Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** MY COMPLAINT WITH THE SERVICE IS NOT WITH THE ABSOLUTE SPEED. AS I HAVE INDICATED TO CINCINNATI BELL--MY SERVICE SIMPLY GOES OFF OR GOES SO SLOWLY THAT I CANNOT UTILIZE THE SERVICE AT ALL. DOES CINCINNATI BELL FEEL THAT MY SERVICE DISAPPEARING COMPLETELY OR HAVING MY SERVICE DELIVERING SPEEDS OF TO KBPS ACCEPTABLE?I UNDERSTAND THAT THE COMPANY CANNOT GUARANTEE MBPS. AGAIN MY COMPLAINT IS WITH THE SERVICE DISAPPEARING COMPLETELY OR RUNNING SO INCREDIBLY SLOW THAT THE SERVICE IS ABSOLUTELY UNUSABLE. THIS RESPONSE BY CINCINNATI BELL SIMPLY DISREGARDS THE ENTIRE ISSUE THAT I AM RAISING

Them receiving the application still does not address my concern that I verified I **ve alone but the data base they rely on says someone in my household has *** service

May 23,
*** ***
*** *** ***
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the 2nd rebuttal that you filed with the Revdex.com regarding your collection account
Cincinnati Bell’s decision has not changed regarding this matterCincinnati Bell considers this complaint closed and the outstanding amount of $is a legitimate charge and no credits are warranted at this time
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

August 24,
*** ***
*** *** ***
*** *** ***
RE: ***
Cincinnati Bell is
responding to your Revdex.com rebuttal concerning the amount that
was referred to *** collection agency
We have contacted
*** and asked them to have the amount removed from the records. This can sometimes take up to to weeks.
I assure you this will be
taken care of and you will receive confirmation once it has been completed
Cincinnati Bell is
considering this complaint to be resolved and closed
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complainI am not except The answer from Cincinnati Bell
Regards,
*** ***

Per our phone conversation today 1-21-at 3:the $was credited to account *** and we will send a refund check
Cincinnati Bell considers this complaint closed

***,
I have left you a message to call me
I do apologize but when we are checking on fiber builds it can take some time to look at all the cost and details involvedPer engineering there are no plans at this time to upgrade your service to fiber this yearIt may be upgraded sometime next yearThe equipment that you are serviced out of is not scheduled to be updatedIf you would like you can visit a Cincinnati Bell Store and change out your modem and see if that gives you any faster speed
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

August 4,
*** *** ** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I have been investigating your complaint and I apologize for the confusion and inconvenience you have
experiencedPer the notes from the repair dispatch sent to your residence this afternoon a trouble ticket has been called into ***
Per our phone conversations you are an out of territory customer for Cincinnati Bell and the outside lines in your area are owned and operated by ***A commit time of by 12PM tomorrow has been given by *** to address the issues with the outside lines
As I advised earlier I will make sure your bill is adjusted for the activation fee and for your time without service
If you have any questions or concerns in the meantime you can reach the Executive Care Team at ###-###-#### and we will be happy to assist
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter
Thank you for your continued patienceCincinnati Bell truly appreciates your business!
Tina
Executive Care Agent
Cincinnati Bell Telephone

