Rooms To Go

I purchased a living room set for The store charged additional hidden fees that were not mentioned on receipt, $worth
The sales rep name is Jason Hthis originally took place on 12/9/17, and the following dates, 12/10/17, 12/13/17, 12/15/and 12/16/I purchased the Cordova piece suite for (sofa XXXXXXXX, (2) chairs XXXXXXXX, ottoman XXXXXXXX, (lamps XXXXXXXX and (2) end tables XXXXXXXXAfter changes there was an increase of $remaining totaling $The delivery was $and taxes are 7%the total should be $The store added additional hidden fees and they refused to explain to meIn addition, the additional charges are not shown on the receiptThe store's final charges were $I would like to purchase the items at correct amount of $and receive free delivery for the poor services, nothing additional

Product ordered weeks prior to delivery Product is on backorder and won't be available for an additional weeks
Ordered a dining room table set beginning of AprilExpected delivery date was beginning of MayThe day before my order was supposed to be delivered rooms to go informs me that the dining room set is on back order and won't be available for an additional weeksSo basically I have already waited weeks and they are expecting me to wait another weeksVery unprofessionalI ordered this expecting to have this within the six weeks , even planned a house warmning party and here they tel me to wait another weeks ! I will never order from rooms to go againHow can something I ordered six weeks in advanced and paid for be on back orderHighly disappointed

Company does not stand behind there productEven with an extended warranty
04/08/I purchased a sleeper sofa order # XXXXXXXXSku #XXXXXXXPRoom MrEdward SAlso purchased an extended warrantySofa starting pilling within monthsHad service tech out took picturesWas told I would get a call within daysNo call so I called themTold this was wear and tearThe sofa has hardly been set onWilling to do nothing about itIt's the fabric

Furniture not delivered on two different days
I purchased a ottoman and chair (#XXXXXXX) on December 27,The scheduled delivery was January 3, between 3-
I received a call from disbatch at stating the delivery would be at my house in around minutes
I received another call from the driver on 1/at stating that they could not find my houseI attempted to tell the driver cross streets but he did not understandDispatch called me back and said "the driver tells me the address is wrong" I explained it was the CORRECT address and gave her specific cross streetsShe found the address and put specific notes on my delivery and told me the driver would be on his wayHe never came
I called customer service at and was able to email "MrR.- dispatch manager" who by voicemail stated he rescheduled my delivery for the next day 1/4/between 3-and to call (XXX)XXX-XXXX for questionsI called this number and left two voicemails asking for a call back

I purchased a set of junk bedsUpon delivery the steps were broken and the storage drawers did not fit properly in the trackA new set of steps were delivered; however the damaged steps were not removed and remain sitting in my bedroom The steps have been sitting in my bedroom for more than a monthI received a bag of screws via US Mail which I assume will be used to repair the storage drawers I have contacted customer service several times to resolve these issues with no success
Product_Or_Service: Bunk beds

Delivery driver was very rude, unprofessional & left trash outside my homeRooms To Go seems to think it is acceptable from the response received
The problem started 7/23/2016).Purchased date 7/04/2016, transaction date 7/27/2016(credit card)Reference#XXXXXXXKXXXXXM6QD & XXXXXXXKXXXXXM6QAcct# ending *** Amount $4,I was told I would get a courtesy call minutes prior to deliveryApproximately 2:pm I answered the phone "hello" and the person on the other end stated "are you at home", I said "hello" again and the next response was "are you home because we outside knocking on your door"I then stated "no, I am not home is this Rooms to Go delivery and if so, I was to receive a courtesy call minutes prior to you making the deliveryI said I would be on my way and minutes later I arrived home to find the delivery people in my driveway putting together furnitureNo one came up to me and introduce themselves or say anything regarding the furnitureShortly afterw

In the past two months I purchased two bedroom sets, and two bar stools that came defectiveIn one of the deliveries, the men damaged my stairs
On 10/02/my husband and I ordered the Oberon Sleigh Bedroom Set , and the Creekside Captain's Bookcase Bedroom Set Order#XXXXXXXX
On 10/07/we ordered two Noah Vanilla Barstools Order# XXXXXXXX
The Creekside Captain's Bookcase Bed had a door in the storage footboard that wasn't closing properly and paint missing from one of the bookcase doors
The paint was noted by the delivery person and I never received a call from the Service DepartmentI had to call service to schedule a day for someone to come and fix both issues
One of the Noah Vanilla Barstools came dirty and with a stain
One corner of the dresser of the Oberon Sleigh Bedroom Set had the wood peeling off
The dresser took more than a month to be delivered and when it came on 11/11/2017, it was defective
The mirror of the Oberon Sleigh Bedroom Set ha

