Star Office Supply

According to our records there was a call made to have service moved on 7-10-but the person did not know the exact address to move the serviceThe service was never cancelled so it was denied for service on 9-15-I have went in and waived all of the charges and there is a balance on the
account
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

February 9,
*** ***
*** *** ***
*** ** ***
Re: ###-###-####,***
Dear *** ***,
Cincinnati Bell’s position standsAlthough you may not agree with our position there is no new information
Cincinnati Bell considers this complaint closed
Sincerely,
***
Customer Care
Cincinnati Bell

January 4,
*** *** *** ***
*** *** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com complaint
The pricing and promotions on your account have been
reviewed several times
by Cincinnati Bell’s Executive Care Team
It has been explained multiple times promotional offers
and pricing are not permanent on any customer’s account
You are currently receiving $in promotional
discounts per monthWith these discounts your current monthly service fee is
$before taxes and feesThe services currently included in your bundle
for that price are HomePak Lite, 10MB internet, and Fioptics Elite video
package on (3) set top boxes
This promotional rate will expire on 9/18/At that
time you will be able to speak to Cincinnati Bell’s Retention team regarding
new promotions you may apply for
If you have any further questions or concerns regarding
your account you may reach the Fioptics Helpdesk at ###-###-####
Cincinnati Bell considers this complaint closed
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I continue to get "spam" messages and I have lost a tremendous amount of emailsPlease adviseA credit on my account needs to be processed for all of the inconvenience

The customer called in on 12/4/and was advised of the credit being applied due to an error in bilingThe call was received after complaint received

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 28, 2015*** ** *** *** *** *** ** ***RE: ###-###-####,***Cincinnati Bell is responding to your Revdex.com rebuttal.I apologize if you did not receive a promised callback regarding your paymentI have researched the notes and found a callback was scheduled by a Collections representative on 11/19/Per the notes you spoke to another representative later that day that issued a courtesy adjustmentI have sent this to the supervisor in Collections to be further investigated.When a check payment is returned you would need to contact your bank to inquire as to the reason for the returnThere are a number of reasons for payments to be returned by a customer’s bank including insufficient funds or an error in the bank account information providedYour bill dated 11/16/in the amount of $was due on 12/7/At this time you were enrolled in Autopay and set a maximum payment amount of $The $payment was processed on the morning of 12/7/The same afternoon the Autopay feature on your account was deactivated and a payment of $was processed by a Collections representative.The $payment was then returned by your bank on 12/14/This request for return is received in a report from your bankCincinnati Bell is not given the reason for the return requestPlease contact your bank to inquire as to why your auto payments were being returned.I spoke to Drew Aregarding your request to speak to himHe has advised he called you and left a voicemail on contact number ###-###-####You can reach Drew on contact # ###-###-####.Cincinnati Bell considers this complaint closed.TinaExecutive Care Representative Cincinnati Bell Telephone

June 25,
*** ***
*** *** **
*** ** ***
RE: CBT ACCOUNT # ***
I am responding to the Revdex.com rebuttal that was filed regarding a request for a paper bill
In order to get a paper bill each month you will need to call ###-###-#### and request to have a paper bill mailed to you
According to our records you have authorized an electronic bill through a 3rd party vendor and we are not able to stop that request you have to have your bank or payee remove the electronic bill request
You may need to look at your bank’s or payees terms and conditions regarding this issue
Cincinnati Bell considers this complaint closed
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Office
Cincinnati Bell Telephone

February 26,
*** ***
*** *** **
*** ** ***
Re: ###-###-####,***
Dear *** ***,
Cincinnati Bell has reviewed your accountUnfortunately, your area is at full capacityZoomtown cannot be added for any customers at this time in your
area
At this time, your area is not on our build-out plans for Fioptics in the near futureOur sales representatives will notify you when Fioptics is available in your area
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I am willing to consider complaint closed when or if thy ever restore phone serviceLast week they were still calling me with two different optionsOne wanted to install a modem and the other said that would not be necessaryIf they can get a phone to work in my house I will consider it closed Had I not filed the complaint they would not be this far alongThey had absolutely no inclination to call me back and did not call back until I filed the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It is always show 3G on my all phoneI never had 4g show on my phone
Regards,
*** ***

