Standard Heating & Cooling of Chicagoland

I purchased a leather sofa, loveseat, and recliners from this particular Jennifer's location on ** June, I had advised the salesman that I was moving to Florida and I was charged $for delivery I was also advised that I would receive an email from the delivery company, Non Stop Delivery (NSD) within a day or two to set up a delivery date On ** June, I called the showroom where I made the purchase and advised I will receive a phone call NLT 20:that very day with an update on the delivery That never happened and on * July, I went to the location in person to inquire about the delivery I explained that I was leaving the next week to my new home in Florida and I needed to coordinate with the delivery company on the delivery of the sofa set I explained that I would be able to accept a delivery starting on ** July I was advised again I would receive a call or an email from NSD to schedule the delivery On ** July, I emailed Jennifer's customer se

I originally had the intention of purchasing two couches for a new home I was moving into and had realized only a few days later that the measurements of the couches would be too big for my living roomUpon asking to cancel the order, I was told I only had hours to cancel the order, which I was unaware of and other furniture stores impose no such ruleI decided to then purchase instead bedroom furniture and tv standI waited over weeks for the delivery only to find out the store had "changed warehouses." When I askevd for a refund of their delivery charge for the inconvenience, I was told by the store manager that it was "not their problem." Finally on the day of the delivery, not only did the wrong bedroom furniture come in, but the tv stand was damaged and was the wrong one as well! When I went back to the store to inform the managers of all the issues and request a full refund and to pick up the furniture, he claimed only the district manager could make such a decisionThr

Years ago I highly recommended this company to everyone and was very happy with their products until recently I purchased a full leather power sofa with chaise lounge (klausner castaway/build to suit - piece) After weeks, I received my 'new' sofaEvery piece had a defect that needed repair which I reported The delivery team took photos and said to keep it and that customer service will take care of it Tech was able to repair all but the chaise which was lopsided, the leather was sagging and not not touching the foam at the foot areaThe Tech cut the foam by hand and tried to tighten the leather Now the divets from the cut foam underneath is showing through the leather and customer service it telling me that they will NOT fix what their tech made worse and that I caused the damage Their customer service is not what it used to be - they no longer stand behind their products I will also be filing a complaint I have been dealing with them since Nov when I received my sofa

My husband and I purchased a couchWe were told in store that it would take weeks for deliveryOn the receipt it said weeksOkayweeks later, no deliveryI call, they say that it actually takes 4-weeks and I was misquoted by the salespersonweeks later, no couchThey told me over the phone they would expedite it and to call back the next dayI didThey said they see no evidence of it being expeditedI told them I’d request a refund by that Friday (days later) if I didn’t have a delivery date
Following week, I go to the store, the sole employee had left the premise for lunch, locking the door and leaving a note in the door that he’d be back soonAfter min he returnsHe pulls up (supposedly) my order on his computer screen and tells me the date of delivery to the store is dec, ***, a full weeks from our orderI asked him to show me that date on the screen before I called my husband to decide what to doHe told me he couldn’t get the screen back upHe

I went into Jennifer Convertibles on November **, to purchase a sectional sofa as a surprise for my boyfriend's man cave that I was giving him as a present for Christmas The salesman assured me my couch would arrive before xmas, writing it on my receipt as a guarantee The couch did not arrive before xmas and after numerous calls and demanding a manager, I was able to get them to deliver it only on January *** They gave me a refund of my shipping costs because they had promised delivery before xmas However, on the *** when my sectional arrived, the chaise was damaged and missing a leg I immediately sent an email telling them a corner was crushed, there was a small piece of metal sticking out of the chaise fabric and it was missing a leg It took me contacting them numerous times to even get a response They said they would re-order the chaise The new chaise did not arrive until February ***! The new chaise arrived and looked great However, the delivery man did not

I'm going through a terrible experience with this company right nowMy wife and I ordered a sectional, the actual says process was great and the sales person was extremely nice and helpfulOnce the couches were delivered, we noticed they seemed a bit shorter than we originally planned on them beingWe did not see the actual sizes in the store as we ordered a different configuration then what was shown on the floorI pulled out my tape measure and found that one side was about inches short and the other was inches sortAlmost feet of sitting room short! Also there was clips missing on the armless middle chair that holds the sections togetherSo I call the store and the sales rep says he will order new couches to get the correct size but they might take another weeks for deliveryThey offer us a small credit to keep the couches the way they are but we let them know that we want the corrrect ones that we orderedThis was right at the holidays so we needed to change o

