Rooms To Go

Defective Mattress that has been replaced timesNow going on timesRooms to go customer service and store are giving me different responses Originally I purchased a mattress, box spring, and bed frame from Rooms to Go that was on saleAfter delivery of the first mattress, box spring, and bed frame, the box springs were damaged and bent in the corners, the bed frame was scratched and the mattress had a 1" body suppressionI called Rooms to Go and they offered to come replace my mattress and box springsI was happy as surely I thought this was just a mistake and that these things happen sometimesAfter the second mattress and box spring arrived there were issues shortly afterThe mattress had a 1" body Suppression againI called Rooms to Go and requested my money back as I was unhappy and didn't want to keep taking off work for Rooms to Go to send their inspectors one day and deliver the same mattress again with the same problems on another dayI informed customer service

Couch is just out of warranty, fabric is pulling away from stitching My wife an I purchased a set of couches and an ottoman just over a year ago, the construction is so bad that the fabric is pulling away from the stitches just from sitting on it, it's happening all over the couch, which has a stitched pillow like patternIt's just the two of us and a small dog, no kids jumping up and down on itwe purchased the protective treatment and have even had it professionally cleaned since we've had itWe take good care of this couch and it is falling apart

I was told that if I wanted to exchange a purchase I will have to purchase a new warranty when I only had the warranty for less than weeks I had a sectional sofa delivered to my home on June 16, and once I arrive home the sofa was actually a little too big for that roomI called the manager and spoke with him and he told me that he would reimburse me my money SL for the delivery feeWhen I arrive to the store the sales associate told me that the manager had put in the computer that I could not be reimbursed the warranty fee to be applied towards the new purchaseIt was being brought to my attention that they do not have a return policy they have a customer preference policy I told the sales associate that it it makes sense that I would have to buy a new warranty when the warranty I purchased was for three years and the furniture had only been in my home for less than two weeksI told her I could understand if they did Doug get something from the warranty but still appl

Poor Online Sales Customer Service Rooms To Go is literally the worst business I've ever dealt with ! I've had half of a sectional for a month and keep hearing excuses about how it's on back orderWhen it's not on back order the delivery schedule is impossible to work with ! The online sales team is a joke thanks to the 10+ times I've called and had at least different associates that said I'd be getting a return call and one of them being a supervisor, and that never happen ! I can't even try to get a refund because they just hang up the phone ! Took the full amount from my credit card gave me half a sectional, then won't return the couch and give me my money backScam artist !

Replacement slipcovers ordered in September, still haven't received anything and no update from customer service I ordered replacement slipcovers for two sofas and one chair/ottoman set that were previously purchased from Rooms to Go The order was placed in September 2016, check was cashed days later, and I was told it could take up to days to receive days, passed and I was told could take up to days passed, and was told could be up to days We are now in mid-February (months later) and customer service is not giving us a straight answer, has no update on when slipcovers will be arriving, refuses to let us speak to a manager, or anyone who can escalate the issue with the parts department After spending nearly $for slipcovers, we could at least be given the courtesy of a callback with an update At this point, I doubt I would even be able to get our money back if we tried to cancel the order I just want the slipcovers so we can update our couch

STOLEN PROPERTY BOUGHT A SOFA AT ROOMS TO GO MONTH LATER MOTORS WENT OUT CALLED TO GET SERVICE AFTER THEY DID NOT DELIVER WHILE I WAS HOME TWICE THEY DELIVERED ON A DAY I COULD NOT BE THERE 5-11-WHILE THE DELIVERY PEOPLE WERE THEIR THE STOLE SOME PISTOLS AND A GOLD COIN ROOMS TO GO WILL NOT DO ANYTHING ABOUT IT

While delivering scratched, defective, and broken furniture they damaged the floors at my home They scratched my floors while delivering defective furnitureThey offered me a pittance of $to repair the floorsI asked them what they suggest I do with $and they haven't responded They were to exchange the furniture for new but give me one hour notice on the day of delivery in light of how much time I've already wasted dealing with and waiting on this companyThat too they couldn't get right and with minutes notice on the day of delivery I couldn't break free from work fast enough to catch the delivery man The issue of damaged floors is still unresolved and I am still in possession of the damaged furniture they are yet to replace I regret doing business with this company and will never purchase another product from them again

ottoman was in plastic wrap and it was already cut once we noticed a cut we called customer service, they have informed us they cannot do anything purchase date some time in early May, didn't get it till 6/2/2016,so on 6/4/it was picked up and didn't notice the cut until 6/7/

I bought my sectional and within the first year the seats began to sink in tech came out said they would repair never received call bkRefused to fix Purchased February by ccVery expensive springs or wood in middle of section are broke or not holding Called rooms to go customer service spoke with a really rude Rep who told me "well do what you gotta do" very unprofessionalShould screen your employees better when asked to speak with a supervisor she left me on hold forever!

