Rooms To Go

I ordered a china cabinet from Rooms to goThe day of delivery I dealt with the rudest delivery men and dispatch peopleI had them call and tell me the delivery men were at my door for minutes and no one was home WELL they were at the wrong address and left!!! Called to say they may or may not make it backAfter a very tense conversation with their customer service they said the driver would returnThen my china cabinet comes in and YES it is damagedI told them I didn't want it, I wanted to return it and get my money backI was told they couldn't take it back I had to call customer service and talk to themI did and was told it could not be picked up for weeks ( November 5th) are you kidding me why do I have to have this piece of junk in my house for so longI better get my money back and I will tell anyone who listens to me about the quality of their furniture and how rude you are treated

Original contract specified RTG would deliver new matress/box springs, and take away old, provided not stained It/they were not; pictures showedthis
RTG requested pictures be taken after they lazily would not pick up matress/box springs, to which I complied Still, they refused to pick them up!

broken merchandise, wrong parts, bad customer service
I got my merchandise delivered on June 3rd, when the delivery team started assembling my son's bunk bed set, they noticed the door that goes to his set was brokenThen they noticed the parts to my living room set was not availableThe main delivery guy told my fiancé and I not to worry, because he was notating all the missing parts and broken items, and as soon as he leaves to call customer service and they will see his notes and send everything, so they can come back and fix itWell I received my son's door, and a bag of screws that where not the correct parts for my sectionalSo I called customer service today June 14th, and spoke to a lady named TiffanyI explained to her that the screws they sent where not correct and would not fix the console for the sectionalShe told me she did not understand what I was trying to tell her, and asked for me to send her pictures of the screws and the consoleSo I took the pictures and s

On October 29th, I entered the Room To Go show room in Covington, La at XXXXX Stirling Blvd and was approached by one Bobby L He was quickly informed by me that I was only getting ideas for my up coming home upgrade On this day I was interested in purchasing a entertainment center, a chair and ottoman, and a desk with file cabinet I was show a interest in a adjustable bed foundation After laying down on the mattress and foundation and was convinced by Bobby Lthat the item is on sale at great price today He then checked my credit which was approved and asked me if I had any money for a down payment and I told him $50.00; he said he would need approval from his supervisor to accept the small deposit but he would be right back and we should not leave My gut told me to leave but since I walk with a walking cane I could not leave the store quickly While Bobby Lentered the purchase into computer I told him I needed "full size adjustable frame and queen size adjus

I purchased leather reclining sofas less than years ago & they have faded in color and have started peelingI'm very disappointed in the quality
Purchase date:04/13/
Order number: XXXXXXXX
Sales rep: XXXXXX
Payment amount: $2,
I purchased leather reclining sofas less than years ago & they have faded in color and have started peelingI'm very disappointed in the quality

Sales totally botched our order and took no responsibility
Store#1713, Purchased 4/22,Problem Date 5/1,Order#XXXXXXXX, Sales Rep: Patrick V., Payment Amt:Payment Method: Financed/ and Credit Card
We visited your store on Hammond Dr, here in Atlanta and was met at the front door by our salesman who walked us around the store discussing our desires and needs for furnitureAfter a decision was made he walked us to a computer and ipad to input our order for the leather living room set, and dinette setWe discussed our payment options and my fiancé was prepared to pay cash, until we topped our order with the prestain agreement so I decided to apply for financingAfter being approved we still needed a little money down which he paidPatrick said congratulations on both sets, shook our hands and we leftThat Monday everything was delivered except our chairs for the dinette set, so I called the store only to learn that Patrick run up the table only and of course we were upset

I am VERY unsatisfied with the customer service that I received throughout the delivery process
I had the worst experience with Rooms to Go! I bought furniture from them over a week ago and delivery was scheduled for yesterday from 1-pmI left work at 12ish to meet them at my house because they would not give me an estimate or timetable as to when they would arriveWell, needless to say I waited around and no one ever showed upWell, about 4:almost 5pm they call and say that they are running behind and that they were changing the time frame to anytime between and 7pm and that they would call me when they were on their wayI hang up and then proceed to call customer service where I was placed on hold and after ten minutes on hold they disconnect the callI proceeded to call them back again and I proceed to tell the lady on the phone that I was not happy about this at all because I took off work to meet them and they weren't even courteous enough to call and tell me this ea