I brought a Cream color leather recliner from Jennifer's Convertibles, the sofa was delivered to me on August ***,2016, and it was and still is damaged it has a small hole in the back and one of the seats is dirtyI informed Jennifer's Convertibles about the damages and they stated that they would order the parts and have them delivered to me to be installedThe parts came the guy came to repair it but could not get an approval to repair the sofaThe company that they hired to deliver the sofa damaged my front door way, there was times when I called an left a voicemail and sent an email to the person that I first spoke to about all of the damages and she did not respond, when I called her one of the customer representatives would not let me speak to her and was very rude

Purchase KHLOE DINING SET from one of their stores located at West 125th StreetIt was funny how the sell person said that each stool an hold 5000lbs each after I ask how much they supportBut liked the table and bought it anyway seeing that he didnt have much info on the table but thats not the problemGot the table put together and ended up finding out the stools where unevenCall customer service which is not open days a weekReal odd by the wayCustomer service set me up with an appointment weeks later bet10am-2pmWell guess what time they came 1:45pm yupThe man comes in looked odd alsoHe used a screw driver to try and tighten the screwsHe then said he could do anything else and said it was a manufacturer defectThen said good luck with replacing it they dont really do thatCall back customer service a few days later only for them to say call back in a week still waiting for a report from the repair manWeek pass and I call back..They told me they would replace the set and call me with an appointment in a weekWeek pass I get a call to make a appointment for another service appointmentThey tell me they will not replace the stools without service people seeing the stoolsSo more weeks later for another appointment which is today Tuesday 5/23/a man came no lie looked years old in a white street shirt and jeansHe looks at the chairs and says there fine, must be my floorHe says he can't help and leavesSo I took the day off for a second visit for a kid to come and just look at my chairs and say there fine

I recently bought a lot of furnitures at Jennifer Convertables located in Carle Place, NY and I had terrible experience
It took the company times to deliver my furnitures and even so, there are items that are still missing at this point When the company calls to schedule the time for the delivery, I asked them to confirm what items being delivered to make sure they have everything, they told me that the "only make the call, they don't know what items are being delivered" so you don't know what you're getting until they actually show up at your house
First, when we went to the store to schedule the delivery, we scheduled it for Friday 9/**/ However, the store manager Cinthya changed it to Sunday 9/**/and didn't bother to call and tell us
The 3rd time they made the delivery, which was supposed to be the last time, we were still missing a bed and a mirror When I called the store to ask about it, the store manager Cinthia blaimed me for not telling her what was missing I told her that everytime they deliver, there was a list of the items so she should know what had been delivered and what was still missing She was rude and argumentative and at some point during the conversation, she hung up the phone on me Then she told me when I called back that she didn't know where the missing items were at that point She said she would find out the next day and get back to me which she never did Throughout this conversation, she kept repeting that it was my fault that she didn't know about the missing items I had to call the store back to talk to someone else who found out that the missing items were transferred to the wrong warehouse When I called customer service to complain about this store and how the store manager conducted business, I was promised a call from the Regional Manager "John" to resolve the issue Well, days later I still have not heard from that manager Obveiously, customer service is not important to him Most of the company's representatives we talked with were rude
Throughout my life, I receive excellent customer service and porr customer service and anywhere in between However, Jennifer Convertables really broke the records for me in terms of poor customer service I don't usually rate my experience online However, I'll make an exception this time and give my rating on this experience I don't want anyone to experience what I had to go through with Jennifer Convertables

Last June ** I ordered on the web, sight unseen, a small sleeper It was delivered to weeks later I accepted the delivery
I am totally not satisfied with the furniture It has flaws JCis offering a replacement, however, I have to wait for to months I find that not a good offer What I want is remove what is here in my apartment, and a refund Why don't they understand that I do not want furniture delivered on
Thanksgiving or Christmas that I ordered *** of July weekend It does not make any sense Customer service claims they do not have the authority to authorize the return and replace
Now I definitely do not want anything Jennifer Convertibles in my place

BACKGROUND: I purchased a leather sofa and loveseat set from Jennifer Convertibles with a "Lifetime Leather Insurance Guarantee" on 9/**/(from a former Jennifer Leather location at *** *** *** *** *** ***)I paid $3,033.17, including $(plus tax) for the insurance planThe insurance policy certificate, which I have on file, says, "Jennifer Leathers' Insurance Program covers nicks, cuts, punctures, rips, and scratches." The only exclusions listed on the certificate are "Furniture that has been mishandled, abused or neglectedNo commercial of rental uses are covered."
SITUATION: My sofa has rippedI requested that Jennifer repair the rip, under the terms of the insurance guaranteeI emailed photographs of my sofa to them, per their requestTheir response was that the photos "clearly show a dry rot hole with cracking leather on the furniture which is not covered under your Leather Plan." They refused to repair the damage under the guarantee; instead, they offe

I ordered funiture and paid in cashThey delivered part of my ordered because the sofabed did not fit into the buildingThey asked for additional which I paid to disassemble itI changed my mind and asked for a Loveseat insteadThis has not been deliveredI paid cash on 11/**/IT IS 3/**/NOW Order # ***

