Standard Heating & Cooling of Chicagoland

I purchased a lifetime leather warranty and I have a tear in the sofa now they refuse to make any concessions or repair the furniture Teresa was very RUDE!!!!!!!!!! She needs better training !!!!!!!!!!!!

I purchased the Arthur piece sectional sofa in store along with the ottoman and insurance
The above couch mentioned was delivered on March **, After a few uses we noticed the chaise lounge was squeaking loudly and the couch in the middle looked as if it was sinking inward
We called and had a technician in our home on July *, He took apart the chaise lounge and said “these pieces of woods are warped, this needs replacing.”
He also stated everything else looked fineI insisted he take a look at the other part of the couch because by just looking at it you could tell it looked as if it was sinking inHe opened it up and said, “The springs needed replacing” and that he would write it all up and we would hear back from the Claims Departments First issue is that he did not want to open up this part of the couch until I insisted
After assessing the couch and writing up his findings he asked Vincent (my boyfriend) to sign a document and I asked for a copyHe stated “ If I give you a copy it will void your policy.” I have never in my life signed something and not receive a copy, I was furious and asked if I could take a picture of what Vincent signed and he also said it would void my policyI expressed major concern over this and I told Vincent it was a mistake to sign
Vincent was not concerned about thisThis should be something that should be addressed for future customersThe outcome could have been different for us and being that we signed something without receiving a copy we could have signed something we did not want to sign
Also, as the technician was talking to Vincent I sat on the couch and he told me: “Don’t sit there, the couch is broken.” I asked: “Where should I sit? The couch is broken and this is what I have in my living room to sit on until it is replacedHe pointed to the other end of the couch where it is sunk in With all that being said its days and I am not able to sit on my couch since as the technician stated its broken
Vincent received a call from Meryl (roughly a week after the technician came to our home) at the claims Department stating that we were entitled to a replacement and to wait to hear back from the show room with instructions/steps needed to takeWe never heard from the show room
I called on July **, 2016, (a week after we heard from the claims department and exactly days after the tech was in our home) and spoke with Tim at ###-###-#### option
He stated to me that everything was fine and that we needed to wait for the approval from the manager and that we would get a call that week with the approval numberWe never got a call
On July **, 2016, Vincent called the showroom for an updateThey stated that they had nothing in the system regarding this and that I needed a claim # from the claims department before moving forward
I then called on Friday at 6:11pm and asked if they had received anything from the claims department and that we were extremely upset with the processThey did not have any information
I called the claims department as soon as we hung up and they were closed and would not reopen until the following business day
Vincent and I went to your store on a Sunday and expressed our frustration and we selected a new couchUnfortunately they were unable to process this for us since they still had not received the claim#This is RIDICULOUS AND UNPROFESSIONALA company so big and in business for so long and we had to make numerous calls and complaints
We looked at several couches and we have decided to go with the gray smaller sectionalIt is the gray tyler piece sectional
At first we were told it was in stock and should be able to be delivered within a week
Then I was told to weeksNow I just called and they are saying weeks

I am writing to you in regards to the Haney Sectional that I purchased in August from the *** *** ** show roomWhen I first purchased this sofa, I believed it was a good dealIt was just the right size for my cozy apartment, appeared to be comfortable and affordableHowever, nearly almost two years later, this piece of furniture needs to be thrown outI’ve been having issues with it for at least months, but finally decided to inform youIt is so low to the ground now that my guests and I have trouble sitting down and getting up, it is not comfortable AT ALL, and it has a spoke coming out of the bottom on the left hand sideI am very unhappy with this, as I planned on having this sectional for a whileI even included on the additional fee for the five year Guardsman warranty
While researching the email address to your corporate office, I ran across complaints that are very similar to mineI wish that I did more research on your company before spending my money o

In we purchased a five piece living room set specifically looking for leather, because of its durabilityOur bill of sale states specifically that this is "All Leather." After a few years we started noticing that the material was disintegratingWhen I reported it, Jennifer Convertibles was prompt in replacing a few cushionsWhen I asked the repairman who delivered the new cushions why he thought the leather was deteriorating, he informed us that it was not leather, but that Jennifer would continue to replace the furniture if the deterioration continuedIt did continue, and not just a little, but every single item is deteriorating
The old store where we purchased the set no longer exists, and has been moved to a web siteWhen I called Customer Service I was told they no longer replace these items and that they only did it out of courtesy the first timeWord on this material seems to have spread through out the company: they say, as though rehearsed, they don't guarantee

On September *** 2017, my wife and I purchased a Langford sofa bed from Jennifer ConvertibleWhen we made the purchase , we informed the sales person that it will be tight getting it into our home and she told us that the delivery people will get it in by assembling it inside our home after taking it in in piecesWe then charged the amount of to my Discover Card.(FOR THE SOFA, FOR THE DELEVIERY FEE AND FOR THE TAX)On 9/**/the delivery truck arrived at our home and they were unable to get the sofa into my home because it wouldn't fit through the doorway and the staircaseThey told me unlike the sales person , this particular sofa had to be taken apart by a special technician and redelivered on another dateWhen I called the salesperson at the store she informed me that the special technician would cost an additional and that it was stated in the contract I signedI then told her to forget it Ill cancel the order being she never told me I needed

