Rooms To Go

I bought a bed that is missing a rafter in my opinion and I bought a sofa which started peeling before the three year mark Problem description: I purchased a couch that started peeling at the three year markI was single and hardly used the couch and I couldn't believe it when it started to peelRooms to Go should be responsible also for this couchI just want a NEW couch to last for at least7-yearsIs that too much to ask ROOMS TO GO?

On April 26th I purchase a sectional sofa for the living room with my credit card and it was delivered within a week The following day I noticed damage from the feet of the sectional sofa on the hardwood floors in my condoI called customer service immediately and they asked for me to take some pictures which I did and emailed themOn May 11, Rooms to Go accepted responsibility and Tajana Memailed me offering dollars for my inconvenience and a dollars store credit for an area carpet from Rooms To Go store I did not accept the settlement but instead made a counteroffer which they said they would get back to me on two separate occasions, I have yet to hear from them.Since then, I have had estimates for the hardwood floor damage to be replaced which is more in line with my request to Rooms To Go Product_Or_Service: Sectional Sofa Order_Number: XXXXXXXXi

HEADBOARD FOR BED BROKEN NEVER FIXED ALMOST YEARS!! My name is [redacted] I bought a bedroom set in and when it was delivered damaged and brokenI filed a complaint with the store about and it and no one ever came back to fix it I have been paying my monthly payment for almost years now and I haven't received any help or reimbursement for my bedroom furniture And am beyond upset now If we didn't pay our bill the store would come at us with lawsuitsI will get a lawyer about this matter myself The store knows about this problems and haven't sent NO ONE TO FIX IT!! I will go to social media today if know comes and replace my entire bedroom free of charge since it has taken nearly years to fixI need another now

I purchased a 54" CONSOLE and matching 60" PIER from Rooms to Go on 10/11/The delivery dates for the console and pier were set for different dates due to limited availability of the Pier, a perfectly acceptable task- days before the scheduled delivery of the Console, Rooms to Go called me several times, left multiple messages, and even called my emergency contact to let us know that the schedule for the delivery the merchandise (a little over the top I would say and frankly quite annoying, especially when you have a full-time job and cannot tend to your phone all day long)The console was successfully delivered to my home address (yes, in a gated community) and was set up by the delivery guysSo far so good When it came to the delivery of the pier to the exact same address about weeks later (scheduled delivery November 8th), I got multiple missed calls and a voicemail stating that the merchandise would be delivered between - 3pmAt about 3:pm I got multiple

Motor on Brand New Recliner has been broken over a month We have had the worst service trying to get a brand new recliner fixedThe recliner broke on 3/1/and is still not fixedWe called customer service on 3/and a technician did not come to our house until 3/14/All the technician did on this visit was take a picture of the motor of the chairWe did not hear any word from Rooms-until we call the customer service and the store where we bought the chairs on 3/23/We got a call back on 3/23/saying that the new motor was shipped and to call customer service when we received the motorWe received a part on 3/(which we suspected was the incorrect part) and call customer serviceFinally a repair man came to our house on 4/6/and as we suspected the part was incorrect and our chair was still not repaired We got a call on 4/9/saying that the correct part was ordered and to call customer service once again when we receive the partIt is now 4/17/

I purchased a Lift Recliner from Rooms To Go on 02/09/ I got the recliner on 02/16/and I discovered it was damaged! The Lift Chair, SKU No.XXXXXXXXX was purchased on 02/09/After the chair was deliverd I discovered it was to small for me and I went back to Rooms To Go to purchase another chair because my husband decided he would take the chair they deliveredThat afternoon after I got home my discovered the chair was damaged and I called Room To Go customer serviceThey assured me someone would call me back the next week After waiting for a few days and no one calling me back I call them back and they referred me to Norma Swho handles Lift ChairsShe asked me how to resolve this issue I explain to her I would like a replacement chair as soon as possibly because I also purchased another larger chair, SKU NoXXXXXXXXOn 02/22/Norma called and said someone from the store would come and box up the damaged chairI have not heard anything else from her! I h

U.S.Code Title42,Chapter Civil Rights Title42, Chapterof the U.SCode prohibits discrimination against persons based on race, national orgin ROOMS TO GO - POMPANO BEACH CENTER PORT CIR POMPANO BEACH, FL (XXX) XXX-XXXX Store #: [redacted] Order Date: 06/24/ Sales Person Name: JEANETTE [redacted] (XXXXXX) Your Room Includes WALNUT XXXXXXXP $ $ COUNTER HEIGHT TBL PECAN/MANCHESTER XXXXXXXX XCOUNTER HGT STOOL PECAN/MANCHESTER XXXXXXXX X COUNTER HGT BENCH PECAN/MANCHESTER XXXXXXXX X $ $Sales Total $1, My husand and I just purchased a new house! We were excited and ready to fully decor and furnish our new homeUpon arrival a group of about five staff were gathered in the center of the room and it took the longest minutes of stares for anyone to even greet usThen, an employee finale greeted us quickly escorting and informing us of the clearance section without even knowing why we were thereShe said " Oh! You

