Standard Heating & Cooling of Chicagoland

On July *** a serviceman from *** *** Repair came to my home and ordered a part for my couch which has a warranty contract It took weeks to get this part and each time I called customer service I am told it will come soon *** scheduled am appointment from 12-and at 2:Jay St*** called and said he was not coming I rescheduled and *** sent another rep who stated the wrong part was ordered Weeks later, after calling C/S and speaking to Supervisor, Meryl, I got an appointment again with *** Repair A rep came late with a female friend and took out of his car what seemed like stuffing that you would buy at a craft store He stuffed it into my couch and not only did it not fix the original problemit created another issue The two sides of my couch are uneven Meryl left a voicemail stating she is ordering two new seats * * * *** came and again I was told it is the wrong part Justin ordered a part I asked that *** return when I called and told C/S I have

Hello-
I got a piece of furniture delivered today from Jennifer Convertibles Before the delivery men even left, I pointed out that two drawers were broken The delivery men took photos , and told me they would send it to the customer service dept., and that I’d get a new dresser deliveredThey left me with the broken piece of furniture I contacted the web order team and they told me that customer service will send a technician to as and fix, I assume, my dresser My BRAND NEW DRESSER I paid for a new, undamaged piece of furniture Not a “repaired” one Can you please help me with this? I don’t want the wafer board repairedI want a new dresser The rails for two drawers are completely ripped of the dresser, and the pieces of wafer board were in the drawer If they “repair “ this , I’ll have no recourse in a year from now when the rails rip off the side of the dresser again This dresser should have been taken back to the store , as the damage was documented

9/*/15- Purchased Living Room couches spent $Late October called customer service regarding
a broken arm rest and the reclinerCustomer service directed me to call and make an appointmentI have the letters that show the multiple times they have come to "fix" the couches 11/**/15,7/**/16,9/*/I called the warranty department, they emailed me documents which I sent back within about a weekThey waited over months to contact me to inform me that I am no longer covered under warranty because according to them the paper work was lateThey did not reach out to me before thenMy payments were set on auto pay, as a paying customer they failed to actually fix the problem which I complained about shortly after purchasing the items

I bought a Bonded l*** Red Sectional couch years ago they sold it to me for l*** and it peeled from top to bottom terrible so they fixed it and put more bonded l*** and it got worst peeled and they looked Horrible,so the gave me a coupon if I purchased from them again I get half price Off so,I bought another sectional couch this time l*** chocolate brown.The sales person Kareem did not tell me to measure the Elevators to see if my new couch fit.I waited all day to have my new couch delivered took a whole day off to live the worst night mare with Jennifer Furniture the delivery people could not fit my couch in the Elevator so they left me couchless after I begged them to bring up the couch that fit so I won't be without a couch on top of that they charge a fee to dissemble the couch.I have to sit on the Floor for one week Thanks to Jennifer l*** and those rude Delivery Guys.I advise people do not do business with Jennifer furnitureVery Disappointed customer! ??

Ordered furniture on 1/**/We were told it is made and being shipped from North CarolinaWE STILL DO NOT HAVE THE WHOLE ORDER!
We are being told it is backorderedfrom ChinaThird estimated deliverydate given nowis MAY ***
We are waiting for a couch and chair for months!!

Beware - DO NOT BUY ANYTHING FROM JENNIFER CONVERTIBLES FROM *** *** *** IN *** *** *** ***They will give u nothing but trouble and headaches!!!!! Purchased a couch from Jennifer Convertibles in Brooklyn, NY on a debit card (cash) on Jan **, for $They tried to deliver the couch on Feb *, The couch was damaged and being broken down on the sidewalk in front of a bus stopWe filmed them doing this on our phone The couch was supposed to be broken down in their warehouse and wrapped up when delivered by truck We did not accept the damaged furniture and they agreed to have a new couch delivered on March **They also offered to refund us $for the inconvenience and we have yet to see that payment in our bank account We just called them today on March ** and they told us its now being delivered on March ** How can you have three delivery dates and have your customer satisfied???? Words cannot express our frustration with this companyThe

