Rooms To Go

Do not buy at rooms to go We bought a bench for our dinning room the leg broke we went in and they said it was past a year I asked did they have someone they would recommend to fix it that we have no problem paying and they said no just find someoneThat policy is terrible at least they could recommend a company they said there was nothing they could do but a salesperson on the floor over heard and told us to call the repair department and see if they would sell us a legWe also go the name of the company to call and see if they would sell a partWe are new to the Tampa area and know no one here to fix it they told us if it had been within the year they would of had no problem fixing it we spent thousands of dollars there we bought our living room, dining room , family room, bedroom and kids room and the service is horrible will never buy again there I give them a star

Have electric loveseats that no longer work
Last year I bought electric loveseats Went away for a weekend on June 24th and came back to loveseats having no power Called customer service on Monday June 27th Sent tech out June 30th and all he did was take pictures Waited again for phone call Called us back July 6th and said wanted to send another tech out Waited until July 19th Again all they did was take picturesThis tech did tell us that he had seen the cup holders quit working but not all four at same time Two days later received call back and told me my wife told the tech said there was a power outage She never told tech this She told tech that the first tech said this They claim not manufacturer defect and will not honor warranty The couches have not worked correctly since we got them The couches would recline without pushing buttons We never turned this in however thinking maybe we had accidently hit button or it was just a glitch The loveseats

Outstanding issues with product delivery
We have purchased living room set, California King bedroom set and dining room set from Rooms to go store on April Delivery was scheduled on April 9, Two pieces of living room were scheduled on April 28, (coffee table and second side table)
Order number is XXXXXXX, cost of products purchased is $and it was paid in full using my credit card on April 6, We assumed all the products will be delivered as promised by sales rep Clint
Wrong size bedframe was delivered (King instead of Cal King) on April 6, 2018, Wrong lamps were included in bed room set and dresser was damaged during installationThis whole set was returned to store after several discussions back and forthThe sales rep completely misled me by selling a wrong size bed and they charged for return shippingSeveral calls to customer care and the store to get this sorted
Dining table and chairs were delivered on April 9, Chairs had to

Terrible I'm trying to have a pick up and delivery scheduled for the last 2wksI requested morning hours between 9-1PM due to the Condominium requirements of reserving an elevatorWhen someone confirmed my delivery time it said 10-and then checking again with the dispatch I was told between 10-4PMMy Condominium Association can not hold the elevator for me until such time due to other deliveries being done on such dayPlease remember when buying furniture from Rooms to Go DO NOT go by the time you requested the delivery from Rooms to GoI'm very unhappy with their Customer Care Center and the Service you are gettingPls go somewhere else if you can if you don't want to get a run around

Missing furniture pieces upon delivery (4/7/18).Assured full delivery fee ($90) in daysTo date, refund not received
3/15/purchased piece Fortegra sofa/love seat, color red/Griffin @$Sofa #XXXXXXXX, love seat#XXXXXXXX, order #XXXXXXX, sales representative Manuel M Payment method by debit (Visa)Delivery fee $

A bed was delivered on April can't get it assembledThey are giving me the run aroundI am over itPls call me
Bed delivered on April without hardwareThe hardware finally got to my house at 6:in the evening on may I immediately call for a tech to come out to assemble the bed and was told not available until may 11,That is days from delivery the bed is in pieces in three different rooms including the mattredd and board and drawers I have called and pled ed with several employees who say they will look into and call me back I feel like I am getting the run aroundI don't want this bed anymore I am super ***

poor customer service and delivery of damage products occasions to my home
I purchased at dining room table set the first week in April and have waited many long hours to receive damaged products in different occasionsThe first trip I made a complaint to the office about the delivery driver who was rude from having a bad dayNow I'm still awaiting a chair to go with the $2,set I purchased which was delivered broken to me for the third time

Purchased furniture set Problem with a chair Attempted to return the chair but store did not respond timely We reversed the charges
Buyer attempted to correct the situation and involve the store but never received calls back regarding our concerns or chief complaint Finally when we reversed the charges on the AMEX, for the original purchase(a living room set for our office), the store started talking with us and returned to our location to retrieve the broken chair This was after weeks of talking to the store manager, who was rude and the salesman who denied everything he told us in the storeOnce RTG picked up the chair we waited to receive a new corrected invoice because the furniture set actually went on sale weeks after our purchase Everythime we contact customer service and/or the store they have a different story and no one knows what is going on
In the mean time we, the buyer, were dumb enough to buy another furniture set and pay on site RTG has made the de

