Standard Heating & Cooling of Chicagoland

Ordered a loveseat online from Jennifer Thought they were reputable until I read all poor reviews Received confirmation email but not a delivery date or availability Paid with credit card When I did not receive delivery date I attempted to callevery phone number listed in various places ( never listed on confirmation) had disconnected numbers that sent you to yet another disconnected # Finally got someone who said "weeks" I wasn't happy with this as I thought it was in stock and I needed it right awayI waited for weeks and then left numerous messages at automated response numbers that never called back I finally went on [redacted] and asked for someone to contact me I was then told "up to weeks" I then contacted my credit card company and told them that I did not want the item They temporarily credited my acct I then started to get emails from someone names Jason telling me I would be charged even thought I was cancelling and how he contacted me "numer

I ordered a sectional sofa on August **, at the [redacted] *** location I was told by Shawn, it will be delivered in to weeks, specifically September [redacted] or *** I asked him why only Saturday, and he said since people work, that’s the day customers prefer I said someone will be home all the time and he said its better I told him that we have a family get together on September ***, he said it wouldn’t be a problem, it will be delivered before that Also, he said he will call before September 10th to let me know the status of the order I called on the *** around 11am since he didn’t call me I was told he will call right back after he calls and finds out the status I called back again after waiting till 3pm He said he is still waiting didn’t forget about me He didn’t call back after So we went Monday evening and inquired about the status since he didn’t call He said by Wednesday he will have the time of delivery We wa

This company is a frued do not purchase anything from themI purchased a sofa the was supposed to be genuine leather with the warranty coverage The sofa was plasticStarted falling apart two weeks after I received itCalled the store where I purchased the sofa for them to tell me to call the warranty companyThe warranty company tells me they don't cover seams come apart or discolorationCall the store back the incompetent sell representative never filled a claimNow I am stuck with a cheap sofa that is 2years old and looks like it's 10years oldI will never purchase anything there and I will be sure to notify people I know not to buy anything from them Sincerely mad as hell

To Customer Service Jennifer Furniture I received your follletter to my offer to correct the damaged furniture we bought from Jennifer Furniture The letter implies that your company will add to weeks for needed parts or to weeks for other partsAttached is a copy of your letter Each time I inquire about completion of the furniture repairs, I am told to wait more time that someone will call or someone will come or someone will fix, or some other reason for not having the repairs done I remind you that Jennifer Furniture opportunity to fix or replace the damaged furniture expires at the end of October We paid good money for good furnitureWe received broken furniture and bad service 1) April [redacted] when bought the furniture was first time the 4-weeks was invokedI took weeks to have the entire order delivered 2) July [redacted] two recliners and sleeper sofa are deliveredSofa is damaged during deliveryJennifer Furniture customer servi

While selecting between two coffee tables at Elmhurst Jennifer Convertibles, I asked the salesman Tim about damage to one coffee tableHe said scratch marks on the table were sales floor wear and tear and that " [redacted] ***"I selected a table based on his remarks When my furniture was delivered, the coffee table I received had scratch marks on the topThe delivery men said the marks were part of the design and I had to call the storeI called the store four times in the next week Call 1: Tim answeredI left my name and phone number and was told the manager would call meNo one called Call 2: Tim answered and asked my order and the problemI explained that the table had scratch marksHe said that the marks are part of the design and he had probably misunderstood my question when I asked in the storeI said I would have chosen another table if he had told me the marks were the designHe said he would have the manager call me abo

I purchased a Living Room set from Jennifer Convertible at [redacted] location on Which is less than a year ago, approximately months into the purchase, I noticed a problem with the stitching As if it has unraveled After minimal usageI was able to see that the thread had unloosen which meant the fabric came up and the cotton material within the sofa was visibleI contacted customer service to inquire about a repair being that I purchased the extended five year elite warranty in addition to the year warranty provided by JenniferDuring the call I was informed that I would have to wait up to weeks for someone to come out to inspect the sofaThis caused a great inconvenience for me and my Family as I wasn't able to use the damaged sofa and thus not able to conduct the usually annual family functions that I host during Thanksgiving, Christmas and the New Year HolidaysFollowing the first inspection the rep that came out to my home

Hello- I got a piece of furniture delivered today from Jennifer Convertibles Before the delivery men even left, I pointed out that two drawers were broken The delivery men took photos , and told me they would send it to the customer service dept., and that I’d get a new dresser deliveredThey left me with the broken piece of furniture I contacted the web order team and they told me that customer service will send a technician to as and fix, I assume, my dresser My BRAND NEW DRESSER I paid for a new, undamaged piece of furniture Not a “repaired” one Can you please help me with this? I don’t want the wafer board repairedI want a new dresser The rails for two drawers are completely ripped of the dresser, and the pieces of wafer board were in the drawer If they “repair “ this , I’ll have no recourse in a year from now when the rails rip off the side of the dresser again This dresser should have been taken back to the store , as the damage was documented

