Standard Heating & Cooling of Chicagoland

On I purchased a sofa & recliner from this store The floor sample was gray microfiber material The items were offered in gray or chocolate brown I ordered brown & paid half the balance due in cash On they called to tell me that my delivery date could be 417, but I had to pay in full before they would set that date The next day I went & paid the balance Today I worked half day (lost pay) to wait for my furniture When the delivery guys started to unwrap it in my front yard, I noticed that the sofa was a leather material, not the microfiber One of the guys called the warehouse (I assume) & put me on the phone to explain that the furniture was incorrect I was told that the store would call me shortly, the furniture was wrapped back up & put back on the truck Almost hrs later I went to the storeThe employee (Jack), said he knew nothing of the problem He called the district manager & left a messageHe gave me a #

I purchased my original mattress with Jennifer Furniture about months agoI began to notice that the mattress was sinking in and so I contacted the claims departmentThey agreed that the mattress was defective and switched out the mattress for another oneHowever when the new mattress arrived I realized that the measurements were off and it did not fit my bed frame like my previous one didI again contacted the claims department and sent photos over and again they agreed that this was an issue and said that they would exchange the mattress outThey sent a third mattress (that I did not accept) because again the measurements were not correct for my bed frameI have asked for a refund just to resolve this issue and I was told that they do not issue refunds but they could give me a refund as long as I agree to pay for 30% of the mattress as well as a delivery feeOr my other option being that I am stuck with a mattress that does not fit my frameAt this point I am unsure what to

We purchased furniture in July with Jennifer convertible at this addressWe were relieved a coffee table that had a assembled that was brokenWe reported it within a week of deliveryIt's been three months that the item has not been replacedWe purchase a warranty for any damagesSo far we haven't been servicedI paid for a new table and reported the damage within a week We were advised by the the person who came to inspect it that they will replace the itemWe then received another service person who wanted to repair itWe got a poor workmeship so I am asking them to replace the tableNo one answers there customer service number I need help please help me get this slighted out Thanks and regards

I love my furniture my leather couches are beautiful and comfortableI got a bedroom set as well they drivers were very professional and moved pieces for me when I didn't know where in the room I wanted them to goI would definitely recommend this store!

I bought a couch almost a year ago along with a protection planThe couch is broken in many different placesIt is very poorly madeI called Jennifer convertibles sometime in june they sent someone to see it and said it was a manufacturer defectTwo weeks later I received a call saying they were going to replace the couch with a new one and gave me a delivery date of August ***Two days before the expected delivery myhusband called to verify a delivery time and was told they would call the next day with a timeThey did not and since it was a Sunday I had to wait until customer service opened at am to speak with someone.when I called it was told the couch was never put on the truck because upon inspection it was brokenI was told I would have to now wait until September *** another monthI have called multiple times with the promise of a phone call back and a resolution but that never happened, I have spoken to multiple mangersNow again I am being told I will have to wai

Re: Order #***
The above referenced order was placed on 11/**/15, for a piece sectional with the top of the line fabric
My salesperson Sam was excellent He patiently helped me choose the color fabric and number of pieces to coordinate with my playroom
After waiting weeks, of the pieces were delivered on 2/*/ The front right leg of the Chaise doesn’t touch the floor, The pillow on the armless chair was sewn on upside down and the Power Dual Reclining Loveseat only has one recliner instead of the that I ordered and was charged forUnfortunately the pillow on the seat was also sewn incorrectly and the fabric is rippledNone of the cushions seams align properly, the cushions were sewn on upside down and the back cushions are lumpy This sectional looks like I purchased a floor model that was used by customers for at least one year The wedge was the 5th piece, delivered on 2/**/by the Professional Disassembly Service for an additional cost