Per our phone conversation I have credited your bill $and have rated your modem free for months that saves you $a monthI hope this resolves your Revdex.com Complaint!
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience
we’ve caused you, and appreciate the opportunity to better serve you going forward

*** Bell stands by our previous response and our original decisionWe consider this escalation to be closedThank you for your business

Cincinnati Bell** response remains the same
We already applied a credit of $to the balance on the accountThere is an outstanding balance on the account due to early termination fees for disconnecting service prior to contract expirationThe service at your business location was disconnected on 3/30/and would not have moved to your homeThe service is inactive
Cincinnati Bell considers this closed

November 5,
*** ** ***
** ** *** ***
Newport, Ky.
RE: ###-###-####
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com
concerning funds being reported to *** ***
I called *** *** and
provided them with your SSNThe did find records, but nothing reported by
Cincinnati Bell.
I also found a reported
amount of $from account 859-103-1815.
This amount was paid in full on 09-23-15. Diversified informed me that the amount had
been removed from the records. Your
online records will be updated today showing it removed
At this time, there are no
past due amounts that have been referred by Cincinnati Bell
Please contact our office
at ###-###-#### if you have any questions
Sue
Executive Care
Representative
Cincinnati Bell Telephone

Cincinnati Bell has previously responded to *** *** concerns (please see below)We have no new information to addThank you *** Executive Care RepresentativeCincinnati Bell's Executive Office Date Sent: 11/20/3:53:PMNovember 20, 2015 *** ***Gamma CtCincinnati, Oh 45231 RE: ###-###-#### Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning converting to our FiOptics product. I have reviewed your account and found that our FiOptics is available in your area When you choose to switch to the fioptic product, all copper lines are replaced with fiber optic lines I apologize if you were given incorrect information and led to believe you could have both copper and fiber lines I have forwarded your concerns on to a Supervisor for coaching and development purposes. It is never Cincinnati Bell’s intention to mislead or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Cincinnati Bell works diligently each day to better serve the people in this community To meet the demands of the growing and changing telecommunications industry, Cincinnati Bell has had to hire a substantial number of new employees, implement new systems and products Sometimes transformations or upgrades do not go as well as anticipated. In the future, Cincinnati Bell hopes to provide you with the customer service and products you have grown to expect from Cincinnati Bell Telephone. ***Executive Care AgentCincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
When I have called on the 1/30/and wanted to continue having the same service at the same price I was refused and tolled my new price would be more and there is nothing could be doneAfter that I told the person to close the account!!! There was nothing to think aboutAs I would get the dollar deal with the choise of other company's I can go withYou have failed to let me know that the price will or have changed and when I closed the account the manager called me and told me they could do the the special after allWich was after I have already returned the equipment on 2/2/since I have closed the account with my last call!!!!!!!!!!! You have been lying and makin things up and I want to have copy of the conversation we had on 1/30/where I told you I will think about itIt's simply not trueThe policy that you will not prorate the service for the last bill is very new to meSince when do you start charging people for not using your serviceIf I get 1/month of service shouldn't I pay for 1/2??? I guess not with Cincinnati Bell!!! You will raise the price with out warning and then charge a full month even if it was for one day!!!! Nice to find this things out after getting in to last month. Attached is a copy of a returned equipment per 2/2/16!! It was Tuesday the first day I could return it after the weekendDon't seem like I was thinking about it.P.S I think I will make this viral and let the prople on Facebook, Tweeter, and YouTube decideIf you keep trying to rip me off I will make you loose so much money it will look funny when I'm done that all this was over a dollar bill
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
***

February 23,
*** ***
*** *** ***
*** ** ***
Re: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountWe do apologize for any technical issues you may have experienced. Our records indicate that there was
only one call to report video issues on 01-05-We do not see any prior contact to this date to report any issuesRepair credits are based upon the day an issue is reported until it is resolvedYou have since cancelled serviceThis is a corporate policy
Cincinnati Bell has decided to go outside this corporate policy and issue a month credit on the Whole Home DVRYou had a promotional rate at $per monthA credit was applied today for $A refund check will be mailed to your home within 7-business days
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

Your order to disconnect service will be completed today, 11/3/and dated back to 10/12/There will not be any early termination fees on the accountYou will receive a final statement dated November 19th with the prorated credit back to 10/12/