Standard Heating & Cooling of Chicagoland

I purchased a sofa, love seat and chair from Jennifer Convertibles on April **, By May I started having structure issues with the furnitureI filed a claim for repair on June *, and kept getting the run aroundThey sent out multiple technicians on multiple occasions that kept stating they would repair on returnWhen they returned nothing was repairedIt was already August **, and nothing was repaired or started to get repairedSo I filed a dispute with [redacted] ***I received a resolution letter stating Jennifer Convertibles already started repairing which is not trueThey have yet start to even repair I initially waited weeks for the delivery of the furniture and in no way should have to wait more than the initial delivery to have repairs made I rebuked the decision since the information they gave the bank was incorrect and send in documentation to support my statementI am fed up and just want this furniture out of my home

I bought a chair at this location in 12/I was not told that furniture deliveries were only made on specific days (Tuesdays/Sundays only)I work every Tuesday/Sunday; if I had've known this information, I never would have purchased this productI was contacted months after my purchase and told that I could only receive my delivery on these daysI asked if I could have the delivery on another day, and they refusedI also stated that I would pay any additional fee to have the furniture sent on another day, and they refused They stated that I have to receive the delivery on these days and if I returned the furniture (due to their inability to delivery it on another days of the week), I would have to pay 30% of the original cost of the furniture I now have to incur lost wages from my job in order to receive this furniture deliveryIf all of their delivery information, including the terms of Tuesday/Sunday only delivery, were initially disclosed, I would have ordered fr

To the president of Revdex.com: I have purchased honey sectional pieces with free ottoman for $and a counter high Tyler pieces for dining room which costs $on The total cost of these products including tax and shipping charges is $During the purchase the company representative promised the products will be delivered within weeksBut they delivered except ottoman on [redacted] the OctoberIt's been more than months for now and they have not yet delivered ottomanThe order number of my product purchase is Whenever I call them to know about the ottoman they don't respond in appropriate way or they never answer my call

I had placed an online order for a sofa and a coffee table on I was emailed back the required dimensions for delivery I had measured and confirmed that the delivery would fit based off of their specifications The sofa and coffee table were scheduled for delivery on 3/*/between and PM On the delivery day, at 7:PM I received a phone call stating that the delivery is running late and should be there within the hourThe delivery did not show up until after PM When the delivery men attempted to bring the sofa into the building, it did not fit into the stairwell by to inches The measurements I was given is as follows : ""Your product dimensions are: Sofa 84" W x 34" D x 38" H Table 48"W x 24"D x 20"H You will need 32" wide doors, halls, and stairwells to fit the pieces into the roomSharp turns may also be a factorThis also includes all ceiling heights and door thresholdIf you have any doubts as to fit and/or dimensions, please contact us

**See my [redacted] review of this location for complete detail, as I limited in characters and cannot fully detail everything that went on with the amount of characters/limited typing [redacted] Every single encounter with JENNIFER CONVERTIBLE is continuously mismanagedWe purchased a bedroom set and living room set during the beginning of September, with the promise someone would call us to arrange for a time for it to be delivered the week of No one ever called us, and we had to remind them we were waiting for a delivery date/timeMy husband and I are first responders, and taking a day off is hard for us, however, he managed to get a day off for our anticipated delivery (92018, weeks after we paid for our order.)hours before said delivery, we were called and rescheduled for the following week due to "our items not being available in the warehouse"Our delivery didn't arrive until 9/ [redacted] weeks after we purchased, and was incompleteThe bed was missing, piece to the couc

I am writing this letter regarding delay in delivery of a sofa that I ordered on December *, According to your quotation on the receipt, the product should have been delivered by at most on the [redacted] of January, but as of today Feb **, I have received neither the product nor any letter of explanation from the companyWe were contacted by a sales person Frank from the [redacted] location who notified us about the tardiness of delivery and mentioned that in order to maintain our content with the company he wants me and my husband to come to the store and choose a lamp or a rug for our new house, price of which should not exceed $On Sunday, Feb **, we came to the store and were told that we could only choose between lamps (of which were brought from the closet, dusty items that have not been in sale for a while and were floor samples in the past)Candidly speaking this gesture seemed utterly disrespectful and unprofessional, because we were not given a choice to p

