Standard Heating & Cooling of Chicagoland

The whole delivery has been a horrible experienceFirst the delivery workers wanted to do nothing with the delivery because of having to possibly carrying my couch up the stairs which I would have paid and then it fit in the elevator but still got a bad attitude
Upon reaching my door they were rough with everything and uncompromising to try and get it inHad it not been rushing we probably could have figured it out Then as it was told to me I could decline it and pay an additional $(plus tax) to have it assembled inside the apartmentI decided to do that and now have to wait a month for this serviceWhat a joke, $for delivery now $for assembly and waiting a monthI was told a return would be 30% restocking feeAlso the coffee table delivered I put together which should have been done by the delivery guysI

** I would like to note that this is written by the buyer’s daughter due to the buyer’s limited proficiency in English and as a result has been in charge of most of the communication in this matter
To Whom It May Concern:
This complaint is in regards to Jennifer Furniture On July ***, my mother ordered a living room setThe Blake Chair was supposed to have a color change (Belize Moss) and an extra $was paid for this alteration We were told by our sales associate Joseph that Jennifer Furniture has a step process with the manufacturer in order to confirm the color/fabric of the furniture so that errors are not made
On September ***, the furniture is delivered to my houseUpon receiving it I noticed all the furniture was Belshire Moss and the Blake Chair did not come in the Belize Moss fabricI told the delivery men and they suggested that I speak to the store where I bought the furnitureI was hoping this was a simple delivery error that could easily be f

I bought a couch almost a year ago along with a protection planThe couch is broken in many different placesIt is very poorly madeI called Jennifer convertibles sometime in june they sent someone to see it and said it was a manufacturer defectTwo weeks later I received a call saying they were going to replace the couch with a new one and gave me a delivery date of August ***Two days before the expected delivery myhusband called to verify a delivery time and was told they would call the next day with a timeThey did not and since it was a Sunday I had to wait until customer service opened at am to speak with someone.when I called it was told the couch was never put on the truck because upon inspection it was brokenI was told I would have to now wait until September *** another monthI have called multiple times with the promise of a phone call back and a resolution but that never happened, I have spoken to multiple mangersNow again I am being told I will have to wai

I ordered a sectional sofa on August **, at the *** *** ** *** *** *** *** location I was told by Shawn, it will be delivered in to weeks, specifically September *** or *** I asked him why only Saturday, and he said since people work, that’s the day customers prefer I said someone will be home all the time and he said its better I told him that we have a family get together on September ***, he said it wouldn’t be a problem, it will be delivered before that Also, he said he will call before September 10th to let me know the status of the order I called on the *** around 11am since he didn’t call me I was told he will call right back after he calls and finds out the status I called back again after waiting till 3pm He said he is still waiting didn’t forget about me He didn’t call back after So we went Monday evening and inquired about the status since he didn’t call He said by Wednesday he will have the time of delivery We wa

Ordered a loveseat online from Jennifer Thought they were reputable until I read all poor reviews Received confirmation email but not a delivery date or availability Paid with credit card When I did not receive delivery date I attempted to callevery phone number listed in various places ( never listed on confirmation) had disconnected numbers that sent you to yet another disconnected # Finally got someone who said "weeks" I wasn't happy with this as I thought it was in stock and I needed it right awayI waited for weeks and then left numerous messages at automated response numbers that never called back I finally went on *** and asked for someone to contact me I was then told "up to weeks" I then contacted my credit card company and told them that I did not want the item They temporarily credited my acct I then started to get emails from someone names Jason telling me I would be charged even thought I was cancelling and how he contacted me "numer

My fiance and I put in our order and 1/payment of that order for: a sofa, love seat, chair, coffee table, end tables and an entertainment system at Jennifer Furniture Upon delivery, the following occurred: the wrong chair was delivered, an end table was damaged and the middle section of the entertainment system was damaged As a result, the deliverymen contacted their supervisor and put in a request for a new piece for the entertainment system and a request for the correct chairThey left the end table and noted that it could be exchanged at the time of the next delivery
Following this disappointing delivery, I contacted the store we made our purchase at and explained what happened and wanted to make sure that they had all of the correct information The gentleman I spoke to was rude, talked over me and proceeded to yell at me- all I wanted to know was whether he had the updates on what occurred with the delivery and whether there was anyone I needed to contact This react