February 25, I walked into a Jennifer Furniture store in Union NJ and ordered a sectionalPaid in full that day and was told that we would have in weeksJust in time for our housewarming It is now April 17th and I still have no sectional, nor do I have a date of when I will Every date I have been given has come and passed They never call me to update me on my furniture's status I am always calling to see when im going to get it I have yet to get an apology from anyone, nor an explanation or accommodation I spoke to the rudest manager ever at the Union NJ store who offered me a $courtesy credit and then took it back after he offered it saying his margins were already too lowI will NEVER EVER in my life patronize this business ever again

DO YOURSELF A FAVOR AND SPEND YOUR MONEY ELSEWHERE!
UPDATE After just years the sectional was falling apart and peeling! Finally got the credit for $from Guardsman for a replacement Item discontinued (I wonder why) so we opted to get our young girls new bunkbeds and a bookcase for which I had to pay the additional balance $(why I give them more money is beyond me) AND was charged a new delivery fee $110, ok, AND $to knock down the POS sectional for removal (DO THE MATH)! Delivery and removal was scheduled for THAT MORNING ALL FURNITURE WAS REMOVED including my kids old beds but NO NEW FURNITURE WAS DELIVERED! Today is MY KIDS ARE STILL SLEEPING ON THE FLOOR BECAUSE DELIVERY WAS A NO SHOW TIMES AND I LOST DAYS OF WORK! (6.21-22) Useless and pompous regional manager Shawn B*** called to offer me $and a new delivery date of $50????? That will make days my kids are sleeping on the floor!
APRIL 2015:
At 9:am on 4.17.15, the contracted delivery service arrived to deliver the furniture that was scheduled for re-delivery todayThe 1st attempt (4.10.15) resulted in a refusal since the pieces didn't fit in our elevators and no one even mentioned to us to take that into consideration (the sofa sectional is 120" x 89")So I was told I needed to pay an additional fee of $for redelivery and disassembly per piece! I was told the chaise would fit but the sofa needed to be taken apartThe 2nd delivery attempt failed as well because they took apart the wrong piece and then again requested I pay yet another fee for redelivery and assembly for the other partIt has now been weeks since we placed the order and paid in full when it was promised to us in 6-weeks timeThis entire experience has been a nightmare and at weeks pregnant this is the absolute last thing I needI am in no position to plan anything or schedule anything further considering the fact that I may give birth any day now and almost did so this morning in my building lobbyThat's obviously something that wouldn't be ideal for anyone involved hereI cannot afford to take another, yes a 3rd, day off from work for this, especially since it is not a mistake on my part and I have been nothing but cooperative and understanding throughout this entire ordealSome points to consider: We were in and out of the showroom in less than an hourWe paid in full on the date of purchase with no demands, perks or freebies (2.4.15) We patiently waited weeks for a delivery that was promised in 6-weeksAfter the 1st unsuccessful attempt we further agreed to pay an additional service fee for the disassembly of the SOFA as clearly stated in the notes of POTook yet another day off from work to accommodate the redelivery only to be disappointed yet again by a failed attempt and clear error made by someone other than usNot only were we let down a 2nd time, but I was spoken to very rudely by the delivery coordinator, and was TOLD that the delivery guys are being released because I was wasting their time! After the District Manager was contacted and involved, all he offered was yet another redelivery attempt

We purchased furniture in July with Jennifer convertible at this addressWe were relieved a coffee table that had a assembled that was brokenWe reported it within a week of deliveryIt's been three months that the item has not been replacedWe purchase a warranty for any damagesSo far we haven't been servicedI paid for a new table and reported the damage within a week We were advised by the the person who came to inspect it that they will replace the itemWe then received another service person who wanted to repair itWe got a poor workmeship so I am asking them to replace the tableNo one answers there customer service number I need help please help me get this slighted out
Thanks and regards

I waa sold a "bonded leather" setIt peeled and flaked once we had it for one yearI noticed that when I looked at the sticker that it is only forty percent leatherYou are not allowed to sell furniture as bonded leather unless it is made up of fifty percent leatherI contacted the company with this information and I was told I was out of the one year warranteeI was not complaining about that but rather that I should not have been sold this set as a bonded leather setIts fraud and they are trixking peopleWe cant ait on our furniture because when you get up you will be covered with these flaking pieces of pleather