Hi ,
I purchased a love seat and sofa from Jennifer Convertibles and the items were delivered on 10/**/ We have purchased from them before and take advantage of the interest promotion for card members My husband and I decided to take the extended warranty to cover any damages
On 6/*/2018, less than a year from purchase I submitted a claim to Guardsman ***, reporting the peeling of the leather and considered the sofa defective My claim was denied because I was still under warranty I was advised to contact Jennifer Convertibles customer service @ ###-###-#### I spoke to a Jennifer Convertibles rep on 6/* and I was informed that a technician will contact me On 7/* a technician came to my house representing Guardsman, took pictures of the sofa and stated that someone will get back to me This was confusing to me since Guardsman had already denied my claim It is now September and I have not heard from Jennifer Convertibles or Guardsman
My promotion end

Was initially told 4-weeks for delivery, then that changed to 6-weeks right before purchasingIt has how been weeks and not only has my couch not been delivered, the store is refusing to give me a delivery date claiming to not be getting a response from their warehouse

My parents ordered furniture which was delivered June **At that time my parentswanted to return it We visited store next day as soon as it opened and spoke with Vanda.Vanda said Ruben Manager would be notified and to write her email with explanation and reason.Wrote email twice on same day and called since we received no reply and visited location 2nd time where Mike Sales Rep greeted usHe also had no answer.Today Ruben Manager was at location and said he had already returned *** inquiry and explained that Furniture cannot be returned since it was a Final Sale.Letter explained that this furniture would not fit his medical necessities my father had undergone hrs surgery of reconstruction of left foot.Ruben said he could not contemplate any returns and said quotDo Whatever You Wantquot

My husband and I purchased a couch, loveseat and recliner from Jennifer Convertibles in late We were told it was made of bonded leather and were encouraged to purchase the $"*** ***" from Guardsman, that covers any rips, tears, spills, etc for up to years Cut to December of and I notice the seam in the couch is beginning to come apart Aside from that, the loveseat is in front of a cabinet and upon opening the cabinet door, I noticed it would bump into the back of the loveseat, which teared it I remembered I had the warranty and looked at the brochure It stated clearly that rips or tears that were caused due to the negligence of the owner were indeed covered! I found it odd since that would fall under my responsibility, but I took advantage of what it stated I called that month for an appointment It took weeks for them to call back with one They didn't offer me any of the dates I originally gave to them I waited another weeks for another appointment, only to be given more dates that didn't work for us, but I caved anyhow because I was tired of prolonging it My husband was home when the service man arrived He took some pictures and left It's been more weeks and since I hadn't heard from them, I called to inquire about my status The woman advised me that my report hadn't been reviewed yet, but upon looking at it now, said both repairs had been denied because it was determined they were "stress tears." Firstly, how do you determine a stress tear from any other tear?? Secondly, I explained how the tear appeared on the back of the loveseat and it wasn't from stress It's an easily fixable issue that you can patch up, even though I'd want something more sturdy given I paid $for this service I asked to speak to the manager and was of course connected to a voicemail I called the actual store I purchased the furniture and plan from (the store is located at *** *** ***, in the Pergament shopping mall, ** *** *** ***) The man who answered (Richard) continually "uh huh'ed" me every seconds while I explained my dilemma He asked if he could call me back in minutes after he finished with a customer I said sure, though I knew he wouldn't I waited a half hour and called him back He tried telling me he called right after his customer left and left a message, but I was sitting by my phone the entire time and not once did it ring!! He explained there was nothing they could do because it's an issue with Guardsman I explained he needs to stand behind the products they sell and demanded my money back for the service, to which he told me there's a hour cancellation fee How convenient that that's in small print in their brochure What can possibly happen within days??? I am beyond livid with the store and the Guardsman company and will continue to call, complain and visit the store until my issue is resolved This is absolutely the most atrocious customer service I have ever had I will never shop there again!!!!