I bought a chair at this location in 12/I was not told that furniture deliveries were only made on specific days (Tuesdays/Sundays only)I work every Tuesday/Sunday; if I had've known this information, I never would have purchased this productI was contacted months after my purchase and told that I could only receive my delivery on these daysI asked if I could have the delivery on another day, and they refusedI also stated that I would pay any additional fee to have the furniture sent on another day, and they refused
They stated that I have to receive the delivery on these days and if I returned the furniture (due to their inability to delivery it on another days of the week), I would have to pay 30% of the original cost of the furniture
I now have to incur lost wages from my job in order to receive this furniture deliveryIf all of their delivery information, including the terms of Tuesday/Sunday only delivery, were initially disclosed, I would have ordered fr

On March **, 20** I received a Sectional Sofa that I purchased from Jennifer ConvertiblesOriginally, I filed a compliant May **, 20** because the sofa I received was completely different from the one on the show roomThere were flaws, with the manufacturing - several pieces that were assembledThe material was falling apartThey sent out a service person, who actually didn't do anything, but rip the zipperThey sent a chase cushion replacementJanuary **, I filed another complaint because the sofa, is brokenLess than year, and my previous sofa, purchased from Value City, lasted years! I sent emails, phone callsThey set up an appointment in March, and the service person looked at the sofa, supposedly wrote a reportI had to wait another month for someone to fix it - April **, they call me the very day before and cancelledI've been going back and forth with the only customer service person they have, MerylShe sends an order to outside contractor, they call

On May ***, my husband and I went to the Jennifer Convertibles store located at *** *** *** *** *** *** ** *** to purchase a new sectional sofa We had debated about which piece to purchase the armless loveseat of the LF loveseatMy husband and I specifically asked whether the edges were finished and the sales rep (Jenny) said that they were (at least she led us to believe they were)If there was any questions about the edge, I would have purchased a different item all togetherAdditionally, the store brochure says that all pieces come fully upholsteredI proceeded with the purchase, and the store told us it could take 4-weeks for deliveryOn 6/*, I was notified that the furniture was available for delivery for Saturday June ***As a result, I arranged to have our old furniture removed on Friday June *** (and payed $to do so)On the ***, the furniture arrived around 4:00PM, but the armless love seat did not have finished edgesI told the delivery folks

I ordered a sectional online because it advertised as quick shippingThe order was placed on 4/and I received and email that I would be contacted within weeks to schedule deliveryAfter no contact for weeks I emailed them and was told mid-MayI emailed them again on 5/and was told there was delay and I was guaranteed for 6/I was not happy but my hands were tiedAgain I sent an email on 6/to confirm delivery because I needed to make arrangement to be there and take off of workNo responseI sent another email early afternoon on 6/4...several hours later I got a reply saying it’s been delayed again and could possibly be delivered 6/or 6/I replied that that would not work as I rented the house with a queen sleeper sofa and my tenants were demanding the sleeping spaceNo replyNobody answers the phones or emailsMessages were left, I tried reaching out to the stores all to no availI actually started to fear they were going out of business and I was going to lose my moneyFinally today I was able to reach someone who was of zero help and said all she could do was pass along a messageStay away from this companyThere is no customer service, no offer to remedy the situation and honestly absolutely no contactYou can’t reach anyone because nobody answers the phonesThis has been the worst consumer experience of my life and because of this company’s incompetence I stand to lose $

I am writing this letter regarding delay in delivery of a sofa that I ordered on December *, According to your quotation on the receipt, the product should have been delivered by at most on the *** of January, but as of today Feb **, I have received neither the product nor any letter of explanation from the companyWe were contacted by a sales person Frank from the *** location who notified us about the tardiness of delivery and mentioned that in order to maintain our content with the company he wants me and my husband to come to the store and choose a lamp or a rug for our new house, price of which should not exceed $On Sunday, Feb **, we came to the store and were told that we could only choose between lamps (of which were brought from the closet, dusty items that have not been in sale for a while and were floor samples in the past)Candidly speaking this gesture seemed utterly disrespectful and unprofessional, because we were not given a choice to p

