Rooms To Go

I ordered a living room set from RTGDelivery date was 11/one piece was wrongCalled to see when the next delivery date Got the wrong piece of my living room set Called to see if they could deliver within two days after because of thanksgiving oh my Manager called me back very very rude very shocked of the way he handled itLoudddddCalled another location to complain the representative was laughing I thought she was in shock of what I told her she said I will fix it now still laughing though it was a joke and transferred me back to the manager store that was rude!!! Very rude people I dealt withI didn't do anything wrong but was mistreated in a very shady way! All names are available!!!! I don't recommend RTGo in ArlingtonI will never ever shop RTGo everrrrr...I am still in shock of the way they tried (didn't) fix it!

Upon delivery our rooms of furniture where not set up as discussed upon ordering the furniture We ordered rooms of furniture on 9/21/ We paid a total of $5,with being for delivery and s(I was told that swas included in that charge) Our order # is XXXXXXXXi Furniture was scheduled to be delivered to a new trailer home on our horse farm in Shelbyville, TN on Tuesday, 9/between a.mand a.m Our employee that manages the farm was identified as the individual that would meet the delivery team and give them access to the trailer My phone number and my daughter's phone number (who lives in Murfreesboro, TN) were listed on the service order should someone have a question We did not receive a call on 9/27/ When we went to check on the status of the delivery, we were disappointed to find that the furniture had not been set up I reached out to mulitiple customer crs XXX-XXX-XXXX, XXX-XXX-XXXX and XXX-XXX-XXXX, only to find tha

The leather sofa sleeper I purchased from Rooms To Go, including the $"bond" protection charge, is cracking/peeling On 11/19/I spent $at Rooms To Go on furniture (order #XXXXXXXX)As part of that purchase I bought a matching leather sofa (#XXXXXXXX) and leather sofa sleeper (#XXXXXXXX)These pieces were advertised as genuine leather (for all parts the you would touch such as the seats, back cushions, and arm rests)I even had to pay $per sofa for their year bond protectionI noticed in early January that the sleeper sofa seat cushion (the left hand side if you're facing the sofa) had a quarter size area that has started cracking and peelingI contacted Rooms To Go customer service and was asked to send pictures which I didI was asking for them to replace the sofa cushion cover since I could still find my sofa sleeper on their website (albeit under a different style name)They emailed and offered a prorated store credit to return both sofas of only $

Couches purchased in 2012.Advertising as leather fell apart after yrswas something called bonded leatherWon't replace Purchased dec what was advertises leather couches the couch and started disintegrating after approximately 1/three yearsPaid over $for packagePurchased in either Tampa or Wesley Chapel can't rememberFound out same thing happened with Kane's customersBrought to Rooms to go attention and instead of replacing defective couches, they gave me $credit and told me to purchase new onesThis was told that I had to accept & use in daysThey also took back the old setI can't afford another $for furniture in less than yrs!!!! This was supposed to be leather as advertised and it was supposed to last! All the $credit bought me was a chairSo I'm out a couch and loveseat for a chair This was a defect & they would do nothing until recently to help us!

Merchandise damaged within days of receiptTears along the seams 10/1/Purchase dateWe purchased a couch, love seat, chair with ottoman, coffee table and rugWithin 30-days tears began to formWe called rooms to go and were told our account was flagged as fraud and they couldn't help usWe called ever week and were told there was nothing they could doFirst call was in NovemberWe called every week and 12-they finally logged our complaint but would still not come to look at problemon 1-25-they came and took pictures and tech told us they are tears along almost ever seam in couchThey didn't call back, so I called todayWas told it was not manufacture defect but customer usageWHAT? This is a family room, not a frat houseIt gets usage and is torn I'm multiple spots

Asked Rooms to Go to remedy complaint two times Nothing has been resolved I purchased furniture from Rooms to Go last July After receiving the furniture, we noticed the couch and love seat were slanted in the seating We contacted the company, and they said they only came to our area once a week We had to make accommodations for someone to be here, as this is a vacation home in NC, and we live in FL They did nothing to remedy the situation, stating We just arrived a couple days ago, and the slanting is worse, and no fix has been applied, once again We also rent this unit, and our guests cannot be expected to have to push their bodies up so they don't slide off of the seating

REFUND DELAY I entered the store on Sat 11/purchased a Sofa and attempted to purchase a coffee table set that I was informed would be new out of the boxWhen the warehouse personnel bought the tables out they were the display off the floor set that I sawI declined the merchandise at their loading dock since it wasn't what I agreed to purchaseAlthough I paid via DEBIT card using my pin# I was told I had to receive my refund from their Corporate, FL locationI was given the timeline of 7-business daysToday is 11/I still haven't received my refund checkI called today and was told that it could now take up to days to get the check now I WANT MY MONEY BACK IMMEDIATELY SO THAT I CAN PART WAYS WITH THIS COMPANY FOR GOOD!!!