This is regarding complaint #***I sent this email to the CFO, *** ***, and I received no responseI still haven't, even after the initial complaint with the Revdex.com. Sent from *** Mobile Mail-----Original Message-----From: ***.*** To: *** Sent: Sat, Feb 10, 02:PMSubject: Difficulty with my account and *** Bell*** ***, Please know that if I didn't feel it necessary to write someone in your position, I surely would not be. I understand that you are a VERY busy man, and have a LOT of better things to do than listen to my situation. Again, if I didn't feel it necessary, I wouldn't be writing. I had an account with *** Bell recently, it was opened during August, I believe, in 2017. I was excited when Fiber Optics came through my neighborhood, as I live in rural *** **. We aren't offered cable there, you have two options, *** or *** **. At that point, I had internet with *** Bell, and it wasn't bad. We rarely had trouble with it, and it was a good price. So, when Fiber Optics was put down our road, I went to the local *** Bell office, on *** **in *** **. After talking to the gentleman there, who was extremely cocky, I decided to talk to my landlord about getting the Fiber Optics run to the house. I set up an appointment with *** Bell to have the line dug, and the salesman assured me that there would be NO DIGGING until after an agreement had been signed by the landlord. She was aware of the transition from *** to *** Bell, that I was thinking of, but there had been no confirmation between the two of us, and she had not said yes. The sales representative also informed me that the company who would be doing the digging would be able to work around my work schedule and again, that NO DIGGING would happen until the paper had been signed, and returned to *** Bell. I knew the appointment date was arriving, and *** Bell had called, repeatedly, while I was at work, almost every minutes, to confirm that there would be someone at the house, above the age of 18, to approve the digging. There was no one, as my son is still 17. When I was able to return the call, I told the rep, specifically, that I needed something set up outside of my work hours. That is when she informed me that they only did morning and afternoon appointments, something the sales clerk on *** **failed to inform me of. I informed her I needed to think about it, and told her to pause the process, but then told her to go ahead and schedule something for the afternoon, since *** Bell still needed the signed paperwork from the property owner, and myseover adult to oversee the project. You can imagine my surprise, when I came home that afternoon, and they were already digging in the yard, and were almost finished. My landlord had NO CLUE what was going on, and I almost lost my home over that situation. She was furious that they were there digging, putting in the Fiber Optics line from the road to the house, in her yard, without her permission. When the young man came out to install the products, I was not informed that it would be an all day situation, as my landlord and I fed the young man, who has represented our Armed Services, lunch and dinner. Both my paternal and maternal grandfathers are WWII veterans, and my landlord's grandson is a Veteran as well. We were honored to feed him, as he was unaware it would take so long either. He was there over hours. He was a nice young man, and he worked very hard during his time there at the house. He informed me that he wasn't sure why *** Bell was still operating with those "old modems", but he couldn't imagine that *** Bell would want it back. He advised me to toss it, and that if there was a problem, *** Bell would not charge me. I did as instructed, and lo and behold, *** Bell charged me. It took two weeks after my initial phone call to *** Bell, and talking to multiple people, before the charges were removed from my bill. I have had nothing but trouble with the services, and I don't have phone service in the home without WiFi. That was the whole reason I ordered it to begin with. So, every time I would call about my trouble, I kept getting apologies. Nothing else, just apologies. Finally, one night, while standing in the middle of the road to get phone service, while on the phone with *** Bell, I did get some help, but first the lady wanted to sell me phone service!! I was livid! I wanted the Fiber Optics to work, not get another service that didn't work! The next day or maybe later that evening, I was able to speak with someone who credited my account one month of service, for the WiFi, and that someone would come out and take a look at my modem. Someone came out, and informed me I had been given a refurbished modem. I was not completely shocked, as for my previous shady dealings with *** Bell. He replaced it, but it continued to go out once a week, and pause, and become pixelated every so often. I was recently in a car accident, and called and informed your company that I was having difficulty paying the bill, due to having to purchase another car. The clerk kept asking me for my payment, and I refused, trying to explain to her the situation, but nothing helped. I became angry, and asked her to notate my account of that. When *** Bell informed me of the closing of my account, I informed the account representative, that I would be making a payment on the 1st of February, and that was all I could do. She kept insisting that I make a payment. I kept trying to explain to her what was happening, and all she kept saying was either make a payment, or we will shut your service off. No empathy or sympathy from her at all. Then on the 22nd of January, my account was disconnected. I was OK with that, I know I didn't pay the bill on time. But on the 29th of January, *** Bell billed me for ANOTHER MONTH of service, that I was NOT receiving. I did NOT make the payment I informed I would, because after everything I've been through with *** Bell, now I'm being charged another month of service. When I called in and spoke to someone on the 8th of February, she had nothing but apologies, and it was disgusting. I asked to speak to her manager, and she didn't want to let me, until I pressed her. Then she informed me that there wouldn't be one available for over and hour. I told her I would hold the line, and in minutes, there was one on there. Then, I got the same thing from this manager, that they would be prorating the bill, as soon as the account was cancelled, and blah, blah, blah. I asked to speak to another manager, and was told someone would call me back within the day. That was when Sen called. When I explained to him what all had happened during my stint with *** Bell, all he did was apologize. He did finally take action, and remove $of late fees from my account, but when he refused to let me talk to his boss, I was floored. You see, I work for ***. I realize your company isn't ***, but I work on the front lines. I have been a Guest Service Agent. I remember working for *** Call centers back in 2001, and responding the same way to people, that your company is responding now. *** almost died, no one heard anything from them for a long time. ** ***, I'm not asking for a whole lot. I'm a hard working single mother of two teenage boys, and I live in the area that the company you represent, that now advertises that you live in the *** area, just like I do. That you are my neighbor, and my friend. Well sir, I have friends, and we don't treat each other this way. We lift each other up, we don't do things without permission, and at ***, when we are wrong, we admit it and do whatever it takes to make the guest satisfied. I have never been treated this way, when making honest complaints and having issues, with any other company I have ever served, owed, or had business with. I intend on sharing my story with everyone I can. And if you can resolve or offer some type of compensation for the HOURS I have spent, worrying, calling, arguing, and being just completely disappointed with the company you represent, I won't be able to give a good representation of your company. I hope you take the time to find a resolution for my problem. I hope to hear from you in a timely fashion. I want this to come to a decent resolution on both parties, because I HAVE to have your Wifi services at my home. I will be going to the *** Bell office on *** **again today. I am returning three boxes, and remotes. I am not returning the modem, as I will need it when my services are turned back on, and am keeping one box for the landlord's apartment downstairs, for that reason also. If I MUST pay for them, I will. Thank you for your time. Sincerely, *** ***###-###-####***.***