Dealing with This aweful company a yearI been through to much to write Dealing with This aweful company a yearI been through to much to write was going to be stupid and get something elseNow I'm being ran around about a refund I realized I didn't get all of when I was going to see how much is left on my card to purchase something new

Dining room chair stain I purchased a dinning room set on 09/with insurance for the chairs,the seller say if any stains that get on the chais I can't get it off just call they will send there guy to take care of it and if still not good then they will ship you new chair, souls great rightAfter I use my chais for couple months I have stains on the chair so I clean them with the solution that they give it to me the stains got lighter,I been do that for couple time and after a year the solution not working anymore the stains getting bad so I call the customer service in 04/file a claim, they send some one out, the guy come take a look the chairs for a minute take couple picture and left, week later I got a call from them and the lady say we can't do nothing about your stains on your chairs you have to hire professional funiture cleaner to clean it and you have to pay for it after that we send our guy out to put on the protection coat againWhat in the word why do I buy th

Offered me fresh start program if amount was paid and just found out they took me out the program or never gave it to menformation and no solu I got behind on my furniture with rooms to go last ear following my surgery in MayI then loss my job in October and informed Amanda of my issues with paying my full bill at the momentshe later offered me into a fresh start program, if I paid by the end of the year I could be apart of itI went into the store and paid and told her I would get the rest from my momWhen I made the final payment I was told I would have a fresh start as if I'm not behind on my paymentsI spoke to someone in January regarding my balance and she informed me it hasn't changed since I started the fresh start programI also informed them I was currently dealing with repair issues from the hurricane causing me to live else where while my apartment is getting fixedIn February I was told I don't qualify for the fresh start program and

I bought a bedroom set on October 8thThere were three dressers delivered to me all three damaged Me and my husband went to the RTG in stafford on 10/and purchased a bed room set consisting of bed mattress mirror and dresserThe bed was delivered with no problem on 10/However the mirror and dresser had to be delivered on another day due to them not having it in stock for 10/The first dresser and mirror delivery was on 10/and the deliverers (1) for one was speeding the through the neighborhood so fast they past our house twice while we were outside flagging them down, secondly they scratched our wood floors leaving four large scratchesWe spoke to the RTG representative and they reported that someone would get back to us about he matterStill to this date (11/3/2016) no one has contacted us about the damage to our floors (FYI we have not been at out house a month yet and it was a new build so there shouldn't be any damaged anything)Along with the damaged floors the

Fake Advertisement, unfair selling practices, promote an insurance that doest cover while they charge full price for it Order=XXXXXXXX Rooms to go sales associate offer me a bedroom set that it is wood made and super durablealso , sold me an FORTEGRA insurance claiming that it is perfect for kids because they know they draw on it or damage the furniture I agreed to all of this the bed broke in half because the drivers or installers missed the support piece 2.the bunk bed is broken as well the vanity is cracking and peeling 4.the nightstand is craking and peeling 5.Mattress got a dent because of the broken bed I been calling rooms to go customer care center for over months first they sent someone from FORTEGRA to take pictures of the itemsthese people cancel on me the same day times on november , november , , december .they canceled on me the same day I took off from work .on January -someone came to my home located at [redacted] ***

My home address was in the system, but delivered to the incorrect address, phone calls and it has not been resolvedNow my item is OUT OF STOCK Saturday 7/17/16, I went inside the Arlington location to see this piece for my girls roomNeeded the piece ASAP So decided to pick up from warehouse the next day Sunday 7/18/16, When I got home on and unboxed,unwrapped and informed the piece it was IN TERRIBLE CONDITION! I called CS at 1-800-ROOMS-TO-GO, but they were closed on SundaysI then called Gaby, my sales rep, and she sent an email to have someone from Rooms to go Customer Service give me a call on Monday to schedule a pick up I received a call from Conrad at 10:a.mon Monday, July I gave him my home address [redacted] TX XXXXX) I even spelled it out for him On July 20th I recieved a text messag(not a phone call like the policy states) confirming my delivery ON FRIDAY JULY 22ND (My delivery date) I called at 2:p.mto verify

