Standard Heating & Cooling of Chicagoland

On October *, I ordered on line a Living Room set from Jennifer ConvertiblesThe salesrep recommended the Murray Road Reclining Living Room Set which was readily availableThe Living room set was delivered on October *, In less than months of use/sitting on the furniture (December 1, 2017) the right side of the reclining loveseat cannot be closed backWhen we checked at the bottom of the loveseat, we observed the broken wood and nails that ripped off the furniture coverSubsequently, we also observed the left side of the sofa was not evenIt sinks down more than the right side of the sofaI notified the Customer Service of Jennifer Convertibles on Dec*, who forwarded the issues to their 'warranty department"On December **, 2017, they sent a 3rd party technician to do the visual inspection of the furnitureThe Technician indicated that the broken wood and pieces need to be replaced and that the store will contact me after he submits his reportOn

The couch sold me was made with defective fabric that slowly peels under yearThe company also sold me a year leather service plan to cover any problems with the furnitureOnce the problem happen the company said that would send me new covers Which they didAgain the fabric started peeling right awayJennifer said it was now over there one year warrentyand would not fix itI contacted there Leather plan which I paid an additional $forThey told me they are not responsible for the defective fabricI then called Jennifer convertible back and they told me that if I want I can buy a new couch at 50% discount off full priceWhat I want is the couch I bought fixed or they should supply a new couch They are selling couches with defective fabric knowing full wellIt is no good

To the president of Revdex.com:
I have purchased honey sectional pieces with free ottoman for $and a counter high Tyler pieces for dining room which costs $on 10/**/The total cost of these products including tax and shipping charges is $During the purchase the company representative promised the products will be delivered within weeksBut they delivered except ottoman on ** the OctoberIt's been more than months for now and they have not yet delivered ottomanThe order number of my product purchase is Whenever I call them to know about the ottoman they don't respond in appropriate way or they never answer my call

I purchased two leather bonded couches from Jennifer Convertibles in Orange, CT on 2/**/A sofa and loveseat, with total cost being $I also purchased the extended warrantySince they were delivered on 3/*/18, the smell coming from these two couches has been irritating and harmfulI called the main customer service number at the end of March and was told that this is typical of new furniture
Unfortunately, the smell has persisted over months laterIt is difficult to sit in the furniture, as you are immediately enveloped in a heavy chemical smellI get a migraine headache if I sit on the couch for longer than a few minutesThe whole living room has this smell, and I've actually had neighbors ask me what the smell isI've tried opening windows, burning candles, etcNothing works
For over a month now, I have been calling Jennifer corporate customer service and trying to get someone to come out and take this furniture outIt took me weeks to get an appointment, and

I purchased a leather sofa, loveseat, and recliners from this particular Jennifer's location on ** June, I had advised the salesman that I was moving to Florida and I was charged $for delivery I was also advised that I would receive an email from the delivery company, Non Stop Delivery (NSD) within a day or two to set up a delivery date On ** June, I called the showroom where I made the purchase and advised I will receive a phone call NLT 20:that very day with an update on the delivery That never happened and on * July, I went to the location in person to inquire about the delivery I explained that I was leaving the next week to my new home in Florida and I needed to coordinate with the delivery company on the delivery of the sofa set I explained that I would be able to accept a delivery starting on ** July I was advised again I would receive a call or an email from NSD to schedule the delivery On ** July, I emailed Jennifer's customer se

Business will not refund money for the coach purchased on layawayJennifer Convertibles stated they would refund the full amount if I changed my mind on the purchaseCompany stated they would take a percentage out of money paid since I decided I did not want product

I wish I had read these reviews before buying my couch and tables in Westchester, at the Central Ave Store The customer service is unbelievably bad, but also borderline abusiveThe wait time after purchase is ridiculously long, and the delivery process is unacceptableHere is my story: We were told 4-weeks deliveryAt weeks we went to the store since no one answered the phone there, and the guy said" Oh! Its readyDid anyone call you?" We scheduled delivery stating that an AM time span was imperativeThey said they would put in a request and we would be contacted the day beforeWe were contacted by recording at pm and given a 3-windowThe delivery place was closed and we could not talk to them, since it was after Nor did they answer the next morningIt became clear that despite their having a voice mail, there was no way to contact the delivery serviceI called the store and was told they have "no control at ALL", after having promised to put in a wordHERE IS THE WORST PART: The man on the phone, SAM, was brusque and seemed annoyed despite my thousands of dollars purchaseI asked for his superior, and he said, "HUN, This is just the way it is." I told him not to refer to a grown woman who he has no relationship with as HUNHe said it again, and when I acted annoyed he added,"HUN People who are wrong are often hostile." I have dealt with many furniture purchases and deliveries IN MY YEARS OF LIFE, and never have I been treated so rudely, given misleading information, nor have I had to wait so very long for items after laying down over thousand dollarsNEVER AGAINThere are many good furniture storesTELL PEOPLE TO AVOID JENNIFERAVOID JENNIFER

I ordered a sectional sofa on August **, at the *** *** ** *** *** *** *** location I was told by Shawn, it will be delivered in to weeks, specifically September *** or *** I asked him why only Saturday, and he said since people work, that’s the day customers prefer I said someone will be home all the time and he said its better I told him that we have a family get together on September ***, he said it wouldn’t be a problem, it will be delivered before that Also, he said he will call before September 10th to let me know the status of the order I called on the *** around 11am since he didn’t call me I was told he will call right back after he calls and finds out the status I called back again after waiting till 3pm He said he is still waiting didn’t forget about me He didn’t call back after So we went Monday evening and inquired about the status since he didn’t call He said by Wednesday he will have the time of delivery We wa

