Standard Heating & Cooling of Chicagoland

On Oct** I purchased a reclining sofa and received it on November *** 2017.On the *** of November I noticed ,while cleaning, that the sofa had a defect, the springs were protruding in the back of the sofa.The next day November *** I returned to the store with a picture and showed it to the sales lady that had helped me with the purchaseAt this time I requested a replacement.She gave me Jennifers customer service number to call *** *** ***.I called them on November *** and they sented a gentlemen out on December *.He took a picture and said that someone would contact me in a couple of days.Noone had called by December *** so I called them back on Tuesday December ***They stated they were working on it,and I received a call on Thursday December *** from the repair people telling me that someone would be coming out the following week to repair the defectI explained to them that the sofa was defective and I needed a replacement not a repairI was told by the repai

A love seat recliner is defectivePurchased 12/**/2017, delivered 1/*/The seat reclining mechanism failedI have made several attempts to resolve this issueAfter close to days of notice (March **, 2017) to you of a defect in the merchandise the sofa is still inoperableYou have sent your representative to my home, who inspected the sofa and found defective parts not due to negligence or misuseParts were supposed to be ordered and delivered to my homeIt has been over weeks since he was in my home (April *, 2017)Your recent email tells me it is backed ordered with another weeks anticipated possible deliveryThis snails paced customer service is unreasonableHow long will it take to make good on a guarantee? Today I called your customer service dept again who states your local warehouse moved and they need to get things straitStill no time frame for relief
I will file a small claims civil suit in the Middlesex County Court House shortly unless a reasonable s

We had purchased a couch and two chairs from Jennifer's convertibles on 9/* and stated our need for delivery within four weeks The sales person, Gerry, stated they would be able to work with the factory to get the furniture on the truck on time We followed up on 9/** with the sales person saying they had a few trucks coming in on Tuesday and deliveries would be scheduled for Wednesday or ThursdayAs the date approached, we were unable to get a hold of the sales person A different sales person took over managing the store, stated there was no way to improve delivery and that it would be later than the original quoted time Between the manager and the VP, they had then stated that they would waive the delivery fee and credit our account After receiving delivery of the furniture, we followed up in the store to receive our credit and the sales person said they could not help and the store manager would help Two days later, the store manager called and said he couldn't do it, it

I purchased a sofa, love seat and chair from Jennifer Convertibles on April **, By May I started having structure issues with the furnitureI filed a claim for repair on June *, and kept getting the run aroundThey sent out multiple technicians on multiple occasions that kept stating they would repair on returnWhen they returned nothing was repairedIt was already August **, and nothing was repaired or started to get repairedSo I filed a dispute with *** ***I received a resolution letter stating Jennifer Convertibles already started repairing which is not trueThey have yet start to even repair I initially waited weeks for the delivery of the furniture and in no way should have to wait more than the initial delivery to have repairs made I rebuked the decision since the information they gave the bank was incorrect and send in documentation to support my statementI am fed up and just want this furniture out of my home

I'm going through a terrible experience with this company right nowMy wife and I ordered a sectional, the actual says process was great and the sales person was extremely nice and helpfulOnce the couches were delivered, we noticed they seemed a bit shorter than we originally planned on them beingWe did not see the actual sizes in the store as we ordered a different configuration then what was shown on the floorI pulled out my tape measure and found that one side was about inches short and the other was inches sortAlmost feet of sitting room short! Also there was clips missing on the armless middle chair that holds the sections togetherSo I call the store and the sales rep says he will order new couches to get the correct size but they might take another weeks for deliveryThey offer us a small credit to keep the couches the way they are but we let them know that we want the corrrect ones that we orderedThis was right at the holidays so we needed to change o

NEGATIVE Experience: These people are incompetent, horrible customer service and are incapable of understanding how a business is runWhen someone tells you it will take 3-weeks for beds to arrive, it should not take 2-monthsI had family members sleeping on the floor for over a month because they were unable to deliver at an appropriate time, lack of reaching out to their customers to notify them about delays and just simply from unorganized companyThe location that we had to deal with is from 86st in BrooklynAvoid dealing with this company at all cost since they are clearly *** stupid

My complaint against Jennifer convertibles is in regards to a sectional sofa that I have purchased when I moved into my new house about 1/years agoMy complaint is not in regards to the warranty which has expired but to the quality of the product that that I received and the health hazard
Despite my repeated phone calls to their customer service they did not agree to hear or listen to any of my complaints neither to watch or look at any photos or documentation about their product
Now to my complaint; after about a year and a half of use in my house where myself and my husband are the only people that live in this house and we have no pets neither many guests, the sofa letter cover started to crumble and peel offthe "leather" parches started to detach from the sofa It started typically on the areas most seatedAbout six months later most of the sitting area in the sofa would have no letter cover on it at allFew months later the back of the sofa started showing wri

