Rooms To Go

Damaged property, company refuses to take accountability I purchased a Mattress and lift bedThe installers cracked my existing headboardThe headboard weighs 200lbsThey did not put back the supports which cause the headboard to collapseWhen I called the manager he said all he could do was send a email to claimsHere's where it got crazyThey will not give you a number to the claims deptThey email and it takes days for them to respondI'm sure this is not the first time those lame installers has damaged someone's propertybut the company refuse to accept responsibility.The company says someone will call you back, which takes daysIt was the worst buying experience in my lifeYou do business with this company, they damage your existing property and the say we will get back to youTo this day I have not gotten a response as to how they are going to make this situation rightI would not recommend Rooms To GoThey do not take responsibility for there employees

I ordered online, paid downpayment then paid rest with card I went to pick it up everything goodMy cc statement is showing negative they double bill This is the SECOND time this has happenedBasically I bought online picked up at the location in Lakeland, Fl in FebruaryI got my cc statement and it shows how much charged how much credit I have but shows zero available even if my math is bad it is still a $2,differenceThey basically billed me twice or just like last time they forgot to clear the pre authorizationI called the credit card company- Synchrony and they said they can't fix itIt is a rooms to go issueSo this is the second time I ordered and they forgot to release the pre auth hold making it look like my credit is maxed out when in reality I still have well over $2,left to spendIt is effecting my credit score negatively and I am not going to continue to have this issueYou call the location and get the run aroundYou call the bank and they don't help yo

Awful customer service and rude employees We are "purchasing" two beds from Rooms to Go, a queen size bed and a full size bed along with mattress covers We are making our payments thru Acceptance Now Back in December we had a issue with our debit card being switched from a MasterCard to a discover debit card, I called and advised I was working on getting the issue straightened out but my payment would be a few days late Finally was able to make my payment, when I called and made the payment Laura was extremely rude and hateful and said due to the number of payments missed and/or late I would have to set up auto pay, advised my card does not allow auto pay since the change in debit cards I called last month to make my payment and she refused to take it stating that we are now four payments behind and they want the beds back, fast forward to this month, I still have the beds, I have had to block the payments from being run on my account because they would run them three or four

The store manager at the Rooms to Go Kids Department Cheryl was very rude to me as the customer and her employee On 2/14/I walked into the showroom floor of Rooms to Go KidsMy order number is XXXXXXXI approached a female employee whom I thought was Katherine, who I had spoken with on a previous visitI couldn't remember exactly how she looked so I asked her for her nameShe gave me a funny look as if I was invading her privacyI asked her did she work there, but I was sure she did because all the employees were wearing red shirtsI told her I was looking for Katherine and she directed me to herI thought that was very rude but I didn't speak on it After getting my order placed, there was an issue with the delivery charge.I got a delivery charge of $online but the store gave me a price of $When I brought that to Katherine's attention she called a manager over to assistThe manager was from the regular rooms to go sideHe told us that the reason for the price

Dealing with Rooms To Go has become the one of the worst experiences in my lifeOn, 8/14/18, my daughter and I purchased over $worth of furnitureIt is now, 8/29, and I'm being told they are rescheduling the delivery for, 9/Originally, we agreed on a delivery date of, 8/23, between 1:and 5:00p.mI was told the delivery truck was early and when no one was home they leftI arrived at the location at 12:56pmI called, after waiting hours, and was told they would not return that dayLater, the dispatcher called and told me the truck with my furniture was in Doswell, VAHe told me it would come through at precisely 7:00am the next morning on it's way to North Carolina and they could drop the furniture offI arranged for someone to be here at 7:but they didn't show up until well after 9:00amBy that time my daughter, who had taken off from work, had to return to workAgain no furnitureAfter all of this, Rooms' staff were rude, inflexible and refused to escalate the issue to someone who could arrange another deliveryI was told that the order was "locked" and it would take to hours before they could schedule another deliveryThe highest ranking person I was allowed to speak to was Danielle, a store supervisorThere was absolutely no empathy on her part and she was downright rudeI was told today that she no longer worked there I have a heart condition and chronic back pain with no bed to sleep onMy daughter has no bed and we don't have living room furnitureWe donated our furniture to make room for the new furniture we purchasedToday, 8/29, I received a call from the salesman explaining the order had finally opened up, days past the last failed deliveryThe earliest the delivery can be made is 9/4/I will have to miss my cardiology appointment and be home from 7:00am to 10:00pm to wait for a delivery that may never come I will be reporting this to the Revdex.com and to our local telivision station in hopes they can shed some light on these horrible business practicesThis is totally unacceptableThey take your money and don't care about how they treat you afterwards

