Standard Heating & Cooling of Chicagoland

On October *, I ordered on line a Living Room set from Jennifer ConvertiblesThe salesrep recommended the Murray Road Reclining Living Room Set which was readily availableThe Living room set was delivered on October *, In less than months of use/sitting on the furniture (December 1, 2017) the right side of the reclining loveseat cannot be closed backWhen we checked at the bottom of the loveseat, we observed the broken wood and nails that ripped off the furniture coverSubsequently, we also observed the left side of the sofa was not evenIt sinks down more than the right side of the sofaI notified the Customer Service of Jennifer Convertibles on Dec*, who forwarded the issues to their 'warranty department"On December **, 2017, they sent a 3rd party technician to do the visual inspection of the furnitureThe Technician indicated that the broken wood and pieces need to be replaced and that the store will contact me after he submits his reportOn

I was under impression that I had purchased a leather couch, but after some time I noticed some peeling on a few patches Looks like bonded leather I specifically told the salesman that I wanted real leather , not bonded and he directed me to the sofa I had purchasedthe carbon copy receipt says 100% leather as well but I find it to be false Also one of the back rest parts is defectedOne part is not dented in like the others, and I think it came like thatplease helpi already contacted a supervisor in Jennifer;s Furniture, but was denied of my claim after sending photos of damaged areasReal Leather deosn't peel like this, seems like I didnt get what I originally paid for

I love my furniture my leather couches are beautiful and comfortableI got a bedroom set as well they drivers were very professional and moved pieces for me when I didn't know where in the room I wanted them to goI would definitely recommend this store!

To the president of Revdex.com:
I have purchased honey sectional pieces with free ottoman for $and a counter high Tyler pieces for dining room which costs $on 10/**/The total cost of these products including tax and shipping charges is $During the purchase the company representative promised the products will be delivered within weeksBut they delivered except ottoman on ** the OctoberIt's been more than months for now and they have not yet delivered ottomanThe order number of my product purchase is Whenever I call them to know about the ottoman they don't respond in appropriate way or they never answer my call

I went into Jennifer Convertibles on November **, to purchase a sectional sofa as a surprise for my boyfriend's man cave that I was giving him as a present for Christmas The salesman assured me my couch would arrive before xmas, writing it on my receipt as a guarantee The couch did not arrive before xmas and after numerous calls and demanding a manager, I was able to get them to deliver it only on January *** They gave me a refund of my shipping costs because they had promised delivery before xmas However, on the *** when my sectional arrived, the chaise was damaged and missing a leg I immediately sent an email telling them a corner was crushed, there was a small piece of metal sticking out of the chaise fabric and it was missing a leg It took me contacting them numerous times to even get a response They said they would re-order the chaise The new chaise did not arrive until February ***! The new chaise arrived and looked great However, the delivery man did not

Years ago I highly recommended this company to everyone and was very happy with their products until recently I purchased a full leather power sofa with chaise lounge (klausner castaway/build to suit - piece) After weeks, I received my 'new' sofaEvery piece had a defect that needed repair which I reported The delivery team took photos and said to keep it and that customer service will take care of it Tech was able to repair all but the chaise which was lopsided, the leather was sagging and not not touching the foam at the foot areaThe Tech cut the foam by hand and tried to tighten the leather Now the divets from the cut foam underneath is showing through the leather and customer service it telling me that they will NOT fix what their tech made worse and that I caused the damage Their customer service is not what it used to be - they no longer stand behind their products I will also be filing a complaint I have been dealing with them since Nov when I received my sofa

Sofa delivered was not made correctly Ottoman which is placed under a chaise cushion was lower than the sofa so the sitting cushion was not touching the ottoman The cushion is so badly sewn that it stops short at the arm rest and does not reach the back of the sofa as the other cushions do it is also wider than the ottoman
Tech was sent to perform a home inspection he agreed that with my finding and took photos The repair dept sent me a box with legs to change on the ottoman in order to raise the height of the ottoman to even out with the height of the sofa I received a very vague letter about parts for the sofa I then started emailing the customer service department and I received a reply indicating that the cushion is as per manufacturer standard and they are not changing or repairing it I have to waste yet another day to have them come back to change the legs They did not offer to send someone I had to ask I then called the corporate headquarters and no one has

While selecting between two coffee tables at Elmhurst Jennifer Convertibles, I asked the salesman Tim about damage to one coffee tableHe said scratch marks on the table were sales floor wear and tear and that "*** *** *** ** *** *** *** ** ***"I selected a table based on his remarks
When my furniture was delivered, the coffee table I received had scratch marks on the topThe delivery men said the marks were part of the design and I had to call the storeI called the store four times in the next week
Call 1: Tim answeredI left my name and phone number and was told the manager would call meNo one called
Call 2: Tim answered and asked my order and the problemI explained that the table had scratch marksHe said that the marks are part of the design and he had probably misunderstood my question when I asked in the storeI said I would have chosen another table if he had told me the marks were the designHe said he would have the manager call me abo

