Star Office Supply

August 30,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I was able to locate your account and as we discussed over the phone your payment processed on 8/16/in the
amount of $paid this account off in full
Cincinnati Bell has already sent a notice to the outside collection agency, ***s *** ManagementIt can take up to days to have the account removed from their records
If you have any further questions or concerns regarding this account please reach out to me at ###-###-####
It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate that it took over a year to have this simple repair resolved
Regards,
*** ***

Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your account’s bill amountLooking into the account, it appears as if you were receiving promotional credits on the prices of the Set Top Boxes on your account; typically our promotional pricing
lasts for one year from the time of installation of serviceFor some reason, your Set Top Boxes were only under promotion for monthsI went ahead and put new promotions on the account to extend all of your promotions through 09/04/I also issued a credit of $on the account to make up for the over-billing of Set Top Boxes this previous monthThis takes your new balance to $124.18.On behalf of Cincinnati Bell, I do apologize for the confusion with this issue and hope this remedies the issue moving forwardIt is never Cincinnati Bell’s intention to upset or frustrate our customersThank you for your business!

October 25,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I am not showing you have any outstanding long distance charges with Cincinnati BellYou requested to cancel home phone
on July 22, An adjustment was made for $in September, as long distance is billed a month behind and they adjusted this amount as a courtesyI see you have an active internet account with Cincinnati BellThis has a past-due balance of 93.90, with a total amount due of $on October 26, The amount due is a valid chargeIf payment is not made on or before October 26th, further past due charges could accrueNo further credits are applicable at this time, as valid credits have already been placed on this account
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
AS A REMINDER , I AM MY MOTHERS ADVOCATE I AM LEAVING EARLY TODAY RELATED TO A LAST MINUTE FAMILY MATTER AND WILL BE OUT OF TOWN UNTIL MAY 5TH IT IS IMPORTANT TO ME TO RESOLVE THE LIFE LINE IS*** FOR MY MOTHER AS SOON AS I RETURN HOME.THANK YOU*** *** (SON) FOR *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have received rude service "No Follow up- and the fact that I cannot understand the representatives that I am speaking with

I think I was clear in my complaintthis is some of the BS I have putting up with from CinBell......I see no questions that need answers.....not sure what needs to be clarified????? 6/5/Customer called stating he is due a refund, he used the service for days of the month and wants
a refund of the remaining days of serviceStated Cincinnati Bell could have told him about pro rating procedures but states that they did not do so

June 9,
*** ***
** *** ***
*** ** ***
Re: ###-###-####, ***
Dear *** ***
Cincinnati Bell has reviewed your accountCincinnati Bell does apologize if you were experiencing issues with your phone lineWe do not see that you reported any issues to
our repair departmentPlease call our Residential repair department at ###-###-#### to report any issues in the future
Cincinnati Bell has issued a courtesy credit for $due to your issues
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Executive Care
Cincinnati Bell

March 28,
*** ***
*** *** *** *** **
*** ** ***
RE: ***
Dear ***,
This letter is in response to the rebuttal that you filed with the
Revdex.com regarding your internet service.
According to our records a tech visit took place on 3-26-
connecting the internet. A credit was
issued to your account for the first month of service. There is a credit towards your next bill of $
If you have any further issues with the internet please call
###-###-#### and technical support will be able to assist you
It is never Cincinnati Bell’s intention to upset or frustrate our
customers. On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

May 5,
*** ***
*** *** **
*** *** ***
RE: Cincinnati Bell Fioptics Account# ***
Dear ***,
This letter is in response to the complaint that
you filed with the Revdex.com
I have reviewed the account and first of all I want to apologize that you were called at work. I will have that phone # removed from your account as your CBR #. We are proactively contacting our customers before there package goes up to give them another offer to retain the business.
I have adjusted the time charge of $off your current bill as a courtesy. I apologize for any miscommunication
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care OfficeCincinnati Bell Telephone

Problem: missing emails, still getting spam emails with the spam servicesDesired Outcome: refund

December 9,
*** ***
*** *** ***
*** ** ***
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com rebuttal
I have further reviewed your complaint and because of your tenure and loyalty to Cincinnati Bell I have adjusted the $repair charge off of your bill
I understand the confusion about charges if you are saying the tech never came insideThe repair should have been explained in more detail to you at the timePlease note that inside wiring does have to run to the outside box attached to your homeCincinnati Bell does not own that inside wiring, even the part that has to run outside to the box
The credit for the repair plus tax totaled $This brings your current balance due on 12/to $
I apologize for all confusion regarding this issue and hope this is a satisfactory resolution
***
Executive Care Agent
Cincinnati Bell Telephone

July 5,
*** ***
** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
Our records indicate that appropriate credits were placed on your May bill, as we adjusted $during this billing
period for services that were cancelledThis was updated to reflect on your May billAs a courtesy, I waived your late-payment fee on your June bill due to any confusion you may have had regarding this issueNo further credits are applicable at this time
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Today the install was completed and all issues have been resolved.Thanks to The Revdex.com for its assistance ans thanks as well to Megan, a representative of Cincinnati Bell who was very responsive and helpful in resolving this issue I believe this matter to be closed and will continue to be a satisfied customer
Regards,
*** ***

Once I get a reply back from *** that this has been removed I will contact the customer
Executive Care
Cincinnati Bell Telephone

Revdex.com:Please see the attachment for account information , I will call and cancel the service transfer to my house, please cancel the service ASAP
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

August 17,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I have reviewed your account and notes and I apologize for your poor experience with our Zoomtown internet service
Per
the notes on the account the representative you spoke with on 7/processed the order for cancellation and backdated the billing to the activation date 7/so you wouldn’t be billed for the serviceUnfortunately the backdating of service doesn’t cover the activation fee which is why there was a balance of $
I have already adjusted this charge on the accountSince you had already made payment to close the account the adjustment created at $creditI submitted a request to send you a refund check for the credited amount and this request has already been approved
You should receive the refund check at address *** *** *** *** ** *** in the amount of $within 7-business days
If you have any other questions regarding this account you can reach the Residential Office at ###-###-####
It is never Cincinnati Bell’s intention to disappoint or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

May 18,
*** ***
*** *** ***
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the rebuttal that you filed with the Revdex.com regarding your repair issues with the Fioptics
I have sent an email to have someone from our technical support escalation group call you and troubleshoot to see what can be done to get your issues resolved
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve
my complaint #1, there has been no offer #2, I have again been asked to pay more than the unsigned agreement and now there is a request for payment without having been presented with a billI received the first accounting of billing today, 7/26/16, which groups together charges and alludes to an unexplained adjustment which I have no confidence will be justly appropriate. The agreement says that the current billing for the "current subscriber" is $yet they are trying to say it is $454.50. Prior to 7/21/customer service would not talk to me and provide me any of this informationIn addition to the $454.50, the representative from Cincinnati bell claims current service charges are $238.11, when the only service I ever requested is $per month. There is no explanation for the extra $charged. Keep in context that all of these charges are for a single phone line, local calling only, of which I have not used for inbound or outbound calling. Part of the time they claim this account was in my company's name (*** ***), they suspended the account. Finally, the contract states that it is not effective unless signed by a Cincinnati Bell representative. I asked to rescind my offer today since this contract is unsigned. The people I am communicating with are not explaining any of these inconsistencies with the letter of their template agreement, which again is unsigned and rescinded by me, today, 7/26/16. Even if signed, it only details $for current subscriber (*** *** ***), $transfer fee. The current contact points at Cincinnati bell are not making any attempt to reasonably and correctly resolve this.
Regards,
*** ***