On the Monday evening of 4/**/at approx 745pm I went to Jennifer Convertibles *** *** store to price furniture because I had a plan in near future to purchase furniture, on the store window front as well as all over the store there was a signed that stated, " 60%off everything must go store moving sale"I was greeted by Narsisco who told me the sale was 60% but if I bought the entire floor model I would get an extra 20% off, he stated it was essentially 80% offI was interested in the grey Arthur sectional with the ottoman but he told me in order to receive entire discount I had purchase the red accent chair as well ( which I didn't want but he convinced me that I could but the entire floor model and sell the red chair later, he even gave me the retail price of the chair to be able to sell later) So I asked him how much for the entire floor model and he gave me the price of , with tax the total would be $Up until that point I had not planned on buying anythi

I had placed an online order for a sofa and a coffee table on 2/**/I was emailed back the required dimensions for delivery
I had measured and confirmed that the delivery would fit based off of their specifications
The sofa and coffee table were scheduled for delivery on 3/*/between and PM
On the delivery day, at 7:PM I received a phone call stating that the delivery is running late and should be there within the hourThe delivery did not show up until after PM
When the delivery men attempted to bring the sofa into the building, it did not fit into the stairwell by to inches
The measurements I was given is as follows :
""Your product dimensions are:
Sofa 84" W x 34" D x 38" H
Table 48"W x 24"D x 20"H
You will need 32" wide doors, halls, and stairwells to fit the pieces into the roomSharp turns may also be a factorThis also includes all ceiling heights and door thresholdIf you have any doubts as to fit and/or dimensions, please contact us

We received delivery of a sofa on 4/**/On the evening of 4/**/17, the wood holding the left arm and supporting the mattress shatteredThere was no unusual activity on the sofa and it was obvious that the wood used was subparI called customer service the next day, on 4/**/17, and was told someone would call back in 2-daysI did not receive a call back, so I reached out to customer service againSomeone called me back on 4/**/The representative was from an outsourced company, and said the earliest they could send someone out for a repair consultation was 5/**/This would only be for someone to look at the sofa to determine if a repair or replacement is neededIf that person decides a repair or replacement is needed, we would then enter another 4-week period for the repair or replacement to be madeI have sent multiple photos of the splintered woodThe representative I spoke to agreed that the sofa would obviously need to be replaced, but could do nothing other than

I ordered a bedroom set from them on April**, at which time I was told that delivery would take to weeksIt is now August **, 2018, which is more then double the expected time frame, and I still have not received the furnitureI call the store in Coram where I placed my order and they stated they would look into itThat same day I received a call from there corporate office from an individual named "Fred" who said there was an issue with the manufacturer and I would receive it in week and that he would take dollars off the priceThe bedroom set was for I stated I wanted to cancel the order and a refund of the deposit, at which point he told me he won't cancel because it is on the truck for delivery to Jennifer Convertibles ("Jennifer")I took out a credit card from Jennifer to purchase the product but the card was not charged yetI said since I haven't paid for the product I want to cancel and whatever issues they had with the vendor has nothing to do with the

I ordered furniture in February, paid on my credit card and was chargedI needed the furniture delivered April **The furniture was delivered with various damagesThe company ignored my many calls and only responded until I left a bad review on ***They finally agreed to send out a technician to inspect the furniture weeks laterThey then agreed to send a new setI had to wait another weeks for the replacement They assured me the delivery was coming between and 4pm on June ***At 4:45, I called and told the store manager that I still haven't received a deliveryHe ignorantly told me "the delivery will be there in ** minutes and seconds"At 5:I called to tell them it was again passed the ** minutes and no delivery, they told me to wait a few moreasons minutes At I called again to make them aware that I still didn't receive the delivery, they promised me a call back in ten minutes and called me an hour later at which point I still didn't receive my delivery

** I would like to note that this is written by the buyer’s daughter due to the buyer’s limited proficiency in English and as a result has been in charge of most of the communication in this matter
To Whom It May Concern:
This complaint is in regards to Jennifer Furniture On July ***, my mother ordered a living room setThe Blake Chair was supposed to have a color change (Belize Moss) and an extra $was paid for this alteration We were told by our sales associate Joseph that Jennifer Furniture has a step process with the manufacturer in order to confirm the color/fabric of the furniture so that errors are not made
On September ***, the furniture is delivered to my houseUpon receiving it I noticed all the furniture was Belshire Moss and the Blake Chair did not come in the Belize Moss fabricI told the delivery men and they suggested that I speak to the store where I bought the furnitureI was hoping this was a simple delivery error that could easily be f

