Rooms To Go

We ordered new bedroom furniture for my son on 01/17/and they day of delivery was supposed to be 02/13/ We had gotten rid of my sons bed the same morning expecting our furniture to be delivered and able to properly be put together Delivery people were fine but they could not put bed together because of missing piecesMy son had nowhere to sleep until they could get it delivered on 02/18/which required me to miss workWhen I called customer support on the 18th I was treated rudely and as if no big deal and told I couldn't return it if delivery could not be made promptlyDue to my experience I will never buy from Rooms to Go again nor will I recommend themI was in the market to buy living room furniture as well and I will now be buying that somewhere elseNo one made any effort to compensate us for loss of work time, my son having to sleep on the floor, or stress from the situationI bought bedroom furniture from you guys years ago and that's why I came backYou have lost me as a customer due to very poor customer service

Delivery Driver is a liar and Alesha of Corporate is another liar
I was scheduled for a delivery 7/10/between 1:and 4:p.m The driver advised Rooms to Go he had been at my location at 1:p.mwhich is a lie I have him on video ringing my bell at 1:p.mthereafter, my daughter advises me he left at 1:p.mminutes after He called dispatch and said he was leaving at 1:p.myet another lie I asked to speak with a manager at Corporate named Alesha who was very nasty, rude and very non-customer friendly Needless to say, don't bother with Rooms to Go their staff are all LIARS!! I have their employee on video ringing my bell at 1:p.mand have him on video getting in his truck at 1:p.m Funniest part is he called me with an attitude saying he was there from a XXX-XXX-XXXX telephone number but did not call me at his "so called 1:p.m." to say he could no longer wait Lets see because he LIED he left at 1:p.m Also, he never called to say he was o

This is the worst company for service I ordered a part for a dresser drawer, paid by check on July 1st I have spoken to several people over this time including a manager who called me back almost a month ago and was going to keep me updated on tracking down the part So much for keeping me updated!
I'm hoping the corporate office is able to view this as I will be putting out other negative messages in hopes that other people will stop buying because of the pathic service I have received I will also be filing a Revdex.com complaint
A business is only as good as the service in addition to a product Well, I have seen the worst service in my life with Rooms to Go

Stolen Wedding Ring
I have spent a lot of money with this companyWhen I purchase my home in my entire great room's furniture was purchased through Room to GoI have received so many compliments on this living room set so I decided to buy a bedroom set for my master's bedroomOn October 22, 2016, my bedroom furniture was deliveredThe day of delivery there was nothing in the room except a table with five rings on it Before the delivery guys came in all rings were thereAfter they left the most expensive ring was goneMY WEDDING RING of yearsMy husband and I searched for that ring high and lowIt was very odd that all the other rings were still there but not this particular ringI called Rooms to Go customer service department and the representative told me that we take this type of complaint very seriousI am crying hysterically, because I had this ring for year and it was very special to meShe took my complaint and forward to the supervisor of the drivers

Received two couches not as experienced in showroom
Purchased two couches (SKU#XXXXXXXP) on 5/27/The order number is XXXXXXXI also bought Protection for both couches.The sales rep is Greg BHe did a great job during and after the saleThe payment amount is $by credit card
We received the couches on 6/02/We immediately noticed how firm the seats and back wereIt was not the experience we had in the showroomIn the showroom, we sat in the couchAt home, we sat on the couchTwo days later, we went back to the store and inquired as to what to doThe salesman called the warranty deptand we set up a home visitThe following week the warranty rep came in and checked out the couchesHe commented that they appeared to be over stuffedHe said we would get a call from the warranty peopleThe following week a woman called and said that the man checked it out and said everything was fineWhen I said that the man agreed with us that it was too firm and "over

