Standard Heating & Cooling of Chicagoland

Unfortunately we have had nothing short of a miserable experience with the quality of your furniture as well as Customer ServiceTo shorten the story, we are still waiting for a dining set, after being promised a delivery in 2-weeks, its been over months and they cannot commit to a delivery dateAn ottoman we purchased (after weeks) is sinking in the centerThe store doesn’t careYou get different stories from all customer service agentsIt’s a nightmare

I ordered a joybird hopson love seat from the store near me in Brooklyn, NY in October They delivered it after weeks instead of the contractually agreed upon 4-Then they delivered it with the wrong color frameThey did not return calls or respond to emailsThey told me they no longer had legs in the color we ordered when I had them on the phoneFinally after several weeks they sent the correct color frame but the product was damaged and one leg is brokenI have requested a replacement more than a month ago and headquarters said it should be here by now, but I still have not received confirmation from headquarters that it has been completed or shippedIf/when the frame arrives they will not send a team to remove wrong frame and install new frameWhen I have asked to return it because it is still not what I paid to receive, they do not acceptIt has now been more than months and I still don't have the product I ordered

Ordered chair from said business from their online catalogue in the storeColor of the chair is not what I expected, have called the store and customer service, have been given the run aroundNo one is helping me The chair was delivered sat7/**/I called right away once the chair was delivered and left a messageNext day received a call and was told to talk to the store personally, then told nothing can be done, no refund no return nothing.Stuck with chair I do not want HELP PLEASE!!!
Respectively*** ***

On June **, 2017, I purchased a convertible sofa after sitting on it in the showroomThe sofa arrived on September ***  The seat cushions are almost inches thicker than the ones in the showroom and our feet don't touch the floor I was told that it was because they had not been sat on like the showroom ones, which I knew was untrue, so I even brought the new one to the showroom and took pictures comparing them
I was then told that perhaps the manufacturer added more cushion and that the change was within the design specifications
After weeks of haggling over the phone with my requests to have them return the sofa and give me a refund, they said that they would send a service technician who would either fix the problem or provide them unbiased information to determine if they would have the sofa returned for a refundThey finally sent a service man on October **He told me that the cushions were definitely over inches thicker and that if he took some padding out, t

Last June ** I ordered on the web, sight unseen, a small sleeper It was delivered to weeks later I accepted the delivery
I am totally not satisfied with the furniture It has flaws JCis offering a replacement, however, I have to wait for to months I find that not a good offer What I want is remove what is here in my apartment, and a refund Why don't they understand that I do not want furniture delivered on
Thanksgiving or Christmas that I ordered *** of July weekend It does not make any sense Customer service claims they do not have the authority to authorize the return and replace
Now I definitely do not want anything Jennifer Convertibles in my place

I purchased a leather piece with oversized ottoman less than years ago, not even a year later the leather started cracking and peeling where you can see the materials underneath the leather, I also purchased the protection from this store in mohegan lake ny as advised by salesman, not only am I dissatisfied with this product and once I filed a complaint, no resolution have been met

BACKGROUND: I purchased a leather sofa and loveseat set from Jennifer Convertibles with a "Lifetime Leather Insurance Guarantee" on 9/**/(from a former Jennifer Leather location at *** *** *** *** *** ***)I paid $3,033.17, including $(plus tax) for the insurance planThe insurance policy certificate, which I have on file, says, "Jennifer Leathers' Insurance Program covers nicks, cuts, punctures, rips, and scratches." The only exclusions listed on the certificate are "Furniture that has been mishandled, abused or neglectedNo commercial of rental uses are covered."
SITUATION: My sofa has rippedI requested that Jennifer repair the rip, under the terms of the insurance guaranteeI emailed photographs of my sofa to them, per their requestTheir response was that the photos "clearly show a dry rot hole with cracking leather on the furniture which is not covered under your Leather Plan." They refused to repair the damage under the guarantee; instead, they offe