Worst experience ever with every single person I went to the store to purchase a new couchA salesman 'claimed' me as his and then proceeded to ignore me for the next hourI sat patiently on the couch that I knew I wanted before I even walked in the doorMeanwhile he is helping a lady who has just walked inNeedless to say I didn't feel good about that service BUT I was already there and set on this couch Delivery debacleThe delivery arrives while I'm on a work call and my father lets them inThey are here for all of minutes in which time they say that they brought the wrong piece but they are going to leave it and someone will callWhy leave a piece that you KNEW was wrong before you even took it off the truckNow I'm one piece short and baby sitting some other piece of furniture that I am somehow responsible for Customer Service FailI called in immediately to the customer service number and the first guy I spoke with hung up on me after I sat on hold for mins ishThen I called again and got to someone faster and spoke to a supervisorThe supervisor said once they bring the piece in the house they can't take it backMy issue there is that these guys KNEW it was wrong BEFORE they took it off the truckShe said the earliest they could get it corrected was in days because the tricks are fullI guess that includes the truck that just left...no I'm being sarcastic because we KNOW that truck has room I call again because now I really don't even want to give this horrible company my businessI ask about the return policy only to be told no returnAs a time rooms to go buyer where things have gone awry before but never to this magnitude, I can now confidently say that I will never buy from them againHighly disappointed

Bad customer serviceBad Manager Manners and serviceBad delivery service Don't even know where to startOrdered and paid a deposit for some couchesSaid they were going to call me to let me know when they will be delivering itNever got a phone call, I called and I was told that they will be delivering on a TuesdayTuesday came and we were up til 10pm waiting for them to arrive and deliver our couchesEnded up calling them to see what was going onDelivery guy said he was in the area but couldn't find our house, went outside to see if I could see him but he wasn't outside, he was no where to be foundWent by RTG the next day, asked to speak with a ManagerThe Manager there was so rude and disrespectful, had no manners and acted like he didn't care what was going on in my situationNow since I sold my furniture, because I was expecting my new furniture to come in on the day they told me, I don't have no where to sitI now will have to go and ask for a refund of the depos

Store and/or company employs deceptive sales practice which forces consumers to accept aservices During purchase wriin the store, the sales associate asked if I would like the item delivered I told him that I would not like delivery, that I would pick up the item at the store in my vehicle The sales associate then said that it would be cheaper to have it delivered I asked how that could be and he explained that the store charges $to have the item brought to the store from their distribution center for pick up, but if I chose to pay for delivery, I would only have to pay the delivery fee of $ This is a deceptive sales practice which penalizes a customer for not accepting the store's aservice of delivery

Bad craftsmanship and upset that I was lies to when buying the extended warranty! I bought a couch and loveseat set from this Rooms To Go in Called Rooms To Go, to tell them the springs and the fabric is messing up they said sorry, out of luck, out of warrantyWhen I bought the set and spent over $2,the sales man told me the extended warranty covered not only the fabric stains but any damage and defects! What lie after calling Rooms To GoKeep in mind I also emailed Rooms To Go I informed them that at this point it is NOT a warranty issue, but product defect/workmanship liability I went as far as to offer to pay for their product defect out of pocket, if they would just let me know how to call the company no help- those vendors "can only complete work for Rooms To Go", and that I was on my ownCustomer service is trash, the product/couch is virtually worthless, and Rooms To Go has lost a customer for life over a repair that I volunteered to pay (in spite of it being d

defective product Last July I bought a Key West model bedroom set in Rooms to Go at Okeechobee Blvd, West Palm Beach, FL The set consists of a queen bed, two night tables and a chestThe bed has a mattress that can be lifted with a remote control and a conventional mattress on top of it The delivery took place a few days after the purchase and the staff put together the set in a defective manner, so that the side boards of the bed are released from the head and foot board without any reasonOur repeated phone calls resulted that a team of customer service was presented to try to solve the problem, but without success This nightmare is that no matter what movements occur on the bed, it is dismantled spontaneously at the slightest contact and the foot board falls apart by itself, without even touching itIs for this reason that we need to use an inflatable mattress while we need to keep paying the monthly payments for a defective product Our demand is that we want

I went to your location to lay away on living room set cost of when I went to store in duluth to pay on it the charge it was higher then cos my order number don't know but you can look up with my phone number XXX XXX XXXX order in buford geogia

My furniture was delivered to me damaged times by Rooms To GoThey also have unsafe delivery standards for their delivery staff My furniture was delivered to me on July 20th late at night way passed the hour delivery window (10:30pm)The furniture arrives to me damaged and another delivery had to be set upThe furniture arrives for the second delivery today and the end table that is supposed to be replaced arrives damaged AGAIN for the second timeThe delivery guys were upset that the table arrived damaged and stated that they would have to make room to put the damaged table back on the truckI decided to go outside and take a look at the truck just to see how much furniture was actually being delivered with my stuffI was appalled when I saw how much the guys were struggling to reload the damaged furniture back on the truckThe guys told me that they had pieces of furniture on the truck which is no wonder why my furniture keeps arriving DAMAGEDThat is way to much f