Star Office Supply

August 1,
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*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your complaint you filed concerning duplicate payments that were made on your account
Per our accounting department, the $dollars was credited back to your
debit card
It was processed thru *** Bank, which is the third party that processes online electronic payments for Cincinnati BellThis was done on 07-19-
Please let me know if the amount has been credited back to your account
Sue
Executive Care Agent
Cincinnati Bell Telephone

September 1,
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RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
I have researched your account notes and I apologize about the service issues you experience when it rains
Unfortunately, these issues are due to the copper lines that are currently servicing youCincinnati Bell is not going to replace the old copper lines because your area has been upgraded to Fioptics
Per your account notes you have been advised of this and decline to upgrade your services due to radio frequency (RF) not being available for videoI apologize, but Cincinnati Bell no longer runs RF overlay to any customers, however when upgrading to Fioptics you are not required to add the video service to your bundle
If you choose to upgrade to Fioptics you are currently qualified for increased internet speeds up to 1GBUpgrading would involve changes to your current pricing; Your Homepak Lite is enrolled in a grandfathered Priced for Life promotion that is no longer offered, but you would be eligible for new promotions and offers that may be better than your current pricing
If you do consider upgrading your phone and internet service to Fioptics please reach out to me at ###-###-#### and I would be happy to assist you in choosing a new bundle and I will work to get you the best promotions available
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done regarding this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

I don't believe that there was a outage for almost weeksAnd how many customer we're out and up setAnd most of the customer service we're very rude would not help.They needed to be more professional about what's going on get back with the customers and see if the service is back upI believe that Mom needs no bill for all the hassle she went through with her phone I think that would be fair

August 29,
*** ** ***
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Re: Multiple Credit Inquiries
Cincinnati Bell is responding to your Revdex.com complaint
Per our telephone conversation I have received your email and I have already sent a request to *** to
remove the duplicate inquiry from your credit report
I will follow up with you as soon as *** responds to my request
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Per my two responses to *** ***, his account was not paid in time for the Collections deadlineWe sent several Collections notices with no responseIt takes up to business days for changes to be reflected on a credit reportI have explained this thoroughly to the customerWe have contacted our Collections company to confirm the account is being reported as paidCincinnati Bell considers this complaint resolvedPlease consider closing, as no further action is needed on our part.Thank you, MeganExecutive Care RepresentativeCincinnati Bell's Executive Office

February 11,
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RE: *** ***
Cincinnati Bell is responding to your RevDex.com Rebuttal
Your final bill does not generate until March 8th
When this bill prints it should have your charges backdated, and your balance
should update on our website within a week of that dateOnce the bill prints
it takes a few days to post to our systemOnce I have access to it I will
adjust any activation or late fees on the accountWe ask that you disregard
what the website says until your final bill generates and we have time to make
these adjustmentsAs mentioned in my previous response, your balance will be
adjusted in full due to the miscommunication in the product
Cincinnati Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The Cincinnati Bell representative, Megan, is either not reading the responses or is opting to ignore what needs to be done to resolve the issue from the customer's perspective, so I will list them again. Attach a zero balance statement to this complaint Address in writing what Cincinnati Bell intends to do to correct their error in reporting this as a collection to credit agencies This was confirmed to be the case by Cincinnati Bell representative, James, with whom I spoke with on Thursday
Regards,
*** ***

June 29,
*** ** ***
*** *** ***
*** ** ***
RE: ###-###-####
Cincinnati Bell is responding to the complaint you filed with the Revdex.com
Per our conversation on Friday June 26th, I scheduled a repair visit for Monday morning at
the *** *** ***
I also found that number ###-###-#### has been installed and should be working properly
I will forward your concerns on to the proper departments for training and development purposes
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
In the future, we hope to provide you with the customer service you have grown to expect from Cincinnati Bell
Please feel free to contact us at ###-###-#### if you have any additional issues
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Cincinnati Bell not made any good faith effort to resolve the
issue. They have done nothing except offer to replace the battery for
$($for the battery and $to replace it)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I would like to reopen my complaint and I'm willing to agree to the monthly rate of $plus tax and feesThanks for help Ron*** *** *** *** *** *** *** *** *** *** ***O: ###-###-####C: ###-###-####F: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I do not believe this is acceptable due to the fact that the way that the contract was automatically renewed, without my written consentI would think that any contract would only be continued with the actual written consent of the business or customer, not a policy made by inactionAs their customer, I was displeased with their service due to disruptions in service because of problems with rodents/squirrels getting into their service boxes on a annual basisThe ###-###-#### number interrupted and I made the decision to leave Cincinnati Bell at that point. As I told Cincinnati Bell, I would do a settlement with them if it was satisfactoryIt was never my intention to renew any contract with Cincinnati bell. Regards,
*** ***

