Star Office Supply

October 13,
*** ** ***
** *** ***
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to your Revdex.com complaint
The following is an explanation of your current charges: Fioptics Elite TV ($60), HD/DVR Combo Box ($7.99), Fioptics
Megabyte Internet ($24.99), Wireless Networking ($7.99), HomePak Advantage Telephone ($5) and a Federal Communications Commission charge ($5.32)You are receiving a $bundle credit, which is credited off of your total bundle amountThis brings your total to $before taxes and surchargesYou are receiving $in promotions (included in the prices listed), as well as two additional HD Receivers currently rated at a promotional rate of $Unfortunately, Cincinnati Bell cannot provide an exact quote of services after taxes and surchargesHowever, it is important to keep your balance current to avoid paying late fees, in addition to your standard monthly rate
As a one-time courtesy, I waived your $late fees for the past two billing periods, bringing your current amount due to $Moving forward, valid late fees will be applicable
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I thought this matter was taken care of, however I have received another bill from Cincinnati BellPlease helpThanks
Regards,
*** ***

The charge of $was for service that was provided to the customer from 1-19-thru the billing date of 3-31-Service was disconnected on 3-16-but we do not prorate the charges so the customer pays for the full month of service
According to our records the customer called in on
3-3-because the modem would not train up so a tech went out on 3-9-and repaired the service and again on 3-15-customer called said service not working did not wish to troubleshoot asked to have service cancelled
These are valid charges and if this is not paid it will go to the outside collection agency
Cincinnati Bell considers this complaint closedExecutive Office
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Sue has contacted me and gave me information to regarding the transaction, which I have forwarded to my bank and they are researchingI am continuing working with Sue to verify charges on my bill since the information on the balance of the online bill is still not clear.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I am not charged the $transaction fees on each transactionI did not request initially for a change to be made and should not be charged for any changes Cincinnati Bell has decided on themselves to makeI sincerely appreciate everyone's time for attending to this matter.
Regards,
*** ***

February 19,
*** ***
*** *** **
*** ** ***
RE: Fioptics
Account# *** ***
Cincinnati Bell is responding to the rebuttal that was
filed with the Revdex.com concerning the Fioptics Account.
According to your rebuttal your service is working and
you have fioptic internet mb and you are paying $a month for that
particular service
The promotion was given to you as a courtesy and a
promotion only lasts for months. It
is our policy to let customers know that we are giving them a promotional
rate. You mentioned you did not sign
anything meaning you are not under contract with Cincinnati Bell
You are responsible for payment for services that have
been rendered to you
Your service was installed on October 3, 2014.
According to our records the amount that you owe is
$520.26. The account is past due and has
been for several months
I have attached the breakdown from start of service to
current bill
Cincinnati Bell considers this complaint closed
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

March 2,
*** ***
*** *** *** **
*** ** ***
RE: ***
Dear *** ***
Cincinnati Bell has reviewed your accountYou called to cancel your service on 12-14-and the services were disconnected on 12-17-All credits were applied to
the final bill for equipment returns
The final bill is correctNo credits are dueCincinnati Bell does not pro-rate final billsThis is in our terms and conditions
Your final bill was referred to a collection agency on 03-09-since it was unpaid
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