Purchased a stain protectionScheduled service appointments and told them I needed pm or afterThey scheduled all appointments from until Scheduling not flexibleI have talked to supervisors explaining that I cannot be home until They only offer service on Fridays and there has been no resolution

I haven ordered rugs have only kept not refunded and was just told my new rug is lost that was being delivered today This is my 7th rug order from RTGMy experience has been a nightmareI was supposed to have this rug finally delivered to me today on a Sunday (which they acted like they were doing me a favor even though they messed up my order times now) and I just called to get a time frame and they simply told me the rug was lost and they had no idea when it would comeI am so mad at the way this company runs I am considering contacting an attorneyI have ordered rugs in which all I have paid for upfront however I've only kept and haven't been refunded for anythingSomeone needs to call me immediately [redacted] R [redacted] {Sent from my iPhone}

I purchased a desk/hutch and a yr Extended Service Contract from RTG with the specific promise that spills/stains/scratches would be covered My order # XXXXXXXX desk/hutch was sold to me by Betsy V.Sales # XXXXXX on 10/21/at Pembroke Pines Rooms To Go I was specifically told PRIOR TO MY PURCHASE by MsVthat any spills/stains/scratches would be covered under my yr Furniture Repair Plan On September 2018, I contacted RTG to have a service technician inspect my son's desk/hutch for stains and scratches My request for assistance was repeated declined I requested assistance from RTG for a total of months RTG passed on my complaints to their 3rd party Claims Department Company called Fortega saying they declined my claim A RTG Customer Service Supervisor named Sabrina argued with me as opposed to saying "I am sorry" I expected at least a show of sympathy from a Customer Service Supervisor, but Sabrina did not offer apology As I stated, she was very argu

dining room chairs peeling I bought in Thought warranty purchased covered but didn't Although I bought dining set in I hardly have used and live aloneThe seat part of of the chairs is peelingThe lifetime warranty I thought I purchased I was informed has expired

Refusing to exchange out faulty bed which is causing a safety hazard We waited a month after our order to get our bedroom set delivered Among other issues that have been resolved (damaged dresser) the bed that was delivered was either put together wrong or is faulty as there are significant gaps on all sides of the bed allowing for small dogs and children to fall into the cracks and suffer injury We have expressed the need to have this bed fixed or replaced, we have had three visits to our home and rooms to go is refusing to respond to this urgent safety matter and replace the bed There is a strong liability factor here and we need rooms to go to respond to this emergency situation and immediately provide a replacement bed frame that is properly constructed so that this liability issue is resolved before anyone gets hurt as rooms to go will be held accountable should this occur We wish to avoid anyone or any or our animals getting hurt Time is of the essence here

Dining set not properly assembled I ordered a dining set on 11/The set was delivered on 12/After the deliverer left I started placing items on the table and noticed that the table top was not properly secured to the base and the chairs were wobblyI called customer service and the rep stated that it would be almost two weeks before someone could come and properly screw in the table, resulting in a cancelled christmas dinner due to the lack of a properly assembled table and chairsI posted to their FB page and a representative advised that email customer serviceI emailed customer service and the rep scheduled a date of 12/for a service technician to come out and RESOLVE the issue The technican came out and screwed down the table top and fixed one of the chairsThe technician advised he was complete and took photos of his repairsI inspected the table and the table was still wobblyI looked under the table and the table was missing screwsThe technician advise

Sales rep(Tommy R.) or Acceptance Now employee(Martha R.)made a mistake on my account.Now they want me to pay a whole new different amount On 11/09/I bought $2,worth of things,($deposit) a sectional sofa, the ottoman, an end glass table and dinning table with the chairs(order #XXXXXXXX & XXXXXXXX) agreed to do the day payment planI made my payments($on the 2nd of Dec and Jan) and on time and on the 3rd month(February) heaving on $left to payOn the 2nd I went to the store to make my final payment, the lady who helped me Martha tell me that she can't take my payment because there was a mistake with my account, so that she would call me when its fixedShe did not tell me what had happened to the account or anyother explanationA month went by and she didn't call me, so I called Acceptance Now at Rooms to go, and the receptionist(katie) tells me that "the order to fix my account was sent to coorporate over a month ago and still had not been fixed, so that