I Need every one to read this story and I' m about to write this story all over businesses web page and for every one doing business with rooms to go and for customers or other clients October, I went to rooms to go with my family every one excited,because I'm about to buy for everyone When we arrived ther a gentlemen start introducing himself and he start showing us the products what we looking forAfter one hour later finally we come up with the payment process and other delivery process we discussedAfter we decide to pay for direct deposit and then we give some cash to the salesmanOn the time we have good conversation and understanding each other there is no misunderstanding or no such thing ultimately we are scheduled for express delivery to the next week of one dayThat day I wait my package to be delivered in my home no one show up no one callI was waiting waiting and then finally I start pick my phone in callThis is not good business or ethical business this is the way getting many or collecting moneyIf the company decides to deliver to you with the specific day they choose for you they supposed to deliver that day even if they didn't deliver the package they supposed to call you or give apologize the inconveniencebefore I start the negative part I I start saying thank you for sale manthose people working inside Rooms To Go in the position of salesman or Sarah associate the only job they did selling and get the commissionI don't want to blame any worker in the store I start complaining and reviewing writing about the company managers supervisor customer service and delivery managers or supervisors this is for everyone working beside salesman need to be blamedWhen I start with the negative part of my story is thisAfter waiting another two week my package deliver to me by going too many time to the storeWhy would I have to go to the store too many timesWhy would I have to speak to the manager and a supervisor too many times?Why they didn't do their job quietly and nicely or responsibly? Why would I have to stay home off from work for undeliverable promised packages? Why would I have to struggle to get my package?? Why why why why? Why they do to me like this? To get one package I have to wait one month? If these the right way Rooms To Go work.? If these Revdex.com organization believe work needs to be done like this way I'm not the only person had many complaintsBut I didn't listen all read reviews about Rooms To Go before if I read like these kind of thing I would not goWhy Rooms to Go customer service when you cold taking minutes I have to wait? If you want to try it call customer service call corporate call manager Office or sales associates they will provide you nothing they don't even know your existWhy am I reviewing this? You you can find my answer inside reviewingThose who read this review try to learn something before you buy something or going to the business store or Marketplace please read the review research about the company

Rooms to Go tells me that they cannot replace my table because it is not a manufactures defect 8/16/- I purchased a table with chairs The order number was XXXXXXX Sales person was Yisbel P., her sales #XXXXXX Purchase amount was $1, I paid for the purchase with the Rooms to Go credit card that I applied for that day The warranty was purchased later I received a call from Rooms to Go in October while I was out of town and purchased the warranty sometime after I returned home My warranty customer ID # is XXXXXXX 12/11/- I spoke with Rose with warranty repairs and told her that my table has imprints on it I sat a piece of shelf lining under a fruit bowl to protect the table from being scratched by the bowl She told me that my warranty did not cover this because it was not a manufactures issue I told her that this should not happen The lining should not make imprints in the wood and that wood should be stronger than that Then she sent me a co

Hours and hours late delivery, then defective merchandise I have spent literally thousands of dollars on furniture from this storeIn every case the merchandise had to be returned and replaced because it was defectiveIn all but one case, the furniture was attempted to be delivered hours later than the timeframe window, going into very late at night Every time I have ordered furniture, WITHOUT EXCEPTION, I have indicated to the ordering representative to make sure I did not have a late, or evening delivery Yesterday took the cake They were to deliver and replace a defective dining table, for the second time The first replacement two weeks ago was defective on delivery I had to wait another days to replaceYesterday my timeframe was from 2:to 6: At 8:at night a man called me, could not speak or understand English, and said, and I quote, "you still want this?" I start work at 5:a.mand go to bed at 8: Obviously, I told him no Customer service said no