I ordered the Murray Road Recliner sofa set on September ***, at the jennifer convertibles location at [redacted] , [redacted] ***There was a labor day sale for Buy the Sofa (seater) and the loveseat (seater) and get a chair (single seater) freeI chose the manual recline set but asked the store manager who was helping me, Mike P***, that I do not want the manual recline chairInstead I would like the power recline chairHe said that I would have to pay an extra $for itI agreedI then asked him if the set is available immediately and he told me its in stockI asked him if delivery can be made at end of month as I am ordering for my new apartmentHe said it not a problem and that he can put a hold on the set and delivery at a later date of my choosing without a problemI paid $deposit using my credit cardA week later, I went back and paid the balance of $in cash and scheduled the delivery for September ***,

On September [redacted] 2017, my wife and I purchased a Langford sofa bed from Jennifer ConvertibleWhen we made the purchase , we informed the sales person that it will be tight getting it into our home and she told us that the delivery people will get it in by assembling it inside our home after taking it in in piecesWe then charged the amount of to my Discover Card.(FOR THE SOFA, FOR THE DELEVIERY FEE AND FOR THE TAX)On the delivery truck arrived at our home and they were unable to get the sofa into my home because it wouldn't fit through the doorway and the staircaseThey told me unlike the sales person , this particular sofa had to be taken apart by a special technician and redelivered on another dateWhen I called the salesperson at the store she informed me that the special technician would cost an additional and that it was stated in the contract I signedI then told her to forget it Ill cancel the order being she never told me I needed

Purchased a new couch from this vendor on and had it delivered on The couch arrived and was assembled by the delivery serviceOnce completed the couch was placed in the room and once the service left we left for days Upon our return we sat on the couch and noticed the next day that a tear appeared in one of the cushionsWe went to the store the next day and was informed that they don't handle complaints and was handed a number to call We called their customer service number and was treated unprofessionally when speaking with their phone representiveThe issue was explained and we were questioned how the couch was used and if its possible we caused the damageAt that point we asked to speak to someone in supervision and were told that we would have to wait for a return callFinally after a day or two someone called back with a much better demeanor and it was explained that we barely used the couch and owned it less than a weekThey informed us that th

We received delivery of a sofa on On the evening of 417, the wood holding the left arm and supporting the mattress shatteredThere was no unusual activity on the sofa and it was obvious that the wood used was subparI called customer service the next day, on 417, and was told someone would call back in 2-daysI did not receive a call back, so I reached out to customer service againSomeone called me back on The representative was from an outsourced company, and said the earliest they could send someone out for a repair consultation was This would only be for someone to look at the sofa to determine if a repair or replacement is neededIf that person decides a repair or replacement is needed, we would then enter another 4-week period for the repair or replacement to be madeI have sent multiple photos of the splintered woodThe representative I spoke to agreed that the sofa would obviously need to be replaced, but could do nothing other than

I made a purchase is this store on the sell person promisse my order in to weeks is been weeks still didn't receive my order, always when I call is a new excuse, I am tired for all this situation

We purchased a Sleep Sofa from the [redacted] Dec **, for delayed delivery when the construction on our new condo was completedIn Sept we moved in and the Queen sized sleep sofa and love seat was deliveredAt the recommendation of the sales consultant we purchased the Air Mattress made by [redacted] ***We used it once the first year worked fineThe second year we tried using the sofa sleeper and it had a hole in the mattress caused by pinching by the metal frame supplied by JenniferI patched the mattress and it worked for one partial night when the patch failedThe third year same thing It occured to me that there is a compatability issue between the mattress and metal frame supplied by JenniferThe mattress should be protected somehow from being pinched I looked up the metal frame installed in the Jennifer sofaIt is a [redacted] model series frameThe HSM site indicated the frame was to be used with FOAM or Innerspring type m

I was advised thinking place a deposit on a sofa set, after being hesitant because I was shopping aroundI was told by the manager that I could place a deposit and should I want to cancel or decided on another set outside from the companyI would get my money back with no fees, the deposit was only to assure the sale price and if the price went lower they would adjust itI went to the store to cancel my order and was told many time my order could not be foundThe manager was not at the site and was told I could call [redacted] number for JC to find my order numberWith no help from the [redacted] they quickly transferred me to the store where the initial deposit was madeAfter so many attempts trying to find my orderIt was not until I PRETENDED to make a payment to the software set where MAGICALLY my order number appearedI used this moment to get anot her copy of my statement and asked the cancelI was then and devised to call [redacted] number to do soThe [redacted] JC number transferred me to t

