Rooms To Go

Our furniture from RTG is in a room that we hardly useWe had company over and the 3-seater sofa cracks in half, on the frame, right in the middle
We moved into our new house on March 13, 2015, and by April we had purchased a livingroom set in Austin, TX, the location off of South IH35(a Cindy Crawford gray 2-seater sofa and a 3-seater sofa, NEWPORT COVE and we paid around $1500we purchased this with a RTG credit card) Our sales rep was Anthony
This set is in our livingroomWe hardly use the livingroom because all four of our children have a TV in their room and that is where they prefer to beWe have had some company over, but not muchOur livingroom set has hardly been used in the months that we have had themThey LOOK and ARE brand-newWe had family come over yesterday (8/21/16) and we were playing Pictionary in the livingroomThere were adults sitting on the 3-seater sofa, each individual is not more than 150lbs eachThe adult in the middle stood up from

Terrible customer service, cheap products
Rooms to Go customer service is completely lacking On 11/11/we purchased a loft bed through online sales (order #XXXXXXXi) for $ A delivery was set for 11/16/ Seeing as this was a birthday gift for my daughter, I took time off and stayed at my house for the allotted hour window that was provided When the delivery arrived, the delivery drivers started unboxing the pieces, and as each piece came out, there was a break to it The only viable piece to this entire order was the dresser The drivers left the dresser and I immediately called customer service They were semi-cordial, but we finally were able to make arrangements to have a new set delivered on 11/20/ They were unsure of a time, but were supposed to call me and set one up since the lady I was dealing with was leaving for the day after our callI did not hear anything so on 11/I called customer service and spoke with someone about the delivery time

Extended Warranty Claim declined Even though the problem clearly is due to a manufacturing defect
We purchased a formal dining set with chairs and breakfast table/chair set from ROOMS TO GO on Feb We paid more than $for both sets and purchased a 3-year extended warranty for the setsWithin years of the purchase the dining chairs seats' faux leather started peeling off and one of the breakfast chair base came off from the frame
We contacted the extended warranty company on 12/and the technician came out to visit on 01/He was uninterested in checking the issues and did not even take a look at the Breakfast chair issueI did not hear from ROOMS TO GO for weeks and contacted them on 01/20/I was informed that both claims were denied because the issues were not due to manufacturing defectsThe technician made this determination even tough out of chairs in the dining set has the same issues AND HE DID NOT EVEN TAKE TIME TO INSPECT THE BREAKFAST C

Towards the end of 2011, I purchased two sofas and a recliner at Rooms-under the impression they were made of genuine leather, not the case how
On November 25, and December 03, 2011, I purchased two sofas and a recliner (order # XXXXXXXX and XXXXXXXX)for $3,000+ at Rooms-to-Go, and was told by the sales person that they were made of "genuine leather." Two years later, it was becoming obvious that the furniture was not made of genuine leather, but rather vinyl, since the "genuine leather" was peeling offAt the time, I tried complaining to Rooms-customer service to see if they could replace the defective products with new furnitureThey didn'tThey tried explaining how I didn't have guarantee, which meant that the best they could offer me was $worth of credit, if I returned the furniture I have and pay for shippingI did not find the consolation very reasonable, and so I declined the offerDuring the summer of this year, I tried complaining again, only to

Rooms to Go's salesman was asked directly about the guarantee and he led me to believe there was oneCustomer service now tells me there is not one
I purchased a mattress from rooms to go after being told the comfort guarantee would allow me to return the mattress for one of equal value if, for any reason, the mattress did not work outThirty days after receiving the mattress I have contacted customer care and the local storeCustomer care has told me that there is no guarantee and the local store has told me there is no one available to handle my issue

Sofa needs professional cleaning to get staining out
Chaise part I'd sofa needs repair or replacement, has damage
Rooms to go customer care was contacted on at the end of September of this year, 2016, due to issue with a sofa/chaise purchased in December
A technician from customer care came to my home on 10/06/16, to see the sofa that has a tear in the chaise piece under the sofa and also staining that will not come out
This furniture was treated to repel staining, however, the stains won't come out
Very bad experience with the technician
He was rude, giving me dirty looks and condensending, speaking down to me
He could not answer my questions concerning the furniture issue, told me rooms to go would not do anythingHe even stated that were not going to call back or talk with me
I was called from customer care today,
10/12/16, in reference to my issue with the staining and tear of the sofa chaise
They stated they could not replace the damaged sofa part that c