[redacted] I would like to note that this is written by the buyer’s daughter due to the buyer’s limited proficiency in English and as a result has been in charge of most of the communication in this matter To Whom It May Concern: This complaint is in regards to Jennifer Furniture On July ***, my mother ordered a living room setThe Blake Chair was supposed to have a color change (Belize Moss) and an extra $was paid for this alteration We were told by our sales associate Joseph that Jennifer Furniture has a step process with the manufacturer in order to confirm the color/fabric of the furniture so that errors are not made On September ***, the furniture is delivered to my houseUpon receiving it I noticed all the furniture was Belshire Moss and the Blake Chair did not come in the Belize Moss fabricI told the delivery men and they suggested that I speak to the store where I bought the furnitureI was hoping this was a simple delivery error that could easily be f

Purchased chair and loveseat set on also purchased same day year elite protection plan Chair broke repairman came looked at chair and had to get authorization to fix it did not get the authorization so I have to wait until guardsman sends the authorization to the repair guywas told I had to wait business days for the authorization then however long for the repair guy to actually show up to fix it so I waited weeks for the repair guy to look at the chair and who knows how long for the actual repair to happen is this just a scam between Jennifer convertibles and guardsman to get the extra money for the plan? Did not realize that the chair and loveseat were made with inferior supplies

Ordered furniture on We were told it is made and being shipped from North CarolinaWE STILL DO NOT HAVE THE WHOLE ORDER! We are being told it is backorderedfrom ChinaThird estimated deliverydate given nowis MAY *** We are waiting for a couch and chair for months!!

ordered a couch in March Sales person said they would have a company call us to remove our old couch the sales person sent us an email asking us to confirm a delivery date We asked her about the company to remove our furniture she sent us a list of companies to call I asked her about what she promised at the time we bought the couch and she hung up on us

We bought a living room couch / loveseat / chair combination in for $Starting this year, the leather finish is peeling off the furnitureThe set is gently used, we do not have any young children, nor are we large people; we are of weight and stature All furniture will show wear over time, but this is way more excessive and is most definitely a defective productThe finish is peeling so fast that it leaves leather dust on the floor in pilesJennifer Convertibles knows it is an issue as their [redacted] page is full of people with the same complaintI have contacted customer support only to be told that is out of warranty and to 'get lost'Very rude, and they do not want to help at all I have sent them pictures to document the problem

Last June [redacted] I ordered on the web, sight unseen, a small sleeper It was delivered to weeks later I accepted the delivery I am totally not satisfied with the furniture It has flaws JCis offering a replacement, however, I have to wait for to months I find that not a good offer What I want is remove what is here in my apartment, and a refund Why don't they understand that I do not want furniture delivered on Thanksgiving or Christmas that I ordered [redacted] of July weekend It does not make any sense Customer service claims they do not have the authority to authorize the return and replace Now I definitely do not want anything Jennifer Convertibles in my place

I ordered furniture on April ** 2017, paid in full and was told it would be delivered in 8-weeksDid not arrive in that time period of time, told me another time frame, again it is delayedI emailed that I wanted my full refund credited to my credit card, $Have not heard from them at all, no email or phone call

The whole delivery has been a horrible experienceFirst the delivery workers wanted to do nothing with the delivery because of having to possibly carrying my couch up the stairs which I would have paid and then it fit in the elevator but still got a bad attitude Upon reaching my door they were rough with everything and uncompromising to try and get it inHad it not been rushing we probably could have figured it out Then as it was told to me I could decline it and pay an additional $(plus tax) to have it assembled inside the apartmentI decided to do that and now have to wait a month for this serviceWhat a joke, $for delivery now $for assembly and waiting a monthI was told a return would be 30% restocking feeAlso the coffee table delivered I put together which should have been done by the delivery guysI

Hello, My wife and I purchased a recliner and loveseat from Jennifer Convertibles in Carle Place, NY in December At the time of the purchase we elected to take out a full 5-year warranty on our new furniture We were told by the sales representative at the store that if any covered damages occurred to our furniture that we should contact Jennifer Convertibles directly to schedule a repair Jennifer Convertibles never provided us with a copy of the warranty service agreement at any point following the purchase nor did they mention that we would be receiving a copy of the warranty service agreement with Guardsman In late 2017/early January we noticed that there was damage to one of the springs in our recliner We contacted Jennifer Convertibles in August to request that they repair the furniture Jennifer Convertibles told us that we did not have a warranty on file with them We provided them with a copy of the sales receipt which detailed that we had purchased

