Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Cincinnati Bell Technical Support has been in communication with the customer to resolve the issue and answer technical questions regarding the connection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
I still think their policy is short sighted and not a good way to treat their customersI was not informed of the policy at any time
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The response I received is obviously a generic/form responseIt ignored my request to have Cincinnati Bell provide the digital recordings for the initial calls to their office and the times they made sales calls and I told the reps I was not interested and asked to have my information removedIt ignored the fact that I have already asked to be added to the do not call list on several occasions and they lied about doing soIt ignores that the rep I originally spoke with to cancel on 5/25/lied to me about what actions she would take.I am awaiting a genuine response adressing all of these issues.and Cincinnati Bell providing digital audio files of those conversations in .wav or ;mpformat.Regards,*** ***

*** ***
*** *** ***
Amelia, ***
RE: ###-###-####
Cincinnati Bell is responding to the rebuttal complaint concerning your frustrations with our outsourcingPlease know that this was a corporate decision to outsource the call center
We are currently in the process of bringing our jobs back to the United StatesWe have opened a new call center in *** ***
The policy to request an American agent was just implemented July 11th of this yearThe representatives are supposed to try to resolve your issue before transferring your callIf the customers insist on being transferred, the representatives should not question the customer and make the transferI apologize that this process was not followed in your caseI am forwarding this on to the Manager of the call center in the *** to make sure this process in being enforced
I have also verified that customers who have our unlimited long distance plan can call from landline to cell phone within the United States with no additional costsThe information you was given was not accurateThe only time a fee would apply, is if you were calling internationallyI have also forwarded this information on for coaching and development purposes
I found that when you called in to the residence office on July 19th, the representative added the Non-Pub status and lowered your monthly billYour long distance was not changedYou have had the unlimited plan since September 2,
Again, I apologize for any inconvenience you have endured during this process
Thank you for bringing these issues to our attention and allowing us the opportunity to assist youIn the future Cincinnati Bell hopes to provide you with the customer service you have grown to expect from Cincinnati Bell Telephone
Please feel free to contact our office at ###-###-#### if you have additional questions or concerns
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I do not have zoomtown, I know there is no fiber optics on my street. but I should be given a better deal since I'm paying full price for a speed I haven't come close to for months
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** they need to get what ever is wrong with the internet speed I use to get 2mega bite here all the time till lighting struck the wires up the road last summer now I don't even get mb most of the time when I do speed test all I get is something download speed and about same upload the speed im getting aint even worth paying for right now

August 3,
*** ***
*** *** ***
*** *** ***
RE: ###-###-####,***
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the denial of your service
It is never Cincinnati Bell’s
intention to upset our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
Since we do value you as a customer and appreciate your business, I have had our collections department restore your service today
Please contact our collections department to make payment arrangements. They can be reached at ###-###-####
Again, I apologize for any inconvenience this may have caused
Please feel free to contact our office at ###-###-#### if you should have any questions
Sue
Executive Care Agent
Cincinnati Bell Telephone

I have left a message for the customer with my name and # and advised him that I have waived the charges for the full month of service for the internet

The information Cincinnati Bell gave is not true :( The PASSWORD was repeated SEVERAL times to the woman that we refer to that is THE ONLY PERSON IN THAT SO-CALLED DEPARTMENT, and she STILL once again, THIRD time it got mixed up(Each time we find this out after they don't show at a scheduled time)We gave for our PASSWORD: ***PIN: ***And NOBODY but the woman that keeps messing this up has contacted us, and we don't want to waste any more time trying to communicate with somebody that can't get this information correct. Also, when we called the last time fed up that once again our time wasn't important to Cincinnati Bell, (not showing) after a few connections, we talked to another woman that read thru the SEVERAL notes in our file from that woman, and she right away realized this was a confusing big mess, and said it was all mixed up, and she was going to talk to this woman about the mess and try to straighten things out, then she'd return my callShe never called back :(

According to the credit bureau and CBT credit and collections group this complaint has been resolved

March 16,
*** ** ***
*** *** ***
*** *** ***
RE: ###-###-####
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com
concerning the expiration of your promotions
Cincinnati Bell’s
promotions
are only added for a twelve (12) month period.
This practice is considered Industry standard
Cincinnati Bell will call
you a month before your promotions expire and give you the offers available at
that time. I did find that you were notified twice in
February asking you to call us so we could discuss the promotions and did not
hear back from you
I forwarded your complaint
on to a Retention Specialist. He added
new promotions todayI show your new monthly
charges will be $98.76, excluding taxes and fees for twelve months
It is never Cincinnati
Bell’s intention to upset or frustrate our customers in any way. On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Cincinnati Bell may stands behind their decision on this complaint, BUT that does not change the fact that I was mislead into obtaining services from their company by advertisingA company this large should not take months to update their websiteThis is the definition of "bait and switch".
Regards,
*** ***