I was quoted a price for a set of furniture and told that switching out different pieces(lamps and table)that I prefer would be the same price
I recently visited your Greensboro,NC location and spoke with Herman about the Marzano 9pc living room setThe set retailed for $3199, after taxes and delivery the total came to around $While at the store I informed Herman that I did not like the lamps and tables that are included with the set and I preferred to have the table and lamps that are matched to the Brockett living roomThe tables I prefer are pictured online with the Brockett set, the lamps were "Tiffany" style stained glassI specifically asked Herman if the price would be the same, he informed me that it would be the same price quoted to switch out the lamps and tableI called Herman the next day to let him know that I would be in on Thursday to finance and purchase the set, while speaking with him I asked once again if the price was valid for the 9pc Marzano set with t

Purchased a warranty that "supposedly" covers stainsToday, I called to get a service and I was told that was not the case
I purchased a warranty that apparently does not covered everything I was offered by the sales associate during my purchaseWith that being said, I am refund of my warranty if they cannot meet the needs

This company has refused to provide me with a receipt of my last online payment or an itemized listing of payments made and dates
GUHXXXXX acct# I have left several messages for Candice with Acceptance Now trying to get an itemized copy of all payments made and datesMy last payment was $made Sept and I called and left a message asking for a receiptPrior to this, my father was in hospice dying and I did not make my payment for July and AugustI was in constant contact with them each timeI also mailed letters asking them to cease calling my phone several times a day as it was exasperating my anxiety and PTSD and griefThey continued calling my phone but NEVER responded to any of my lettersThey have refused to provide me with the itemized information for ALL payments made and the dates and amounts on my accountI have advised them via letter in Sept that I will NOT make another payment on this account until I receive this information and that this isn't a ref

Dresser was damaged during Delivery and I was still forced to pay delivery service
I ordered over $worth of furniture in a bedroom setOne week later the items were delivered and set up in my homeThe delivery men damaged a corner out of my dresser and rather than let us know they took my wife's blanket and draped it over the blemish while grabbing one of our lamps and setting it over the area to hide itI have requested multiple times for a refund on the full $they charged me and they refuse to do so because even though it has taken a total of weeks to receive my furniture, they feel it is my responsible to pay for their mistake, as my many recorded phone calls with their customer service department suggestThis is an unacceptable business practice and since there service contract won't allow returns without inflicting insane fees, I am powerless to do anything elseI have contacted them 07/31/as well as on 08/01/They promised me someone would follow up and it

Please see attached complaint received from consumer

I bought leather love seats in and 2-years later it peeled both loveseats
When my couches peeled I thought I did something wrong but then came to find out through the local news Telemundo that I wasn't the only one who this had happenedThere were thousands of consumers that went thru the same issue and that is why now I decided to put a complaintI called the company and they said they can't do anything and that it is not their problem anymoreI had to redo the fabric again because both sofas were completely peeled off and it cost a lot of money to do thisI didn't complain sooner because I thought I did something wrong but now that I know it's a product issue and many customers are going thru the same thing I'm making this complain

*** and *** *** incurred property damage when Rooms to Go delivered and installed a sectional couch from Rooms to Go on or around 08/16/
On or around August 6, 2017, my Clients purchased a sectional sofa and ottoman from Rooms to Go for approximately $2,On or around August 16, 2017, Rooms to Go delivered the sectional sofa and ottomanAt the time of the incidence, or shortly thereafter on or around August 16, 2017, Mrs*** took photos of the damage incurred by the Rooms to Go delivery team inside my Clients' residence
The Rooms to Go delivery team attempted to deliver the sectional couch and ottoman through the front door of the Residence when the sectional couch would clearly not fit through the doorMy Clients instructed the Rooms to Go delivery team to bring the couch through the back yard and enter from the back porch instead that had a wider point of entry with French doorsThe Rooms to Go delivery team refused to adhere to my Clients' repeated

