Star Office Supply

***,
As a courtesy I have adjusted all of the charges and you now have a balanceI will send an update to the credit bureau
Thanks,
Executive Care
Cincinnati Bell Telephone

I expect Cincinnati Bell to credit my account for two months lost service for two weeks

Per my phone conversation today 3-28-with the customer she was told to disregard the current billThe final bill will print after April 10th and I will follow up with her at that time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Working with Melissa from Cincinnati Bell executive care team to have the matter resolvedSame as before, this case will stay open until the matter is resolved
Regards,
*** ***

January 24, 2017 *** *** *** ** *** ** ***RE: *** *** Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your Cincinnati Bill. According to our records your promotions expired on 5-19-
which increased your bill from $a month plus tax and surcharge to $a month plus tax and surcharge The increase monthly was approximately $a month. The 5-22-invoice had a bill message detailing the increase. The service was denied on 1-12-for nonpay since the full payment was not being made each month which caused the account to get behind. Your current balance is $I have waived the late fees for you. Here is a breakdown of your bills and payments: DATE CURRENT CHARGES AMOUNT DUE PAYMENT5-22-$$$*** 6-22-$$NO PAYMENT7-22-$$$208.048-22-$$$216.009-22-$$$214.3410-22-$$$216.0011-22-$$$***.001...⇄ due now $187.51I waived late fees totaling $as a courtesy. Please feel free to call the RSC @ ###-###-#### and they can look at your account and see what promotions are available at this time to reduce your bill. Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Melissa Executive Care Representative Cincinnati Bell Telephone

January 6,
*** *** ***
*** *** ***
*** ** ***?
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
As a courtesy I have issued a credit of $for one month of Zoomtown Internet
serviceThe balance on cancelled account 513-104-9608,is now -$
A refund check in the amount of $will be mailed to your address: *** *** *** *** ** ***within 7-business days
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They responded quickly and very respectfullyI will continue to be a customer and refer customers to use Cincinnati bell.
Regards,
*** ***

The reason why Cincinnati Bell response was not acceptable is because of them making excuse off why my service is not at the speed I'm paying forThen they said it's not guaranteed to get the speed I'm paying, that's unacceptableIf I'm paying for a certain speed that's what I wantI do understand that their hardware in many buildens can be bad giving out a bad speed but once again it's up to Cincinnati Bell to fix their connectionsI'm also aware of position , and distance of equipment can affect signalOr to many devices runningEvery body knows your computer can be slow and need a cleaningIf it's not Cincinnati Bell hardware thats causing the problem its none of the he other problems previous listedCincinnati needs to ensure that customers are getting the Internet speed thier paying for if not I believe discounts are in order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.Cincinnati Bell made a change to my service that I did not requestI was forced into Fioptics and as such should still have the same billingFurther, I was told MULTIPLE times that when the switch to Fiop was made, my bill would not be increasedI tried to resolve the situation via email, but was given different stories and not once could someone explain why my bill went up b\c Cin Bell forced me to change service
Regards,
*** ***

May 16,
*** ***
*** *** ***
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the rebuttal that you filed with the Revdex.com regarding your fioptics tv service
According to our records a tech visit was scheduled for 5-10-
between the hours of 12-The tech called at 1:to let you know that he would be there in minutes you decided to reschedule the visit since you had to leave by
Per the repair records as of today the service is working and all repairs were completed
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

June 17,
*** ***
*** *** ***
*** ** ***
RE: CBT Account# ###-###-####, ***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning the $modem fee.
Cincinnati Bell’s goal is to become closer aligned with our competitors*** *** currently charges $per month for a modemThe benefit of paying a monthly fee for the equipment is that you don’t have to worry if the modem breaks or stops working properly, we'll replace it, for no additional feesIf the equipment becomes obsolete in the market, we will also replace it.”
"Cincinnati Bell requires our customers to use the modem provided by Cincinnati BellThis is to ensure you get the speeds we can deliver and also allows us to troubleshoot the modems configured to work on our network.
The modem is property of Cincinnati Bell, and must be returned if you cancel service You are entitled to a modem all you need to do is go the Cincinnati Bell Store and pick up a modem. I apologize for any confusion all of our internet customers pay the $a month
Our website Cincinnatibell.com displays the following terms for the internet:
Advertised Internet price does not include $4.99/momodem equipment feeIf the equipment ever fails, support and / or replacement of your Wireless Networking Modem is included (compared to $5.99/mowith *** *** ***)
Cincinnati Bell feels that we have answered this complaint and consider this complaint closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thanks,
***
Executive Care Representative
Cincinnati Bell Telephone