I originally had the intention of purchasing two couches for a new home I was moving into and had realized only a few days later that the measurements of the couches would be too big for my living roomUpon asking to cancel the order, I was told I only had hours to cancel the order, which I was unaware of and other furniture stores impose no such ruleI decided to then purchase instead bedroom furniture and tv standI waited over weeks for the delivery only to find out the store had "changed warehouses." When I askevd for a refund of their delivery charge for the inconvenience, I was told by the store manager that it was "not their problem." Finally on the day of the delivery, not only did the wrong bedroom furniture come in, but the tv stand was damaged and was the wrong one as well! When I went back to the store to inform the managers of all the issues and request a full refund and to pick up the furniture, he claimed only the district manager could make such a decisionThr

I ordered the Murray Road Recliner sofa set on September ***, at the jennifer convertibles location at *** *** ***, *** *** *** *** ** ***There was a labor day sale for Buy the Sofa (seater) and the loveseat (seater) and get a chair (single seater) freeI chose the manual recline set but asked the store manager who was helping me, Mike P***, that I do not want the manual recline chairInstead I would like the power recline chairHe said that I would have to pay an extra $for itI agreedI then asked him if the set is available immediately and he told me its in stockI asked him if delivery can be made at end of month as I am ordering for my new apartmentHe said it not a problem and that he can put a hold on the set and delivery at a later date of my choosing without a problemI paid $deposit using my credit cardA week later, I went back and paid the balance of $in cash and scheduled the delivery for September ***,

I went to Jennifer Convertible store at *** *** *** *** (Now ClosedFor Business) and bought Red Sofa,a Table Rug and a 3pc living room coffee table set to a Sales Associate name: Sabrina and the Manager name:Yuri who was present at the time of sale.It was a Black Friday Sale after Thanksgiving DayI ordered all those items and paid in full cash.On the 3rd week of December the Red Sofa and theTable Rug was delivered in my house without the 3pc living room coffee table set.The delivery guys said to me that the coffee table set was damaged and was not included in the delivery and I was instructed by those delivery guys to call the store about the coffee table that was not deliver because it was damage so the store can re-order it for meI called up Sabrina,the Sales Associate about what happened and she said that she no longer work with Jennifer Convertible and told me to contact Yuri,the manager so he can re-order the items for me.I called up Yuri and di

Can you put this on *** *** *** etc…
I recently bought a lot of furnitures at Jennifer Convertables located in Carle Place, NY and I had terrible experience
It took the company times to deliver my furnitures and even so, there are items that are still missing at this point When the company calls to schedule the time for the delivery, I asked them to confirm what items being delivered to make sure they have everything, they told me that the "only make the call, they don't know what items are being delivered" so you don't know what you're getting until they actually show up at your house
First, when we went to the store to schedule the delivery, we scheduled it for Friday 9/**/ However, the store manager Cinthya changed it to Sunday 9/**/and didn't bother to call and tell us
The 3rd time they made the delivery, which was supposed to be the last time, we were still missing a bed and a mirror When I called the store to ask about it, the store manager Cinthia blamed me for not telling her what was missing I told her that everytime they deliver, there was a list of the items so she should know what had been delivered and what was still missing She was rude and argumentative and at some point during the conversation, she hung up the phone on me Then she told me when I called back that she didn't know where the missing items were at that point She said she would find out the next day and get back to me which she never did Throughout this conversation, she kept repeting that it was my fault that she didn't know about the missing items I had to call the store back to talk to someone else who found out that the missing items were transferred to the wrong warehouse When I called customer service to complain about this store and how the store manager conducted business, I was promised a call from the Regional Manager "John" to resolve the issue Well, days later I still have not heard from that manager Obviously, customer service is not important to him Most of the company's representatives we talked with were rude
Throughout my life, I receive excellent customer service and poor customer service and anywhere in between However, Jennifer Convertables really broke the records for me in terms of poor customer service I don't usually rate my experience online However, I'll make an exception this time and give my rating on this experience I don't want anyone to experience what I had to go through with Jennifer Convertables

advertising warranty, forced to purchase extended warranty the covers absolutely nothingPurchased a furniture and warranty for a total of nearly $The salesperson forced us to by warranty cause then nothing would be coveredAfter we noticed the problem with the furniture we contacted both Jeniffer and guardsman and after giving us the run around for almost a month they denied our claimThey only would cover some sort of cleaningNothing promised was covered

I purchased a leather piece with oversized ottoman less than years ago, not even a year later the leather started cracking and peeling where you can see the materials underneath the leather, I also purchased the protection from this store in mohegan lake ny as advised by salesman, not only am I dissatisfied with this product and once I filed a complaint, no resolution have been met

