Standard Heating & Cooling of Chicagoland

I ordered a bedroom set from them on April**, at which time I was told that delivery would take to weeksIt is now August **, 2018, which is more then double the expected time frame, and I still have not received the furnitureI call the store in Coram where I placed my order and they stated they would look into itThat same day I received a call from there corporate office from an individual named "Fred" who said there was an issue with the manufacturer and I would receive it in week and that he would take dollars off the priceThe bedroom set was for I stated I wanted to cancel the order and a refund of the deposit, at which point he told me he won't cancel because it is on the truck for delivery to Jennifer Convertibles ("Jennifer")I took out a credit card from Jennifer to purchase the product but the card was not charged yetI said since I haven't paid for the product I want to cancel and whatever issues they had with the vendor has nothing to do with the

I visited the showroom and placed an order for a couch September *** I was told by Anthony, the salesman, that the couch would be delivered the week of October *** and that I would receive a call to schedule delivery the week prior
On September ***, I called the showroom to inquire about arranging delivery for the couchThe representative on the phone informed me that the couch would not be available for delivery until after November ***I told the representative that an additional month delay was unacceptable, and that I would like to cancel the orderHe responded that he would see if there was a couch in inventory that could be shipped sooner and would call me backI did not receive a return call
September ***, I called the showroom again to insist on cancelling the orderThe representative that answered the phone told me that the manager was busy, and would return my callminutes later, I called again and said if I could not speak to the manager immediately, I

I purchased a Living Room set from Jennifer Convertible at *** *** *** *** *** *** location on 2/**/ Which is less than a year ago, approximately months into the purchase, I noticed a problem with the stitching As if it has unraveled After minimal usageI was able to see that the thread had unloosen which meant the fabric came up and the cotton material within the sofa was visibleI contacted customer service to inquire about a repair being that I purchased the extended five year elite warranty in addition to the year warranty provided by JenniferDuring the call I was informed that I would have to wait up to weeks for someone to come out to inspect the sofaThis caused a great inconvenience for me and my Family as I wasn't able to use the damaged sofa and thus not able to conduct the usually annual family functions that I host during Thanksgiving, Christmas and the New Year HolidaysFollowing the first inspection the rep that came out to my home

On May **, I ordered a leather sofa and recliner (cream) from Jennifer Convertibles located at *** *** *** *** *** **Both pieces came in the time frame scheduled however, not in the color I saw in showroom (white)The lights in the showroom were shining so brightly on this couch that it distorted the natural color which was creamWhen delivered I noticed how yellow the furniture looked and called back the next business day to complain and asked for an exchange to blackExchange fees were taken off but still had to pay an extra $delivery feeSofa came within a week however recliner was on back order and was told I had to wait 5-weeksOn June *** I gave my credit card over the phone to pay for extra delivery feeAfter waiting almost months I was then told recliner was still not in and that I had to wait another more weeksI have had it with being lied too and no longer trust this companyManagers at this location were not helpful and refused to refu

I purchased a pretty pricey living room set from Jennifer Convertibles Store #in Rockville, MD That store is no longer open, or at least they are no longer answering the phones I purchased a warranty that is no longer honored because the warranty company went bankrupt So when you contact Jennifer Convertibles for assistance, they just state that they cannot help you What recourse does the consumer have in these types of situations???? None!

Hello,
My wife and I purchased a recliner and loveseat from Jennifer Convertibles in Carle Place, NY in December At the time of the purchase we elected to take out a full 5-year warranty on our new furniture We were told by the sales representative at the store that if any covered damages occurred to our furniture that we should contact Jennifer Convertibles directly to schedule a repair Jennifer Convertibles never provided us with a copy of the warranty service agreement at any point following the purchase nor did they mention that we would be receiving a copy of the warranty service agreement with Guardsman In late 2017/early January we noticed that there was damage to one of the springs in our recliner We contacted Jennifer Convertibles in August to request that they repair the furniture Jennifer Convertibles told us that we did not have a warranty on file with them We provided them with a copy of the sales receipt which detailed that we had purchased

Ordered chair from said business from their online catalogue in the storeColor of the chair is not what I expected, have called the store and customer service, have been given the run aroundNo one is helping me The chair was delivered sat7/**/I called right away once the chair was delivered and left a messageNext day received a call and was told to talk to the store personally, then told nothing can be done, no refund no return nothing.Stuck with chair I do not want HELP PLEASE!!!
Respectively*** ***

I bought a couch from the online system Once the couch arrived I made a claim to the company on why the cushions were already sinking inThis couch is in a adult home with no children and is hardly used especially only after weeksSo after weeks of them sending a wrong products because they never looked at the pictures and the name of the couch given they went from a prior orderwhen they finally got the right info and sent the product it was not sent complete and the technician also agreed with me that the couch is broken in the sleeper areai had mentioned this to the supervisor in customer serviceI have mentioned since the beginning that I just want my money backThis is to much hassle for a brand new couch that one would think would come in brand new perfect condition I mean that is why we bought itIt is now January this has been on going since OctoberI just want me my money back