Purchased chair and loveseat set on 8/**/also purchased same day year elite protection plan Chair broke 10/*/submitted repair request to guardsmans furniture professional on 10/*/ 10/**/repairman came looked at chair and had to get authorization to fix it did not get the authorization so I have to wait until guardsman sends the authorization to the repair guywas told I had to wait business days for the authorization then however long for the repair guy to actually show up to fix it so I waited weeks for the repair guy to look at the chair and who knows how long for the actual repair to happen is this just a scam between Jennifer convertibles and guardsman to get the extra money for the plan? Did not realize that the chair and loveseat were made with inferior supplies

Purchased a new couch from this vendor on 11/**/and had it delivered on 11/**/The couch arrived and was assembled by the delivery serviceOnce completed the couch was placed in the room and once the service left we left for days
Upon our return we sat on the couch and noticed the next day that a tear appeared in one of the cushionsWe went to the store the next day and was informed that they don't handle complaints and was handed a number to call
We called their customer service number and was treated unprofessionally when speaking with their phone representiveThe issue was explained and we were questioned how the couch was used and if its possible we caused the damageAt that point we asked to speak to someone in supervision and were told that we would have to wait for a return callFinally after a day or two someone called back with a much better demeanor and it was explained that we barely used the couch and owned it less than a weekThey informed us that th

I purchased a sofa and chair on 11/* with the stipulation that it would be delivered on 11/**/ The manager assured me that it would be delivered on that date I received a call on 11/* that it would not be delivered After speaking with the manager and reminding him that it was purchased as a stipulation to a delivery date, he stated that the chair would be delivered on 11/** and the sofa on 11/*** I did not hear from anyone on Friday, 11/** and called the store The manager said neither could be delivered on 11/** but he would have them delivered on 11/**/ It is now 11/**/16, I have not heard from anyone and they will not take my calls at the store

A love seat recliner is defectivePurchased 12/**/2017, delivered 1/*/The seat reclining mechanism failedI have made several attempts to resolve this issueAfter close to days of notice (March **, 2017) to you of a defect in the merchandise the sofa is still inoperableYou have sent your representative to my home, who inspected the sofa and found defective parts not due to negligence or misuseParts were supposed to be ordered and delivered to my homeIt has been over weeks since he was in my home (April *, 2017)Your recent email tells me it is backed ordered with another weeks anticipated possible deliveryThis snails paced customer service is unreasonableHow long will it take to make good on a guarantee? Today I called your customer service dept again who states your local warehouse moved and they need to get things straitStill no time frame for relief
I will file a small claims civil suit in the Middlesex County Court House shortly unless a reasonable s

On 2/**/I purchased a sofa & recliner from this store The floor sample was gray microfiber material The items were offered in gray or chocolate brown I ordered brown & paid half the balance due in cash On 3/**/they called to tell me that my delivery date could be 4/**/17, but I had to pay in full before they would set that date The next day I went & paid the balance Today 4/**/I worked half day (lost pay) to wait for my furniture When the delivery guys started to unwrap it in my front yard, I noticed that the sofa was a leather material, not the microfiber One of the guys called the warehouse (I assume) & put me on the phone to explain that the furniture was incorrect I was told that the store would call me shortly, the furniture was wrapped back up & put back on the truck Almost hrs later I went to the storeThe employee (Jack), said he knew nothing of the problem He called the district manager & left a messageHe gave me a #

We purchased a Sleep Sofa from the *** ** *** ** *** Dec **, for delayed delivery when the construction on our new condo was completedIn Sept we moved in and the Queen sized sleep sofa and love seat was deliveredAt the recommendation of the sales consultant we purchased the Air Mattress made by *** * ***We used it once the first year worked fineThe second year we tried using the sofa sleeper and it had a hole in the mattress caused by pinching by the metal frame supplied by JenniferI patched the mattress and it worked for one partial night when the patch failedThe third year same thing
It occured to me that there is a compatability issue between the mattress and metal frame supplied by JenniferThe mattress should be protected somehow from being pinched
I looked up the metal frame installed in the Jennifer sofaIt is a *** *** *** *** model series frameThe HSM site indicated the frame was to be used with FOAM or Innerspring type m

I bought several item from JC in Stamford on 1/*/2016, my husband receive the pieces homeWhen I got home I realize that the side chair fabric was wrinkle on one side, I thought it was because it came wrap in plastic so I gave it 2-days but nothing changeI then call the office and explain the issue, they told me that they had to make an appointment for someone to come home and take a look at the chairAppoint was made for weeks outpass week the person confirmed that the chair was broken and needed to be repairI call the service dept to make an appoint for the repair, they told me that I had to wait three weeks for the part to be deliver at home and then call for an appoint (weeks in total for repair) Repair person arrives home and when he open the box that was deliver with parts the company had send the wrong fabricCalled the company and explain the issue againI had to wait more weeks for them to send new parts and arrange another visit2nd time the Repair gut co