The worst company EVER!!! They sold me a Harbour City Monterey Bay Gray sectional sofa but didn't tell me that it would fit right only as displayed in their showroomThey only delivered pieces out of the they were supposed to deliver (one being the wrong one), and another were to come at a later dateThe sectional fits wrong with one peace having a higher back than the othersI requested a fix but the store manager said they can't that the sofa is made this wayBut he agreed to a refund after pick up of the pieces they deliveredBeing the end of the year I needed to wait over days for any pick upOnce the delivery guys came to pick up the items, they said their order only specified one pieceSo I was left stuck with the secondThe delivery guys came at 8:00a.m., and everyone I spoke with at their helpless customer service department said no one can do anything until the store opens up (at 10:00a.m.)So if you have a job to go to, and bills to pay, and a life to have, you are now at the mercy of RTG (store)I demanded immediate escalation, but again, the next higher up does not make it to the office until past 11:00a.mSo if you enter in any sort of transaction with RTG, you are held hostage unable to get an effective resolution right awayEveryone bounces you to the other, until the store opens upAnd local stores have no one to answer to or report to for accountabilitySuch failures will go unreported and customers will be left to fend for themselvesWorst company EVER!!!

Ordered furniture *** agoFirst delivery incorrect2nd delivery incorrectStore manager not returning call
My name is *** ***, and my wife & I recently made a relatively large purchase (on our budget) through your store locally here in Franklin (Cool Springs/Brentwood), TN
When it came to the purchasing experience, our sales rep was very happy to assist in taking our money, so much so that it almost felt that we were a bit rushedThat said, my wife and I are usually pretty laid back people and tend to go with the flowSo the rushed experience, although a bit odd, didn't bother us at the time of purchase back in mid-August
We should have taken note of this rushed experience
Fast-forward to us moving into our brand new house last week, an exciting and fun experience for mostWe had made several orders of different appliances, large items, furniture, etcthat were all getting delivered on moday and made things feel "real" with each shipmentThen

I have had the worst experience ever Go into this place and everyone is oh so nice, pay for furniture and finance the rest and then told the furniture would be delivered in a month Get the furniture a month later and they deliver it with broken knobs on the dresser and one of the dressers the would is completely missing from the front of itThen I am told that it will be another month and a half before I will receive a replacement dresser I'm ready to return all rooms of furniture The only response I can get from anyone is I'm sorry, yes you guys are sorry an I'm sorry that I even took the time and effort to buy furniture from here Never again will I go to Rooms To Go for anything
Regards,
A Disgruntle Buyer

I purchased a new Tempur Pedic mattress on May 16, for $and the mattress was not delivered until May 23, My complaint is simply that it was not sproperly and when I called to complain; I was asked to wait another week before someone would be dispatched to rectify the problemHad I been made aware that customer service would be this inconsiderate, I would not have purchased the mattress from this companyI am not able to return the mattress for a refund since the contract only alows forty-eight hours from the purchase date to return the itemI find this practice to be unfair to the consumer as we are unaware of the product condition until it arrives at our location and can judge the usability of the item purchasedNo matter how good a product is if it does not function properly its worthless
Product_Or_Service: Queen Cloud
Order_Number: XXXXXXXX

On Tuesday, Rooms To Go (worst furniture store EVER!) was supposed to deliver a couch by PMThey called after PM, and still not even on the way yet
They were going to call me back by Thursday to re-schedule delivery
Now, Friday, I call THEM back and I am told the couch won't be available until FEBRUARY 24TH
In what world is that acceptable?
I have to wonder: did they ever have the *** couch? Or did they just sell it to someone else after I complained?
In any event, they are dishonest and to be avoided at all costs!

