Standard Heating & Cooling of Chicagoland

I wish I had read these reviews before buying my couch and tables in Westchester, at the Central Ave Store The customer service is unbelievably bad, but also borderline abusiveThe wait time after purchase is ridiculously long, and the delivery process is unacceptableHere is my story: We were told 4-weeks deliveryAt weeks we went to the store since no one answered the phone there, and the guy said" Oh! Its readyDid anyone call you?" We scheduled delivery stating that an AM time span was imperativeThey said they would put in a request and we would be contacted the day beforeWe were contacted by recording at pm and given a 3-windowThe delivery place was closed and we could not talk to them, since it was after Nor did they answer the next morningIt became clear that despite their having a voice mail, there was no way to contact the delivery serviceI called the store and was told they have "no control at ALL", after having promised to put in a wordHERE IS THE WORST PART: The man on the phone, SAM, was brusque and seemed annoyed despite my thousands of dollars purchaseI asked for his superior, and he said, "HUN, This is just the way it is." I told him not to refer to a grown woman who he has no relationship with as HUNHe said it again, and when I acted annoyed he added,"HUN People who are wrong are often hostile." I have dealt with many furniture purchases and deliveries IN MY YEARS OF LIFE, and never have I been treated so rudely, given misleading information, nor have I had to wait so very long for items after laying down over thousand dollarsNEVER AGAINThere are many good furniture storesTELL PEOPLE TO AVOID JENNIFERAVOID JENNIFER

I purchased my original mattress with Jennifer Furniture about months agoI began to notice that the mattress was sinking in and so I contacted the claims departmentThey agreed that the mattress was defective and switched out the mattress for another oneHowever when the new mattress arrived I realized that the measurements were off and it did not fit my bed frame like my previous one didI again contacted the claims department and sent photos over and again they agreed that this was an issue and said that they would exchange the mattress outThey sent a third mattress (that I did not accept) because again the measurements were not correct for my bed frameI have asked for a refund just to resolve this issue and I was told that they do not issue refunds but they could give me a refund as long as I agree to pay for 30% of the mattress as well as a delivery feeOr my other option being that I am stuck with a mattress that does not fit my frameAt this point I am unsure what to

ordered a couch in March
Sales person said they would have a company call us to remove our old couch
the sales person sent us an email asking us to confirm a delivery date
We asked her about the company to remove our furniture
she sent us a list of companies to call
I asked her about what she promised at the time we bought the couch and she hung up on us

My wife and I purchased a sofa and loveseat set from the aforementioned companyWhen we received the items, it was noticed that the color looked much darker in person than the swatch at the storeWe called and spoke to the manager "Ted" in the Holmdel store where we purchased said items numerous times and he said that he would make calls to see what could be doneMy husband even brought a cushion in to compare and offered to pay restocking fees if necessaryIt was evident that the lighting in their showroom brings out a lighter hue in the fabric- making the color very misleading"Ted" strung us along for almost two weeks giving hope that the matter would be fixedInstead when we spoke with him today, he said there was never anything he could have done because they will not take the furniture backHe did not offer us a discount to purchase replacement furniture or anything! He was rude and discourteousHow is that an effective representation of the company?

I purchased a Living Room set from Jennifer Convertible at *** *** *** *** *** *** location on 2/**/ Which is less than a year ago, approximately months into the purchase, I noticed a problem with the stitching As if it has unraveled After minimal usageI was able to see that the thread had unloosen which meant the fabric came up and the cotton material within the sofa was visibleI contacted customer service to inquire about a repair being that I purchased the extended five year elite warranty in addition to the year warranty provided by JenniferDuring the call I was informed that I would have to wait up to weeks for someone to come out to inspect the sofaThis caused a great inconvenience for me and my Family as I wasn't able to use the damaged sofa and thus not able to conduct the usually annual family functions that I host during Thanksgiving, Christmas and the New Year HolidaysFollowing the first inspection the rep that came out to my home

I bought several item from JC in Stamford on 1/*/2016, my husband receive the pieces homeWhen I got home I realize that the side chair fabric was wrinkle on one side, I thought it was because it came wrap in plastic so I gave it 2-days but nothing changeI then call the office and explain the issue, they told me that they had to make an appointment for someone to come home and take a look at the chairAppoint was made for weeks outpass week the person confirmed that the chair was broken and needed to be repairI call the service dept to make an appoint for the repair, they told me that I had to wait three weeks for the part to be deliver at home and then call for an appoint (weeks in total for repair) Repair person arrives home and when he open the box that was deliver with parts the company had send the wrong fabricCalled the company and explain the issue againI had to wait more weeks for them to send new parts and arrange another visit2nd time the Repair gut co

In June I purchased a reclining sofaIn September I received delivery of the wrong merchandiseI waited another month for the correct delivery only to find the merchandise was again incorrectI decided to cancel this order and asked that the manager, John refund my money in fullI made repeated calls to him and left messagesHe never returned my callsI am requesting your help in procuring the full refund of my purchase price for the reclining sofa to my account