Company did not deliver item as contracted
On January 7th I purchased a sectional sofa from the Rooms to Go clearance center in Seffner, FLI was told that delivery could not be arranged that week so we scheduled delivery to happen on January 18thI was told that I would be called the night before with a hour delivery window and could not request a time preferenceI took the day off of work in anticipation of the delivery, arranged for my sofa to be donated and awaited my callWhen I heard nothing on Wednesday I called that eveningThe woman who answered the phone said she called everyone scheduled for delivery but checked my receipt to find out what happenedShe was able to see that I had, in fact, paid for delivery but for some reason, had been put as a pickupShe had no explanation for the mistake and said she couldn't do anything since the truck had already been packed but would have a manager call me first thing in the morning on Thursday
Wanting to be proac

Wrong headboard delivered for Pine king bed Dec
Re-delivery had the head board support broken in half!
No communication to resolve!!!!! OUTRAGEOUS!!!!!!!!!!!!!
My time is not worth anything!!!!!!!!!!!!!!!

Sold me a bed at an advertised price Upon delivery didn't bring rails for the bed Was told I underpaid even though it was advertised at $
Sold me a bed at an advertised price Upon delivery didn't bring rails for the bed Was told I underpaid even though it was advertised at $Being told in order to get my rails I must pay $more to get my rails Even though the current price is only $277! So basically I'm being told the price advertised is deceiving because it does not include RAILS!!! I'm flabbergasted!

Missing a barstool that was not delivered and Rooms to Go is doing a poor job to rectify the situation
On 5/6/16, my husband purchased a table set and barstools as a Mother's Day gift to meI was not made aware of the exact number of barstools since it was a giftOn 5/12/16, the delivery cameThe drivers were in such a hurry and running in/out of houseI told them I would arrange the chairs since they were in such a hurryWithin 5-minutes of them leaving I found the initial receipt of purchase that showed their should be barstoolsI immediately called customer service who placed me on hold to talk to dispatch with the driverThe driver claimed to have left chairs total in the living roomI explained that he only left Customer service explained that they could redeliver 5/18/at the earliestI asked for 5/19/in the am because that was when I was availableHe assured me he would make that requestThen on 5/17/16, my husband gets a text saying they will delive

Have had two beds exchanged and both were broken now rooms to go with no do anything
I purchased a bed and when it was delivered it was damaged therefore it was exchanged three weeks later and the exchange was broken when it arrivedTherefore I contacted the manager of the store and she told me that if I could find something that was a fit for what I had than she would work with us on the priceWhen we went into the store she had lied and told us we had the find something for the same priceThe sales associate walked the floor with us and could not find anything for the same price or even near the same price as the beds we haveAfter all of this they told us they could credit us some of the money back but not all of it or we were just stuck with paying for something we don't haveThis is such a horrible store and their customer service has no respect or knowledge of anything

Customer service rep was very rude & will not listen to the issues/problems of the serviceWouldnt leave premises unless threatened call cops
I bought beds and a Tempurpedic and a regular mattress from rooms go at Frisco location at highway In months, I reached to service on issues:1.Bed frames loosened & Tempurpedic Mattress has issues on oneside of the bed(feel sagging, back pain after sleeping over night).the other side is ok and no issuesA CS rep showed up and corrected the bed frame, but told that he is not a mattress expert, so would measure and send it to mattress dept who will contact usAfter a few days and no call, I again called to know that service ticket was closed citing that it met specificationsI again mentioned that I was not contacted based on the 1st CS rep advice and I still continue to have back issuesI fixed another evaluation that happened on 03/18, which makes me to file a complaint at Revdex.comThe CS service rep (name:Alex) was not cour

I went to this business to purchase a set of bunk beds for grandsons and in fact found and purchased a set we felt comfortable with In the time frame between the purchase date 2/16/and 2/29/we thought we had made a good decision Unfortunately in covering the delivery of the bed (3/3/16)the boys said they didn't want to sleep in another room away from mom(bedroom next to moms) We decided that there was no reason to have $worth of beds sitting in a room that no one was going to use My wife and I discussed the situation and decided to cancel the transaction before delivery date I went to the business to do what we decided and was greeted by a very unfriendly young man in the business office and then was told that they couldn't make a decision since the manager of the kids department wouldn't be there till today 3/1/and that there was a 20% restocking fee for cancellations after hours That amounts to $for something we never took possession of and never used

