Rooms To Go

Dissatisfied Mattress purchase Purchased a mattress from Rooms to go only because I was told the mattress would have a sleep comfort warrantyReceived the mattress on 6/7/16, and the mattress comfort level was not what I expectedDecided to wait a few nights to see if the firmness would change or provide the comfort I expectedLast night sleeping on this mattress was awful, my husband and I started rolling as if the mattress was used previouslyPlaced a call to local store expressing my concerns to Mgr Mike about this supposedly $3,mattress which I purchased during the Memorial day sale for $Honestly, his response came across insultingComparing a mattress to a pair of shoes indicating you should wait days to ensure I adjust to mattress insulted my intelligenceSending a service technician out to check a mattress I'm sleeping on will not improve the comfort of the mattressI'm totally dissatisfied with this mattress from Rooms to go and the service response

The delivery man never even came to my door but left after my landlord told him how to get to my placeMy refund will take up to two weeks The delivery man went to my landlords door and she told him how to get to my placeHe left instead of coming to my placeI stood outside waiting for him for minutes before calling the automated number and waiting for a call backHe never even called meI was told he was released from the delivery and the reason was unclearI waited for a delivery manager to call me and tell me when the delivery would be madeAfter two hours of waiting I called againThe story was different each timeAt one point I was told everything was deliveredThis was untrueIt didn't make senseI waited again for a manager to call meI called the store and asked for a manager and was told there wasn't one thereI called the corporate office and was put through to the automated line againThe girl at the store made excuses for why the manager hadn't called m

I ordered the edgegrove 3pc twin bookcase bedroom & Delivery was 11/07/Since the 1st delivery attempt I have had nothing but non stop problems On October 27, I purchased the edgegrove gray 3pc twin bookcase bedroom in storeDelivery was scheduled for Nov7, They brought the pieces to the bed and nightstandThe delivery guys said the dresser was damaged so they would have to reschedule delivery for that itemI noticed rooms to go customer immediatelyAfter the delivery guys left I noticed they didn't put the bed together properlyThe wood rails wasn't screwed into the bed frameI notified rooms to go as soon as they called me about my delivery experienceThey arranged for the driver to come back after he made another deliveryThe driver never came backI've contacted the customer service several times 11/trying to make arrangements to get the bed put together properlyNo availThe store manager then tried to get involve to make arrangements for issueCustom

Repair attempted times with extended warranty problem still not resolved and warranty and your customer service keep passing it back and forth Purchased item and was called by warranty under the premise it was thru rooms to go and purchased extended warranty Have had the item serviced several times and the problem still has not been resolvedRequested that the item be replaced or credit given thru both the extended warranty and your customer service and each are telling me the other is responsibleHave met with the store manager and our salesman on three different occasions and they have tried to help with the problem and a supervisor was suppose to contact us on three different times and have never heard from themWe have spent quite a sum of money on several purchases with your company and expected to have a resolutionWe were prepared to make an additional purchase but with this experience unresolved we will not be making any further purchasesThe warranty people who call

I want my money back for a defective mattress since I have attempted to work with the company to replace it, but have been unsuccessful I bought several things from Rooms to Go less than a year agoWithin months, the mattress (a Sealy) started to cave in the centerI dealt with it for a few months, thinking that it might just be me, but after months of backaches, migraines, and sciatica, I called customer serviceThey sent out someone to evaluate the mattressIt had fallen inches in the center without any external pressureI cannot begin to imagine the depth with pressureIn any case, the woman who called me told me the replacement had been approved and I should go to the nearest Rooms to Go, pick out a replacement and the salesperson would help me order it and arrange for deliveryI drove minutes to the nearest storeThe mattresses there were quite horrid in the price range I was afforded, so I chose to spend an additional $on a much better mattressI ordered, w

Unreliable information provided, changes on amount due one payment to another and changes to delivery plan without customer knowledge NO FURNITURE Purchased a living room set Jan 14, Set payment options as a delayed purchase Pay amount and left a balance of $1, Feb 6, went to store to pay the remaining balance and balance due has change to 1, One hundred dollars more The store manager couldn't provide a specific answer besides the computer made the changes I am concerned with the confidentiality and integrity of my data at Rooms to Go If the computer can make those alterations to data, I wonder what else it can be done to the data without the customer knowledge or consentAfter and hour getting the runaround I was able to get the price back to where it was a couple of weeks before Made the remaining balance due payment and was told that furniture was going to be ready to pick in the San Antonio Area on Feb 7, On Feb 8th, I called custome

I have called Rooms To Go three times in an attempt to have my chair replaced or repaired when I bought reclining chairs I purshased the extended warrarnty that the salesman said would be no hassel it was a blanket coverage anything happens to the chair during the warranty period give Rooms To Go a call and would be more than happy to assist me with repair or replacementI called times on Nov 18, spoke to Edgar (1210agent @roomstogo.com) was told to send in a picture and he would return my call as soon as he got the emailLater that day I called and was told by another associate that he would return my callI called again on the 21st of Novspoke to Norma ( [redacted] @roomstogo.com) at approx 10:30am she told me that the associate I spoke with was off to send her a picture and as soon as she got it would be in contact with meI left her my cell # XXX-XXX-XXXX which I can be reached hrs a dayStill no response it seems that they want to hurry and get me off the lin