I purchased an expensive sectional because I thought the price tag would be worth the qualityWhen the guys delivered it, they completely shattered the wood behind the couch against the wall and tried to cover it upI didn't see this until I was vacuuming and realized it was brokenNot even a month after my purchase, the couch started pillingbadI called customer service who said they had to send a service technician out hereThey service company never called me, so after a week I called Jennifer Convertibles back and asked if I could call them myselfI called, and it brought me right to their machineI left a message saying I can be home at any time, but I would like the soonest appointmentThey never called backAfter a few weeks of going back and forth with Jennifer Convertibles, they set up an appointment for mea month away was their soonestThe technician comes, sees the damage, orders the new covers and says he'll come back when they're deliveredIt took over a monthAnd then another month for him to have availbilty to come backWhen he showed up, he replaced only half of the covers because he never ordered the other half, and brought in pieces of wood and a hand saw to fix the broken part of the couchHe did this right in my living room, leaving chunks of wood and sawdust everywhereHe never followed up with the second halfI had to call and order them myself, and by the time they came (weeks later) the new covers were completely pilled AGAINI call Jennifer Convertibles, tell them the situation, and they said they're sending the same guy out againI asked for someone else, they got annoyed and said "well now it's going to take longer"It's not months since I bought my couch and it's still pillingThey've discontinued the couch so clearly it's defectiveI just want my money back and to get rid of this defective couch

On March **, 20** I received a Sectional Sofa that I purchased from Jennifer ConvertiblesOriginally, I filed a compliant May **, 20** because the sofa I received was completely different from the one on the show roomThere were flaws, with the manufacturing - several pieces that were assembledThe material was falling apartThey sent out a service person, who actually didn't do anything, but rip the zipperThey sent a chase cushion replacementJanuary **, I filed another complaint because the sofa, is brokenLess than year, and my previous sofa, purchased from Value City, lasted years! I sent emails, phone callsThey set up an appointment in March, and the service person looked at the sofa, supposedly wrote a reportI had to wait another month for someone to fix it - April **, they call me the very day before and cancelledI've been going back and forth with the only customer service person they have, MerylShe sends an order to outside contractor, they call

We are extremely disappointed with the couch and loveseat we purchasedfrom them The couch was delivered to us with damages They had to repair it and also had to add more stuffing to the seat and recliner A short while later the mechanism on the couch/recliner brokeThey repaired it and also stitched up some seams that were coming apartNow the mechanism broke again and some of the seams are coming apart againWe purchased this July of 2015, so this couch and loveseat are only years oldThe mechanism is made of plastic and the couch and loveseats leather are very cheaply made Only adults live in this household, so there are not any kids abusing itAs an example, I bought a sectional sofa from ** *** more than years ago that we are still using and has never broken or needed repairs and at that time we had younger kidsThey sent an email saying they are no longer responsible for repairs since it is out of warrantyThey gave me a number of someone who repair it, but when I called that number a few times, I just got a recording and no one calls back I will never recommend Jennifer Convertibles to anyone and , in fact, I will post my reviews for others to seeOrder # ***

I was advised thinking place a deposit on a sofa set, after being hesitant because I was shopping aroundI was told by the manager that I could place a deposit and should I want to cancel or decided on another set outside from the companyI would get my money back with no fees, the deposit was only to assure the sale price and if the price went lower they would adjust itI went to the store to cancel my order and was told many time my order could not be foundThe manager was not at the site and was told I could call *** number for JC to find my order numberWith no help from the *** they quickly transferred me to the store where the initial deposit was madeAfter so many attempts trying to find my orderIt was not until I PRETENDED to make a payment to the software set where MAGICALLY my order number appearedI used this moment to get anot her copy of my statement and asked the cancelI was then and devised to call *** number to do soThe *** JC number transferred me to t