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I love the help FINALLY being provided by Cincinnati Bell's representative, MelissaI have spoken on the phone a few times and she is very helpful and professionalI will mark this case as resolved as soon as the dispute is removed from my credit report
Regards,
*** ***

Cincinnati Bell Terms and conditions outline that Cincinnati Bell is not responsible for viruses or damaged filesPlease read Cincinnati Bell Terms and conditions online at Cincinnatibell.com
No additional credits will be issuedCincinnati Bell Considers this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Cinti Bell followed through and reduced my speed to the 2kbps rateI actually am getting .7kbpsI explained in the original complaint that the 2kbps rate is unacceptableI need to be set back up to the 5kbps rate and am requesting that to be done. According to what's being advertised this should be $25/mo which I will be happy to payCinti Bell has been charging me $35/mo which is the 10mbps rateSo I am being charged the 10mbps rate and getting 1.7mbpsPlease set my speed back to the 5kbps rate and charge me $25/moIf so no further complaint will be made
Regards,
*** ***

July 7,
*** ***
*** *** *** ***
*** *** ***
RE: ###-###-####,***
Cincinnati Bell is responding to the complaint you filed with the Revdex.com
I forwarded your complaint to our Risk Management department. Per
notes on your account, a meeting has been scheduled for Wednesday July 8th at 9:a.m to assess the damages
It is never Cincinnati Bell’s intention to frustrate or inconvenience our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Please feel free to contact me at ###-###-#### if you are not satisfied with our decision or have additional concerns
Sue
Executive Care Agent
Cincinnati Bell Telephone

October 25,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
Firstly, I’d like to apologize for this incidentOur process changed over the course of your communication with your
sales representative, after the point that he had made you the original offerPer our records, after speaking with his supervisor Jeff, he agreed to honor the original quote, to which you declinedJeff apologized for this incident, and offered to help you moving forward should you have any further questionsAs advised, your order has been cancelled
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Cincinnati Bell has agreed to waive the Early Termination Fee for the Zoomtown internet service on the accountThe amount adjusted off the account is $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I had these charges removed in a series of phone calls made to cincinnati bellLast time I called I was told my balance was***I am not paying them anything elseThey have the worst account tracking and customer service I have ever dealt with
Regards,
***

***
I apologize that this has not been taken care of I will be calling you shortly
Thanks,
***
Executive Care Rep
Cincinnati Bell Telephone

I sent the form in last week and called a week later to confirm receiptI was told they have not received itWhat else can I do to assure they receive it?