Sofa delivered was not made correctly Ottoman which is placed under a chaise cushion was lower than the sofa so the sitting cushion was not touching the ottoman The cushion is so badly sewn that it stops short at the arm rest and does not reach the back of the sofa as the other cushions do it is also wider than the ottoman
Tech was sent to perform a home inspection he agreed that with my finding and took photos The repair dept sent me a box with legs to change on the ottoman in order to raise the height of the ottoman to even out with the height of the sofa I received a very vague letter about parts for the sofa I then started emailing the customer service department and I received a reply indicating that the cushion is as per manufacturer standard and they are not changing or repairing it I have to waste yet another day to have them come back to change the legs They did not offer to send someone I had to ask I then called the corporate headquarters and no one has

My wife and I purchased a sofa and loveseat set from the aforementioned companyWhen we received the items, it was noticed that the color looked much darker in person than the swatch at the storeWe called and spoke to the manager "Ted" in the Holmdel store where we purchased said items numerous times and he said that he would make calls to see what could be doneMy husband even brought a cushion in to compare and offered to pay restocking fees if necessaryIt was evident that the lighting in their showroom brings out a lighter hue in the fabric- making the color very misleading"Ted" strung us along for almost two weeks giving hope that the matter would be fixedInstead when we spoke with him today, he said there was never anything he could have done because they will not take the furniture backHe did not offer us a discount to purchase replacement furniture or anything! He was rude and discourteousHow is that an effective representation of the company?

After purchasing a sectional sofa in December 2015, the store did not provide any assistance with the malfunctioning couchInstead the store manager informed me to contact the warranty company (within weeks of the sofa being delivered)The claim was naturally denied by Guardman, the warranty companyAt that time a customer service manager, Meriald, noted that Customer Care would handle the claimIt took weeks to connect with this managerShe never answered the phone and would take 1-weeks to return the callAfter two visits from the technicians, the couch is still uneven and now it is even beginning to splitThe regional manager, Sean, simply stated that we again had to deal with customer careHe also noted that Jennifers has such a great Revdex.com rating (he cited an A), but based on this customer service experience, I find that hard to believeIn summary, it has taken their customer service weeks to schedule a technician visitEveryone continues to point to someone else who is responsibleNearly months from purchasing the couch, it is still not functioning properly and no one from customer service wants to take any ownership

I was under impression that I had purchased a leather couch, but after some time I noticed some peeling on a few patches Looks like bonded leather I specifically told the salesman that I wanted real leather , not bonded and he directed me to the sofa I had purchasedthe carbon copy receipt says 100% leather as well but I find it to be false Also one of the back rest parts is defectedOne part is not dented in like the others, and I think it came like thatplease helpi already contacted a supervisor in Jennifer;s Furniture, but was denied of my claim after sending photos of damaged areasReal Leather deosn't peel like this, seems like I didnt get what I originally paid for

Shawn the regional manager is a liarThis place is terribleShawn sold me two pieces and it turns out only one was in stockHe lied and said I’d have them in daysAfter days he had an associate call and say they don’t have one piece but maybe they’ll have it a couple days laterThen Shawn called back and said he’d guarantee delivery in two weeks then changed his mind again and said a different dateShawn said he’d trust me to go get a truck and pick up the display model and borrow itI said I had one order and it consisted of two pieces not two separate ordersI said I don’t trust him because his story kept changing and I demanded a full refundI said I want my total order when it was promised or I want all of my money backHe finally said he’s give me a refundHOWEVER, he only refunded me for one pieceThis guy is the worst salesman/manager I’ve ever dealt withIn resting reviews it seems this is common for himHe must be a relative of the owner to still have his job

Original Purchase date is July **, After repeated deliveries of damaged, and or incorrect merchandise, their last delivery was on October **, This was there 4th delivery and 4th attempt to get the order right and they failed again by attempting to deliver merchandise not in brand new packaging, with tags from another furniture store, and damagedWhen the defects were noticed, before the entire order was unpacked, I stopped the delivery and brought the defects to their attention and refused the orderWe asked them to remove the merchandise and stop the delivery and return itThey refuse and called their dispatcher who told them to leave the merchandise on the street in front of our homeThey left one couch blocking our front door and the remaining pieces scattered on my property and my neighbors property and attempted to leaveI stopped them and called the policeThe officers arrived, spoke directly to the dispatcher and informed her that they cannot leave the furnitu