I was shocked with not only the delivery portion of my experience but also the customer service center experience Last week my husband and I went to purchase only a mattressIt was set to be delivered on 5/My husband stayed at home waiting for the deliveryI received a call around 1:that the delivery was running a little behind and he wasn't going to be able to make it until a little after but before I let my husband knowHe ran to the front office which is a building over from our apartment buildingAt 1:I had missed a call and at 1:my husband missed a call, both calls were from rooms to goBy 1:I had called them back and by 1:my husband had called them backWe were both on the line with customer serviceHis representative told him the driver had already left and wasn't coming back while my representative told me the delivery guy went to the wrong complexBy 5:pm we were told the driver was not coming back and we were going to have to wait until S

I had a delivery scheduled and I followed the orders given to me by RTGI had family here waiting for the deliveryI did not get my delivery I placed an order on for a delivery for The sales man, Jason W., only and pressed instructions was to have someone home for the delivery all day to let them in to delivery the couches I orderedMY sister, mother, father and niece were here all dayI had to work that day so they sat in my apartment waiting for someone to knock on the door for deliveryI called back the numbers that had called me with in a few minutes of missing the call and I was told the drivers would not come back because they were not in the area any moreThe time frame from when I called back there is no way they left the neighborhood and "were out of the area"Never did the drivers come to the door and knockedAgain the only instructions I had received was to have someone home to let them inI was told I would not get a call because it was an expres

Furniture delivered was damaged more than once, customer makes ALL the efforts to get this resolved not company, POOR customer service We purchased a bedroom set and mattress back in November, all this total a little bit over Definitely you'd like to get all your money worth nothing more than thatEvery piece of furniture we received on 12/08/was damaged( chipped, cracked, etc.)Called customer service(headquarters) several times because there was always something else wrong with the furniture that we had to report, they gave us a date for next delivery that was like two months later I asked if we could just replace the whole thing with a different bedroom set we were told that was not possibleThey couldn't deliver the day they said and they left a message saying it was ok then to get a whole replacementWe went to the store on 03/15/and got an exchange after expressing my concerns to the manager Michelle in Pensacola, flI explained how aggravated I was becau

Purchased up to $4,worth of furniture from this company and never againShould've checked with Revdex.com before even considering purchasing from this placeOver negative reviews should be enough red flags that this place isn't trustworthyMy whole experience has been a nightmareI purchased beds and mattresses last week on Saturday morningThe salesman told me it would be delivered on Wednesday between 7am to 11pmMy mom and I, take a day off from work to wait for the delivery truckApparently rooms to go needs big trucks to deliver queen size beds with their mattressThe first delivery truck arrives and it's men delivering the itemsThey let me know that they're only delivering bed and mattress protectorsThis is already frustrating enough because when you expect a delivery you're expecting everything all at once I refuse the delivery because one of the men let me know that the headboard is defective and I will not receive something that I paid full price forOnce they leave, the next delivery truck arrivesThey tell me they have bed and and the queen sized mattressesI let them in and they begin working on my bed, they realize that my bed has NO BED FRAMEAt this point I let them know this is extremely ridiculous and unprofessional because how am I going to get sent a bed without a bed frame to hold it up? I really don't understand who's responsible for this entire mess because it's unacceptable We decided to stay with the items since they already built the beds and take matters into our own hands and show up to rooms to go in the Doral locationThe manager(didn't get his name) tries to be apologetic and tries to get us to give him a second chance and we refuseI let him know the issue and he keeps trying to persuade us to let us make it right but at this point this doesn't even matter because I am upset, aside from taking a day off from work, losing money, and wasting gas cause mind you, I live in midtown and I have to drive all the way to Doral, I'm not going to give them another chanceThey give me the bed frame for my queen sized bed so I can install it when I PAID for a delivery and installment service that is about $and something dollarsThe least they could've done is sent someone over to help out ROOMS TO GO, and their sales associates do not care about you or your feelingsTheir customer service reps are useless and all the want you to do is to give them another chance so they don't lose any more moneyI decided to not give them another chance because my money is not going to go this shady businessPurchasing from this company has been a horrible mistake, we are currently without beds and trying to return this garbage that has been sent to us because we do not want itThe mattresses and my bed, that were delivered are unopened, in perfect conditionI've been expecting a call from their manager so they can set up a date for the items in my house to be picked up because we do not want anythingI'll be waiting