On May ***, my husband and I went to the Jennifer Convertibles store located at [redacted] to purchase a new sectional sofa We had debated about which piece to purchase the armless loveseat of the LF loveseatMy husband and I specifically asked whether the edges were finished and the sales rep (Jenny) said that they were (at least she led us to believe they were)If there was any questions about the edge, I would have purchased a different item all togetherAdditionally, the store brochure says that all pieces come fully upholsteredI proceeded with the purchase, and the store told us it could take 4-weeks for deliveryOn 6/*, I was notified that the furniture was available for delivery for Saturday June ***As a result, I arranged to have our old furniture removed on Friday June [redacted] (and payed $to do so)On the ***, the furniture arrived around 4:00PM, but the armless love seat did not have finished edgesI told the delivery folks

On July [redacted] a serviceman from [redacted] Repair came to my home and ordered a part for my couch which has a warranty contract It took weeks to get this part and each time I called customer service I am told it will come soon [redacted] scheduled am appointment from 12-and at 2:Jay St [redacted] called and said he was not coming I rescheduled and [redacted] sent another rep who stated the wrong part was ordered Weeks later, after calling C/S and speaking to Supervisor, Meryl, I got an appointment again with [redacted] Repair A rep came late with a female friend and took out of his car what seemed like stuffing that you would buy at a craft store He stuffed it into my couch and not only did it not fix the original problemit created another issue The two sides of my couch are uneven Meryl left a voicemail stating she is ordering two new seats [redacted] came and again I was told it is the wrong part Justin ordered a part I asked that [redacted] return when I called and told C/S I have

915,716,9/*/I called the warranty department, they emailed me documents which I sent back within about a weekThey waited over months to contact me to inform me that I am no longer covered under warranty because according to them the paper work was lateThey did not reach out to me before thenMy payments were set on auto pay, as a paying customer they failed to actually fix the problem which I complained about shortly after purchasing the items

On June **, 2017, I purchased a convertible sofa after sitting on it in the showroomThe sofa arrived on September ***  The seat cushions are almost inches thicker than the ones in the showroom and our feet don't touch the floor I was told that it was because they had not been sat on like the showroom ones, which I knew was untrue, so I even brought the new one to the showroom and took pictures comparing them I was then told that perhaps the manufacturer added more cushion and that the change was within the design specifications After weeks of haggling over the phone with my requests to have them return the sofa and give me a refund, they said that they would send a service technician who would either fix the problem or provide them unbiased information to determine if they would have the sofa returned for a refundThey finally sent a service man on October **He told me that the cushions were definitely over inches thicker and that if he took some padding out, t

ON 10-**-I ORDERED A COUCH FROM JENNIFER FURNITURE AND WHEN I HAD IT DELIVERED ON SATURDAY 10-**-THE COUCH WAS ALL STAINED I TOLD IMMEDIATELY THE DELIVERY MEN AND THEY TOLD ME THEY WOULD SEND SOMEONE TO CLEAN IT WHICH I TOLD THEM THAT IT WAS NOT DIRTY IT WAS A STAINED IN THE FABRIC AND I WAS NOT GOING TO PAY $TO GET A STAINED COUCH IT WAS ALSO STAINED IN THE BACK REST WHERE THE CUSHIONS ARE PLACED, I CALLED THE STORE IMMEDIATELY TO COMPLAIN THE MEN WHERE STILL AT MY HOME AND I EXPLAINED TO MY SALES PERSON THAT I REFUSE TO HAVE A COUCH WITH STAINS IN IT AND THAT I WAS REFUSING & CANCELING MY ORDER THAT I WANTED MY MONEY BACK ON MY CREDIT CARDIT TOOK DAYS TO HEAR FROM THEM, MY SON AND I WENT DIRECTLY TO THE STORE SPOKE TO THE STORE MANAGER AND HE SAID THAT BECAUSE THE DELIVERY MEN DID NOT WRITE ON THE WORK ORDER THAT I REFUSED THE COUCH FOR DAMAGE AND THEY HAD NO SIGNATURE THAT THEY COULD RETURN THE MONEY EXCEPT THE DELIVERY CHARGE AND I PAID $ON MY CRED