September 7,
*** *** * ***
*** *** ***
*** ** *** RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
I apologize about the service issues you have been experiencingPer our conversation on the phone yesterday
when I received your complaint you already had a repair visit scheduled for Saturday 9/3/
Engineering tested your line before that appointment and found some errors so your appointment was pinned to a top tier technician and he was made aware you were having issues in the evenings
When we spoke yesterday you verified while service is working better and not completely dropping you are still having issues with the service freezing up around the same time of eveningI relayed this information to the technician’s team lead and he communicated he was in the process of contacting Duke Energy regarding your situation because of some non-standard work at the pole with a street light that could be causing an inductance issue for youI left a voicemail on your home phone with this same information this morning
I will follow up with you as soon as I receive an update from his communications with Duke and I will make sure you receive any billing adjustments applicable for your time without service
Cincinnati Bell truly appreciates your patience in letting us resolve this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***, We consider this complaint closedHere was our last response and it remains the same. Cincinnati Bell** response remains the sameWe already applied a credit of $to the balance on the accountThere is an outstanding balance on the account due to early termination fees for disconnecting service prior to contract expirationThe service at your business location was disconnected on 3/30/and would not have moved to your homeThe service is inactiveCincinnati Bell considers this closed.Thanks! *** ***Quality & Process Improvement SpecialistCincinnati BellWork: ###-###-####Fax: ###-###-####Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The final bill is valid when service was set up in the final bill was not waived but we did allow the customer to set up new serviceWe have guidelines set up to allow customers to get service as long as the final bill is over years old and under $

March 29,
*** ***
* *** ***
*** ***
Cincinnati, Oh
RE: ###-###-####
Cincinnati Bell is
responding to your Revdex.com rebuttal concerning your final bill
The bill dated February 17th
is for service from 02-17-up to 03-17-16.
However, Cincinnati Bell charges a full month of service for Internet
and Video. These services are not
prorated
Your final bill shows
credits for phone service back to 03-07-16.
That is the date that *** *** *** requested the port out
I apologize, but no
additional credits are warranted
Sue
Executive Care Agent
Cincinnati Bell Telephone

October 13,
*** ***
*** *** *** ***
*** ** ***
RE: ###-###-####
Dear *** ***,
Cincinnati Bell has reviewed your accountWe do
apologize for any technical issues you have been experiencingOur records
indicate that a technician was
at your home on October 10, and resolved
your issueA repair credit was applied today for $This will show online
and will reflect on your October 22nd bill
If you have any further issues please call ###-###-####
Please provide trouble ticket ***
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. ***, are you stating that Cincinnati Bell still stands on the outstanding bill being in collections when I was never given the opportunity to pay bill before it went to collections???? I am still requesting the Revdex.com investigate Cincinnati Bell billing practices and see if there are any other complaints re: billingI am asking to have this removed from my credit as well, so is that not an option? Again when I never got a chance to payI am not stating I wont pay what is owed, I just want to make sure this is validAlso aren't there a statue of limitations with reporting things to collections?? This account was closed in 2012, but reported to my credit in Things just don't add upThis has been the WORST EXPERIENCE EVER with Cincinnati Bell!!!!
Regards,
*** ***

September 20,
*** ***
*** *** **
*** ** ***
RE: CBT Account# *** ***
Dear ***,
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Cincinnati Bell Bill
According to our records the
social media team has handled your complaintYour total due is $All of the adjustments for late fees and activation fees were waived
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have reached back out to *** with the information provided from Cincinnati Bell's responseI was told by the *** rep that they no longer partner with Cincinnati Bell and am therefore no longer eligible for the promised creditIt was also mentioned that I am not bundled, which I do not understand since all services were setup in unisonI will be submitting a subsequent Revdex.com complaint against ***, but will not accept this reply until the promised credits are received by either *** or Cincinnati BellAt this point, both companies are pointing fingers at each other and neither is presenting a viable solution (providing credits)
Regards,
*** ***

February 23,
*** ***
*** *** *** *** ***
*** ** ***
RE: ###-###-####, ***
*** ***,
Cincinnati Bell is responding to your Revdex.com complaint:
Upon investigating, it was determined that there is already a disconnect order in place for your
services, set to take place 2/27/Please return all equipment to the nearest Cincinnati Bell store within days of your disconnect to avoid equipment charges
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thank you,
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
if they cant do any better on the speed they need to quit screwing every body charging for mb internet service if they cant give it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
You may have been charging me for something I never received from Cincinnati Bell, I had a router taken from my house that I paid for by your representative that did not belong to Cincinnati BellAll I am asking for is the return of my router that was taken If my router can not be returned I will take the $that it cost me to purchase.
Regards,
*** ***