On May ***, my husband and I went to the Jennifer Convertibles store located at *** *** *** *** *** *** ** *** to purchase a new sectional sofa We had debated about which piece to purchase the armless loveseat of the LF loveseatMy husband and I specifically asked whether the edges were finished and the sales rep (Jenny) said that they were (at least she led us to believe they were)If there was any questions about the edge, I would have purchased a different item all togetherAdditionally, the store brochure says that all pieces come fully upholsteredI proceeded with the purchase, and the store told us it could take 4-weeks for deliveryOn 6/*, I was notified that the furniture was available for delivery for Saturday June ***As a result, I arranged to have our old furniture removed on Friday June *** (and payed $to do so)On the ***, the furniture arrived around 4:00PM, but the armless love seat did not have finished edgesI told the delivery folks

Beyond frustrated! I found a bedroom set I loved at this showroom, gave my word to the sales rep that if I decided to buy from them I would use her as they do make commission on the saleDecided to buy July *** placed the order on the set along with other items ( couch and child’s bedroom set)We waited until the end of August for delivery on the couch and kids set with no word of the queen set deliveryThat delivery went well the men putting together the items were professional and hardworkingI kept asking when to expect the queen set and finally got a delivery date the beginning of SeptemberI was super excited but then when the furniture finally came the delivery men who were really young and seemed very inexperienced this time around started bringing everything inAll was ok until they stared putting the bed frame together the company sent two left sides left side legs for the headboard making it impossible to assembleWith that they took it back and after I signed off in a

Business will not refund money for the coach purchased on layawayJennifer Convertibles stated they would refund the full amount if I changed my mind on the purchaseCompany stated they would take a percentage out of money paid since I decided I did not want product

On May **, I ordered a leather sofa and recliner (cream) from Jennifer Convertibles located at *** *** *** *** *** **Both pieces came in the time frame scheduled however, not in the color I saw in showroom (white)The lights in the showroom were shining so brightly on this couch that it distorted the natural color which was creamWhen delivered I noticed how yellow the furniture looked and called back the next business day to complain and asked for an exchange to blackExchange fees were taken off but still had to pay an extra $delivery feeSofa came within a week however recliner was on back order and was told I had to wait 5-weeksOn June *** I gave my credit card over the phone to pay for extra delivery feeAfter waiting almost months I was then told recliner was still not in and that I had to wait another more weeksI have had it with being lied too and no longer trust this companyManagers at this location were not helpful and refused to refu

This is my second problem purchase from Jennifer ConvertibleThe first one involved to couches that the material pilled after less than two months but after sending out the repairman they agreed to allow me to upgrade and return the couchesI purchased a sectional that was twice as expensive and that I had looked at and sat on dozens of time in the showroom before purchasing it I received the sectional at a time when my dad was very ill so was not home enough to use the couchMy dad passed away on January *, and I was again home to use the couch on a daily basisI noticed that the slip cover was ill fitting and dragged on the floor, the attachment was not wide enough to accomadate the extra fabric at the joint, when you sat on different cushions you either sank to the left or right, some cushions where higher and harder then the others and the corner piece you felt as if you were sitting on an inclineOne side of the couch would bend so low you legs ankles had to bend on th

My order experience has been horrible thus far! I placed an order on April 7thI was told 3-weeksI waited a couple weeks past the week point to call and find out the statusWell, those few weeks still weren't enough timeToday marks week I STILL don't have my furnitureI was told the week of June 4th that my order would be shipped June 21stThat's days from todayThe order was supposedly shipped previously and got lost or something of that natureSo I called today to confirm that the shipment would be shipped this week and was told that it is STILL in production and will be shipped out or scheduled to be done July 16thHow was it lost if it's still in production?? I am now on track to wait weeks for my furniture when I was told 3-6weeks not monthsI was told I can't cancel a custom order so I just have to continue to wait for a couch as they take their time and make up excuse after excuseBuyers BEWARE!!!

After purchasing a sectional sofa in December 2015, the store did not provide any assistance with the malfunctioning couchInstead the store manager informed me to contact the warranty company (within weeks of the sofa being delivered)The claim was naturally denied by Guardman, the warranty companyAt that time a customer service manager, Meriald, noted that Customer Care would handle the claimIt took weeks to connect with this managerShe never answered the phone and would take 1-weeks to return the callAfter two visits from the technicians, the couch is still uneven and now it is even beginning to splitThe regional manager, Sean, simply stated that we again had to deal with customer careHe also noted that Jennifers has such a great Revdex.com rating (he cited an A), but based on this customer service experience, I find that hard to believeIn summary, it has taken their customer service weeks to schedule a technician visitEveryone continues to point to someone else who is responsibleNearly months from purchasing the couch, it is still not functioning properly and no one from customer service wants to take any ownership