We are extremely disappointed with the couch and loveseat we purchasedfrom them The couch was delivered to us with damages They had to repair it and also had to add more stuffing to the seat and recliner A short while later the mechanism on the couch/recliner brokeThey repaired it and also stitched up some seams that were coming apartNow the mechanism broke again and some of the seams are coming apart againWe purchased this July of 2015, so this couch and loveseat are only years oldThe mechanism is made of plastic and the couch and loveseats leather are very cheaply made Only adults live in this household, so there are not any kids abusing itAs an example, I bought a sectional sofa from [redacted]  more than years ago that we are still using and has never broken or needed repairs and at that time we had younger kidsThey sent an email saying they are no longer responsible for repairs since it is out of warrantyThey gave me a number of someone who repair it, but when I called that number a few times, I just got a recording and no one calls back I will never recommend Jennifer Convertibles to anyone and , in fact, I will post my reviews for others to seeOrder # [redacted]

We had purchased a couch and two chairs from Jennifer's convertibles on 9/ [redacted] and stated our need for delivery within four weeks The sales person, Gerry, stated they would be able to work with the factory to get the furniture on the truck on time We followed up on 9/ [redacted] with the sales person saying they had a few trucks coming in on Tuesday and deliveries would be scheduled for Wednesday or ThursdayAs the date approached, we were unable to get a hold of the sales person A different sales person took over managing the store, stated there was no way to improve delivery and that it would be later than the original quoted time Between the manager and the VP, they had then stated that they would waive the delivery fee and credit our account After receiving delivery of the furniture, we followed up in the store to receive our credit and the sales person said they could not help and the store manager would help Two days later, the store manager called and said he couldn't do it, it

NEGATIVE Experience: These people are incompetent, horrible customer service and are incapable of understanding how a business is runWhen someone tells you it will take 3-weeks for beds to arrive, it should not take 2-monthsI had family members sleeping on the floor for over a month because they were unable to deliver at an appropriate time, lack of reaching out to their customers to notify them about delays and just simply from unorganized companyThe location that we had to deal with is from 86st in BrooklynAvoid dealing with this company at all cost since they are clearly [redacted] stupid

On the Monday evening of at approx 745pm I went to Jennifer Convertibles [redacted] store to price furniture because I had a plan in near future to purchase furniture, on the store window front as well as all over the store there was a signed that stated, " 60%off everything must go store moving sale"I was greeted by Narsisco who told me the sale was 60% but if I bought the entire floor model I would get an extra 20% off, he stated it was essentially 80% offI was interested in the grey Arthur sectional with the ottoman but he told me in order to receive entire discount I had purchase the red accent chair as well ( which I didn't want but he convinced me that I could but the entire floor model and sell the red chair later, he even gave me the retail price of the chair to be able to sell later) So I asked him how much for the entire floor model and he gave me the price of , with tax the total would be $Up until that point I had not planned on buying anythi

Sofa delivered was not made correctly Ottoman which is placed under a chaise cushion was lower than the sofa so the sitting cushion was not touching the ottoman The cushion is so badly sewn that it stops short at the arm rest and does not reach the back of the sofa as the other cushions do it is also wider than the ottoman Tech was sent to perform a home inspection he agreed that with my finding and took photos The repair dept sent me a box with legs to change on the ottoman in order to raise the height of the ottoman to even out with the height of the sofa I received a very vague letter about parts for the sofa I then started emailing the customer service department and I received a reply indicating that the cushion is as per manufacturer standard and they are not changing or repairing it I have to waste yet another day to have them come back to change the legs They did not offer to send someone I had to ask I then called the corporate headquarters and no one has

On February **, I was supposed to receive a bed(no mattress) and a dresserI paid $to have this deliveredUpon arrival I was first told they forgot the headboard and would have to take the whole bed backThey asked if I wanted to keep just the frame and foot board and I said I would like to wait until everything is delivered togetherThen they proceeded to start bringing in the dresserAfter they had brought just a few draws upon inspection the draws were scratched and stained with some sort of foreign sunbstanceI then told them that I refused the whole delivery and they just picked up everything and took offI then proceeded to calll the salesman JC from the [redacted] location where I purchased the merchandiseIn so many words he told me there was nothing he could do and was very short and standoffish with me with our conversationHe then said he would have to order me a new dresserNow the delivery men smelled horribly from a foreign substance(drug) that stunk