My brand new recliner sofa quit after monthsI ordered a specific part and the wrong part was sentI have $Svc Chg to install the wrong part
I purchased the furniture 6/in Houston, TXA full cash payment was made for all of the furniture at time of purchaseFinal delivery was received in Nashville, TN 9/Recliner Sofa was SKU # XXXXXXXXAfter sitting on the end that quit no more than 8-times, it died partially open After a Service Call and multiple calls to Rooms To Go, I ordered the motor/driveshaft part 4/10/for the sofaThe Part was finally received 6/13/The Part received was for the love seat XXXXXXXXRooms To Go is refusing to expedite reordering the part, the Customer Service rep did acknowledge this was their error and the wrong part was shippedPre-payment was providedOnly mode of payment is a personal checkService Tech was called to install the part and I now have a $Service Charge for an invalid visit

Customer was not notified for the hour full refund policy but was told to pay 20% fee when returning their products
My boyfriend and I went to Rooms to go Plano store on 05/30/and placed an order of a sofa set with ottomanWe were quite struggling with the price because we have seen a very similar sofa with a cheaper price in Nebraska furniture mart(NFM) beforeThe salesman was just bragging about how good their after service is and how different the sofa is from the one we saw in NFMSo we decided to place an order first and then go check out the sofa in NFM during weekendWe spent almost hours in the store, during which time NOBODY ever mentioned the hour return policy!!!! Of course, when I called back and tried to cancel my order with Rooms to go, it's past the hoursThe lady (named Mary) answered my call in store has a very strong attitude and told me that I will be charged for a 20% fee for not cancelling my order within hoursIf this is such an important

We have had a terrible customer service experience with national rooms to go and would like to be compensated for lost time
On April 25th, we came into the Durham, NC store to look at and purchase a living room set and dining room setWe ended up purchasing both for a scheduled delivery date of May 5thMy wife took May 5th off of work to be here to have the furniture deliveredThe men on the truck forgot the hardware to the dining room tableShe asked what our options wereThey were 1) Call customer service and 2)Send the table backWe obviously wanted the table so we did not want to send it backWe then spoke with national customer service and they said that 1) they could ship the parts, but it would be up to business days and 2) We would have to make a separate appointment AFTER receiving the hardware to make an appointment with a delivery driver who could come out to put the table togetherShe said the first available appointment was weeks laterI told her this was

Purchased bed for sale in January still waiting deliveryFailed to deliver on March 9th
I have seen online an advertisement for a Queen bed at Rooms to goI went to the store to see the product and purchaseGetting there I was told by the sales person they would not have an agreed delivery date but I could place a deposit and pay in full prior to deliverTime passed and no contact from them I called and was told I need to pay full or delivery would take longerI went to the store and they confirmed I should pay in full for delivery which I didPayed the bed , delivery and set up total of $Was told the delivery date was March 9, but it would probably be delivered sooner in FebruaryI waited till march and no bed nor contact from themI called and went to the store and was told delivery was set now to April I am aware that business has days to deliver purchased goods , in this case Ill be waiting about months for a possible deliveryThe sales person told me i

During a bed delivery by rooms to go corporate they damaged our home and are refusing to accept responsiblity and fix the damages
Rooms to go corporate delivered a bed to our home and broke our stairs, and also broke a picture and frameWhen I confronted them about fixing and replacing these items they blew me off and said they are not going to do anything about this, not really the response I was expecting from a so called reputable company such as thisI want the cost of the $picture frame and they need to have someone come repair the broken stair

I purchased this lounge suite months ago and the frame is collapsing I feel the frame is defective I would appreciate it if the manufacturer it
I purchased this lounge suite months ago and the frame is collapsing I feel the frame is defective I would appreciate it if the manufacturer

I haven't got the refund from Room to Go
I ordered a bedroom set, sofa, and love seat from Room-(RTG) on 1/25/2018, and paid a delivery fee of $plus tax to RTG for delivery which was scheduled on 2/3/On the delivery day, RTG delivery men made damages that included several dents and scratches on my wood floor and wallOn 3/8/2018, RTG representative (Keith Harrison) contacted me, assigned a case number (XXXXXXX) to this incident, and said to refund me the delivery fee instead of fixing the damagesI agreedBut till now I have not received the refundI called his number (that Keith Harrison gave me) several times to see what was going on, no body picked up the phone; I left messages, nobody call me backAs a RTG's customer, I really felt frustrated