Purchased chair and loveseat set on 8/**/also purchased same day year elite protection plan Chair broke 10/*/submitted repair request to guardsmans furniture professional on 10/*/ 10/**/repairman came looked at chair and had to get authorization to fix it did not get the authorization so I have to wait until guardsman sends the authorization to the repair guywas told I had to wait business days for the authorization then however long for the repair guy to actually show up to fix it so I waited weeks for the repair guy to look at the chair and who knows how long for the actual repair to happen is this just a scam between Jennifer convertibles and guardsman to get the extra money for the plan? Did not realize that the chair and loveseat were made with inferior supplies

ordered a couch in March
Sales person said they would have a company call us to remove our old couch
the sales person sent us an email asking us to confirm a delivery date
We asked her about the company to remove our furniture
she sent us a list of companies to call
I asked her about what she promised at the time we bought the couch and she hung up on us

I purchased a recliner sofa, love seat, along with a recliner chairThe chair is to be delivered at a later date end of March.The Company delivered the Sofa and love seat on March *, When both items were delivered they were both damagedWhen the delivery man plugged in the sofas power cord the cord started smokingwhen one of the chairs on the love seat were raised the chair never went back into the upright positionThe delivery man contacted the company right away stating the products were damagedThey did not remove the product left it in my home in those conditionsI went to the furniture store location the very next day March *, to inquire about receiving a new productThe salesman by the name of Alex stated "*** *** *** *** ** *** *** *** * *** ** *** *** * *** *** *** *** *** ***" I waited hours and did not receive any calls from customer service nor the furniture companyMy husband and I returned back to the store on March *,

I am writing to you in regards to the Haney Sectional that I purchased in August from the *** *** ** show roomWhen I first purchased this sofa, I believed it was a good dealIt was just the right size for my cozy apartment, appeared to be comfortable and affordableHowever, nearly almost two years later, this piece of furniture needs to be thrown outI’ve been having issues with it for at least months, but finally decided to inform youIt is so low to the ground now that my guests and I have trouble sitting down and getting up, it is not comfortable AT ALL, and it has a spoke coming out of the bottom on the left hand sideI am very unhappy with this, as I planned on having this sectional for a whileI even included on the additional fee for the five year Guardsman warranty
While researching the email address to your corporate office, I ran across complaints that are very similar to mineI wish that I did more research on your company before spending my money o

I purchased a pair of leather reclining sofa and loveseat from Jennifer Leather ( Jennifer Furniture) , within a few months they started peelingAfter submitting photos to their customer service they started sending me parts so that someone from their company could come home and fix the peeling portions for meSuddenly they stopped this process saying the peeling is too widespread and they will just replace the couches instead A few weeks after that they said the company has stopped making them and I should contact the store and they will isuue me a like for like replacementThe value of the sofas I bought was close to $which after negotiating discounts I got for close to $The store instead of offering me a like for like replacement wanted me to “settle” for lower quality pieces worth much lower than the $pieces I bought off themThe person handling this issue was extremely rude and hung up the phone on me a few timesUpon complaining about this to the corporate

Purchased a new couch from this vendor on 11/**/and had it delivered on 11/**/The couch arrived and was assembled by the delivery serviceOnce completed the couch was placed in the room and once the service left we left for days
Upon our return we sat on the couch and noticed the next day that a tear appeared in one of the cushionsWe went to the store the next day and was informed that they don't handle complaints and was handed a number to call
We called their customer service number and was treated unprofessionally when speaking with their phone representiveThe issue was explained and we were questioned how the couch was used and if its possible we caused the damageAt that point we asked to speak to someone in supervision and were told that we would have to wait for a return callFinally after a day or two someone called back with a much better demeanor and it was explained that we barely used the couch and owned it less than a weekThey informed us that th

My complaint against Jennifer convertibles is in regards to a sectional sofa that I have purchased when I moved into my new house about 1/years agoMy complaint is not in regards to the warranty which has expired but to the quality of the product that that I received and the health hazard
Despite my repeated phone calls to their customer service they did not agree to hear or listen to any of my complaints neither to watch or look at any photos or documentation about their product
Now to my complaint; after about a year and a half of use in my house where myself and my husband are the only people that live in this house and we have no pets neither many guests, the sofa letter cover started to crumble and peel offthe "leather" parches started to detach from the sofa It started typically on the areas most seatedAbout six months later most of the sitting area in the sofa would have no letter cover on it at allFew months later the back of the sofa started showing wri