This is my second problem purchase from Jennifer ConvertibleThe first one involved to couches that the material pilled after less than two months but after sending out the repairman they agreed to allow me to upgrade and return the couchesI purchased a sectional that was twice as expensive and that I had looked at and sat on dozens of time in the showroom before purchasing it I received the sectional at a time when my dad was very ill so was not home enough to use the couchMy dad passed away on January *, and I was again home to use the couch on a daily basisI noticed that the slip cover was ill fitting and dragged on the floor, the attachment was not wide enough to accomadate the extra fabric at the joint, when you sat on different cushions you either sank to the left or right, some cushions where higher and harder then the others and the corner piece you felt as if you were sitting on an inclineOne side of the couch would bend so low you legs ankles had to bend on th

I purchased a sectional sofa in November with the "ELITE PROTECTION PLAN" .....This plan is a complete rip off...I have submitted a claim for a cleaning and here is the dealFirst...you call the company and open a claimThis means they listen to you and mail you a package with a small envelope of a chemical that they want me to use to clean the couch myselfAfter that failsyou must mail them the package with copies of your original receipt and they will "Process" and call you backNothing.......I call....and I am in some long drawn out process and they tell me that I have to wait

On July *** a serviceman from *** *** Repair came to my home and ordered a part for my couch which has a warranty contract It took weeks to get this part and each time I called customer service I am told it will come soon *** scheduled am appointment from 12-and at 2:Jay St*** called and said he was not coming I rescheduled and *** sent another rep who stated the wrong part was ordered Weeks later, after calling C/S and speaking to Supervisor, Meryl, I got an appointment again with *** Repair A rep came late with a female friend and took out of his car what seemed like stuffing that you would buy at a craft store He stuffed it into my couch and not only did it not fix the original problemit created another issue The two sides of my couch are uneven Meryl left a voicemail stating she is ordering two new seats * * * *** came and again I was told it is the wrong part Justin ordered a part I asked that *** return when I called and told C/S I have

I made a purchase is this store on 07/**/ the sell person promisse my order in to weeks is been weeks still didn't receive my order, always when I call is a new excuse, I am tired for all this situation

We had purchased a couch and two chairs from Jennifer's convertibles on 9/* and stated our need for delivery within four weeks The sales person, Gerry, stated they would be able to work with the factory to get the furniture on the truck on time We followed up on 9/** with the sales person saying they had a few trucks coming in on Tuesday and deliveries would be scheduled for Wednesday or ThursdayAs the date approached, we were unable to get a hold of the sales person A different sales person took over managing the store, stated there was no way to improve delivery and that it would be later than the original quoted time Between the manager and the VP, they had then stated that they would waive the delivery fee and credit our account After receiving delivery of the furniture, we followed up in the store to receive our credit and the sales person said they could not help and the store manager would help Two days later, the store manager called and said he couldn't do it, it

I ordered a sectional online because it advertised as quick shippingThe order was placed on 4/and I received and email that I would be contacted within weeks to schedule deliveryAfter no contact for weeks I emailed them and was told mid-MayI emailed them again on 5/and was told there was delay and I was guaranteed for 6/I was not happy but my hands were tiedAgain I sent an email on 6/to confirm delivery because I needed to make arrangement to be there and take off of workNo responseI sent another email early afternoon on 6/4...several hours later I got a reply saying it’s been delayed again and could possibly be delivered 6/or 6/I replied that that would not work as I rented the house with a queen sleeper sofa and my tenants were demanding the sleeping spaceNo replyNobody answers the phones or emailsMessages were left, I tried reaching out to the stores all to no availI actually started to fear they were going out of business and I was going to lose my moneyFinally today I was able to reach someone who was of zero help and said all she could do was pass along a messageStay away from this companyThere is no customer service, no offer to remedy the situation and honestly absolutely no contactYou can’t reach anyone because nobody answers the phonesThis has been the worst consumer experience of my life and because of this company’s incompetence I stand to lose $

We bought a living room couch / loveseat / chair combination in for $Starting this year, the leather finish is peeling off the furnitureThe set is gently used, we do not have any young children, nor are we large people; we are of weight and stature All furniture will show wear over time, but this is way more excessive and is most definitely a defective productThe finish is peeling so fast that it leaves leather dust on the floor in pilesJennifer Convertibles knows it is an issue as their *** page is full of people with the same complaintI have contacted customer support only to be told that is out of warranty and to 'get lost'Very rude, and they do not want to help at all I have sent them pictures to document the problem