Rooms to Go sub-contracted delivery drivers damaged my flooring Rooms-and South East Independent Delivery Services denied my claim
On 3/21/18, there were deliveries from Rooms to Go The first delivery brought the dining set and living room furniture The last delivery brought the full size bed
Prior to the Rooms to Go drivers entering the home, the floor was in pristine condition I
recently closed on this property which was empty It did not contain furniture or any other personal property Upon inspection before closing, the flooring was pristine The flooring product is a laminate product The seller actually left behind pieces which are insufficient to repair this damage However, I was able to retrieve this information from the back of the plank "Clarion MXXXXXXXX XX/01/XX XX:XX Made in the USA with North American and European Components."
After the drivers left, I noticed dirt on the floor and packing material so I swept the floor Then, I notice

Did not receive furniture on delivery date as promisedThen was told to come to store for my refund and would not give it to me
I purchased a set of furniture for my master bedroom and my daughters room from Kids section on the SAME dayThey delivered only one set, not my daughtersI had scheduled an open house and paid $2,to stage it and was depending and expecting the furniture to arrive as I had confirmed times that weekWhen it did not show up, I called and the manager Cecelia told me all she could do was send me to pick it up myself from their wearhouse in *** TX but I didn't have a truckShe apologized and said there was no way it could be delivered until the following Wednesday because it was put onto the wrong delivery truckI was promised if I came into the store I could get a full refund back onto my credit card or be issued a check mailed to meI explained to her my credit card used was no longer active and I had a new credit/debit card and she said it was no

Rooms to Go failed honor the warranty agreement by selling me an extended warranty and not providing warranties for other furniture purchased
In January 2016, a warranty service representative called to sell me a warranty on a bedroom setI was informed the cost of the warranty will be added to my financing on the accountOn or about February 4, 2016, I received a postcard with customer identification # XXXXXX stating "thank you for purchasing the exclusive Rooms To Go Extended Service Plan providing you with full years of protection on our new furniture purchase!" I verified the service plan by going to www.espdownload.com; however a warranty was only added to the two nights, mirror and dresser, but not the bedI don;t understand how the warranty was added to everything but the bed
In addition, I purchased a living room set and a dinning room set approximately one year ago; at the time of purchase, I was told Rooms To Go did not offer warranties to later find out the

OUR MATTRESS WE BOUGHT FOR OUR SON HAD BED BUGS CRAWLING ON IT AND THEY WILL NOT RETURN OR EXCHANGE OUR PRODUCT
WE NOTICED THE ISSUE WITH THE BUG BUGS PROBABLY ABOUT A WEEK AND A HALF AFTER WE BROUGHT IT HOMEIT CAME IN A BOX, AND SINCE WE WERE MOVING AND CHANGING THE CARPETS IN OUR HOME WE HADN'T OPENED IT YETAFTER OPENING THE MATTRESS AND LETTING IT GROW FOR HOURS MY SON NOTICED THAT THERE WERE TICKS/BEDBUGS CRAWLING ON THE MATTRESS THROUGH THE PLASTICWE CONTACTED ROOMS TO GO AND BASICALLY THE MANAGER BRUSHED IT OFF AND SAID THEY WOULDN'T EXCHANGE OR RETURN ITWE CALLED THE DISCTRICT OFFICE RIGHT AFTER AND THEY SAID WE HAD TO WAIT WEEKS FOR SOMEONE TO CHECK IT OUT, WHICH HAS YET TO EVEN HAPPENMY SON HAD EPILEPSY AND HE GETS SEIZURES AND THAT IS THE REASON I EVEN SPENT THE MONEY TO GET A BED THAT CAN MOVE UP AND DOWN FOR HIMTHEY GAVE ME NO OPTIONS TO HELP AND NO HOPE THAT THIS WOULD BE RESOLVEDI REALLY JUST WANT THIS TO BE RESOLVED BECAUSE IF MY SON GETS SICK BECAU

Business lost personal information when entering information in system for business credit cardBusiness also has failed to provide paid product
My name is *** *** and I am writing this customer service complaint with Misty W., who is the buyer of the above referenced order number, whom I have been with during this terrible shopping experience at Rooms To Go (RTG)This was our first experience with RTGFrom sales to pickup, it has been a horrendous experience
On June 11, we went to the Rooms To Go store #at EGrapevine Mills Cir in Grapevine, TX, 76051, to look at living room furniture setsWe did not have any intention of buying anything that day, however, we found a set we loved when sales associate Jim Mapproached usWe told him we were interested in the furniture set (SKU XXXXXXXP) for $1,which included the chaise (SKU XXXXXXXX), sofa (SKU XXXXXXXX), rug (SKU XXXXXXXX) and ottoman (SKU XXXXXXXX)We were also interested in the swivel chair (SKU