On the Monday evening of 4/**/at approx 745pm I went to Jennifer Convertibles *** *** store to price furniture because I had a plan in near future to purchase furniture, on the store window front as well as all over the store there was a signed that stated, " 60%off everything must go store moving sale"I was greeted by Narsisco who told me the sale was 60% but if I bought the entire floor model I would get an extra 20% off, he stated it was essentially 80% offI was interested in the grey Arthur sectional with the ottoman but he told me in order to receive entire discount I had purchase the red accent chair as well ( which I didn't want but he convinced me that I could but the entire floor model and sell the red chair later, he even gave me the retail price of the chair to be able to sell later) So I asked him how much for the entire floor model and he gave me the price of , with tax the total would be $Up until that point I had not planned on buying anythi

**See my *** review of this location for complete detail, as I limited in characters and cannot fully detail everything that went on with the amount of characters/limited typing**
Every single encounter with JENNIFER CONVERTIBLE is continuously mismanagedWe purchased a bedroom set and living room set during the beginning of September, with the promise someone would call us to arrange for a time for it to be delivered the week of 9/**/No one ever called us, and we had to remind them we were waiting for a delivery date/timeMy husband and I are first responders, and taking a day off is hard for us, however, he managed to get a day off for our anticipated delivery (9/**/2018, weeks after we paid for our order.)hours before said delivery, we were called and rescheduled for the following week due to "our items not being available in the warehouse"Our delivery didn't arrive until 9/** weeks after we purchased, and was incompleteThe bed was missing, piece to the couc

I purchased a pretty pricey living room set from Jennifer Convertibles Store #in Rockville, MD That store is no longer open, or at least they are no longer answering the phones I purchased a warranty that is no longer honored because the warranty company went bankrupt So when you contact Jennifer Convertibles for assistance, they just state that they cannot help you What recourse does the consumer have in these types of situations???? None!

Purchased a power reclining sofa on 09/**/The receipt indicated It would be delivered on Friday, 09/**/Sales rep said I'd get a call a day prior to delivery to indicate the time windowI did not get a call but an email indicating a time window I could not accommodateI did not confirm the apptmtI did, however, place three calls to the delivery number prior to pm as the email recommendedI do not know why they showed up @ my apartment the following morningI was at work
Didn't know they'd attempted delivery until I left work that afternoonOn Saturday morning, I called the delivery center numberThe person who answered the phone said she would check on my sofa, then call me back in 5-minutesdays later, still no call
I contacted the store directly to discuss these issuesThe conduct of the sales rep was so rude, hostile & ignorant, I've decided I no longer wish to patronize Jennifer convertiblesI refuse to be treated so rudely while I'm spending

Ordered furniture on 1/**/We were told it is made and being shipped from North CarolinaWE STILL DO NOT HAVE THE WHOLE ORDER!
We are being told it is backorderedfrom ChinaThird estimated deliverydate given nowis MAY ***
We are waiting for a couch and chair for months!!

This company is a frued do not purchase anything from themI purchased a sofa the was supposed to be genuine leather with the warranty coverage The sofa was plasticStarted falling apart two weeks after I received itCalled the store where I purchased the sofa for them to tell me to call the warranty companyThe warranty company tells me they don't cover seams come apart or discolorationCall the store back the incompetent sell representative never filled a claimNow I am stuck with a cheap sofa that is 2years old and looks like it's 10years oldI will never purchase anything there and I will be sure to notify people I know not to buy anything from them
Sincerely mad as hell

My order experience has been horrible thus far! I placed an order on April 7thI was told 3-weeksI waited a couple weeks past the week point to call and find out the statusWell, those few weeks still weren't enough timeToday marks week I STILL don't have my furnitureI was told the week of June 4th that my order would be shipped June 21stThat's days from todayThe order was supposedly shipped previously and got lost or something of that natureSo I called today to confirm that the shipment would be shipped this week and was told that it is STILL in production and will be shipped out or scheduled to be done July 16thHow was it lost if it's still in production?? I am now on track to wait weeks for my furniture when I was told 3-6weeks not monthsI was told I can't cancel a custom order so I just have to continue to wait for a couch as they take their time and make up excuse after excuseBuyers BEWARE!!!

9/*/15- Purchased Living Room couches spent $Late October called customer service regarding
a broken arm rest and the reclinerCustomer service directed me to call and make an appointmentI have the letters that show the multiple times they have come to "fix" the couches 11/**/15,7/**/16,9/*/I called the warranty department, they emailed me documents which I sent back within about a weekThey waited over months to contact me to inform me that I am no longer covered under warranty because according to them the paper work was lateThey did not reach out to me before thenMy payments were set on auto pay, as a paying customer they failed to actually fix the problem which I complained about shortly after purchasing the items

I ordered funiture and paid in cashThey delivered part of my ordered because the sofabed did not fit into the buildingThey asked for additional which I paid to disassemble itI changed my mind and asked for a Loveseat insteadThis has not been deliveredI paid cash on 11/**/IT IS 3/**/NOW Order # ***

I purchased a pair of leather reclining sofa and loveseat from Jennifer Leather ( Jennifer Furniture) , within a few months they started peelingAfter submitting photos to their customer service they started sending me parts so that someone from their company could come home and fix the peeling portions for meSuddenly they stopped this process saying the peeling is too widespread and they will just replace the couches instead A few weeks after that they said the company has stopped making them and I should contact the store and they will isuue me a like for like replacementThe value of the sofas I bought was close to $which after negotiating discounts I got for close to $The store instead of offering me a like for like replacement wanted me to “settle” for lower quality pieces worth much lower than the $pieces I bought off themThe person handling this issue was extremely rude and hung up the phone on me a few timesUpon complaining about this to the corporate