I purchased a sofa and chair on 11/* with the stipulation that it would be delivered on 11/**/ The manager assured me that it would be delivered on that date I received a call on 11/* that it would not be delivered After speaking with the manager and reminding him that it was purchased as a stipulation to a delivery date, he stated that the chair would be delivered on 11/** and the sofa on 11/*** I did not hear from anyone on Friday, 11/** and called the store The manager said neither could be delivered on 11/** but he would have them delivered on 11/**/ It is now 11/**/16, I have not heard from anyone and they will not take my calls at the store

Beyond frustrated! I found a bedroom set I loved at this showroom, gave my word to the sales rep that if I decided to buy from them I would use her as they do make commission on the saleDecided to buy July *** placed the order on the set along with other items ( couch and child’s bedroom set)We waited until the end of August for delivery on the couch and kids set with no word of the queen set deliveryThat delivery went well the men putting together the items were professional and hardworkingI kept asking when to expect the queen set and finally got a delivery date the beginning of SeptemberI was super excited but then when the furniture finally came the delivery men who were really young and seemed very inexperienced this time around started bringing everything inAll was ok until they stared putting the bed frame together the company sent two left sides left side legs for the headboard making it impossible to assembleWith that they took it back and after I signed off in a

Order number ***
The left arm rest sinks to the floor and the seat cushion sinks to the left, making it uncomfortable to sit inThe started happening about two months after deliveryJennifer Convertanlex was contacted and a repair was made about says laterThis repair started to fail about months later and Jennifer Convertibles was again contactedIt took another 30-days for the repair
Once again, the repair failed 2-months after it was made
The love seat is now sperating in the middleThis issue was also reported within the year of purchase
Jennifer Convertibles is refusing to repair it as they said the repair technician said it was wearThey offered to send another furniture tech out for a second opinion, which we agreed to but after a month of no tech dispatch and ignored emails, we were left with no option other then to request a full refund or replacement
They have refused the refund or replacement and say they will semd a technician
They r

Can you put this on *** *** *** etc…
I recently bought a lot of furnitures at Jennifer Convertables located in Carle Place, NY and I had terrible experience
It took the company times to deliver my furnitures and even so, there are items that are still missing at this point When the company calls to schedule the time for the delivery, I asked them to confirm what items being delivered to make sure they have everything, they told me that the "only make the call, they don't know what items are being delivered" so you don't know what you're getting until they actually show up at your house
First, when we went to the store to schedule the delivery, we scheduled it for Friday 9/**/ However, the store manager Cinthya changed it to Sunday 9/**/and didn't bother to call and tell us
The 3rd time they made the delivery, which was supposed to be the last time, we were still missing a bed and a mirror When I called the store to ask about it, the store manager Cinthia blamed me for not telling her what was missing I told her that everytime they deliver, there was a list of the items so she should know what had been delivered and what was still missing She was rude and argumentative and at some point during the conversation, she hung up the phone on me Then she told me when I called back that she didn't know where the missing items were at that point She said she would find out the next day and get back to me which she never did Throughout this conversation, she kept repeting that it was my fault that she didn't know about the missing items I had to call the store back to talk to someone else who found out that the missing items were transferred to the wrong warehouse When I called customer service to complain about this store and how the store manager conducted business, I was promised a call from the Regional Manager "John" to resolve the issue Well, days later I still have not heard from that manager Obviously, customer service is not important to him Most of the company's representatives we talked with were rude
Throughout my life, I receive excellent customer service and poor customer service and anywhere in between However, Jennifer Convertables really broke the records for me in terms of poor customer service I don't usually rate my experience online However, I'll make an exception this time and give my rating on this experience I don't want anyone to experience what I had to go through with Jennifer Convertables