May 20,
*** ***
*** * *** **
*** ***
*** ** ***
RE: CBT Account# ###-###-####, ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the bill that was sent to the collection agency
In reviewing the notes on
the account, I did find that your Cincinnati Bell equipment charges were not valid and have been waived
The final bill for that account is now and we are sending a notice to the outside collection agency to remove this account from your credit report.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative Cincinnati Bell Telephone

I am calling the customer today: I have scheduled an install for Fiber MBPS due date is 9-9-(12-4) (Saturday appointment) that is the soonest Saturday that we haveWhen the fiber is installed there will be a temporary line until the line can be buried in a few weeks after the installThe order # *** and there is a new account # assigned ***I was able to keep the rate the same for the first yearOnce the fiber is installed the customer will be able to get speeds up to MBPS
Thanks,
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Hello Revdex.com, I have attached my refusal letter. I am not satisfied with CBS response once again (see below). They are still claiming wires have been cut and I have had the wires inspected and they have not been cut. All I want is for CBS to activate my phone lines as agreed to. As you can see by all of the communications they have openly admitted they gave me the information and have stated wires have been cut. After an inspection this weekend there are not wires that have been cut and they need to get my phone lines working. What it boils down to they didn't want to do their job and charge me for something that is their responsibility to do. Please advise
Regards,
*** *** Hello,I wanted to take this time to let you know I had different contractors come out and inspect my telephone wires this weekend. There results were the wires were not cut anywhere.You have stated the 1st technician stated the wires were cut and the 2nd technician followed suite.In either case, again neither technician went into the base to inspect the wires and this time I was present with the contractors. The only thing that was seen was there were a few wires that were disconnected from the DMarc but cut wires anywhereAgain, I state your technicians didn’t do their job and need to come and fixed the issue

December 30,
*** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
Cincinnati Bell’s internet service has two price components; a monthly service fee and a modem feeThe modem fee is
listed on Cincinnati Bell’s website and included on receipts
The Terms and Conditions for Cincinnati Bell’s internet service contain a list of the Cincinnati Bell provided hardware and software that a Customer’s network must include in order to receive Cincinnati Bell’s internet serviceThe modem that is provided by Cincinnati Bell is the only hardware fully tested for our network and the only equipment fully supported by Cincinnati BellIf the modem stops working, Cincinnati Bell will replace it at no additional costPlus, Cincinnati Bell offers 24xtechnical support for all Cincinnati Bell provided equipmentMany of the retail modems available in the market are not compatible with Cincinnati Bell’s internet and video service, and, if connected, will significantly degrade your experience or even render the service inoperable
However, since you have chosen to use a non-CBT provided modem, you can return the modem that Cincinnati Bell has provided to any Cincinnati Bell retail store; a representative from the store will issue one receipt for returning the equipment and another receipt for the placing of an order to remove the $modem fee from your account
It is important for you to understand that since you are using a non-CBT provided modem, Cincinnati Bell will not be able to provide helpdesk or remote troubleshooting of that device, and will not be able to guarantee that the device will work with our serviceAlso, there may be additional charges for technical support associated with a non-CBT provided modem
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I would have never signed up for service with Cincinnati Bell if it was not for their advertisingTo get a response that basically says "opps we forgot" is not acceptable. I pay double for having to obtain services from two different providers, for services that were offered to me as a bundle for a lower priceCincinnati Bell can keep the insulting one month credit that was offered to meIt is nothing compared to the money that I am paying out due to their advertising. For such a big company to give an unprofessional response of "Oops we forgot" is concerning
Regards,
*** ***

October 9,
*** ***
*** *** ***
*** ** ***
Dear *** ***,
You have the lowest price available at this timeThe
price online is a one year introductory price for new customersYou have
already received the one year introductory rate.You may call and make changes
at any time to your packageA credit for $was applied on 09-19-Your
October 16th bill will reflect the changes in billing
Cincinnati Bell has closed this complaint
Sincerely,
Rhonda
Cincinnati Bell

In order to qualify and have the *** discount added to the account the customer is responsible for filling out the form that was attached and returning it to the *** departmentIf the customer has any questions they can call ###-###-####Cincinnati Bell considers this complaint closed