June 24,
*** ***
*** *** ***
*** *** ***
RE: ###-###-####,***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning
your Internet speeds
I have spoken to our Technical Support Zoomtown manager and found that due to the distance between your home and our Central Office, we are not able to increase your speeds at this time
Per our conversation that took place on June 23rd, we offered to change your account to our Zoomtown Lite pricing which is $per month. We have also added an additional $off promotion for months making the monthly cost $Your promotion will expire on 06-18-16.
A courtesy credit had been approved by the Zoomtown Manager and added to your account in the amount of $This left you with a credit balance of $110.14. Per your request, we will be mailing you a check for that amountPlease allow to business days for the check to arrive
It is never Cincinnati Bells intention to mislead or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Cincinnati Bell has refused to update any available ports to allow for Internet serviceUnfortunately, their rural customers are not worth their time or money to provide even basic InternetThis is unacceptable business practice to leave customers with zero options simply because it doesn't make them the highest returnsVery unsatisfied with Cincinnati Bell.
Regards,
*** ***

Hi ***, Attached is the contract that was electronically signed by the customerIt was sent to email address *** Let me know if you have any other questions. Ryan M.Quality & Process Improvement SpecialistCincinnati BellWork: ###-###-####Email: ***

Dear *** ***,
As you stated, the contract agreement states the autorenewal and notification is sent on the bill advising of the contract renewalThe early termination fees are validWe can only waive the early termination fees if you bring your service back and sign a new contract
Thank
you

I need to have the Cincinnati Bell Account # that you are referring to so that I can investigate your complaint.
Thanks,
Melissa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I wasn,t on anything other they can put any thing in the computer and take it off when they want to and no body knows what they do because they are never want to send you nothing out in writing Iam not satisfied until they put it back the way they promised whene I signed up for the plan
Regards,
[redacted]

May 19, 2015
 
[redacted]
 
RE: CBT ACCOUNT # [redacted]
 
I am responding to the Revdex.com rebuttal that you filed.
 
Cincinnati Bell will not be issuing any additional credits on your account regarding this Revdex.com complaint.  We made a courtesy adjustment of $16.60 to adjust two late fees.
 
Your account is set up to receive paper bills and the electronic billing has been shut off.
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Cincinnati Bell considers this complaint closed.
 
 
[redacted]
Executive Care Office
Cincinnati Bell Telephone

May 4, 2015
          
[redacted]     
[redacted]   
[redacted]
###-###-####
 
RE: Cincinnati Bell Fioptics Account# [redacted]
 
Dear [redacted],
 
This...

letter is in response to the complaint that you filed with the Revdex.com.
I have reviewed the account and the preferred package that you signed up for in January did not include the [redacted] channel or the [redacted] Network.  The package was not downgraded since you purchased it.  Those two channels are on the elite package which is $10.00 more a month.  We pulled the live call and listened to the conversation and the two channels were not discussed as being a part of the preferred package.  I apologize for any miscommunication.
 
If you would like to upgrade to the Elite Package it is 10.00 more a month for that package.
Please call ###-###-#### and they can issue an order to have you upgraded to the Elite package which includes both channels.  Game Show Network is channel [redacted] NETWORK [redacted]
 
It is never Cincinnati Bell’s intention to dissatisfy our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Office
Cincinnati Bell Telephone

February 21, 2017
[redacted]
RE: Revdex.com Complaint

[redacted],
 incinnati Bell is responding to your Revdex.com complaint.
Cincinnati Bell requests you provide more information regarding your account you are inquiring about....

Please provide a Cincinnati Bell account number and address that the service was listed at in order for us to further investigate this matter.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thank you,
Megan
Executive Care Center
Cincinnati Bell Telephone