My fiance and I put in our order and 1/payment of that order for: a sofa, love seat, chair, coffee table, end tables and an entertainment system at Jennifer Furniture Upon delivery, the following occurred: the wrong chair was delivered, an end table was damaged and the middle section of the entertainment system was damaged As a result, the deliverymen contacted their supervisor and put in a request for a new piece for the entertainment system and a request for the correct chairThey left the end table and noted that it could be exchanged at the time of the next delivery
Following this disappointing delivery, I contacted the store we made our purchase at and explained what happened and wanted to make sure that they had all of the correct information The gentleman I spoke to was rude, talked over me and proceeded to yell at me- all I wanted to know was whether he had the updates on what occurred with the delivery and whether there was anyone I needed to contact This react

On Monday June **, 2016, I received a call from driver of Coyote Logistics telling me he was
on his wayA short time later the driver rang my door bell says he was here to delivery a Sofa,
I told him there should be a recliner tooHe took me out to the truck where he showed me a package and said this is the sofa there is no reclinerI asked to be allowed to inspect the package he refused, said he would get in trouble if he allowed me to open the packageI then said I could not sign the invoice without an inspection, so he wrote on the invoice sofa only and left the sofa on my walk way, saying that I hadn't paid for delivery which wasn't trueBefore he took the sofa off the truck he complained about a prior injury he had I suppose this was said because he had no intention of bringing my sofa into the house
After the disastrous delivery of the sofa, and the inspection that wasn't allowed during the
delivery the only solution for me is a full refund!! I felt insulted when I d

This is the second complaintIn December a couch was purchsed and deliveredSince then, at least monthly I have had to be in touch with customer service being the couch has been malfunctioning since deliveryThird party technicians were sent apprximtely times, each time replacing cushionsHowever, the couch still remains dysfunctional and the supervisor of customer care simply noted, "it is out of warranty now, and it is not our fault it takes you months to return my call." Note that I had been on contact between December 2015- December at least monthlyFollowing December 2016, I have felt defeated being the last technician could not even figure out how to install the cushions
In terms of the warranty, to state it is out of warranty even though I have been in contact since the first week the couch was delivered is unacceptable

I had placed an online order for a sofa and a coffee table on 2/**/I was emailed back the required dimensions for delivery
I had measured and confirmed that the delivery would fit based off of their specifications
The sofa and coffee table were scheduled for delivery on 3/*/between and PM
On the delivery day, at 7:PM I received a phone call stating that the delivery is running late and should be there within the hourThe delivery did not show up until after PM
When the delivery men attempted to bring the sofa into the building, it did not fit into the stairwell by to inches
The measurements I was given is as follows :
""Your product dimensions are:
Sofa 84" W x 34" D x 38" H
Table 48"W x 24"D x 20"H
You will need 32" wide doors, halls, and stairwells to fit the pieces into the roomSharp turns may also be a factorThis also includes all ceiling heights and door thresholdIf you have any doubts as to fit and/or dimensions, please contact us

Re: Order #***
The above referenced order was placed on 11/**/15, for a piece sectional with the top of the line fabric
My salesperson Sam was excellent He patiently helped me choose the color fabric and number of pieces to coordinate with my playroom
After waiting weeks, of the pieces were delivered on 2/*/ The front right leg of the Chaise doesn’t touch the floor, The pillow on the armless chair was sewn on upside down and the Power Dual Reclining Loveseat only has one recliner instead of the that I ordered and was charged forUnfortunately the pillow on the seat was also sewn incorrectly and the fabric is rippledNone of the cushions seams align properly, the cushions were sewn on upside down and the back cushions are lumpy This sectional looks like I purchased a floor model that was used by customers for at least one year The wedge was the 5th piece, delivered on 2/**/by the Professional Disassembly Service for an additional cost

This is the second complaintIn December a couch was purchsed and deliveredSince then, at least monthly I have had to be in touch with customer service being the couch has been malfunctioning since deliveryThird party technicians were sent apprximtely times, each time replacing cushionsHowever, the couch still remains dysfunctional and the supervisor of customer care simply noted, "it is out of warranty now, and it is not our fault it takes you months to return my call." Note that I had been on contact between December 2015- December at least monthlyFollowing December 2016, I have felt defeated being the last technician could not even figure out how to install the cushions
In terms of the warranty, to state it is out of warranty even though I have been in contact since the first week the couch was delivered is unacceptable

I purchase a sofa and loveseat from Jennifer Convertibles it was delivered on April **, The sofa was sinking in already and we complained to the companyThey sent a person to the house to check and they even realized there was an issue with the firmness of the cushionsWe asked for a new sofa and they declined that request and they would send someone to repair itIt was determined on June **, that the sofa needs a new pad and web for all cushionsIt is now August **, and I have had only one cushion delivered to my houseNo repair done whatsoever and I am totally unsatisfied with what has transpired so farAt this point I would like the sofa to be replaced, as it does not seem they are going to repair it