June 29,
*** ***
*** *** ***
*** **
*** *** ***
RE: ###-###-####,***
In reviewing our records, I found that number ###-###-#### has been released by *** Mobile and is working with Cincinnati Bell at this time
I have called your can be reached number several times and have not gotten a call back to resolve your issues
I also scheduled a repair tech to go out and check our outside lines. I cannot assist you further without knowing if the line is working in your home
Please contact me at ###-###-#### if you need further assistance
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is still completely
unacceptable to have a *** *** representative lie to a customer to gain
new businessI would not pay $out of pocket to sign up for basic cable service
All *** *** representatives should be 100% knowledgeable of company
policies! It is extremely ludicrous consumers can be taken advantage of like
this.
The form/policy was not
available at the time or I would have been able to download it from your siteI had to go
into a retail store to get a copy.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** February 6, 2015The point is I called and it didn't work that day so I called the *** and informed her that the isn't working would there be a charge to talk with her in this case. She said no. I proceed to tell her about the computer. I would like credit now, for the trouble this company is giving me. You see, I like near *** ***. In good weather I can walk there. I don't mind to keep fighting for this because it is recorded that I called. Did they asked the representative did she say that? No! Ask them to ask herThan you for your help in this matter.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am happy to report that the issue with the internet has been resolved! The executive office contacted me and was very nice and helpful, thank you to *** for the contact and resolving the issue! I am in college and a mother to a month old and I am so happy to be able to stay home to work on school instead of going to the library to work on it without her! Thank you again!
Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I submitted a complaint against Cincinnati Bell, Inc with the Revdex.com on 10/19/ I accepted the company's offer on 11/7/and no changes have been made to the account Will you please reopen the complaint or mark it as unresolved?Sincerely, *** ***

I already had that form that was sent to me as an attachment yesterdayI did not know that was the form she was referring toThis is the form that prompted my complaintThe form states to attach to the applicationJoanne stated she would send my original application back to me but not all the verification I sent in with the original applicationShe stated I needed to send the verification in againI explained to her that the verification is the same as what I sent in originallyThen, Ellen stated I needed to submit a new application with all the verification I sent in for proof of receiving Medicaid, SSI, Social Security, residency (a form from HUD Section that states the beginning of my lease and household composition)The application states that I CERTIFY that all the information is true to my knowledgeThis form that I didn't know was called an *** asks me to CERTIFY the same information I already sent inI'll send it in today but I prefer to wait until I see a resolution by receiving the government supported benefit that I applied for in August and I'm eligible for

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
My bill indicates services that I do not haveCorrect the bill and update the amount owed.The services I do not have are Whole Home DVR & additional HD boxes
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint No, I am still not satisfied. Calling the customer care team obviously didn't do much to help me. The call lasted long enough. After I get my bill taken care of with you, I may contact *** ***I have come to realize that your collection efforts are horrible as wellI spoke with a rep on 9/and gave them a post dated check for 10/Well, not only have I received calls from an number representing Cincinnati Bell but yesterday I received a letter telling me I am past due on my accountMaybe spend more time getting your system together that way it makes it more enjoyable for the customers!!!!!
Regards,
*** ***

Attached is a copy of the contract for servicesThe early termination fees are valid on the account

July 27,
*** ***
*** *** ***
Middletown, Oh
RE: ***
Cincinnati Bell is responding to the complaint you filed with the Revdex.com of Ohio
In reviewing your bill, I found that you were billed $plus tax for unreturned equipment
Once
the equipment is returned, your remaining balance will be approximately $
Per notes on your account from 07-14-16, you were using your own personal modem that is not supported by Cincinnati BellAll was working fine when the technician leftI also could only find one call to our technical support department reporting problems
A courtesy credit has already been applied in the amount of $for your inconvenience
I will forward this on to a technical support manager to see if any additional credits are warranted
It is never Cincinnati Bell’s intention to upset or frustrate our customers in any wayOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sue
Executive Care Agent
Cincinnati Bell Telephone