RTG delivered a product that was in fact different from the one that I was sold
I was sold a horribly cheap sectional from this location several years ago that tore to pieces and because of that (and the lawsuit that other customers have taken out against RTG), they decided to provide me with a partial credit to come back and spend with THEMI was not given any other optionsTherefore, I went into the store on December 5, and spoke to a sales rep by the name of EarlWe discussed several sectionals, and I took pictures to send to my significant otherI told Earl that I would think about the products and come back the next dayI returned and Earl was there and we went back to several products (including the one that I purchased)The feature that caused me to choose the sectional that I choose had three reclinersOne in the middle and two on the endThe two on the end included electric motorized buttons that allowed you to have the sectional extend to a certain lengthMy

I am writing to complain concerning an inferior product sold to me from the furniture store, Rooms to GoI purchased what I was told was a leather sofa and love seat.At the time of this purchase, I was totally unaware of the inferior leather that is called bonded leatherAt no time during this purchase was anything said about bonded leather, nor did I know what it meantThe set did not last very long before it began to peel in layers.I found my receipt and my leather protection warranty certificate and then contacted the storeI was told to contact the company consumer report website and to send pictures which I didSince then the company has offered no compensation in any formThe tragedy is that this company continues to sell inferior (bonded) leather to customers
Product_Or_Service: 04/10/
Order_Number: XXXXXXXX
Account_Number: XXXXXXXX

Purchase 5/29/2017, order#XXXXXXX, cash payment, delivery weeks later, did not receive the bed, the matress, nor matress top purchase
We have not received any of items purchased, no sky's, manufactue numbers or item names match or make on some

RTG Damaged my light fixture on delivery and refuse to work with me to make it right
In Oct/Nov I had furniture delivered and they damaged a light fixture Opened a claim and a rep asked me to email her pictures of damage I did and they didn't respond Turns out that rep left the company and my issue got dropped
Got placed with a new rep who offered a $settlement I refused as I was unsure if true replacement/repair would cost more They asked me to provide estimates I, in return, asked them to send me an email so that I would have a place to submit the estimates to They failed to do this
I got busy with life and decided to revisit the issue Spoke with Ruth G.this morning and she said since I failed to send in estimates they closed my claim and again offered me the $ I refused it and she said there was nothing she could do I asked for her supervisor and she said she was the final authority
I did research and found the corporate office num

Bought furniture days ago, still have not received
Cant cancel order
Being lied to
order #XXXXXXX purchased Jan 5th Store # *** Shondra sales rep
I explained to Shondra the only available time for delivery was Fri afternoon after 3:She said no problem, they will call days before and set it upThey called on Jan 11th for delivery Jan 12thI told them after 3:oo pmthe customer service rep said they only do windows but she would have them call me hour before and the delivery time would be between and I explained to her it would have to be after 3:She said she would note that but really had no control over the driversI got a call at 11am the next day which was Fri the Jan 12thThey were at my house, trying to deliver the furnitureNo way I could leave work and it was not even between the original delivery hoursI called when I got home at 3:and was told tough luckDelivery driver wont be back in area till the next ThursJan 18th between

Dealing with ROOMS TO GO has been an experience I would like to forgetAt its core, are defective merchandise, topped off with poor customer service
My husband and I have purchased $in merchandise from this establishmentOur couch ($2000) was delivered torn and replaced inexpediently with a couch with a dent at its baseWe purchased an entertainment stand that was deliver with a broken door latch that my husband had to fix, so not to have to deal with the Rooms To Go customer service debacle once more
The last straw that is resulting in a Revdex.com complaint (and more time wasted) is our daughters bedroom set ($1500), purchased in SeptemberTo start, her bed was delivered with left connectors for her headboardWe had to wait a week for them to deliver, due to an error on the company partThe furniture was left unassembled, leaning against the wall and left a dent that had to be repairedRecently, we noticed the paint bubbling in December but we were busy with family and