On 05/**/I entered the Jennifer convertibles on *** *** *** * *** ** *** to purchase a sofa bedThe staff was very helpful and after touring the store we finally picked a sofa bed to fit our homeThe issue was days later trying to arrange delivery, the sale person at the time when we purchase informed us that with in three days they would delivery the Sofa bedAfter numerous calls and given the run around they gave us a two week delivery dateThe delivery date was an inconvenience because we were given a hour window during the week , On a date and time frame in which our child had a medical appointment which he would had to rearrange because of the delivery time frameWhen we ask for a reasonable delivery time, they couldn't accommodate us and informed us the next available delivery date would be a month from now because they only travel upstate once a monthWhen we ask about canceling the order they inform us of surcharges for canceling the The contract never stated a reference of a cancelation fee before delivery We were informed that there was nothing they could about the deliveryThank you Jennifer convertibles for inconveniencing working families

Was initially told 4-weeks for delivery, then that changed to 6-weeks right before purchasingIt has how been weeks and not only has my couch not been delivered, the store is refusing to give me a delivery date claiming to not be getting a response from their warehouse

I placed an order online at *** for a couch on April **, Upon confirmation of my order, my estimated delivery time was 3-weeksOn May *, I sent an email to customer service requesting an update on my orderI was informed by Chris(a customer service representative) that they were checking on the statusOn May *, I sent a follow up as I had not heard backOn May ***, I received a response back from Jason that the couch was on back order and would not be delivered till mid JuneHe offered a refund of the delivery charge ($99)I was told that the couch would only fit through a certain door width but that if I was uncertain if it would fit through my door I should get the breakdown service at an additional cost of $I asked that this service be free since the couch was back ordered with no solid delivery date and my request was deniedOn June *** I was advised that I could set up delivery for my couchI chose Wednesday June ***At

I purchased a sofa, love seat and chair from Jennifer Convertibles on April **, By May I started having structure issues with the furnitureI filed a claim for repair on June *, and kept getting the run aroundThey sent out multiple technicians on multiple occasions that kept stating they would repair on returnWhen they returned nothing was repairedIt was already August **, and nothing was repaired or started to get repairedSo I filed a dispute with *** ***I received a resolution letter stating Jennifer Convertibles already started repairing which is not trueThey have yet start to even repair I initially waited weeks for the delivery of the furniture and in no way should have to wait more than the initial delivery to have repairs made I rebuked the decision since the information they gave the bank was incorrect and send in documentation to support my statementI am fed up and just want this furniture out of my home

I called the store to have someone repair a tear in my couchMy couch was still under warranty so they reported to do the repair for freeA repair person came to repair the couch but found something wrong with the new fabricHe left in a hurry and said that he would call us to set up a new appointment with new fabricIt has been over a month with no callIt is impossible to reach any of the customer service numbers since they all redirect to non working numbers or sends me to voice message claiming that I'm not calling within store hours (even though I am)I am so fed up with calling and being pushed from number to number

On September *** 2017, my wife and I purchased a Langford sofa bed from Jennifer ConvertibleWhen we made the purchase , we informed the sales person that it will be tight getting it into our home and she told us that the delivery people will get it in by assembling it inside our home after taking it in in piecesWe then charged the amount of to my Discover Card.(FOR THE SOFA, FOR THE DELEVIERY FEE AND FOR THE TAX)On 9/**/the delivery truck arrived at our home and they were unable to get the sofa into my home because it wouldn't fit through the doorway and the staircaseThey told me unlike the sales person , this particular sofa had to be taken apart by a special technician and redelivered on another dateWhen I called the salesperson at the store she informed me that the special technician would cost an additional and that it was stated in the contract I signedI then told her to forget it Ill cancel the order being she never told me I needed

I bought a sleeper at Jennifer Convertibles sometime in December I even upgraded the mattress to memory foam so anyone who sleeps in it will have a restful sleep However, when I checked on the bed, it was elevated on the head portion by 2-inches I immediately called the store and reported it They told me to call Claims Department or email it, which I immediately did The Claims Department asked me to submit photos of the bed so they could check on it After sometime, a technician was sent to look at it The technician said that he will file a report A few more weeks have passed and I received a letter from Jennifer that my complaint was denied and that I can never ask for replacement or repair for my unit I wrote again to the Claims Department regarding my disappointment on the decision I cited that I have back and hip problems and sleeping using the mattress and the bed aggravated my pain I also said that I sleep flat back, as such; it is really impossible for me to sleep using their bed and asked for reconsiderationClaims Department responded to me and was really apologetic about the decision and told me to contact Michael G***, the Regional Manager I called the number they gave me, but after trying so many times and leaving many messages, he did not return my call So I told the Claims Department that he did not return my call and asked if he has an email address thinking that maybe he would response I sent an email, and even made a follow-up, but he never responded I was so disappointed He could have acknowledged at least my call or my email That was a very poor customer serviceI just want all customers to be careful when you buy furniture at Jennifer, specially their sleeper I was told by one of their staff that they received so many complaints on the elevated sleeper and they did not do anything about it Also, if you would notice the reviews in their website, it is all positive It seemed they only published the positive ones This is so deceiving Regarding the Manager’s not responding to any of my calls or email, this is so unprofessional He should not be in his position as he does not know how to handle customer complainsI will not buy again at Jennifer and will never recommend it to any of my friends