Ordered Furniture and told it would be delivered on 3/17/and its 3/19/and no furniture and no one will tell me why Told furniture would be delivered on 3/between 4-8pmThey called and said delivery truck is behind will be there between 7-10pm same dayGot another call back at 930pm saying driver will be there around and asked if that is okay time to deliverWe said no that is way to late and we have a toddler in bedThey told us they talked to the delivery manager and he said they would put it on a truck to be delivered 3/My wife called 3/in the morning asking about what time truck would arrive and they said they couldn't tell us and that the driver will call when he is a hour away from usAt 750pm on 3/wife called customer service and wanted to know where our furniture wasThey couldn't tell usThe call was dropped at 8pm and we called back but customer service had closed so we couldn't talk to anyoneWe never received our furniture on 3/We nev

On 01/30/I went to purchase furniture at Rooms To Go, they told me I didn't qualified, that my best obtion was their Acceptance Now product, since didn't need to qualified by my credit scoreThis was like a leasing programAll I had to do was pay monthly, always on time, and that way I would be able to have credit for my next purchaseI payed what I bought like three times the price, imagine it took me two years to pay $2,At the end I paid $7,On November I went to purchase a matress set since I paid all that money to bill my credit with them, and I was deniedI accepted to loose all that money for nothingI really don't think is fair to take peoples money lyingPlease help so they don't make promises, that they don't honorI'll appreciate your helpThank You Account_Number: fptXXXXX

Unacceptable corrective policies and procedures when multiple egregious mistakes have been made I'm absolutely mystified at the sheer incompetence of the Rooms To Go organization after my experiences over the past daysI ordered almost $8,of furniture, which was delivered on Saturday, October The shelf I purchased had a gouge in one area of the wood, but I asked that it be assembled anywayAlthough I was understandably upset that my brand new furniture arrived damaged, I opted to simply cover the gouge rather than wait for a replacement However, the delivery team then unpacked the desk, which was *severely [redacted] damaged, essentially with an entire corner broken offIt's simply impossible for this desk to have passed any kind of simple inspection, and it's pure organizational negligence that it was put on a delivery truck at allI told the delivery team to take it back to the warehouse, as it was useless to me, and immediately called customer serviceHere is the absolut

My daughter's bed frame is breaking and cracking and I would like it replaced or refunded In March 20, I purchased a new bedroom set from Rooms To Go for 1,for my year old daughterThe bedroom set came with a year manufacturers warrantyWithin months the frame of the bed began to break and crackOn July 1, Rooms to go came out and replaced the frameLess then a year later the new frame of the bed began to break and crack againI tried reaching out to Rooms To Go numerous times and was told there was nothing they could do because the warranty of the original purchase was finishedI would either like a replacement frame or a refundMy daughter is now years old and weighs 44lbsI do not think that the bed should break and crack twice in less then yearsThe bedroom set is now completely paid off

Breakdown of furniture, Customer Service and managers lied about replacement of furnitureDid not HONOR their word Purchased couch/loveseat/tables 09/30/After 3months cushions were going flat and you could feel the would in the reclinersSvccame out refilled cushions and tear in loveseat in December/January03/svc same gentleman came out took photos he would not do anythingWent to store speak w/Kim Win customer svcSaid they could replace or we could pay 20%We chose to replace furniture to give it another try it was deliver in 04/19/ Once again cushions started sagging and threads sticking outWe went into store and Manager Lindsey Ssaid they would take care and we could choose another set but service would have to come out again and we could choose another set [redacted] came out 06/28/an he did not do anything took one photo and said it would be taken care of and we would be able to go in and pickout a new setCustomer Service called us and refused to do a

Received defective furniture, told wrong things by customer service, wrong parts ordered to correct issue, pillows taken, still unsatisfied Ordered furniture on 3/19/Received all of the ordered furniture on 3/except an accent chair that was scheduled for another dayWith the delivery I received a sofa that had no legs at all and an damaged loveseatI called customer service and first rep told me that it was required they send a technician out to repair the loveseat and that she was ordering legs that were missing for sofaShe wasn't nice and never apologizedA couple hours later on that day I decided that was unacceptable to have damaged furniture repaired when I bought newI called back and a nice rep told me he would take care of it and ordered a replacement loveseat to arrive on 4/with my accent chairAbout a week later only leg came for the sofaI called customer service back and another rep said she would order the missing On 4/a tech came out to put le