Delivery damage repairs not resolved to customer satisfaction and business will not help resolve issue
On August 24, Rooms to Go delivery team delivered my new dinning room table during installation of table in my dinning room they scratched my floorInitially the delivery, customer service and claims department were very responsiveUpon having to get multiple repair quotes and taking time off workThe claims department chose the cheapest option to repair my floorIn the estimate clause the repair company could not guarantee a match to the rest of my floor with the repair Rooms to Go decided onI immediately contacted the Claims dept and notified that I would not agree with the resolution without further commitment from them if the repair was unsuccessfulI was advised to contact customer service and advise that I did not agree with the resolutionNow no one will contact me and they have told me the claim is closed and no other action will take placeThis is unacceptabl

Sales Agent that returned damaged furniture did not close the old contract with the refundShe created a new contract and made my payment go up
In 05/I purchased furniture (living room set and headboard) totaling $2,with a minimum payment of $monthly and made a total amount of payments equaling $up to 09/This left me with a total due of $from the first contractI then in 09/returned the damaged furniture and a credit was made for a total of $which left me with a credit of $from my payments made up to 09/I then returned to the store on 09/and completed the exchange and purchased a new living room set and mattresses equaling a total of $Instead I was given a new contract with a new balance and that is totally fine but the sales agent did not consolidate my debt as all new purchases, instead she made two debt due dates and gave me two promotional offers with two expiration datesI did not agree to that at

I am so upset right now, I went into the rooms to go in Hoover,AlI paid for several bedroom items one of them was a gentlemans hutch ,it was returned to the store by the delivery men and I called the store and was told that when the truck got back with the hutch I could go by the store " an hour and minutes from where I live" the next day and get my refund,my husband went by there and was told that they would mail us a check within days,not happy about that but we said alright,well it has been weeks now so my husband once again went by the store and was told it was never set up for a refund!?! now we are being told it will take working days for a refund that should have been done as a refund to my bank account the day it was returned to the store, I paid the before I got anything but now I have to wait well over a month for a refund,this is not right nor is it good customer relations as I would have been a person to return and refer ,but that will never happen now!

Incorrect order and exchange issues
I order a dining room set on May 21stI asked for the exact same furniture as the display and when it came my order was backwards and stainedI called customer service right away and spoke to Patricia and she contacted the storeShe assured me that she would have someone exchange the stained white chairs that were delivered and bring back two more brown chairsToday I took off work to wait for my delivery of my corrected order and the delivery guy only brought two more brown chairs and took the white chairs that I hadI still only have chairs and I paid for over a month agoFor such a huge company I can't understand why I have to wait for over a month for some chairsRooms to go should be ashamed of themselvesEvery time I call the blame is shifted and my order is still incorrectI now have to take off work AGAIN to accept a deliveryThe only thing offered for inconvenience and time off work (days) is free delivery totaling $way t

I am surprised at how many negative reviews there are on here! They definitely scared me and made me second guess on purchasing from RoomsToGoHowever, I am glad I did not listen to what everyone else had to sayI purchased thousands of dollars of furniture which got delivered within the window I was promised and they set everything upThere were two room to go employees who came and fully assembled my sets, and there was no damage what so everI chose to just view my furniture in one of the stores and purchase online myselfJust seems like a better idea so you dont have salesmen trying to sell you extra stuffThe only thing I can honestly negatively say about the company is the people who work in the storesThey seem not to care about their customers unless the customer makes a strong impression that they are ready to spend some moneyAfter my initial greeting, I had to constantly go back to my sales person, who was just sitting in the middle of the store chatting with his coworkers, to ask him questions about the furniture, colors, etc
Bottom line, although this is my first real purchase from RoomsToGo, I can say I am quite satisfied with my experience and would definitely order from them again, I just would never buy from any of the stores

I bought a bedroom set that was not delivered and they want me to wait days or so for a new delivery date when their driver did not even call
the room was not delivered I have no bedroom set they want me to wait days longer because their driver could not even do his job right, I told them that I need my furniture the next day from delivery promised or cancel my order so they decided to want to charge %percent restocking fee not a single person I talked to cared about customer service every one was very rude and they all acted like hey we have your money now your at our mercy