I purchased sofa love seat, tables, chair 09/05/over $2, my store warranty expired sept I was contacted to purchase an extended warrantyI paid $for this extended warrantyThe company called me during business hours therefore I was unable to speak in depth what was covering and not coveredI made a claim in Dec It was denied The back cushion attached to the sofa's seam stitching is unraveling 2.One sofa cushion has major pilling issues Another seat cushion's seam that holds the cover over the foam is unraveling

My experience with ROOMS TO has been a nightmareThe warranty offered by Force Field Protection is not being honored at the local store level 9/18/I purchased Sanderson living room set: power sofa, loveseat, cocktail table,end table, lamp, flat console, and a $giftcard for a tvThe pre tax & pre-delivery price, not inlcuding FF Protection was $I received broken, damaged products upon deliveryStill, I was patient & after receiving damaged tables, I decided to just deal with it and not pursue a headache with another returnFeb.'16-I contacted CS to have a tech come out to clean stains on couches & damage due to the FF cleaning productsOn 3/5/I was informed by CS that my items were approved for a replacementShe told me I could reselect any items in the store of equal or lesser valueIf I choose a more expensive item, I would be responsible for the differenceShe did not mention a delivery fee, but DID mention that I would be responsible for purchasi

I am years young and purchased a sleeper sofa living room set and it has split in back and cushions look to be years old bed falling apart Spoke with a Melissa Potts who said she was the highest I could go and could not help me.when I asked to speak with someone else with possibly more authority She then told me Manufacturer warranty was up ! I told her when I called after it was delivered about the saggy bed and cushions customer service told me it will all even out with timeI guess being I can be fooled easilyThis set looks like it's years old It's a [redacted] shame how they took advantage of me! I am alone no pets so it's not abused in any way I'm on social security and and I still am paying for itSo it's not an option to get a new set cushions are ripping where they attach to couch and back ushions are lumpy and deformedBed when folded up is hitting floor ( never been used) I just wanted repair or replacement I have purchased my bedroom set and din

We bought our living room sets from Rooms to go both Leather and Fabric few years agoFurniture came with a mandatory Protection cleaning warranty Apparently, this the second time I have visited the location to go get the cleaning items for my living room setsThis is a Mandatory lifetime Protections which we purchase with the FurnitureThe first time I went was a year or so backI thought I didn't receive a good customer service careI went to the window at the back and requested the Upholstery cleaning solutions which were advised to come get it anytime at the store when we purchased our furnitureThe Representative ask me which kind? I said for both meaning Fabric and Leather furniture that I have purchased from their storeShe verified and gave me the solutions with an attitudeI thought to myself that this is not the attitude they used to sell us the furnitureWell, I let it slideYesterday,I visited the store again because I needed some Fabric Upholstery for my furnit

Purchased stain protection plan for my furniture and they are refusing to uphold the guarantee of cleaning or replacement In 2014, I purchased an living room setand was recommended to buy the "Forcefield Protection" which was supposed to guard against stains from foods and beverage The warranty stated, from the sales person amd website, if rooms to go cannot get the stain removed they will replace the unit or have it reupholsteredI called to get them to get some water stains left from the cleaner they provide in March 2016, but the technician said the stain was "unremovable" and I would be contacted about replacement for the sofa A Rooms to Go costumer representative contacted me a week later and said I would have to hire a professional cleaner and pay out of pocket,b then they would come spray the "forcefield" again

Poor customer experience, questionable sales tactics, unprofessional sales staff fighting for sales credit in front clients In short, has a very bad experience wiht Rooms to goThe have a used car sales man approach which was unbecoming of a great service experience from beginning to end We have been a long time and loyal client of rooms to go and have purchased sever thousands of dollars in merchandiseAt the beginning the staff was uninformed of the products on the sales floor and several sales staff all gave different answers to the same productHad one staff lie about the sales promotion, as a error on the sales floor, in order to get us to buy on the spotSales staff fighting over sales credit for incentive purposes in front of client and other staffI spoke to manager on staff and she was really unconcerned and showed very little interested in addressing the issueWas more focused on completing salesCalled and spoke to the Manager the next day, Stan at the distrib

Problems with child's bedroom suite purchased 08/20/Our RTG order # is XXXXXXXX We purchased this bedroom suite with a promised delivery of 09/14/The bedroom suite was paid for in full with a personal check of $When they called to confirm delivery date they informed us that they would be delivering the bedroom suite and it would be set up except for the bedThat remained in boxes, in the dining room until 11/They could not set up the bed because the rails were back orderedThey would however set up a temporary bed frame so the mattress could be put on that; 1stproblem: no slats for the mattress, I had to cut some2ndproblem they finally brought the rails to set up the bed last week and did set it up on 11/but the delivery men said that one rail was damaged and the bed could be used, but we were not sure because of safety measures; however they gave no date for redelivery of the replacement railI called customer service and spoke first with Byron and

Wrong headboard delivered for Pine king bed Dec Re-delivery had the head board support broken in half! No communication to resolve!!!!! OUTRAGEOUS!!!!!!!!!!!!! My time is not worth anything!!!!!!!!!!!!!!!