I purchased the fabric protection warranty and Rooms to Go will not honor the contract I purchased living room furniture in Dec from the Charlotte NC store on Independence Blvd The first delivery attempt came with a torn couch so I had to reject the deliveryThe 2nd attempt (that took 1-2wks later) came with a crack on the base of the couch about 2inches long but I was forced to accept it because it was during Christmas and I had family members coming into town with no place to sitI told the delivery person that there was a crack and he said ok Within 6mos the crack had completely splitSo fast forward 8mos later and my wife spilled red wine and a little bit of caramel on the coachAfter trying to get it off I called Rooms to Go to have a technician come out since I purchased the fabric warrantyThe technician, Larry came out 2/18/with a tube of wipes and tried to remove the stain but he couldn't get it out completelyHe took pictures of the couch and then took

Went to rooms to go to purchase an entertainment centerService was great as you are buying merchandise, but when it comes to deliver it became a nightmare First delivery, merchandise damages, mentioned to take back and replace after waiting a full dayThey wouldn't take it back as they stated that it has to be there to exchangeSecond tim, a hour window, again the replacement was damaged After taking with customer service which they tell you what everl just to brush you off, I mentioned for them to check it before it gets delivered and days after I check to see if the notes requested was notated and it was, BUT, another date was scheduled and waiting window of hours and then the merchandise was Worst, damaged and they wanted to leave it here and told them NO WAY that you are leaving a damaged merchandise in MY HOME again, they continue to say no until finally customer told then to take it back Three full days of lost pay from work, paid for the merchandise and qdelivery and nothing was doneI ask for them to replace, give it a super discount for the time lost from work which I could have bought items of it's price for the time lost and the manager after me calling times due to them not calling me as I left a message toAll me only wants to give me 75.oo off some other items I boughtIs this the service you want and expect from a furniture store, the poor customer service and management not willing to help, it's like blaming me versus blaming their workersI will make sure this gets posted in every website unless someone from rooms to go makes up for the time lost, the disappointment and the way we were treated as customer that we are without any faults

Company will not refund my down payment we purchased a dining room table with chairsWhen delivery was made, the glass top was broken and unable to reorder a new one because the product was discontinuedWe made a down payment of $and store is refusing to refund the funds

Purchased sofas from RTG along with a Teflon protection, called to get stains removed, they picked up a chair in February and have not returned since Purchased sofas from RTG with Teflon protection for stainsCalled to complain that sofas were stained, they picked up one chair, cleaned and returnedsame date one was returned they took the other one (february), they were not returning the sofa so called to see what the holdup was, they said that they went to wrong addressupon delivery of the return, the truck drivers unwrapped the chair and just by looking at it, sais that its condition was unacceptable and they were going to take back to have cleaned againcame back again and unwrapped chair and was worse than the previous timeeven the truck driver mentioned that it was significantly worse than last timehaven't seen the chair sinceevery time we call to complain and ask for our chair back, in good condition, they say that they will have someone call us back and no one ever

Defective bedroom set (peeling/varnish "bubbles"/disintegrating) Invoice/Order #XXXXXXXX dated 7/02/in amount of $plus bedroom chest $Payment method through Synchrony BankPurchased complete bedroom set in Cherry Merlot (dresser, mirror, two nightstands, headboard, platform, arch base, queen bunkie, and bedroom chestAfter a year and a couple of months, noticed that different drawers of the set were peeling and disintegrating at the bottoms Contacted store in Miami Gardens and Customer Service twice Was offered no satisfaction because "the one-year warranty" had expired Would not send out a representative to inspect the situation Sent pictures to RTG "show me" on 4/19/ No response Customer Service on 5/20/informed me that "show me" had responded on 4/26/stating that nothing could be done However, there is absolutely no indication that was contacted as no email was ever received by me, no message was ever on the phone message machine, nor where th

The living room furniture I bought is very poor quality The sales rep didn't inform me at time of purchase the furniture is manufactured poorly When the sofa and loveseat arrived at my house I noticed all of the arm rest on both sofa and loveseat had wood protruding with no padding The arm rests only has the sofa material covering the wood I actually hurt myself when I sat down when my ribs hit the wood I called times for Rooms To Go to let me exchange for better quality furniture but they refuse to help me The customer service person was rude and kept stating that there is no manufacturer defect so RTG can't do anything to help me She said I'm stuck with this cheap made furniture I told the customer service person that the floor model of the furniture I bought didn't show the protruding wood on the arm rest and the sales person didn't inform me this furniture is so poorly made