DO YOURSELF A FAVOR AND SPEND YOUR MONEY ELSEWHERE!
UPDATE After just years the sectional was falling apart and peeling! Finally got the credit for $from Guardsman for a replacement Item discontinued (I wonder why) so we opted to get our young girls new bunkbeds and a bookcase for which I had to pay the additional balance $(why I give them more money is beyond me) AND was charged a new delivery fee $110, ok, AND $to knock down the POS sectional for removal (DO THE MATH)! Delivery and removal was scheduled for THAT MORNING ALL FURNITURE WAS REMOVED including my kids old beds but NO NEW FURNITURE WAS DELIVERED! Today is MY KIDS ARE STILL SLEEPING ON THE FLOOR BECAUSE DELIVERY WAS A NO SHOW TIMES AND I LOST DAYS OF WORK! (6.21-22) Useless and pompous regional manager Shawn B*** called to offer me $and a new delivery date of $50????? That will make days my kids are sleeping on the floor!
APRIL 2015:
At 9:am on 4.17.15, the contracted delivery service arrived to deliver the furniture that was scheduled for re-delivery todayThe 1st attempt (4.10.15) resulted in a refusal since the pieces didn't fit in our elevators and no one even mentioned to us to take that into consideration (the sofa sectional is 120" x 89")So I was told I needed to pay an additional fee of $for redelivery and disassembly per piece! I was told the chaise would fit but the sofa needed to be taken apartThe 2nd delivery attempt failed as well because they took apart the wrong piece and then again requested I pay yet another fee for redelivery and assembly for the other partIt has now been weeks since we placed the order and paid in full when it was promised to us in 6-weeks timeThis entire experience has been a nightmare and at weeks pregnant this is the absolute last thing I needI am in no position to plan anything or schedule anything further considering the fact that I may give birth any day now and almost did so this morning in my building lobbyThat's obviously something that wouldn't be ideal for anyone involved hereI cannot afford to take another, yes a 3rd, day off from work for this, especially since it is not a mistake on my part and I have been nothing but cooperative and understanding throughout this entire ordealSome points to consider: We were in and out of the showroom in less than an hourWe paid in full on the date of purchase with no demands, perks or freebies (2.4.15) We patiently waited weeks for a delivery that was promised in 6-weeksAfter the 1st unsuccessful attempt we further agreed to pay an additional service fee for the disassembly of the SOFA as clearly stated in the notes of POTook yet another day off from work to accommodate the redelivery only to be disappointed yet again by a failed attempt and clear error made by someone other than usNot only were we let down a 2nd time, but I was spoken to very rudely by the delivery coordinator, and was TOLD that the delivery guys are being released because I was wasting their time! After the District Manager was contacted and involved, all he offered was yet another redelivery attempt

My mother *** purchased beds from this vendor a few months agoThey delivered the bed with issues/broken and told them they will replace that they should accept as isMy parents are old and trusted these folksSeveral months later they are refusing to replace the bedMy father is unable to sleep on a bedHe is years oldThey are now not accepting my mother's calls or ours because they have caller idThe store manager is extremely rude and hangs upAlso the sales rep Anthony also rude and hangs upWhy should they have to go through thisWe are not in the same State with them or would be over in that store every dayThis is absolutely unacceptable.The confirmation/order number is ***I need to please have someone help these old folks with this issueThis is not fair at allThank you*** *** on behalf of *** * ***My number is ###-###-####

On June **, 2017, I purchased a convertible sofa after sitting on it in the showroomThe sofa arrived on September ***  The seat cushions are almost inches thicker than the ones in the showroom and our feet don't touch the floor I was told that it was because they had not been sat on like the showroom ones, which I knew was untrue, so I even brought the new one to the showroom and took pictures comparing them
I was then told that perhaps the manufacturer added more cushion and that the change was within the design specifications
After weeks of haggling over the phone with my requests to have them return the sofa and give me a refund, they said that they would send a service technician who would either fix the problem or provide them unbiased information to determine if they would have the sofa returned for a refundThey finally sent a service man on October **He told me that the cushions were definitely over inches thicker and that if he took some padding out, t

I am writing this letter regarding delay in delivery of a sofa that I ordered on December *, According to your quotation on the receipt, the product should have been delivered by at most on the *** of January, but as of today Feb **, I have received neither the product nor any letter of explanation from the companyWe were contacted by a sales person Frank from the *** location who notified us about the tardiness of delivery and mentioned that in order to maintain our content with the company he wants me and my husband to come to the store and choose a lamp or a rug for our new house, price of which should not exceed $On Sunday, Feb **, we came to the store and were told that we could only choose between lamps (of which were brought from the closet, dusty items that have not been in sale for a while and were floor samples in the past)Candidly speaking this gesture seemed utterly disrespectful and unprofessional, because we were not given a choice to p

We bought a living room couch / loveseat / chair combination in for $Starting this year, the leather finish is peeling off the furnitureThe set is gently used, we do not have any young children, nor are we large people; we are of weight and stature All furniture will show wear over time, but this is way more excessive and is most definitely a defective productThe finish is peeling so fast that it leaves leather dust on the floor in pilesJennifer Convertibles knows it is an issue as their *** page is full of people with the same complaintI have contacted customer support only to be told that is out of warranty and to 'get lost'Very rude, and they do not want to help at all I have sent them pictures to document the problem