I want to let Rooms To Go know how extremely upset I am with my experience ordering furniture from this companyI spent almost $15,with Rooms To Go to be delivered BROKEN FURNITURE, and then have no one contact me to set up a new delivery date
The delivery guys showed up at my house with the bunk bed set we had ordered for our kids, however it was NOT in a box, but wrapped in a blanket with duct tapeObviously this was not a brand new piece of furniture which we had orderedThen the delivery guys, who were upset this had happened-and said it happens ALL THE TIME, unwrapped the piece before taking it off the truck to inspect it, because they told us it should arrive in a box, if it did not, that meant it was not brand newThere were pieces of wood missing, cracks and scrapes all over the bunk bed, so they didn't even take the bunk bed off the truck
Then someone contacted me from Rooms To Go to ask how the delivery had gone, I told her about the issue, and NO ONE CALLED ME BACK to make the situation right, or to schedule a new delivery for the broken piece of furnitureEventually, when I realized that Rooms To Go obviously was not going to make the effort to send me the furniture I had already paid for, I had to call and wait on hold for minutes for someone to finally help meI was told that July 25th would be the earliest someone could come deliver the furniture (I called on the 17th and the furniture was originally ordered on July 7th) and I said something else needs to be done, that furniture is for my kids, who have had to sleep on the groundShe said she could TRY to get the furniture put on a truck on the 20th, that was the earliest that could happenSo, I waited until today - the 20th- but again, NO ONE contacted me to let me know that my furniture was NOT being delivered today, but was being delivered on the 25thSo now this is days I have had to make arrangements for taking time off work for furniture to be delivered
I just want to let Rooms to Go know how very unhappy I am with the treatment of a customer who spent a good deal of money in their storeStarting with having someone load obviously broken furniture on the truck to be delivered to my house (which after reading these reviews, seems to be standard procedure for Rooms to Go), to then having no one contact me to right the situation and get out a new delivery out ASAP, to then AGAIN having no one contact me to let me know that the furniture wouldn't be delivered on the day I was told they would try to deliver itHaving to have my kids sleep on the ground for weeks because of your mistake is outrageous
I will never again buy furniture from your company ever, and will let all of my friends know how poorly you treat your customers, and to go elsewhere
If someone from the Customer Service department would like to contact me to right this situation, it would be very much appreciatedHowever, seeing as how I have been treated thus far, especially with the lack of communication on your end, I will not hold my breathCustomer service is obviously not something your company prides itself on

I purchased a bed in May Contacted Rooms To Go late October they will not honor warranty
I purchased a bedroom suite in May for my year old daughterIn October she informed me that the headboard by the railing had splitI contacted Rooms to Go since it had not been months since purchasing the bedThe customer service representative said November 8th was the soonest they could come outI had my mother come over to wait for the appointment because I could not leave my classroomShe stated the representative came and said Rooms To Go would contact me
I waited until after Thanksgiving because I had not heard anythingI was advised by the Customer Representative that Rooms To Go felt it was not poor workmanshipThey would not cover it and would see if my extended warranty would cover the bedI had not heard back so I contacted them again on Monday, December 3, I was told they would get back with meIn the mean time my daughter is sleeping on a b

Bought an expensive leather chair the colour started coming off called for the warranty replacement and they refused to replace
I have bought many many things from Rooms To Go recently in October of I bought a leather sofa loveseat and a leather pushback recliner when I bought this set I was looking for all genuine leather so it will not peel crack or discolor I have the chair a little over a year now and it has the coloring coming off the arms and the side I went back to the store where I was told that this was not and it should not do this at all I was given a phone number to call for the warrantyI was told it has ayear warranty on it but that the problem I have sounds like it was a manufacturer's defectI have been on the phone several times with Rooms To Go warranty department I have emailed several pictures and talk to many people in the end they said that they couldn't do anything about itI am upset because they lied about the quality of the furniture when the