On February **, I was supposed to receive a bed(no mattress) and a dresserI paid $to have this deliveredUpon arrival I was first told they forgot the headboard and would have to take the whole bed backThey asked if I wanted to keep just the frame and foot board and I said I would like to wait until everything is delivered togetherThen they proceeded to start bringing in the dresserAfter they had brought just a few draws upon inspection the draws were scratched and stained with some sort of foreign sunbstanceI then told them that I refused the whole delivery and they just picked up everything and took offI then proceeded to calll the salesman JC from the *** *** location where I purchased the merchandiseIn so many words he told me there was nothing he could do and was very short and standoffish with me with our conversationHe then said he would have to order me a new dresserNow the delivery men smelled horribly from a foreign substance(drug) that stunk

**See my *** review of this location for complete detail, as I limited in characters and cannot fully detail everything that went on with the amount of characters/limited typing**
Every single encounter with JENNIFER CONVERTIBLE is continuously mismanagedWe purchased a bedroom set and living room set during the beginning of September, with the promise someone would call us to arrange for a time for it to be delivered the week of 9/**/No one ever called us, and we had to remind them we were waiting for a delivery date/timeMy husband and I are first responders, and taking a day off is hard for us, however, he managed to get a day off for our anticipated delivery (9/**/2018, weeks after we paid for our order.)hours before said delivery, we were called and rescheduled for the following week due to "our items not being available in the warehouse"Our delivery didn't arrive until 9/** weeks after we purchased, and was incompleteThe bed was missing, piece to the couc

We ordered a couch on 5/ We were told that there was a 4-weeks delivery, which is fine We were also told that we live in a "remote" area and they only deliver once or twice a month that "may" delay the delivery It took weeks to arrive and it came HOURS after the four hour time frame that was given to us the day prior I kept trying to ask for updates but no one knew anything or they did not answer I simply asked for a refund of the $because we missed our appt that was scheduled for 7pm that night(couch was to get there by 430pm) and this is the response I received They have NO customer service Not to mention one of the sales people who responded once was completely condescending Feel free to use the code since we will never shop there againWe are sorry they arrived outside the estimated hour time frame, but they did delivery within the time frame originally stated, that deliveries are between am to pm Most of the time when a truck breaks down, orders do not get delivered and need to be rescheduledWe advise on how long orders will take and we do not provide updates unless asked during the order process We do not get update from the manufacturers, that is why we do not provide them If we are asked for an update by our customers, we then go to the manufacturer and ask for one We deal with over four dozen different manufacturers and they all have different policies and proceduresI am sorry sorry but we will not be able to offer a refund Instead, I want to offer you a future discount on a new order Next time you order, use coupon code "jennifer10jh" for 10% off your order We value you as a customer and want you to be happy

I went to Jennifer Convertible store at *** *** *** *** (Now ClosedFor Business) and bought Red Sofa,a Table Rug and a 3pc living room coffee table set to a Sales Associate name: Sabrina and the Manager name:Yuri who was present at the time of sale.It was a Black Friday Sale after Thanksgiving DayI ordered all those items and paid in full cash.On the 3rd week of December the Red Sofa and theTable Rug was delivered in my house without the 3pc living room coffee table set.The delivery guys said to me that the coffee table set was damaged and was not included in the delivery and I was instructed by those delivery guys to call the store about the coffee table that was not deliver because it was damage so the store can re-order it for meI called up Sabrina,the Sales Associate about what happened and she said that she no longer work with Jennifer Convertible and told me to contact Yuri,the manager so he can re-order the items for me.I called up Yuri and di

February 25, I walked into a Jennifer Furniture store in Union NJ and ordered a sectionalPaid in full that day and was told that we would have in weeksJust in time for our housewarming It is now April 17th and I still have no sectional, nor do I have a date of when I will Every date I have been given has come and passed They never call me to update me on my furniture's status I am always calling to see when im going to get it I have yet to get an apology from anyone, nor an explanation or accommodation I spoke to the rudest manager ever at the Union NJ store who offered me a $courtesy credit and then took it back after he offered it saying his margins were already too lowI will NEVER EVER in my life patronize this business ever again