Sold items in Oct then delayed now by at least months Rooms to Go sold me two settees and two chairs 10/6/to pick up 11/ I was then told items not available until 1/2018, now told 2/ WHY IS RTG selling items that are not available? This is misrepresentation of product after receipt of money

Serta Grandbury Queen Mattress Sku: XXXXXXXX I purchased the Serta Grandbury Queen Mattress on 8/15/order #XXXXXXXXI and it was delivered on 8/18/The mattress has a Year Non-Prorated WarrantyContacted RTG on 8/21/stating the mattress was to hard to sleep on and wanted to exchange it for a better mattressThey responded that they had a 24hr exchange policy and would not exchange it

I purchased a dining room set that was sold out from underneath me after I was lied to I purchased a sectional sofa and dining room setThe following day I received a phone call from the sales associate informing me that they were discontinuing my tableHe gave me the option to purchase the floor displayWhen I agreed to purchase the floor display, the sales associate informed me that, in order to receive the dining room set that I had already purchased, I would have to spend an additional amount to purchase the server table, otherwise I could not have what I already purchasedI asked to speak to the manager and the sales associate said the manager would have to call me backAfter waiting for several hours, I contacted the manager myself, who informed me that the sales associate put my order in for the regular table and not the counter height tableThe manager also said that they sold the floor display after I had already agreed to purchase itNone of the staff at this locatio

My mattress wasn't delivered at promised and they want me to wait another weeks for it to be delivered has the WORST CUSTOMER SERVICE EVER! My delivery was scheduled for 7-19-Prior to delivery I received several courtesy calls from customer service, store managers, etcto ensure that the delivery would be there as promisedWell, let's fast forward to delivery dayWhen the truck arrived and they unloaded all the merchandise, the most important piece (my mattress) was nowhere to be found So what am I supposed to do, sleep on an air mattress until they figure something out.....NO I DON'T THINK SO! NOT FOR THAT AMOUNT OF MONEY! I called my salesman @JOSEPH Bonly for him to apologize and tell me the mattress should've been on the delivery truck and he's never had a situation like this to happen.........BLAH, BLAH, BLAH! I've made several attempts to get the issue resolved and of course no one has an answer that's suitable, but they want me to spend my money and sleep on an

Company is giving me the run around about my delivery, driver lied saying no one was home Instore purchase of 1,on 3/17/2018, scheduled delivery on 3/30/2018.Driver never showed at address given,driver told manager no one was home which was a lie,my husband took that day to be there when they came and now he has lost $worth of pay and I still have no delivery until 4/4/I was told by the 2nd shift delivery manager that delivery will be next day when he rerouted the deliveries because it was there problem and not mine.Associate at the store hung the phone up on me.Customer service has not been any help at all to me, requested a manager and yet no one has called mei reques my delivery charge bacj and my husbands pay for taking that day for nithing.The company is worthless

THIS COMPANY SUCKS! I HAVE NEVER HAD SUCH BAD TREATMENT BEFORE LIKE THISTHE CUSTOM SREVICE IS BAD! THE PEOPLE WHO WORK THERE ARE RUDE! THE CORRECT INFORMATION ON MY ORDER WASNT GIVEN TO MEEVERY TIME I CALLED OR WENT BY THE STORE I WAS TOLD SOMETHING NEWI PAID WITH A CARD AND WAS TOLD I WOULD HAVE MY MONEY BACK ON A CARDAFTER CALLING TODAY I WAS NOW TOLD I WILL REC A CHECK!!!!! WTF I PADI WITH MY DEBT CARD NOW I HAVE TO WAITH 7-TO GET MY MONEY BACKTHE LADIES THAT WORK AT THE DESK IS RUDETHEY IN THE CAR BEHIDE THE WINDOW TALKING TO YOU WHILE YOU LOOK DOWN TO SEE THEM .....RUDE YOU MEAN TO TELL ME YOU CANT GET UP WALK AROUND TO LOOK ME IN MY FACE AND TRY TO HELP ME

Inaccurate billings and inability/unwillingness to resolve the issue due to Rooms To Go inaccurate recording-keeping I made a chair purchase in Dec I returned the chair within one week and purchased a mattress instead using my ACTIVE Rooms To Go account Six months after the furniture replacement, I received a phone call stating that I owed RTG 500+ dollars I requested information to explain why since I had an open, active and up-to-date account with them I also requested written documentation to explain how this amount was obtainedTo date, I've not received any information I agreed at the time that RTG in the meantime could apply the charges to my account, but I kept receiving delinquent notices I've contacted their customer service on several occasions in order to resolve the issue I've recently received a notice from a collection agency Rooms To Go has not been able to provide me with adequate information to explain why I owe this amount, and they have not b