I bought a sleeper at Jennifer Convertibles sometime in December I even upgraded the mattress to memory foam so anyone who sleeps in it will have a restful sleep However, when I checked on the bed, it was elevated on the head portion by 2-inches I immediately called the store and reported it They told me to call Claims Department or email it, which I immediately did The Claims Department asked me to submit photos of the bed so they could check on it After sometime, a technician was sent to look at it The technician said that he will file a report A few more weeks have passed and I received a letter from Jennifer that my complaint was denied and that I can never ask for replacement or repair for my unit I wrote again to the Claims Department regarding my disappointment on the decision I cited that I have back and hip problems and sleeping using the mattress and the bed aggravated my pain I also said that I sleep flat back, as such; it is really impossible for me to sleep using their bed and asked for reconsiderationClaims Department responded to me and was really apologetic about the decision and told me to contact Michael G***, the Regional Manager I called the number they gave me, but after trying so many times and leaving many messages, he did not return my call So I told the Claims Department that he did not return my call and asked if he has an email address thinking that maybe he would response I sent an email, and even made a follow-up, but he never responded I was so disappointed He could have acknowledged at least my call or my email That was a very poor customer serviceI just want all customers to be careful when you buy furniture at Jennifer, specially their sleeper I was told by one of their staff that they received so many complaints on the elevated sleeper and they did not do anything about it Also, if you would notice the reviews in their website, it is all positive It seemed they only published the positive ones This is so deceiving Regarding the Manager’s not responding to any of my calls or email, this is so unprofessional He should not be in his position as he does not know how to handle customer complainsI will not buy again at Jennifer and will never recommend it to any of my friends

I made two transactions with the *** store on 3/**/ Salesman was Mario, manager Andre ***, & *** This was during their 10% off no tax promotion To my surprise, when I went online to show a co-worker the furniture we just purchased for our new house we just bought, I noticed we were grossly overcharged I immediately called the store and asked the manager Andre if the online prices were the same as in store, which he said yes I then contacted corporate via email stating the over-charges excharged $1,for a china cabinet that was really $They agreed to refund the two credit cards the following business day, called and asked for the credit card numbers, and said 7-day Its been over weeks, nothing and no response backThey owe us over $between all the items they over charged us for In addition, we were told the couches were in stock, and would be a to week lead time, and then they would deliver the week lead time dining

Hello-
I got a piece of furniture delivered today from Jennifer Convertibles Before the delivery men even left, I pointed out that two drawers were broken The delivery men took photos , and told me they would send it to the customer service dept., and that I’d get a new dresser deliveredThey left me with the broken piece of furniture I contacted the web order team and they told me that customer service will send a technician to as and fix, I assume, my dresser My BRAND NEW DRESSER I paid for a new, undamaged piece of furniture Not a “repaired” one Can you please help me with this? I don’t want the wafer board repairedI want a new dresser The rails for two drawers are completely ripped of the dresser, and the pieces of wafer board were in the drawer If they “repair “ this , I’ll have no recourse in a year from now when the rails rip off the side of the dresser again This dresser should have been taken back to the store , as the damage was documented

Original Purchase date is July **, After repeated deliveries of damaged, and or incorrect merchandise, their last delivery was on October **, This was there 4th delivery and 4th attempt to get the order right and they failed again by attempting to deliver merchandise not in brand new packaging, with tags from another furniture store, and damagedWhen the defects were noticed, before the entire order was unpacked, I stopped the delivery and brought the defects to their attention and refused the orderWe asked them to remove the merchandise and stop the delivery and return itThey refuse and called their dispatcher who told them to leave the merchandise on the street in front of our homeThey left one couch blocking our front door and the remaining pieces scattered on my property and my neighbors property and attempted to leaveI stopped them and called the policeThe officers arrived, spoke directly to the dispatcher and informed her that they cannot leave the furnitu

I waa sold a "bonded leather" setIt peeled and flaked once we had it for one yearI noticed that when I looked at the sticker that it is only forty percent leatherYou are not allowed to sell furniture as bonded leather unless it is made up of fifty percent leatherI contacted the company with this information and I was told I was out of the one year warranteeI was not complaining about that but rather that I should not have been sold this set as a bonded leather setIts fraud and they are trixking peopleWe cant ait on our furniture because when you get up you will be covered with these flaking pieces of pleather

My parents ordered furniture which was delivered June **At that time my parentswanted to return it We visited store next day as soon as it opened and spoke with Vanda.Vanda said Ruben Manager would be notified and to write her email with explanation and reason.Wrote email twice on same day and called since we received no reply and visited location 2nd time where Mike Sales Rep greeted usHe also had no answer.Today Ruben Manager was at location and said he had already returned *** inquiry and explained that Furniture cannot be returned since it was a Final Sale.Letter explained that this furniture would not fit his medical necessities my father had undergone hrs surgery of reconstruction of left foot.Ruben said he could not contemplate any returns and said quotDo Whatever You Wantquot