To Customer Service
Jennifer Furniture
I received your follletter to my offer to correct the damaged furniture we bought from Jennifer Furniture
The letter implies that your company will add to weeks for needed parts or to weeks for other partsAttached is a copy of your letter
Each time I inquire about completion of the furniture repairs, I am told to wait more time that someone will call or someone will come or someone will fix, or some other reason for not having the repairs done
I remind you that Jennifer Furniture opportunity to fix or replace the damaged furniture expires at the end of October We paid good money for good furnitureWe received broken furniture and bad service
1) April *** when bought the furniture was first time the 4-weeks was invokedI took weeks to have the entire order delivered
2) July *** two recliners and sleeper sofa are deliveredSofa is damaged during deliveryJennifer Furniture customer servi

I purchased a bed from the Jennifer Convertible store in Stamford Ct Six months after the purchase the Bed frame broke , I called the store in April of they claim to have called the factory but the parts wont be available until mid June I spoke to the customer service manager *** *** and she had ZERO solutions for my situationMy bed is tilted at an angle and the structure is at risk of breaking even more I asked should I just break the bed down ? they have no answer I already have back issues and now they are telling me to deal with a bed that is tilted and can break completely in the middle of the night I will never purchase and deal with Jennifer Convertible again and will share this with everyone I meet They HAVE NO CUSTOMER SERVICE !!!!!

I bought a leather couch in July of I was convinced to buy the warranty and was told it would cover any problems with the couch for years Now only years later the couch is cracking and peeling I contacted the warranty company and they said they don't cover that issue I contacted Jennifer Furniture and they told me all they can do is give me a 20%off of the next purchase Why would I buy anything from them again when they are such poor quality?? I asked them to stand by their product especially because a couch shouldn't be peeling after years! They have ignored my emails and refuse to help me with this issue

In June I purchased a reclining sofaIn September I received delivery of the wrong merchandiseI waited another month for the correct delivery only to find the merchandise was again incorrectI decided to cancel this order and asked that the manager, John refund my money in fullI made repeated calls to him and left messagesHe never returned my callsI am requesting your help in procuring the full refund of my purchase price for the reclining sofa to my account

I purchased a sectional from Jennifer convertibles approxa year and a half ago, the couch started to crack and peelI purchased an extended warranty for this couch, which apparently is not honoredThe quality is poor quality It has been fixed for the same problem months agoI'm pretty sure there is a defect or something, but I am being told they will give me 20% off a new couch if I likeThat is totally unreasonable, they sell you the warranty but then don't back it upIt's not like they didn't know I was buying a leather couch

The couch sold me was made with defective fabric that slowly peels under yearThe company also sold me a year leather service plan to cover any problems with the furnitureOnce the problem happen the company said that would send me new covers Which they didAgain the fabric started peeling right awayJennifer said it was now over there one year warrentyand would not fix itI contacted there Leather plan which I paid an additional $forThey told me they are not responsible for the defective fabricI then called Jennifer convertible back and they told me that if I want I can buy a new couch at 50% discount off full priceWhat I want is the couch I bought fixed or they should supply a new couch They are selling couches with defective fabric knowing full wellIt is no good

My husband and I purchased a couchWe were told in store that it would take weeks for deliveryOn the receipt it said weeksOkayweeks later, no deliveryI call, they say that it actually takes 4-weeks and I was misquoted by the salespersonweeks later, no couchThey told me over the phone they would expedite it and to call back the next dayI didThey said they see no evidence of it being expeditedI told them I’d request a refund by that Friday (days later) if I didn’t have a delivery date
Following week, I go to the store, the sole employee had left the premise for lunch, locking the door and leaving a note in the door that he’d be back soonAfter min he returnsHe pulls up (supposedly) my order on his computer screen and tells me the date of delivery to the store is dec, ***, a full weeks from our orderI asked him to show me that date on the screen before I called my husband to decide what to doHe told me he couldn’t get the screen back upHe