Horrible Coustomer Service and lack of acceptance of responsibility I purchased the Harbour City Monterey Bay 5pc sectional in Grey scheduled delivery for Dec 11,First sign of an issue was I was promised a different interest fee promotional period that I was told needed managerial approval and a down payment Mike than explained I would be contacted by the end of the week ,with those new terms(I know better but still went along with , of course no one ever called not surprised) The gentlemen delivered the sectional and attempted to arrange it , after multiple attempts we realized that they had a duplicate bumper ottoman and needed the bumper chairI reluctantly allowed them to leave the couch (against my better judgement) and allowed for an exchange to be scheduled for the following week , delivery for Dec 18,The 18th comes and the same incorrect piece is deliveredI again reach out to coustomer care and end up sending a photo to [redacted] @roomstogo.com so that the

I ordered furniture from roomstogo.com and was promised delivery that never occurredI called in to cancel but still have not received a refund order#XXXXXXXXi I ordered this product and was promised delivery on 6/22/in the afternoon from - 6pmI got a call at 10am in the morning asking if I could be there for deliveryI advised I was not in the area and they promised to come back within their delivery timeframeI was at the house minutes early and waited for them Around 4pm I called to ensure they were still coming and they advised they wereAround 5pm I called back and they advised they were till coming5:45pm I called again and they advised we missed the delivery I know that was a lie and advised I was not only here but have the RING doorbell to prove it They just stated there was nothing they could do but reschedule I asked for a refund and weeks later I still don't have it

Constant delivery issuesNo contact from Rooms To Go about rescheduling or information regarding our items We purchased a Sofa and Ottoman on December 12, Everything was paid in full in the store on the spot with gift cards and a credit cardWe were ensured delivery of the couch would take place on December 17, between 7am-10pm due to it being an express delivery I did not receive a call, email or text at any point confirming delivery or that there would not be deliveryWhen I checked the delivery portal that day it reflected an error on the orderThe store had entered the order for each item as two separate orders showing a credit of $on one and owing $on the otherthis should have tied in their system or been checked by someone but was notBecause of this they never scheduled deliveryThey also did not bother to contact us to let us know delivery would not be happening When I called I was given the runaroundThe service center blamed the store, th

Purchased a $bed and motion frameWhen delivered it was defective and they are not repairing it, timely On 6/19/Purchased a bed, motion frame, and accessories for $Delivered and set up on 6/21/The bed was defective and they could not make it rightI spoke to Manager "Laura" because the General Manager Mike was too busyThey told me a week to get a new bedI told them that was not acceptable and that if they could not fix it by Saturday 6/I wanted it pick back up and the sale cancelledI explained that my wife was having surgery on Friday 6/and it had to be in my home and working by Sunday 6/when she was to come homeThe doctor had told us she must have an elevated bed during the first 7-days of her recoveryI explained this ALL in detail to Manager - LauraI told her twice if they could not guarantee to repair it by Saturday 6/so it was ready - then I wanted the sale cancelled and them to pick up the bedWe did not use the bed because we were

Inability to cancel an order prior to shipment, and then return order once it was mistakenly (wink) shipped Customer support is border line criminal Wish I would the Revdex.com reviews first How is it there is a A+ rating here?! June 19th Ordered several items in store By the time I got home we called back to say we had reconsidered one of the items, a platform bedOrder #: XXXXXXXX We spoke to our in store sells rep Justin He quickly said he remembered the order and will take care of it and disconnected Couple of days later, still no refund or confirmation Not having a warm feeling about the conversation, we called back, asked for the store manger, and they connected us to [redacted] We just wanted to validate the order was canceled, and he without a beat went into "its been more than hours" script We interrupted and said just wait, we called in immediately, he then looked and said, yep, I see thatYep the order is canceled Sure enough, the next week, there is a

Rooms to go delivery workers damaged the wall in Master bedroom when setting up new bed I am providing the details of the events from the damaged that occurred on 3/27/at the residence of Willow Tree way while furniture assembly was being completed by rooms to go, workers On March 27, 2018, between 7-7: am, Delivery from Rooms To Go company workers were in the house in the Master bedroom assembling the bed, nightstands, dresser, and chestAfter they completed putting items together, I was inspecting the furniture and notice a mark that appeared on the right side of the wall above the right part of the headboard This mark was not there prior to the assembling of the bedroom furniture When I brought it to the head supervisor attention, he denied that they put the mark on the wall and began to argue with the customerThe head supervisor was not in the room the entire time of the assemblyI informed the head supervisor that I am not going to argue with you and that