I bought a chair at this location in 12/I was not told that furniture deliveries were only made on specific days (Tuesdays/Sundays only)I work every Tuesday/Sunday; if I had've known this information, I never would have purchased this productI was contacted months after my purchase and told that I could only receive my delivery on these daysI asked if I could have the delivery on another day, and they refusedI also stated that I would pay any additional fee to have the furniture sent on another day, and they refused
They stated that I have to receive the delivery on these days and if I returned the furniture (due to their inability to delivery it on another days of the week), I would have to pay 30% of the original cost of the furniture
I now have to incur lost wages from my job in order to receive this furniture deliveryIf all of their delivery information, including the terms of Tuesday/Sunday only delivery, were initially disclosed, I would have ordered fr

We received delivery of a sofa on 4/**/On the evening of 4/**/17, the wood holding the left arm and supporting the mattress shatteredThere was no unusual activity on the sofa and it was obvious that the wood used was subparI called customer service the next day, on 4/**/17, and was told someone would call back in 2-daysI did not receive a call back, so I reached out to customer service againSomeone called me back on 4/**/The representative was from an outsourced company, and said the earliest they could send someone out for a repair consultation was 5/**/This would only be for someone to look at the sofa to determine if a repair or replacement is neededIf that person decides a repair or replacement is needed, we would then enter another 4-week period for the repair or replacement to be madeI have sent multiple photos of the splintered woodThe representative I spoke to agreed that the sofa would obviously need to be replaced, but could do nothing other than

terrible service I would NEVER recommend this company! I purchased a love seat/couch set in on April 22, 2017, I was told I would receive the couch within weeks and was assured it would not take any longer so I proceeded with the purchaseI received the love-seat within week with scraps in it (leather furniture) still waiting for that to be fixed and here it is past weeks and I am told I may not receive it POSSIBLY until the end of July (still no concrete date of delivery) I spoke with the senior director Mr, Atta who was supposed to contact me back with a date and a week later still no updateTERRIBLE service!!! I will never shop here again and will be sure to spread the word about the terrible service!

We purchased a Sleep Sofa from the *** ** *** ** *** Dec **, for delayed delivery when the construction on our new condo was completedIn Sept we moved in and the Queen sized sleep sofa and love seat was deliveredAt the recommendation of the sales consultant we purchased the Air Mattress made by *** * ***We used it once the first year worked fineThe second year we tried using the sofa sleeper and it had a hole in the mattress caused by pinching by the metal frame supplied by JenniferI patched the mattress and it worked for one partial night when the patch failedThe third year same thing
It occured to me that there is a compatability issue between the mattress and metal frame supplied by JenniferThe mattress should be protected somehow from being pinched
I looked up the metal frame installed in the Jennifer sofaIt is a *** *** *** *** model series frameThe HSM site indicated the frame was to be used with FOAM or Innerspring type m

I bought a Bonded l*** Red Sectional couch years ago they sold it to me for l*** and it peeled from top to bottom terrible so they fixed it and put more bonded l*** and it got worst peeled and they looked Horrible,so the gave me a coupon if I purchased from them again I get half price Off so,I bought another sectional couch this time l*** chocolate brown.The sales person Kareem did not tell me to measure the Elevators to see if my new couch fit.I waited all day to have my new couch delivered took a whole day off to live the worst night mare with Jennifer Furniture the delivery people could not fit my couch in the Elevator so they left me couchless after I begged them to bring up the couch that fit so I won't be without a couch on top of that they charge a fee to dissemble the couch.I have to sit on the Floor for one week Thanks to Jennifer l*** and those rude Delivery Guys.I advise people do not do business with Jennifer furnitureVery Disappointed customer! ??

We are extremely disappointed with the couch and loveseat we purchasedfrom them The couch was delivered to us with damages They had to repair it and also had to add more stuffing to the seat and recliner A short while later the mechanism on the couch/recliner brokeThey repaired it and also stitched up some seams that were coming apartNow the mechanism broke again and some of the seams are coming apart againWe purchased this July of 2015, so this couch and loveseat are only years oldThe mechanism is made of plastic and the couch and loveseats leather are very cheaply made Only adults live in this household, so there are not any kids abusing itAs an example, I bought a sectional sofa from ** *** more than years ago that we are still using and has never broken or needed repairs and at that time we had younger kidsThey sent an email saying they are no longer responsible for repairs since it is out of warrantyThey gave me a number of someone who repair it, but when I called that number a few times, I just got a recording and no one calls back I will never recommend Jennifer Convertibles to anyone and , in fact, I will post my reviews for others to seeOrder # ***