Purchased a power reclining sofa on 09/**/The receipt indicated It would be delivered on Friday, 09/**/Sales rep said I'd get a call a day prior to delivery to indicate the time windowI did not get a call but an email indicating a time window I could not accommodateI did not confirm the apptmtI did, however, place three calls to the delivery number prior to pm as the email recommendedI do not know why they showed up @ my apartment the following morningI was at work
Didn't know they'd attempted delivery until I left work that afternoonOn Saturday morning, I called the delivery center numberThe person who answered the phone said she would check on my sofa, then call me back in 5-minutesdays later, still no call
I contacted the store directly to discuss these issuesThe conduct of the sales rep was so rude, hostile & ignorant, I've decided I no longer wish to patronize Jennifer convertiblesI refuse to be treated so rudely while I'm spending

I ordered furniture on April ** 2017, paid in full and was told it would be delivered in 8-weeksDid not arrive in that time period of time, told me another time frame, again it is delayedI emailed that I wanted my full refund credited to my credit card, $Have not heard from them at all, no email or phone call

Ordered a loveseat online from Jennifer Thought they were reputable until I read all poor reviews Received confirmation email but not a delivery date or availability Paid with credit card When I did not receive delivery date I attempted to callevery phone number listed in various places ( never listed on confirmation) had disconnected numbers that sent you to yet another disconnected # Finally got someone who said "weeks" I wasn't happy with this as I thought it was in stock and I needed it right awayI waited for weeks and then left numerous messages at automated response numbers that never called back I finally went on *** and asked for someone to contact me I was then told "up to weeks" I then contacted my credit card company and told them that I did not want the item They temporarily credited my acct I then started to get emails from someone names Jason telling me I would be charged even thought I was cancelling and how he contacted me "numer

To Customer Service
Jennifer Furniture
I received your follletter to my offer to correct the damaged furniture we bought from Jennifer Furniture
The letter implies that your company will add to weeks for needed parts or to weeks for other partsAttached is a copy of your letter
Each time I inquire about completion of the furniture repairs, I am told to wait more time that someone will call or someone will come or someone will fix, or some other reason for not having the repairs done
I remind you that Jennifer Furniture opportunity to fix or replace the damaged furniture expires at the end of October We paid good money for good furnitureWe received broken furniture and bad service
1) April *** when bought the furniture was first time the 4-weeks was invokedI took weeks to have the entire order delivered
2) July *** two recliners and sleeper sofa are deliveredSofa is damaged during deliveryJennifer Furniture customer servi

I placed an order online at *** for a couch on April **, Upon confirmation of my order, my estimated delivery time was 3-weeksOn May *, I sent an email to customer service requesting an update on my orderI was informed by Chris(a customer service representative) that they were checking on the statusOn May *, I sent a follow up as I had not heard backOn May ***, I received a response back from Jason that the couch was on back order and would not be delivered till mid JuneHe offered a refund of the delivery charge ($99)I was told that the couch would only fit through a certain door width but that if I was uncertain if it would fit through my door I should get the breakdown service at an additional cost of $I asked that this service be free since the couch was back ordered with no solid delivery date and my request was deniedOn June *** I was advised that I could set up delivery for my couchI chose Wednesday June ***At

I ordered furniture in February, paid on my credit card and was chargedI needed the furniture delivered April **The furniture was delivered with various damagesThe company ignored my many calls and only responded until I left a bad review on ***They finally agreed to send out a technician to inspect the furniture weeks laterThey then agreed to send a new setI had to wait another weeks for the replacement They assured me the delivery was coming between and 4pm on June ***At 4:45, I called and told the store manager that I still haven't received a deliveryHe ignorantly told me "the delivery will be there in ** minutes and seconds"At 5:I called to tell them it was again passed the ** minutes and no delivery, they told me to wait a few moreasons minutes At I called again to make them aware that I still didn't receive the delivery, they promised me a call back in ten minutes and called me an hour later at which point I still didn't receive my delivery

Hi ,
I purchased a love seat and sofa from Jennifer Convertibles and the items were delivered on 10/**/ We have purchased from them before and take advantage of the interest promotion for card members My husband and I decided to take the extended warranty to cover any damages
On 6/*/2018, less than a year from purchase I submitted a claim to Guardsman ***, reporting the peeling of the leather and considered the sofa defective My claim was denied because I was still under warranty I was advised to contact Jennifer Convertibles customer service @ ###-###-#### I spoke to a Jennifer Convertibles rep on 6/* and I was informed that a technician will contact me On 7/* a technician came to my house representing Guardsman, took pictures of the sofa and stated that someone will get back to me This was confusing to me since Guardsman had already denied my claim It is now September and I have not heard from Jennifer Convertibles or Guardsman
My promotion end

I ordered a joybird hopson love seat from the store near me in Brooklyn, NY in October They delivered it after weeks instead of the contractually agreed upon 4-Then they delivered it with the wrong color frameThey did not return calls or respond to emailsThey told me they no longer had legs in the color we ordered when I had them on the phoneFinally after several weeks they sent the correct color frame but the product was damaged and one leg is brokenI have requested a replacement more than a month ago and headquarters said it should be here by now, but I still have not received confirmation from headquarters that it has been completed or shippedIf/when the frame arrives they will not send a team to remove wrong frame and install new frameWhen I have asked to return it because it is still not what I paid to receive, they do not acceptIt has now been more than months and I still don't have the product I ordered