We purchased a bedroom suite over a year ago, and unfortunately the warranty has run out, but, I have had to have it repaired twice since purchased
We purchased a bedroom suite over a year agoIt is paid for and the warranty has expiredWe did not purchase the extended warrantyI had to have the bed repaired twice in a year and now it needs repair again, FOR THE SAME PROBLEMThe support leg for the center slat continues to fall out and causes the mattress to sag in the middleWhen I called to request a repair person be sent out, I was told that since the warranty has expired, they were unable to send someone outIt is unacceptable that the bed had to be repaired twice after purchasing, much less a third timeAnd now they don't/won't/can't send a repair person since the warranty has expiredThis again is unacceptableThey are also unwilling to offer a solution to this problem with their bed

Poor service, product quality and ignored request for partial refund
On 10/26/I bought a power recliner chair delivered on 11/01/to my apartmentThe chair was missing the power cord so a replacement had to be ordered
After waiting a couple of weeks the replacement arrivedA tech was sent to the apartment to look at the unit and try and fix itHe found out the motor was malfunctioning so he requested another oneI am still waiting for it and when delivered I have to call Room To Go to arrange for the tech to return and install it
It has now been days and I haven't been able to make use of my purchase
I was also told by the seller at the store that the recliner was under warranty against stains and other mishaps without going into detail leading me to believe it was while I owned the chair
I later found out I had been charged for what's called "Force Field Protection" in the amount of $that is only good for years
I immediately filed an onlin

Called rooms to go about an order that I payed forI picked up the sectional couch Sept4, After returning home from returning the uhaul I order to transport the productOnce getting home and unboxing and wrapping the furniture I noticed that I was missing all of the Back pillows that go with the couch as well as all legs to the couchThe arm of the couch was also missing pierces that hold it in place to the sectionalI called the customer care line where I was told that I wasn't missing so much that I would have to do an exchange on the whole setAfter telling the customer care rep that I wouldn't be able to bring it back to the distribution center because I rented a uhaulShe then said that she could schedule a delivery for the next Tuesday which is days laterI then informed the rep that I needed it sooner because I was having a important event Friday September 6, and it was the main reason for me buying the furnitureShe then told me that it could not happenI as

Replacement of damaged dresser not completed as promised by RTG
I purchased the IVY League Full/Twin Bunkbed with the matching dresser and mirror The dresser was damaged upon receipt I called customer service and they scheduled a replacement Two weeks later, the replacement arrived more damaged than the original dresser I called customer service, they said that "all they could do is put me on a list for add on replacement for tomorrow" but could not guarantee it I paid over $for this furniture and was ok with the original dresser being damaged but to call customer service and receive a "i really don't care" attitude is ridiculous I only want what I paid for Two dressers damaged with no resolution from RTG They act they are doing you a favor, but they don't act like that when they are taking your money I WANT A NEW UNDAMAGED DRESSER TODAYI called the corporate office of RTG and got the same, nothing They told me I had to wait to see of their shipping manage

Sofia Vergara couch peeling off in less then years of use!!
Dear Rooms to Go,
January I walked into your store thinking I was buying my dream couch! We bought one of Sofia Vergara collection sofa! It fitted perfectly in our living roomjust like I dreamed! We spent a total of $ 3,in your store that dayThis was paid cash, by the way! Everybody who would come and visit, we would talk very highly of your store and productsSome of our friends even bought furniture from your store because of how great we talked about you - one of them bought a sofa piece yesterday!
We decided to buy a leather couch because we were pregnant and thought having kids could eventually damage our furnitureWe bought your extended warranty because the salesman person told us it would cover ANY DAMAGE happening to the sofa!
Last week I noticed my incredible couch is flaking in certain sections!!! This couch is lightly used and we have it for less than years now - couch was delive

Warranties sold to me were sold with promises
I purchased my couch in from rooms to goWhen I was sold this couch, the sales person explained to us the different warranties and we chose the best warranty in which she stated it included everything from stains, tears and structural damageWe were pleased with our purchase thenMonths later we received a call from the warranty office for rooms to go selling us extended warrantyWe had expressed to the gentlemen that we had already purchased a warranty that covered everythingHe expressed us that our current warranty only covered stainsHe apologized for any misunderstanding and assured us that this new warranty did cover any stains, tears, lose threading and pet related damages along with structural damageWe recently found the bottom portion of our couch torn from seating and had rooms to go come and inspectThey denied our claim on the basis that this was not covered in their warrantyWe have been lied to t

Very poor delivery experience
Roomstogo delivered a couch to us on Tuesday October 11, We had a delivery time of 12-4pm Despite charging a hefty delivery fee, the rooms to go staff did not show up until an hour after the stated delivery time causing great inconvenience since we kids in daycare and after school care This cost me extra money in afterschool care fees
When they did finally show up the staff were rude, and seemed like they did not want to be at work They offered no apology for being late, and acted like they could not care any less They trampled dirty all over my floor, and left a scuff mark on my wall, requiring me to spend a half hour cleaning the floor and touching up paint on the wall They carelessly handled the furniture, so thankfully they didn't not damage it other than a stain To make things worse they refused to set the sofa up, leaving me to do it myself
Two weeks ago we had Mattress Firm arrive and deliver a king mattress and box sprin