FURNITURE IS SHOWING WORN AREAS BETWEEN RECLINER SECTION AND CENTER OF COUCH I PURCHASED A FULL MOTION LEATHER COUCH AND A RELINER FROM ROOMS TO GO ON 02/18/ THE FURNITURE WAS DELIVERED ON 02/26/ TODAY I NOTICED THAT THE LEATHER MATERIAL WAS WEARING BETWEEN WHERE THE RECLINER SECTION AND THE STATIONARY SECTION OF THE COUCH ARE I IMMEDIATLY CALLED THE CUSTOMER SERVICE NUMBER TO GET SOMEONE TO REPAIR OR REPLACE IT I WAS TOLD THAT BECAUSE IT WAS OVER A YEAR AGO, THEY CAN NOT SEND SOMEONE OUT TO SERVICE THE PRODUCT THIS WAS A TWELVE HUNDRED DOLLAR COUCH AND I SHOULD CERTAINLY THINK THAT IT SHOULD HAVE MAINTAINED IT'S INTEGRITY LONGER THAN THAT (MONTHS) I WISH I HAD INSPECTED MY FURNITURE SOONER ! WHAT A TOTAL LACK OF CUSTOMER SERVICE THE LAST COUCH I HAD WAS BONDED LEATHER AND EVEN THAT LASTED THREE YEARS BEFORE IT BEGAN PEELING AND SELF-DESTRUCTED THAT WAS WHY I PURCHASED A LEATHER COUCH SO THIS WOULDN'T HAPPEN

Been trying to make a payment on my new furniture with them for days and no one will give us any information on what we need to do My Fiance and I bought a cream colored bedroom suite from rooms to go on January 9thSince then, the delivery came between 5:and 6:am when it wasn't suppose to be till at least as well as we have been completely ignored by them when we have tried to pay our first paymentI have called and emailed their customer service and the only thing they can seem to tell me to do is go to the storeThe only thing the store can tell me to do is call customer serviceAll I wanted from them was my account number since we received no information from them at the time of purchase but that was too big of a task for these peopleNever again will I buy from this companyIt is just one big scamNow it is the day my payment is due and my credit is in danger of being ruined because of their negligenceI should have known it was a sign to not purchase from th

bought bed w/memory foam mattress, has yr warranty, has been replaced onceNeeds replaced again for same reasonThey're charging a transportfee Our account number is XXXXXXXXXXXXXXXXMy name is [redacted] and my husbands name is CarlWe both have back problems and were looking for a way to alleviate some of the painWe bought a memory foam mattress, adjustable bed & frame from Rooms To Go, sometime over a year agoThe mattress has a year warrantyApproxmonths later we had to have the mattress replacedWe were told it was defective, and they were having many problems with that particular productWe went to the showroom, and ended up getting the same style, we were assured that the problems we were having would rarely happen againIt's been about 1/yr or less, the mattress has to be replaced again for the same reason, though they are claiming its from 'use'Yes...we use our bed, to sleep inImagine that! Although this time they are gouging us for $tran

Rooms to go has the WORST customer service and the claims department is NON-RESPONSIVEDriver caused over $worth of damage On June 20, upon leaving the angry and inexperienced young driver of the delivery vehicle ran into our iron gate and brick column supportsThis caused over $5,worth of damage We contacted rooms to go and filed a complaint with them as the driver was still trying to back out of the driveway We have both before and after photos indicating the damage done This information was sent to Zelvonia W.on July 22, 2017, as well as quotes indicating the cost to fix the damageAfter several weeks of no response Ms Wadvised that they would not pay the full amount of the repairs We then asked for Rooms to Go insurance information to file a claim with them ourselves and she would not give us this informationWe have since this time sent numerous emails and made calls requesting a resolution to this issue and have as of September 4, not heard a

New mattress being delivered in used conditionRude unprofessional customer service On the evening of March 23rd ,I purchased a new mattress from Rooms to Go (King size Serta iSeries Expression Firm mattress) It was scheduled for delivery on March 26th, On March 26th the "new" mattress was delivered and was dirty it looked like someone had dragged it across the warehouse floor on one sideWe were stuck with the mattress for the time being because they had already dragged our old one across the front lawnWe talked to customer service and they scheduled a replacement to be delivered on April 9th, When the 2nd "new "mattress was delivered it was dirtier than the first this time with oil or something dripped across the top of the mattressWe called customer service and they informed us that they did not have any more to deliver and that it was a discontinued itemThe only thing they could do is have us go back to the store and reselect another mattressOn that same