January 28,
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RE: Account####-###-####,***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Zoomtown speed
According to the records on your account your speed is running at a slower rate than you expected. I have taken you back down to the zoomtown lite service effective today on order ***. The rate for that product is a month for the next months Hopefully in the future we will be able to offer you a higher internet speed. Please keep checking the CIncinnatibell.com website for availability.
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

MESSAGE FROM BUSINESS:I have issued a refund check in the amount of $You will get the check within the next ten daysCincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forwardThanks, Executive Care Cincinnati Bell Telephone Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Its really a shame that I had to go through the Revdex.com to get a resolutions on this issueIts no wonder that CB is having issues
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint 1) It may not be standard practice for Cincinnati Bell to remove existing cable from homes but YOUR TECHNICIAN IN FACT REMOVED MY CABLE LINEThis is not a misunderstanding on my part as you implied in your responseThis is a FACT, I had cable service when your technician arrived at my home and I no longer had cable service when he left because he removed the cable from the telephone pole to the houseThere was no other technician on my property during this time, or any other time in the recentIn addition, the only reason this is an issue is because Cincinnati Bell has been unable to provide services promised. 2) Again it may not be Cincinnati Bell's policy to issue compensation for missed work, but it has been your policy to issue statement credits for inconveniences and screw ups on Cincinnati Bells partThis situation is both.3) As far as the time frame goesIt would take a technician less that minutes to hook up two set-top boxes (the words of your technician) and originally you gave me a week window and now you've moved it to a week wait from the time my installation was originally scheduledIt is my belief, that a months time is too long for an installation to be completedYou started on Tuesday September 6th and I still have not received services promisedIf this is the standard in which Cincinnati Bell operates, I don't know if I can remain a customer.We've have gotten to this point because of the actions (or lack of action) of Cincinnati BellI am not responsible for misinformation provided by your sales team or technical service deptIn addition I am not responsible for you technician performing unauthorized cable removalsThis matter will not be resolved until Cincinnati Bell A - Provides me services promised in a timely manner, and provides some gesture of compensation for an incredible inconvenience and waste of time or...B - Has my cable that was ILLEGALLY removed from my home reinstalled so I can continue patronizing other more worthy businesses.
Regards,
*** ***

March 22,
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*** *** **
*** ** ***
RE: ###-###-####,***
Dear ***,
This letter is in response to the complaint that you filed with
the Revdex.com regarding your internet service.
We were able to
place an order to have the service turned back on
According to our records your service was installed on 3-22- If you experience issues with your billing
please call ###-###-#### for repair issue please calls ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our
customers. On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The email address was never used by my dental office and the contract was never signed!
Regards,
*** ***

September 14,
*** ***
*** *** **
*** ** ***
RE: CBT Account# ***
Dear ***,
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Fioptics Service
There was a miscommunication
regarding the type of service that was available at your home when the sale was madeYour address does not have a RF Overlay Signal therefore each tv will need a box to receive the fioptics tv
We can offer you free boxes for the next monthsThe order was escalated to 10-3-that is the soonest due date we have for an installer to set up the boxes
Cincinnati Bell does not reimburse for loss of wages or lost time due to time off work
It is not our policy here at CBT to unhook the cable from the streetYou would need to check with your cable provider and see if they were responsible for disconnecting the service
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Customer called stating they received another bill and they do not understand what they are being charged for, Previous business responses were unclear as to what charges were waived and which are validCase previously closed as resolved but customer now requesting addl clarification from the business.
Regards,
*** ***

February 23,
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*** *** ** ***
Re: ###-###-####, ***
Dear *** ***
Cincinnati Bell does apologize for the issues you were having with your accountThis complaint was referred back to the *** *** storeOur
records indicate that a manager spoke with you on 02-19-and resolved your issues
Cincinnati Bell appreciates your feedbackCincinnati Bell uses this feedback for training and coaching purposes
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Executive Care
Cincinnati Bell

Per our Phone Conversation today 9-23-the Revdex.com complaint has been resolvedI have issued the order for free boxes back to 7-28-so you will only be paying for boxYou will see a credit on your next bill