Rooms To Go refuses to replace a defective piece leather sectional that was misrepresented as leather, but it is a leather veneer and is peeling
I wish I could give a better report about the customer service, satisfactory experiences actually seem to be a rare occurrence from everything I have read in the reviews and some posts on hereIt's very disappointing considering there was a time when Rooms To Go received great reviews and minimal complaintsIt seems that there has been a major shift in upper management as well as the products they are distributingUnfortunately, the way Rooms To Go has chosen to handle (or not handle I should say) our situation is rather disappointing! Customer foolery would better describe our experience, because in no way have they serviced our needs and I won't hesitate to share why we are choosing to take our business elsewhereQuite frankly, I would advise anyone planning to shop with them to make sure to do their homework before giving their bu

So, I bought and paid for furniture through rooms to goThrough no fault of my own, the delivery had to be rescheduledWell, apparently, when you have to reschedule a delivery, your furniture goes back into their revolving stock and can be delivered to other customers (this was never told to me)This means that because they gave my bedrails to someone else and have no more in stock, my bedroom furniture won't be delivered for a month! So, furniture that I bought on 9/will be made in deliveries...one on 10/20, another on 11/3, and another on 1/24! They won't make this rightI spoke to several people, including a supervisor and a manager and they refuse to do anything to make this rightIn the meantime, I get to sleep on an air mattress on my floor and use folding chairs to sit onWon't ever do business with rooms to go againTo them it doesn't matter that my order is paid in full, they can still give my paid-for furniture to someone else because my order was rescheduled and then take months to deliver itThat's just bad business

Order is not ready for pick up, cannot reach the store via phone
I ordered a kid's pink chair (order # XXXXXXX) on 11/24/at a local Rooms To Go store (Gulf FWY, Friendswood, TX 77546), and was told that it will be ready for pick up early January
I contacted the store via XXX-XXX-XXXX on 1/9/asked for the order status and was told that they will call me back in couple hoursHowever, no one called me back that dayToday I called them again at XXX-XXX-XXXX and after minutes wait on the line, no one answered my callI had already paid in full at on 11/24/2017, but was not able to get the product I needthis is my first time had business on this company and are very disappointed with their service

I purchased a sofa/chairs with fabric protection/warranty The protection did not
work, and Rooms To Go refuses to honor the
warranty
I purchased a sofa and two chairs from Rooms To Go on November 8, I spilled some wine on the
sofa and the "cleaner" in the bottle they gave me
did not remove the stains Rooms To Go sent out a
technician and he told me he could not clean it or
replace the slip covers, per the warranty I have
made several phone complaints to their store (XXX)XXX-XXXX and to their corporate offices at
Hwy East, Seffner, Flto no avail
Today, sent a certified letter to the corporate offices in Florida telling them I was paying
my account in full, minus the $for the
fabric protection/warranty I paid my account
in full by phone payment today in the amount of
$
I am requesting Rooms To Go to adjust my account
in the amount of $for the NO GOOD WARRANTY

Rooms to go did not refund my money after I returned merchandise they delivered defective
I ordered several pieces of furniture from Rooms to go on October 27thMy last piece, a sectional couch , was delivered on December 1'st incorrectly under order # XXXXXXXXWe received two left pieces to our couchRooms to go assured me they would trade the piece for the correct piece and on December 8th under order number XXXXXXXXEX they delivered another incorrect pieceAfter several conversations with the store we were told they would not be able to complete our order until January 15th which is unacceptableWe decided to return the furniture and purchase elsewhereWe returned the furniture on 12/22/under order number XXXXXXXXRT and rooms to go has yet to refund us our moneyWe paid $2,for the furniture and over a week later the refund has not been issuedI called customer service on 12/26/and they assured me they refunded the moneyI called the credit card company who

Delivery windows of time STINK!
So much for 'same day delivery.' I got a window of delivery time as 'AM to PM.' Nobody can tell me anything more specific CS says maybe they will call me prior to arriving, maybe they won't If I had known this, I wouldn't have bought from them

Replacement slipcovers ordered in September, still haven't received anything and no update from customer service
I ordered replacement slipcovers for two sofas and one chair/ottoman set that were previously purchased from Rooms to Go The order was placed in September 2016, check was cashed days later, and I was told it could take up to days to receive days, passed and I was told could take up to days passed, and was told could be up to days We are now in mid-February (months later) and customer service is not giving us a straight answer, has no update on when slipcovers will be arriving, refuses to let us speak to a manager, or anyone who can escalate the issue with the parts department After spending nearly $for slipcovers, we could at least be given the courtesy of a callback with an update At this point, I doubt I would even be able to get our money back if we tried to cancel the order I just want the slipcovers so we can update our couch