After several issues after purchasing inlcuding but not limited to incorrect information, not getting everything we paid for and service issue
After purchasing our furniture we we never given a reciept or correct delivery information (even though we called to double and triple check)Which lead to our furniture being delivered by suprise to us after my husband had just got home from a hour shift and we hadn't moved our other furniture (as we were given different dates)We accepted the delivery as we were told that if we didnt we would be charged more feesThe furniture couldnt be opened or checkedSo once we open it we find alot of damage plus we didnt get the stuff we paid for as far as guard protectionWe've now been passed around and no one wants to take any responsibility for itEspecially not the store even though we tried to return the day it was delivered and they ignored us til time was up to do soWe're now being told were in am area the warranty company doesnt actu

In June I placed an order for a new bedroom suite Furniture was delivered on July 27th and my bed and dresser were broken Had to wait until August 22nd for a new delivery that the foot board of the bed and dresser were once again damaged Well the 3rd time was the charm on August 30th we received correct non damaged furniture The reason for this complaint is that Rooms to Go offered to refund $which I was told on August 24th that it had already been sent and to allow 3-days for them to process on their end and 7-days for it to be credited back to my account Here it is September 27th still don't have my $which I have felt and expressed all this time I did not feel was adequate enough consider the inconvenience of my husband having to be at home for the deliveries The customer service we have received since the first order has not been good I was told I could not get a full refund by the first representative I dealt with which come to find out I could have We

Several failed deliveries, failed pick ups, terrible service Am advised that a refund will take up to months Still being charged a fee for this
In store experience was great! We purchased a mattress set and a bed with headboard, foot board and rails.....Nothing is stocked there so we had to arrange delivery (which includes a fee even though there is no other option to get your purchase) Mattress set would take about weeksThe mattress was/is terrible, pretty certain that what we picked out is not what we got Was under the impression there was a warranty Decided to give it a few weeks to see if I got used to itThe bed (headboard, rails, etc) would take monthsDay of delivery we get a hour window of when they might be there (2pm-6pm) So someone takes off work to be there At 5:we get a call that the truck broke down, they will be late to deliver OK We were told they would come that evening At 9pm we get a call that they will have to re-schedule OK

A bed set and the Quality of the bed set
We have bought many items from Rooms to go now that we have a familyWe notice the Quality is not that goodWe bought a bed set Alison King size bed it's been a little over a yearWe notice the Quality of the wood along with the nails is not that goodWe have a new home on top of that and wanted all new furnitureThe bed legs do not stay on underneath the bed along with the nails are coming a looseAlong with that the bed has mold growing on it Our daughter has a bed from them also which we are keeping a close eye out on itRight before we moved in to our new houseWe had a sofa set from rooms to go and the front board broke off by the legs We only had that a year or soWe were Concerned about busying the bed after the sofa set After learning about the items we have or had from rooms to go We will not buy no more stuff from themWe are very unhappy with the matter that we are going throughWe spent about on th

We purchased a Cindy Crawford Love Seat/Sofa set in 11/After having customer service send service personnel out twice we are still unsatisfied
The sofa/loveseat set is of such poor quality we cannot sit on them without having trouble getting up to a standing positionWe are told by customer service that this is wear and tearWe cannot believe that this would be as they are only years old or soWe are very unsatisfied with the response from customer service and would like these couches removed and exchanged for those that are of better quality
We are and have been loyal customers to Rooms to Go and usually go there for all our needsIn fact, we just purchased a mattress from them this weekAll of our other furniture pieces we have purchased form Rooms to Go has held up and not been a problem as these couches has

Received damaged dresserIt has taken over a month to receive the replacementHave been rescheduled numerous times
Order# XXXXXXXXEX
My wife and I ordered furniture from your store in Sandhills near Columbia, SC in February My wife took the day off to receive the furniture We received a damaged dresser with the other items, reported it, and rescheduled deliveryIn the mean time, we returned to the store and bought a chest of drawers and added it to the delivery of the replacement dresser
Since the dresser was damaged, we told Customer Service that we did not believe we should have to take the day off for the re-delivery and asked that the replacement be delivered after 3: I spoke to Diana on 2/27/@ 4:p.mand she sent an email to the routing dept./dispatch that delivery must be after 3:
The delivery came around p.mon 2/when we were not at home I spoke to Rose in Customer Service on 2/who had to call me back on 3/to reschedule delivery due t

My husband bought a leather recliner chair,after being delivered to the house , he decided he didn't like itWe called righ away to see if we could return it and get credit or anything but they refusedOnce you buy it , they don't careThat's the impression we gotDisappointing !!!!!