My husband and I purchased a couch, loveseat and recliner from Jennifer Convertibles in late We were told it was made of bonded leather and were encouraged to purchase the $"*** ***" from Guardsman, that covers any rips, tears, spills, etc for up to years Cut to December of and I notice the seam in the couch is beginning to come apart Aside from that, the loveseat is in front of a cabinet and upon opening the cabinet door, I noticed it would bump into the back of the loveseat, which teared it I remembered I had the warranty and looked at the brochure It stated clearly that rips or tears that were caused due to the negligence of the owner were indeed covered! I found it odd since that would fall under my responsibility, but I took advantage of what it stated I called that month for an appointment It took weeks for them to call back with one They didn't offer me any of the dates I originally gave to them I waited another weeks for another appointment, only to be given more dates that didn't work for us, but I caved anyhow because I was tired of prolonging it My husband was home when the service man arrived He took some pictures and left It's been more weeks and since I hadn't heard from them, I called to inquire about my status The woman advised me that my report hadn't been reviewed yet, but upon looking at it now, said both repairs had been denied because it was determined they were "stress tears." Firstly, how do you determine a stress tear from any other tear?? Secondly, I explained how the tear appeared on the back of the loveseat and it wasn't from stress It's an easily fixable issue that you can patch up, even though I'd want something more sturdy given I paid $for this service I asked to speak to the manager and was of course connected to a voicemail I called the actual store I purchased the furniture and plan from (the store is located at *** *** ***, in the Pergament shopping mall, ** *** *** ***) The man who answered (Richard) continually "uh huh'ed" me every seconds while I explained my dilemma He asked if he could call me back in minutes after he finished with a customer I said sure, though I knew he wouldn't I waited a half hour and called him back He tried telling me he called right after his customer left and left a message, but I was sitting by my phone the entire time and not once did it ring!! He explained there was nothing they could do because it's an issue with Guardsman I explained he needs to stand behind the products they sell and demanded my money back for the service, to which he told me there's a hour cancellation fee How convenient that that's in small print in their brochure What can possibly happen within days??? I am beyond livid with the store and the Guardsman company and will continue to call, complain and visit the store until my issue is resolved This is absolutely the most atrocious customer service I have ever had I will never shop there again!!!!

I purchased a bed from the Jennifer Convertible store in Stamford Ct Six months after the purchase the Bed frame broke , I called the store in April of they claim to have called the factory but the parts wont be available until mid June I spoke to the customer service manager *** *** and she had ZERO solutions for my situationMy bed is tilted at an angle and the structure is at risk of breaking even more I asked should I just break the bed down ? they have no answer I already have back issues and now they are telling me to deal with a bed that is tilted and can break completely in the middle of the night I will never purchase and deal with Jennifer Convertible again and will share this with everyone I meet They HAVE NO CUSTOMER SERVICE !!!!!

Hello,
My wife and I purchased a recliner and loveseat from Jennifer Convertibles in Carle Place, NY in December At the time of the purchase we elected to take out a full 5-year warranty on our new furniture We were told by the sales representative at the store that if any covered damages occurred to our furniture that we should contact Jennifer Convertibles directly to schedule a repair Jennifer Convertibles never provided us with a copy of the warranty service agreement at any point following the purchase nor did they mention that we would be receiving a copy of the warranty service agreement with Guardsman In late 2017/early January we noticed that there was damage to one of the springs in our recliner We contacted Jennifer Convertibles in August to request that they repair the furniture Jennifer Convertibles told us that we did not have a warranty on file with them We provided them with a copy of the sales receipt which detailed that we had purchased

ON 10-**-I ORDERED A COUCH FROM JENNIFER FURNITURE AND WHEN I HAD IT DELIVERED ON SATURDAY
10-**-THE COUCH WAS ALL STAINED I TOLD IMMEDIATELY THE DELIVERY MEN AND THEY TOLD ME THEY WOULD
SEND SOMEONE TO CLEAN IT WHICH I TOLD THEM THAT IT WAS NOT DIRTY IT WAS A STAINED IN THE FABRIC AND
I WAS NOT GOING TO PAY $TO GET A STAINED COUCH IT WAS ALSO STAINED IN THE BACK REST WHERE THE
CUSHIONS ARE PLACED, I CALLED THE STORE IMMEDIATELY TO COMPLAIN THE MEN WHERE STILL AT MY HOME AND I
EXPLAINED TO MY SALES PERSON THAT I REFUSE TO HAVE A COUCH WITH STAINS IN IT AND THAT I WAS REFUSING & CANCELING MY ORDER THAT I WANTED MY MONEY BACK ON MY CREDIT CARDIT TOOK DAYS TO HEAR FROM THEM, MY SON AND I WENT DIRECTLY TO THE STORE SPOKE TO THE STORE MANAGER AND HE SAID THAT BECAUSE THE DELIVERY MEN DID NOT WRITE ON THE WORK ORDER THAT I REFUSED THE COUCH FOR DAMAGE AND THEY HAD NO SIGNATURE THAT THEY COULD RETURN THE MONEY EXCEPT THE DELIVERY CHARGE AND I PAID $ON MY CRED