I made two transactions with the *** store on 3/**/ Salesman was Mario, manager Andre ***, & *** This was during their 10% off no tax promotion To my surprise, when I went online to show a co-worker the furniture we just purchased for our new house we just bought, I noticed we were grossly overcharged I immediately called the store and asked the manager Andre if the online prices were the same as in store, which he said yes I then contacted corporate via email stating the over-charges excharged $1,for a china cabinet that was really $They agreed to refund the two credit cards the following business day, called and asked for the credit card numbers, and said 7-day Its been over weeks, nothing and no response backThey owe us over $between all the items they over charged us for In addition, we were told the couches were in stock, and would be a to week lead time, and then they would deliver the week lead time dining

While selecting between two coffee tables at Elmhurst Jennifer Convertibles, I asked the salesman Tim about damage to one coffee tableHe said scratch marks on the table were sales floor wear and tear and that "*** *** *** ** *** *** *** ** ***"I selected a table based on his remarks
When my furniture was delivered, the coffee table I received had scratch marks on the topThe delivery men said the marks were part of the design and I had to call the storeI called the store four times in the next week
Call 1: Tim answeredI left my name and phone number and was told the manager would call meNo one called
Call 2: Tim answered and asked my order and the problemI explained that the table had scratch marksHe said that the marks are part of the design and he had probably misunderstood my question when I asked in the storeI said I would have chosen another table if he had told me the marks were the designHe said he would have the manager call me abo

I called the store to have someone repair a tear in my couchMy couch was still under warranty so they reported to do the repair for freeA repair person came to repair the couch but found something wrong with the new fabricHe left in a hurry and said that he would call us to set up a new appointment with new fabricIt has been over a month with no callIt is impossible to reach any of the customer service numbers since they all redirect to non working numbers or sends me to voice message claiming that I'm not calling within store hours (even though I am)I am so fed up with calling and being pushed from number to number

Purchase KHLOE DINING SET from one of their stores located at West 125th StreetIt was funny how the sell person said that each stool an hold 5000lbs each after I ask how much they supportBut liked the table and bought it anyway seeing that he didnt have much info on the table but thats not the problemGot the table put together and ended up finding out the stools where unevenCall customer service which is not open days a weekReal odd by the wayCustomer service set me up with an appointment weeks later bet10am-2pmWell guess what time they came 1:45pm yupThe man comes in looked odd alsoHe used a screw driver to try and tighten the screwsHe then said he could do anything else and said it was a manufacturer defectThen said good luck with replacing it they dont really do thatCall back customer service a few days later only for them to say call back in a week still waiting for a report from the repair manWeek pass and I call back..They told me they would replace the set and call me with an appointment in a weekWeek pass I get a call to make a appointment for another service appointmentThey tell me they will not replace the stools without service people seeing the stoolsSo more weeks later for another appointment which is today Tuesday 5/23/a man came no lie looked years old in a white street shirt and jeansHe looks at the chairs and says there fine, must be my floorHe says he can't help and leavesSo I took the day off for a second visit for a kid to come and just look at my chairs and say there fine

NEGATIVE Experience: These people are incompetent, horrible customer service and are incapable of understanding how a business is runWhen someone tells you it will take 3-weeks for beds to arrive, it should not take 2-monthsI had family members sleeping on the floor for over a month because they were unable to deliver at an appropriate time, lack of reaching out to their customers to notify them about delays and just simply from unorganized companyThe location that we had to deal with is from 86st in BrooklynAvoid dealing with this company at all cost since they are clearly *** stupid

On Monday June **, 2016, I received a call from driver of Coyote Logistics telling me he was
on his wayA short time later the driver rang my door bell says he was here to delivery a Sofa,
I told him there should be a recliner tooHe took me out to the truck where he showed me a package and said this is the sofa there is no reclinerI asked to be allowed to inspect the package he refused, said he would get in trouble if he allowed me to open the packageI then said I could not sign the invoice without an inspection, so he wrote on the invoice sofa only and left the sofa on my walk way, saying that I hadn't paid for delivery which wasn't trueBefore he took the sofa off the truck he complained about a prior injury he had I suppose this was said because he had no intention of bringing my sofa into the house
After the disastrous delivery of the sofa, and the inspection that wasn't allowed during the
delivery the only solution for me is a full refund!! I felt insulted when I d